| Abstract: | Successful soil remediation depends on many factors that project managers know well: accurate assessments as to the extent and nature of contamination; the right choice and proper implementation of remediation technologies; and, deft negotiation of regulatory requirements and review. One equally important factor that often receives too little attention is stakeholder communication. Effective communication strategies and tactics can help avoid project delays and cost overruns related to stakeholder concerns and opposition, and inoculate owners and others against frivolous litigation. Remediation projects also offer opportunities to bolster the brands and images of engaged parties, including owners, engineering and environmental contractors—and even the regulatory agencies that oversee them. Understanding the skills and techniques necessary to communicate effectively when people are angry, upset, and suspicious of everything you say is essential to project success. This article will explore six rules for effective communication—brought to life by genuine case studies where they have been followed to positive effect—that encapsulate the skills and techniques project managers can apply in difficult situations involving the remediation of contaminated sites. ©2016 Wiley Periodicals, Inc. |
