| Abstract: | Company productivity and competitiveness in today's marketplace requires creative design, innovation, and the reduction of nonconformances, which require costly rework and can damage a firm's reputation with its customers and potential customers. Using the International Organisation of Standardization's (ISO) 9000 and 14000 series of standards, the authors of this article walk readers through the rigorous process of obtaining upper management buy‐in and sponsorship and engaging workers in a bottom‐up approach to establish the procedures necessary to perform world‐class engineering services. |
