Work environment and the well-being of clerical and VDT workers

This paper explores the relationships between extent of video display terminal usage, perceptions of the physical work environment, task characteristics, and workers' health and well-being among a group of 1032 female office clerical workers. Data are drawn from responses to a 30-minute questionnaire administered at four employment sites during 1981 and 1982. All-day terminal users reported significantly higher levels of job and physical environment stressors than part-day VDT users, typists and non machine-interactive clerical workers. Reports of musculo-skeletal strain and dissatisfaction were also highest among all day terminal users. Part-day VDT users, typists and clerks all reported relatively similar levels of job and physical working conditions, health symptoms and job satisfaction. No significant differences between any of the groups were observed for gastrointestinal, respiratory, psychological and other non-specific health complaints. Typists and clerical workers who also held supervisory positions reported fewer stressors and greater job satisfaction than workers with no supervisory tasks; however there were no such differences between supervisors and non-supervisors engaged in all-day VDT work. Implications of these findings for further research and for job redesign strategies to alleviate the potentially stressful aspects of office automation are discussed.     

After-effects of job-related stress: Families as victims

In recent years, the unique stress experienced by those who do ‘people work’ has been acknowledged by the helping professions as a widespread problem and has been recognized by social scientists as a topic requiring systematic research. This paper begins by briefly reviewing research on the type of job stress experienced by workers in the helping professions. Then, a study of 142 police couples is reported, illustrating the effects of job stress on family life. In a survey study, police officers and their wives described family interactions. Officers who were experiencing stress, as measured by the Maslach Burnout Inventory, were more likely to display anger, spend time off away from the family, be uninvolved in family matters, and to have unsatisfactory marriages. An examination of the coping patterns used to deal with the stress of police work highlights differences between coping strategies used by husbands versus wives.     

A survey of forest workers in New Zealand. Do hours of work, rest, and recovery play a role in accidents and injury?

PROBLEM: A number of structural and organizational changes have occurred recently within the New Zealand Forestry Industry, with concerns being raised about the impact of these changes on the forestry worker in terms of fatigue, sleepiness, and compromised safety. This study explored the relationship of fatigue, and some of its key determinants, with accidents and injuries in a group of forestry industry workers in New Zealand. METHOD: A total of 367 forestry workers responded to a self-administered questionnaire. RESULTS: Fatigue was found to be commonly experienced at work in the forest, with 78% of workers reporting that they experienced fatigue at least "sometimes." This study found that certain groups of workers reported long working hours, reduced sleep, compromised recovery time, and intensely paced work. The results of logistic regression analysis showed that recent sleep, number of breaks taken during the workday, and specific job/tasks were independently associated with reporting of high fatigue levels at work. Near-miss injury events were significantly more common among those reporting a high level of fatigue at work. Accidents and lost-time injury were associated with length of time at work, ethnicity, and having had near-miss injury events. DISCUSSION: Together, these results suggest that fatigue and aspects of work organization, which are likely to be fatiguing, may be associated with compromised safety for forest workers. IMPACT ON INDUSTRY: With an already slim margin of error present in forest operations, an impairment due to increased fatigue may constitute a significant risk factor for accidents and injuries in this workforce. The results indicate the need for further examination of shift and workload management among forestry workers, as well as a role for improving industry awareness about the causes and consequences of fatigue.     

The main effect model versus buffering model of shop steward social support: A study of rank-and-file auto workers in the U.S.A

Social support has long been considered an important factor in influencing the experience of stress and strain at work (e.g. Cohen and Wills, 1985). Yet the effect of union support on stress and strain has been largely neglected. In the present study we explored the role of social support provided by shop stewards as both a predictor of various indicators of strain experienced by their constituents as well as a buffer of stress–strain relations. These hypothesized relations were evaluated using data provided by rank-and-file members (N = 112) of a large local union associated with the automotive industry located in the midwestern region of the U.S.A. The results were not generally supportive of the main-effect model of steward support, but were consistent with the buffering model.     

Work Content and Eye Discomfort in VDT Work

A questionnaire study of Swedish public employees with frequent and different types of VDT work (n = 2,025) was conducted. Eight different kinds of eye discomfort were examined, and an additive index was constructed. Eye discomfort was statistically related to aspects of work organization. The highest levels of discomfort were reported by computer-aided design (CAD), data entry, and word processing groups; groups with mixed VDT tasks displayed the lowest level of symptoms. Time spent at a VDT, low degree of work control, time pressure, and high pace of work were all associated with relatively high levels of eye discomfort. There was significant interaction between experience of stress and time spent at a VDT with respect to both the eye discomfort index and three specific symptoms (itching, gritty feeling, and dryness). Whereas dryness, smarting, and itching of the eyes seem most strongly related to work conditions, redness and watery eyes seem most weakly related.     

Work characteristics,challenge appraisal,creativity, and proactive behavior: A multi‐level study

Work characteristics such as time pressure and job control can be experienced as a challenge that is positively associated with performance‐related behaviors. Using experience‐sampling data from 149 employees, we examined the relationships between these work characteristics and creativity and proactive behavior on a daily level. Results from multilevel analyses indicate that time pressure and job control are perceived as challenging, and that challenge appraisal in turn is related to daily creativity and proactive behavior. Furthermore, cross‐level mediation analyses revealed that daily work characteristics act as the mechanism underlying the relationships between chronic work characteristics and challenge appraisal. This study supports the view of time pressure as a challenge‐related stressor that leads to favorable outcomes. Copyright © 2009 John Wiley & Sons, Ltd.     

Effects of initial resources on the development of strains during a stressful training situation: Some counterintuitive results

Resource theories of occupational stress argue that employees' personal and environmental resources protect them from too much distress or strain during stressful work experiences. We examined four resources (emotional stability, previous experience, low drain on pre‐existing resources, and workgroup quality) available to soldiers at the beginning of a stressful 3‐month training experience as predictors of the trajectories of their strains over that period of time. Based on conservation of resources theory and the job demands–resources model, we predicted that the trends of strains would be more favorable (would increase more slowly or decline more quickly) if participants started the training with greater resources. The resources, primarily emotional stability and lack of pre‐existing resource drain, tended to be negatively related to strains, consistent with the idea that they can reduce strains. Significant interactions predicting trends were found predicting two of the three strains (post‐traumatic stress symptoms and depression, but not reports of physical health). Contrary to expectations, however, the three resources that significantly predicted trends over time (emotional stability, previous experience, and low pre‐existing resource drain) were associated with worsening rather than improving strains. Copyright © 2014 John Wiley & Sons, Ltd.     

Incentive compensation as an injurious condition of work: A study of labelling

A recursive causal model is presented in which individual and work factors are hypothesized to be predictive of workers' labelling an incentive compensation program as potentially injurious to their well-being. The individual factors include the dispositional variable, negative affectivity, and financial needs and resources. The work factors consist of prior incentive compensation, experienced job insecurity, and experienced control. The model was tested using questionnaire responses of 165 managers and professionals. While it was found that the overall model did not fit the data that well, negative affectivity was found to be positively associated and experienced control negatively associated with the incentive compensation program being labelled negatively. The somewhat surprising finding that financial needs and resources were not found to be significantly associated with labelling is discussed. The importance of disposition and experienced control for the labelling of potentially threatening or harmful job conditions as well as some hypothesized antecedents of control also are discussed.     

Incidence of Stress and Psychosocial Factors on Musculoskeletal Disorders in CAD and Data Entry.

A comparative study concerning the incidence of psychosocial factors and stress on musculoskeletal disorders (MSD) was conducted on 30 males carrying out a computer-aided design (CAD) task and on 26 females carrying out a data entry task. Both populations completed a questionnaire concerning complaints of MSD, stress symptoms, psychosocial factors and working life. This study showed that the work context was more favourable to the data entry task operators than to the CAD task operators. In addition, there were relationships in CAD and in data entry between complaints of MSD and stress variables as well as between anguish and psychosocial factors. This field study has shown the importance of stress and of the work context in the occurrence of MSD in computer work.     

Mental Workload and Health: A Latent Threat

The aim of this study is to investigate changes in cardiovascular activity associated with a high mental workload. The reported experiments, carried out in naturalistic settings, point to information load and information processing under time pressure as main risk factors. This kind of occupational stress had to be dealt with by two of the three groups under investigation: brokers and simultaneous interpreters; it was not experienced by lecturing university professors. The pattern of cardiovascular activity of the two former groups consisted of overmobilization of cardiovascular activity at the beginning of work, and only partial normalization of task-evoked changes in cardiovascular activity at the end of work. Substantial elevations of diastolic blood pressure and tachycardia, which followed earlier overmobilization, resemble a miniature copy of changes seen in the development of cardiovascular diseases.     

The antecedents,experience, and coping strategies of driver boredom in young adult males

IntroductionRoad crash statistics are evidence of the severe consequences resulting from human error, especially among young adult males. Drivers perform best and safest when they are adequately engaged in the driving task. Boredom and a lack of engagement in the driving task may cause risk taking and phone use. However, the antecedents to driver boredom, the subjective experience itself, as well as the coping strategies to combat boredom are not well understood. The aim of this study was to investigate these aspects.MethodWe carried out a qualitative study in a simulated, safe, yet highly immersive driving environment. The 24 participants included male drivers aged 18 to 25 susceptible to risky driving and phone use. A phenomenological framework was used to analyze their accounts of the experience of boredom while driving.ResultsResults indicate that situations giving rise to driver boredom include low traffic, slow or constant speed, and routine drives. Feelings comprising the experience were frustration, vigilance, relaxing, autopilot, mind wandering, and discomfort. Coping mechanisms manifest themselves in approach strategies related to the driving task such as speeding, which are often dangerous, and avoidance strategies, which include phone use.ConclusionsWe conclude that driver boredom bears similarities to the experience of boredom at work (unlike boredom at home) due to the situational constraints, where people feel stuck, trapped, or obliged to remain vigilant.Practical applicationsThe findings present an opportunity for the road safety and automotive technology community to address the issue of under-stimulation through safety interventions aimed at increased task engagement. Our work can also aid in investigating driver experiences in partially automated driving, which is likely to induce boredom as well.     

Occupational injuries and work experience

The relationship between occupational injury rates and work experiences was studied in a population of 344 volunteer industrial workers by monitoring visits to the medical clinic of their employer. Subjects were assigned to one of three categories depending upon their work experiences: Incumbent (at least one year of experience prior to entering the study), Recent Hire (more than 3 months but less than one year of experience), or Probationary (less than 3 months of experience). The relationship was found to follow the shape of an inverted-U with the Recent Hire group suffering the highest injury rate. The Probationary group (also the most carefully supervised group) experienced the lowest injury rate.     

Stress,coping and safety compliance in a multinational gold mining company

The primary objective of this study was to investigate the relationship of work stress, consisting of role stressors and job insecurity, with safety compliance at work. A secondary objective was to test for the possible moderating effect of individual employees’ coping behaviour between experienced work stress and job insecurity, and their safety compliance. A cross-sectional survey design was used (n?=?771). An electronic survey, with a biographical questionnaire and scales on role conflict, role ambiguity, role overload, job insecurity, coping and safety compliance at work, was administered. The results indicated that specific aspects of work stress, notably role conflict, role ambiguity and quantitative job insecurity, and of coping, namely an avoidance style and changing the situation, were important in understanding safety compliance. A moderating effect of avoidance coping was also found.     

Modeling crash severity by considering risk indicators of driver and roadway: A Bayesian network approach

Introduction: Traffic crashes could result in severe outcomes such as injuries and deaths. Thus, understanding factors associated with crash severity is of practical importance. Few studies have deeply examined how prior violation and crash experience of drivers and roadways are associated with crash severity. Method: In this study, a set of risk indicators of road users and roadways were developed based on their prior violation and crash records (e.g., cumulative crash frequency of a roadway), in order to reflect certain aspect or degree of their driving risk. To explore the impacts of those indicators on crash severity and complex interactions among all contributing factors, a Bayesian network approach was developed, based on citywide crash data collected in Kunshan, China from 2016 to 2018. A variable selection procedure based on Information Value (IV) was developed to identify significant variables, and the Bayesian network was employed to explicitly explore statistical associations between crash severity and significant variables. Results: In terms of balanced accuracy and AUCs, the proposed approach performed reasonably well. Bayesian modeling results indicated that the prior crash/violation experiences of road users and roadways were very important risk indicators. For example, migrant workers tend to have high injury risk due to their dangerous violation behaviors, such as retrograding, red-light running, and right-of-way violation. Furthermore, results showed that certain variable combinations had enhanced impacts on severity outcome than single variables. For example, when a migrant worker and a non-motorized vehicle are involved in a crash happening on a local road with high cumulative violation frequency in the previous year, the probability for drivers suffering serious injury or fatality is much higher than that caused by any single factor. Practical applications: The proposed methodology and modeling results provide insights for developing effective countermeasures to reduce crash severity and improve traffic system safety performance.     

Are perseverance and self‐efficacy costless? Assessing entrepreneurs' regretful thinking

New business formation is a formidable and daunting task, which may require personal perseverance and self‐efficacy. If this is indeed the case, will entrepreneurs and non‐entrepreneurs differ on such attributes? Also, if high levels of perseverance and self‐efficacy help entrepreneurs to overcome setbacks, snags, and obstacles, do these positive attributes co‐occur with significant personal costs, such as the tendency to experience regretful thinking? This study uses a random sample of 217 patent inventors in the medical industry (surgery devices) to address these questions. Results indicate that entrepreneurs score significantly higher on self‐efficacy and on two distinct aspects of perseverance—perceived control over adversity and perceived responsibility regarding outcome of adversity—than did non‐entrepreneurs. Also, although entrepreneurs report the same number of regrets, their regrets are stronger and are qualitatively different from those reported by non‐entrepreneurs. These findings suggest that perseverance and self‐efficacy do indeed co‐occur with regretful thinking. Finally, post hoc analysis reveals that the higher the overall perseverance scores of patent inventors, the higher their annual earnings. We conclude by examining the implications for theory, researcher, and practice. Copyright © 2005 John Wiley & Sons, Ltd.     

The use of assistance while lifting

Using assistance during lifting is a desirable behavior. Assistance can eliminate or reduce the amount of biomechanical stress associated with a lift, significantly reducing the risk of low back injury. This paper describes lifting activities engaged in by nursing care workers. Only 15% of all lifts performed by the hospital nursing personnel in this study were assisted lifts. The analysis suggests that the use of assistance can be associated with specific factors such as type of object lifted, work stress associated with the lift, number of preparations that must be made before the lift can be attempted, years of experience of the lifter, and the idiosyncratic behavior patterns of lifters with respect to using assistance. It is recommended that attention be given to psychological and social, as well as biomechanical, factors in the control of low back injury.     

What’s in a name? Drivers’ perceptions of the use of five SAE Level 2 driving automation systems

Introduction: Automobile manufacturers are developing increasingly sophisticated driving automation systems. Currently, the highest level of automation available on the market is SAE Level 2, which provides sustained assistance for both lateral and longitudinal vehicle control. The purpose of this study was to evaluate how drivers’ perceptions of what behaviors secondary to driving are safe while a Level 2 system is operating vary by system name. Methods: A nationally representative telephone survey of 2005 drivers was conducted in 2018 with questions about behaviors respondents perceived as safe while a Level 2 driving automation system is in operation. Each respondent was asked about two out of five system names at random for a balanced study design. Results: The name “Autopilot” was associated with the highest likelihood that drivers believed a behavior was safe while in operation, for every behavior measured. There was less variation observed among the other four SAE Level 2 system names when compared with each other. A limited proportion of drivers had experience with advanced driver assistance systems and fewer of these reported driving a vehicle in which Level 2 systems were available. Drivers reported that they would consult a variety of sources for information on how to use a Level 2 system. Conclusions: The names of SAE Level 2 driving automation systems influence drivers’ perceptions of how to use them, and the name “Autopilot” was associated with the strongest effect. While a name alone cannot properly instruct drivers on how to use a system, it is a piece of information and must be considered so that drivers are not misled about the correct usage of these systems. Practical Applications: Manufacturers, suppliers, and organizations regulating or evaluating SAE Level 2 automated driving systems should ensure that systems are named so as not to mislead drivers about their safe use.     

Citizenship under pressure: What's a “good soldier” to do?

Organizational citizenship behaviors (OCBs) are typically defined as discretionary behaviors that contribute to the effective functioning of organizations. Prior research has generally focused on instances in which employees willingly engage in such behaviors; however, because OCBs are often informally encouraged and rewarded, workers may experience pressure to be “good soldiers” within their organizations. Using a sample of 245 employees, our findings indicate that citizenship pressure is related to increased levels of OCB, particularly among unmarried and less conscientious employees. However, there appear to be negative consequences associated with citizenship pressure, even when controlling for OCB and other job demands, such as role overload and hours worked. In particular, citizenship pressure is associated with work–family conflict, work–leisure conflict, job stress, and intentions to quit. Implications of this study and some directions for future research are also discussed. Copyright © 2009 John Wiley & Sons, Ltd.     

Correlates of relocation intention and emotional responses to an Israeli plant relocation

Prior to a relocation of a governmental organization in Israel, 155 workers responded to a questionnaire tapping three criteria: the intention to relocate, positive feelings, and stress reactions. The questionnaire also addressed potential correlates: biographical data, family-related variables, perceived attitudes of co-workers, job satisfaction and centrality, and anticipations regarding work and nonwork aspects. The intention to relocate was associated mainly with the perceived attitude of the spouse and the children. Stress experienced was most strongly related to the future job prospects, and the positive emotions were mostly correlated with the perceived favourability of the anticipated changes. The family-related variables were found to be significantly correlated with all the criteria. These results suggest that organization should direct efforts on spouse and children in order to influence employees' decisions and feelings regarding relocation. This and other implications are discussed.     

The development of psychological contract breach and violation: a longitudinal study

This study examines factors affecting employees' perceptions that their psychological contract has been breached by their organization, and factors affecting whether this perception will cause employees to experience feelings of contract violation. Data were obtained from 147 managers just prior to their beginning of new job (time 1) and 18 months later (time 2). It was found that perceived contract breach at time 2 was more likely when organizational performance and self‐reported employee performance were low, the employee had not experienced a formal socialization process, the employee had little interaction with organizational agents prior to hire, the employee had a history of psychological contract breach with former employers, and the employee had many employment alternatives at the time of hire. Furthermore, perceived breach was associated with more intense feelings of violation when employees both attributed the breach to purposeful reneging by the employer and felt unfairly treated in the process. Theoretical and practical implications of these results are discussed. Copyright © 2000 John Wiley & Sons, Ltd.