Trust,but verify: social media models for disaster management

A lack of trust in the information exchanged via social media may significantly hinder decisionmaking by community members and emergency services during disasters. The need for timely information at such times, though, challenges traditional ways of establishing trust. This paper, building on a multi‐year research project that combined social media data analysis and participant observation within an emergency management organisation and in‐depth engagement with stakeholders across the sector, pinpoints and examines assumptions governing trust and trusting relationships in social media disaster management. It assesses three models for using social media in disaster management—information gathering, quasi‐journalistic verification, and crowdsourcing—in relation to the guardianship of trust to highlight the verification process for content and source and to identify the role of power and responsibilities. The conclusions contain important implications for emergency management organisations seeking to enhance their mechanisms for incorporating user‐generated information from social media sources in their disaster response efforts.     

Analysing news media coverage of the 2015 Nepal earthquake using a community capitals lens: implications for disaster resilience

South Asia is one of the regions of the world most vulnerable to natural disasters. Although news media analyses of disasters have been conducted frequently in various settings globally, there is little research on populous South Asia. This paper begins to fill this gap by evaluating local and foreign news media coverage of the earthquake in Nepal on 25 April 2015. It broadens the examination of news media coverage of disaster response beyond traditional framing theory, utilising community capitals (built, cultural, financial, human, natural, political, and social) lens to perform a thematic content analysis of 405 news items. Overall, financial and natural capital received the most and the least emphasis respectively. Statistically significant differences between local and foreign news media were detected vis‐à‐vis built, financial, and political capital. The paper concludes with a discussion of the social utility of news media analysis using the community capitals framework to inform disaster resilience.     

Disaster journalism: fostering citizen and community disaster mitigation,preparedness, response,recovery, and resilience across the disaster cycle

Natural and human‐caused disasters pose a significant risk to the health and well‐being of people. Journalists and news organisations can fulfil multiple roles related to disasters, ranging from providing warnings, assessing disaster mitigation and preparedness, and reporting on what occurs, to aiding long‐term recovery and fostering disaster resilience. This paper considers these possible functions of disaster journalism and draws on semi‐structured interviews with 24 journalists in the United States to understand better their approach to the discipline. A thematic analysis was employed, which resulted in the identification of five main themes and accompanying subthemes: (i) examining disaster mitigation and preparedness; (ii) facilitating recovery; (iii) self‐care and care of journalists; (iv) continued spread of social media; and (v) disaster journalism ethics. The paper concludes that disaster journalism done poorly can result in harm, but done well, it can be an essential instrument with respect to public disaster planning, management, response, and recovery.     

Facebook and Twitter,communication and shelter,and the 2011 Tuscaloosa tornado

This paper represents one of the first attempts to analyse the many ways in which Facebook and Twitter were used during a tornado disaster. Comparisons between five randomly selected campus samples and a city of Tuscaloosa, Alabama, sample revealed that campus samples used Facebook and Twitter significantly more both before and after the tornado, but Facebook usage was not significantly different after the event. Furthermore, differences in social media usage and other forms of communication before the tornado were found for age, education, and years lived in Tuscaloosa. Generally, age and education were inversely proportionate to social media usage. Influences on shelter‐seeking actions varied between social media users and three random samples of non‐social media users; however, it appears that social media respondents were likely to be using a smartphone simultaneously to access warning polygon information, to receive text message alerts, and to listen or respond to environmental cues.     

防灾减灾科普绘本设计的新思维

防灾减灾科普绘本是帮助儿童认识自然界的主要灾害和在灾害面前了解自我应对措施的重要途径。目前国内创作的防灾减灾科普绘本在内容表达与知识传播上仍存在着讲解抽象、儿童读者难以理解的问题,究其原因,主要在于设计者没有寻找到切合儿童认知心理特征的表达方式。由此,对已出版的防灾减灾科普绘本进行了归类整理与研究,从知识内容的趣味表达、灾害情境的形象还原、科学原理的视觉呈现和传播媒体的跨界综合应用等四个方面出发,分析和列举现有的灾害科学优秀科普绘本在上述几方面的可借鉴之处,为后续的面向本土儿童的原创防灾减灾科普绘本提供了具有参考价值的设计新思路。     

自然灾害社会易损性评价指标体系框架的构建

按照我们对社会易损性构成的认识,从区域人口易损系统、区域社会结构易损系统和区域社会文化易损系统三方面构建了自然灾害社会易损性评价指标体系。这个指标体系是由一个内部层次分明、逻辑结构清晰的9个指数和39个指标要素构成的框架。该评价体系可以作为政府管理部门和社会公众认识自然灾害的社会属性的科学依据,也是减灾防灾的重要工具。     

Government to Citizens (G2C) communication and use of social media in the post-disaster reconstruction phase

Post-disaster reconstruction (PDR) poses specific and complex challenges that government agencies have to deal with. Existing crisis management and communication models as well as literature on social media adoption by public organisations tend to focus on the critical stage, neglecting the issues that arise when the social, physical and cultural environments affected by a disaster have to be rebuilt. Conversely, this paper presents some preliminary findings on the Government to Citizen (G2C) communications and social media usage in PDR settings. The PDR process that followed the earthquakes in Emilia-Romagna (Northern Italy) in 2012 was used as a case study. Data derived from field notes and multiple-choice questionnaires revealed that government agencies provided information mainly about housing and infrastructure and financing and that they addressed this information to all citizens, although information was sometimes targeted specifically to business people, homeowners and members of community-based groups. Government officers gave preference to face-to-face contacts, Web portals and printed material. Social media were used predominantly as additional means of communication of PDR-related information, thus underrating their potential for community engagement and G2C bidirectional communication. In the discussions, findings are integrated into and validated against literature and communication theories.     

Framework for integrating indigenous and scientific knowledge for disaster risk reduction

A growing awareness of the value of indigenous knowledge has prompted calls for its use within disaster risk reduction. The use of indigenous knowledge alongside scientific knowledge is increasingly advocated but there is as yet no clearly developed framework demonstrating how the two may be integrated to reduce community vulnerability to environmental hazards. This paper presents such a framework, using a participatory approach in which relevant indigenous and scientific knowledge may be integrated to reduce a community's vulnerability to environmental hazards. Focusing on small island developing states it presents an analysis of the need for such a framework alongside the difficulties of incorporating indigenous knowledge. This is followed by an explanation of the various processes within the framework, drawing on research completed in Papua New Guinea. This framework is an important first step in identifying how indigenous and scientific knowledge may be integrated to reduce community vulnerability to environmental hazards.     

重大疫情衍生社会恐慌链式灾害应急策略研究--基于COVID-19疫情的SD分析

重大疫情传染的负外部性在严重损害公众健康的同时衍生社会恐慌,这是保障人民生命安全和社会稳定的国家治理现代化背景下,一个新风险源和应急管理难题。基于灾害链视角,运用系统动力学(SD)方法对经典的传染病SIR模型进行升级与转化,构建一个同时包含疫情动态传播及其衍生社会恐慌的链式灾害应急系统模型,以COVID-19疫情为例进行模型参数估计和MAPE检验,并通过数值仿真探明了应急策略。结果表明:累计死亡病例和社会恐慌程度两个变量的MAPE值为7.24%和24.71%,说明模型能较为准确地刻画链式灾害演化过程,具有较高的应用价值;政府协同媒体及时、透明地发布疫情内容信息和政府行为信息,并协助医疗机构扩充收治容量,可有效实现对重大疫情衍生社会恐慌链式灾害的科学治理。     

中国洪水灾后恢复重建行动与理论探讨

基于中国洪水灾后恢复重建的实践 ,总结了中国洪灾灾后恢复重建的结构体系 ,并依此讨论了洪水灾后恢复重建的若干理论和实践问题。文章指出 ,应明确洪水灾后恢复重建与备灾和防灾的关系 ,并提出了洪水灾后恢复重建的结构体系与程序。     

社区防灾减灾对策的复杂性科学问题

"社区研究"已有约150年的历史,社区的防灾减灾对策是一个综合性的科学问题。充分发挥社区的防灾减灾功能十分必要,确立社区防灾减灾最优对策在中国的现代化建设和可持续发展战略中具有重要意义。利用复杂性科学的理论和模型来处理社区的防灾减灾对策问题,是系统科学或复杂性科学中的一个有意义的发展方向。本文提出并分析了社区防灾减灾对策研究中的4个问题,即如何界定社区防灾减灾应急管理的角色和方向;何为防灾减灾安全社区;如何预警突发性灾难事件;社区防灾减灾系统是如何自组织的。本文引入复杂性科学理论对社区的防灾减灾对策进行了研究,讨论了复杂性科学应用于社区防灾减灾对策的理论框架。     

探索发展与减灾协调之路——从2006年达沃斯国际减灾会议看中国发展与减灾协调对策

介绍了于2006年8月28日至9月1日在瑞士达沃斯举行的国际减灾会议的主要内容。在阅读本次会议有关论文扩展摘要集内容。以及会议上散发的大量文件、研究报告的基础上,综述了当前国际减灾研究与实践工作中,学术界、政界与企业界等在探索协调发展与减灾进程中的主要进展和发展趋向。国际减灾界当前关注的主要领域为：建立灾害与风险科学,善待与重建生态系统,关注全球环境变化与灾害的密切关系,重视利用金融、保险和再保险手段转移风险,关注女性在灾害风险管理中的作用,关注恐怖主义对社会风险的强化作用,发展灾害风险管理的信息支撑平台,重视建设高风险地区综合减灾范式。在此基础上,针对中国可持续发展战略实施过程中存在的主要问题,提出中国协调发展与减灾对策为：建立国家协调发展与减轻灾害风险的管理体制与运行机制,加强控制综合灾害风险水平的生态系统等减灾基础设施建设,发挥女性在农村地区综合灾害风险管理中的作用,建立区域综合灾害风险管理与减灾范式和加强区域综合灾害风险防范关键技术的开发,促进灾害与风险学科体系的形成。     

Building disaster resilience using social messaging networks: the WeChat community in Houston,Texas, during Hurricane Harvey

Analyses of disaster resilience have focused increasingly on the role of social capital and online social networks in recovery. This study complements this field of work by investigating three key issues. First, it examines how a social messaging application, WeChat, helped individuals to access and to mobilise three types of social capital—bonding, bridging, and linking—during Hurricane Harvey, a Category 4 storm that made landfall in Louisiana and Texas in the United States in August 2017, resulting in significant flooding and loss of life. Second, it pinpoints and assesses quantitatively how individuals' WeChat group usage and social capital influenced their post-disaster well-being. Third, it demonstrates how a minority and immigrant community in Houston, Texas, overcame the disadvantages commonly observed in other disaster research through the utilisation of social media. The findings of this study should aid governmental and community efforts to foster resilience in the face of natural and human-induced hazards.     

Disasters, the Media and Social Structures: A Typology of Credibility Hierarchy Persistence Based on Newspaper Coverage of the Love Canal and Six Other Disasters

The starting-point of this paper is the assumption that credibility and the right to be heard are differentially distributed in any social system and therefore a 'hierarchy of credibility' exists. To test this, the media coverage of the Love Canal, New York, hazardous waste landfill disaster and six other disasters was examined to determine if this hierarchy exists in all cases. A hierarchy of credibility emphasising the views of established news sources with routine and habitual access to the media was demonstrated in the majority of events examined. However, the Love Canal disaster was one of two where this hierarchy was disrupted due to a number of factors. These included the contentious or political nature of the event, its duration, the extent of competition for credibility and coverage among news sources, the extent of information shortage, the type of news medium, the degree of sympathetic and representational salience of victims and the extent to which they organised and achieved status as 'newsmakers'. Building on disaster research, a model of the operation of the credibility hierarchy in coverage of disasters is presented and discussed.     

城市灾害易损性及其评价指标

城市化的加速使城市成为国民经济和社会发展的重要区域,同时灾害给城市发展造成了巨大的损失。通过分析易损性的维度和时空性,并在总结多因子复合函数方法、模糊综合评价方法、数据包络分析方法等易损性研究方法的基础上,结合复杂的城市系统的内部特征,从人口易损性、经济易损性、社会易损性和生态环境易损性4个方面建立适合城市灾害易损性评价的框架;探讨了包括人口迁入率和经济密度等11个城市灾害易损性指标体系。最后指出城市灾害易损性研究对城市可持续发展有重要意义。     

基于GIS的南通市自然灾害风险区划

本文从自然致灾因子危险性和承灾体易损性2个方面选取评价指标,在南通市基础图件的基础上,通过GIS软件分析分别得到南通市自然致灾因子危险性分区图和社会经济易损性分区图.两图叠加后,生成南通市自然灾害风险区划基本单元,采用自下而上的定量区划方法,合并得到自然灾害风险区划图,最后分别论述了每个风险区的自然灾害和社会经济的特征.通过对风险区划指标和区域划分的探讨,以期为南通市防灾减灾工作提供科学依据.     

The public health system response to the 2008 Sichuan province earthquake: a literature review and interviews

This paper describes and analyses the public health system response to the deadly earthquake in Sichuan province, China, in May 2008. Drawing on an experiential learning project consisting of a literature review and field research, including a series of interviews with medical and public health professionals, policy‐makers and first responders, a conceptual framework was developed to describe the response. This approach emphasises the pre‐existing preparedness level of the medical and public health systems, as well as social, economic and geo‐political factors that had an impact on mitigation efforts. This framework was used to conduct post‐disaster analyses addressing major response issues and examining methods employed during the public health response to the disaster. This framework could be used to describe and analyse the emergency response to other disasters.     

基于综合灾害风险防范模式的台风灾害防御效益评价研究初探

以综合灾害风险防范模式作为理论基础,从中国气象防灾减灾工作机制的特点出发,结合当前的社会学和经济学研究方法,构建包含气象服务水平评价、灾害防御行为评价的防灾减灾综合效益评价指标体系,涵盖从前期预报预警,到后期灾害应对的3个一级指标,8个二级指标和17个三级指标;并基于社会学调查的技术方法,实时跟踪2017-2018年登陆中国东部的17次台风天气过程,在针对当地的公众、政府机构以及社会联动部门人员开展问卷调查的基础上,开展台风灾害防御效益评估研究。根据调查数据和综合评估方法,计算出2017-2018年期间17次台风气象灾害防御过程中所避免人员伤亡数,公众减少经济损失量,以及为社会所带来的综合效益值。研究结论可以为政府和利益相关方进行成本效益核算,提升气象灾害综合防御能力提供科学依据。     

When information becomes action: drivers of individuals' trust in broadcast versus peer‐to‐peer information in disaster response

Information and communications technology (ICT), primarily mobile telephones and social media, is increasingly important in crisis and disaster response in developing countries. This fact raises an important question: in an information environment that includes traditional media such as radio and television, who are the people that trust information from ICT enough to act on it during a disaster? Drawing on a case study of and original survey data from the island nation of the Independent State of Samoa, this paper yields insights into who uses new technologies, particularly mobile telephones, to make decisions at the local level during crises such as natural disasters, as well as the socio‐political factors that motivate their behaviour. The results add to the growing pool of knowledge on utilisation of ICT and new technologies in developing countries for disaster response, and provide practical information on the social and political factors that lead people to trust different information sources and media.     

地质灾害防治行业信用体系建设探讨

信用是人类社会契约精神和信任关系的表达,是社会发展的必然产物。良好的信用体系能够促进资源的有效配置,提高交易效率,促进社会行业的健康良性发展。发达国家经过长期发展,已经形成完善的信用体系,大致可以分为市场经营、会员制经营、公共经营三种模式。21世纪后我国信用体系建设飞速发展,制度监管框架正在逐步建立,基础设施建设日趋完善,行业发展初具规模,中国地质灾害防治工程行业协会和四川省分别出台了各自的地质灾害防治行业信用体系制度。基于国内外信用体系建设经验和地质灾害防治行业当前状况,从顶层设计、统一标准、公开渠道、联合惩戒四个方面对我国地质灾害防治行业信用体系建设提出发展思路,构建了陕西省地质灾害防治行业信用体系。