客户关系生命周期管理及其策略

客户关系生命周期理论的提出对服务经济时代的企业产生了巨大的影响,该理论在强调了客户关系存在周期性的同时,也提出了对客户关系应当进行阶段性管理;阐述了客户关系生命周期理论,并在此基础上提出了客户关系动态发展模型,旨在帮助管理人员更清楚地认识到客户关系的长期价值和对客户关系的各个阶段进行良好的管理.     

Development of machine learning based prediction models for hazardous properties of chemical mixtures

Lower flammability limit (LFL), upper flammability limit (UFL), auto-ignition temperature (AIT) and flash point (FP) are crucial hazardous properties for fire and explosion hazards assessment and consequence analysis. In this study, a comprehensive prediction model set was constructed by using expanded chemical mixture databases of chemical mixture hazardous properties. Machine learning based gradient boosting quantitative structure-property relationship (GB-QSPR) method is implemented for the first time to improve the model performance and prediction accuracy. The result shows that all developed models have significantly higher accuracy than other regular QSPR models, with the 5-fold cross-validation RMSE of LFL, UFL, AIT, and FP models being 1.06, 1.14, 1.08, and 1.17, respectively. All developed QSPR models can be used to estimate reliable chemical mixture hazardous properties and provide useful guidance in chemical mixture hazard assessment and consequence analysis.     

The relationships between mercury and selenium in plankton and fish from a tropical food web

Background, aim, and scope  Selenium (Se) has been shown to reduce mercury (Hg) bioavailability and trophic transfer in aquatic ecosystems. The study of methylmercury (MeHg) and Se bioaccumulation by plankton is therefore of great significance in order to obtain a better understanding of the estuarine processes concerning Hg and Se accumulation and biomagnification throughout the food web. In the western South Atlantic, few studies have documented trace element and MeHg in fish tissues. No previous study about trace elements and MeHg in plankton has been conducted concerning tropical marine food webs. Se, Hg, and MeHg were determined in two size classes of plankton, microplankton (70–290 μm) and mesoplankton (≥290 μm), and also in muscle tissues and livers of four fish species of different trophic levels (Mugil liza, a planktivorous fish; Bagre spp., an omnivorous fish; Micropogonias furnieri, a benthic carnivorous fish; and Centropomus undecimalis, a pelagic carnivorous fish) from a polluted estuary in the Brazilian Southeast coast, Guanabara Bay. Biological and ecological factors such as body length, feeding habits, and trophic transfer were considered in order to outline the relationships between these two elements. The differences in trace element levels among the different trophic levels were investigated. Materials and methods  Fish were collected from July 2004 to August 2005 at Guanabara Bay. Plankton was collected from six locations within the bay in August 2005. Total mercury (THg) was determined by cold vapor atomic absorption spectrometry (CV-AAS) with sodium borohydride as a reducing agent. MeHg analysis was conducted by digesting samples with an alcoholic potassium hydroxide solution followed by dithizone-toluene extraction. MeHg was then identified and quantified in the toluene layer by gas chromatography with an electron capture detector (GC-ECD). Se was determined by AAS using graphite tube with Pin platform and Zeeman background correction. Results and discussion  Total mercury, MeHg, and Se increased with plankton size class. THg and Se values were below 2.0 and 4.8 μg g⁻¹ dry wt in microplankton and mesoplankton, respectively. A large excess of molar concentrations of Se in relation to THg was observed in both plankton size class and both fish tissues. Plankton presented the lowest concentrations of this element. In fish, the liver showed the highest THg and Se concentrations. THg and Se in muscle were higher in Centropomus undecimalis (3.4 and 25.5 nmol g⁻¹) than in Micropogonias furnieri (2.9 and 15.3 nmol g⁻¹), Bagre spp (1.3 and 3.4 nmol g⁻¹) and Mugil liza (0.3 and 5.1 nmol g⁻¹), respectively. The trophic transfer of THg and Se was observed between trophic levels from prey (considering microplankton and mesoplankton) to top predator (fish). The top predators in this ecosystem, Centropomus undecimalis and Micropogonias furnieri, presented similar MeHg concentrations in muscles and liver. Microplankton presented lower ratios of methylmercury to total mercury concentration (MeHg/THg) (34%) than those found in mesoplankton (69%) and in the muscle of planktivorous fish, Mugil liza (56%). The other fish species presented similar MeHg/THg in muscle tissue (of around 100%). M. liza showed lower MeHg/THg in the liver than C. undecimalis (35%), M. furnieri (31%) and Bagre spp. (22%). Significant positive linear relationships were observed between the molar concentrations of THg and Se in the muscle tissue of M. furnieri and M. liza. These fish species also showed significant inverse linear relationships between hepatic MeHg and Se, suggesting a strong antagonistic effect of Se on MeHg assimilation and accumulation. Conclusions  Differences found among the concentrations THg, MeHg, and Se in microplankton, mesozooplankton, and fishes were probably related to the preferred prey and bioavailability of these elements in the marine environment. The increasing concentration of MeHg and Se at successively higher trophic levels of the food web of Guanabara Bay corresponds to a transfer between trophic levels from the lower trophic level to the top-level predator, suggesting that MeHg and Se were biomagnified throughout the food web. Hg and Se were positively correlated with the fish standard length, suggesting that larger and older fish bioaccumulated more of these trace elements. THg, MeHg, and Se were a function of the plankton size. Recommendations and perspectives  There is a need to assess the role of selenium in mercury accumulation in tropical ecosystems. Without further studies of the speciation of selenium in livers of fishes from this region, the precise role of this element, if any, cannot be verified in positively affecting mercury accumulation. Further studies of this element in the study of marine species should include liver samples containing relatively high concentrations of mercury. A basin-wide survey of selenium in fishes is also recommended.     

三峡库区小流域不同土地利用类型“土壤-水体”氮磷含量特征及其相互关系

利用长期田间监测数据,分析了三峡库区典型农业小流域不同土地利用类型土壤、浅层地下水氮磷含量分异特征,剖析了坡面土壤氮磷含量与浅层地下水、坡面地表径流氮磷浓度的相互关系.结果表明梯田的土壤TN平均含量显著(P0.05)高于坡耕地,水田梯田平均含量1.49 g·kg~(-1)最高;旱地坡耕地和桑树套种坡耕地土壤TP平均含量显著高于其它地类;旱地梯田土壤NO_3~--N平均含量最高,离散程度最大.坡面土地利用类型对浅层地下水TN、NO_3~--N浓度影响较大,但对TP浓度影响较小;流域浅层地下水TN浓度与NO_3~--N浓度呈极显著正相关,不同坡面浅层地下水NO_3~--N对TN平均贡献率在67.82%~78.51%之间;浅层地下水TN、NO_3~--N月平均浓度变化规律基本一致,春秋两季农作物施肥后均呈现明显上升趋势.坡面土壤TN平均含量与浅层地下水TN浓度呈显著指数关系,坡面土壤NO_3~--N平均含量与浅层地下水NO_3~--N浓度呈对数关系,但与坡面地表径流TN、NO_3~--N浓度无显著相关性;当坡面地表径流TP浓度0.1 mg·L~(-1)时,坡面土壤TP平均含量与其呈显著线性相关;坡面地表径流与浅层地下水TN、NO_3~--N浓度均呈显著幂函数关系,且NO_3~--N相关性更好.     

含疏松缺陷的ZL205A合金力学性能研究

目的获取含疏松缺陷ZL205A材料主要力学性能参数的变化规律及力学行为。方法通过单轴拉伸实验测试,采用割线法估算含不同等级疏松ZL205A试样的力学性能参数;基于试样断面及载荷-位移曲线分析,归纳ZL205A材料的力学行为,并通过有限元模拟对假设的力学模型进行验证。结果发现ZL205A材料的抗拉强度、伸长率、弹性模量及屈服强度指标呈现随疏松等级增加而降低的趋势,材料变形塑性屈服阶段不明显且具有脆性断裂特征。结论 Ramberg-Osgood方程适合于描述ZL205A材料的弹塑性本构关系。     

Spatial distribution of aerosol pollution based on MODIS data over Beijing, China

With the help of regression analysis,the relationships were detected between aerosol's contribution to apparent reflectance(ACR) derived from Moderate Resolution Imaging Spectroradiometer(MODIS)on board Terra and hourly PM_(10)mass concentration measured at 30 ground-based locations in Beijing for the August of 2003 and 2004.It was shown that there was a good correlation between the ACR and PM_(10)(linear correlation coefficient,R=0.56).On the basis of this relationship,spatial distribution and possible sources of PM_(10)derived from MODIS were analyzed and two frequently heavily-polluted regions were found,namely downtown of the city and the district near Xishan Mountain.These two regions coincidently are also urban heat island centers.The foundings of this paper will be greatly useful for environmental monitoring and urban planning for Beijing,especially for the 2008 Olympic game to be held in Beijing.     

Vertical and temporal distribution of nitrogen and phosphorus and relationship with their influencing factors in aquatic-terrestrial ecotone： a case study in Taihu Lake, China

Vertical and temporal distributions of N and P in soil solution in aquatic-terrestrial ecotone （ATE） of Taihu Lake were investigated, and the relations among N, P, ORP （oxidation reduction potential）, TOC, root system biomass and microorganism were studied. As a whole, significant declines in TN, NO3^--N, DON （dissolved organic nitrogen） and TP concentration in soil solution have occurred with increase of the depth, and reached their minima at 60 cm depth, except for NH4^＋-N, which increased with depth. The concentration of TP increased gradually from spring to winter in the topsoil, the maximum 0.08 mg/L presented in the winter while the minimum 0.03 mg/L in spring. In the deeper layer, the concentration value of TP fluctuated little. As for the NO3^--N, its seasonal variation was significant at 20 cm depth, its concentration increased gradually from spring to autumn, and decreased markedly in winter. Vertical and temporal distribution of DON is contrary to that of NO3^--N. The results also show that the variation of N and P in the percolate between adjacent layers is obviously different. The vertical variation ofTN, TP, NO3^--N, NH4^＋-N and DON is significant, of which the variation coefficient of NO3^--N along the depth reaches 100.23%, the highest; while the variation coefficient of DON is 41.14%, the smallest. The results of correlation analysis show that the concentration of nitrogen and phosphorus correlate significantly with TOC, ORP, root biomass and counts of nitrifying bacteria. Most nutrients altered much from 20 to 40 cm along the depth. However, DON changed more between 60 and 80 cm. Results show that soil of 0-60 cm depth is active rhizoplane, with strong capability to remove the nitrogen and phosphorus in ATE. It may suggest that there exists the optimum ecological efficiency in the depth of above 60 cm in reed wetland. This will be very significant for ecological restoration and reestablishment.     

Heavy metal availability and impact on activity of soil microorganisms along a Cu/Zn contamination gradient

All the regulations that define a maximum concentration of metals in the receiving soil are based on total soil metal concentration. However, the potential toxicity of a heavy metal in the soil depends on its speciation and availability. We studied the effects of heavy metal speciation and availability on soil microorganism activities along a Cu/Zn contamination gradient. Microbial biomass and enzyme activity of soil contaminated with both Cu and Zn were investigated. The results showed that microbial biomass was negatively affected by the elevated metal levels. The microbial biomass-C （Cmic）/organic C （Corg） ratio was closely correlated to heavy metal stress. There were negative correlations between soil microbial biomass, phosphatase activity and NH4NO3 extractable heavy metals. The soil microorganism activity could be predicted using empirical models with the availability of Cu and Zn. We observed that 72% of the variation in phosphatase activity could be explained by the NH4NO3-extractable and total heavy metal concentration. By considering different monitoring approaches and different viewpoints, this set of methods applied in this study seemed sensitive to site differences and contributed to a better understanding of the effects of heavy metals on the size and activity of microorganisms in soils. The data presented demonstrate the relationship between heavy metals availability and heavy metal toxicity to soil microorganism along a contamination gradient.     

羟基多溴联苯醚对鲤鱼急性毒性及定量结构活性关系

羟基多溴联苯醚是一类具有环境风险的新兴污染物,它们已经在众多环境介质甚至人体内广泛存在。参照GB/T13267-91标准方法,采用静态生物急性毒性试验,测定了6种羟基多溴联苯醚(2′-OH-BDE7、4′-OH-BDE17、2′-OH-BDE28、2′-OH-BDE68、4′-OH-BDE90和2′-OH-BDE123)对普通鲤鱼的急性毒性96 h-LC50值,分别为697、1 130、854、550、644和522 ng.mL-1。除4′-OH-BDE17为高毒物质外,其他5种OH-PBDEs均为剧毒物质,高溴代的2′-OH-BDE123毒性最大。选用OH-PBDEs的KOW参数及由MOPAC软件PM3算法计算出的16个量子化学参数(EHomo、qBr+、ELumo等)为描述符,运用一元线性回归分析分别研究了96 h-LC50与他们之间的相关关系。结果表明:lgKOW和ELumo与6种羟基多溴联苯醚的96 h-lg LC50表现出较好的相关性,复相关系数均大于0.96,根据方程得到的96 h-lg LC50预测值与实验值基本相同,进一步对环境中广泛检出的其它OH-PBDEs的96 h-LC50值也进行了预测。     

东洞庭湖湖滨带土壤酸碱度的分布及对重金属含量的影响

用统计学方法研究了东洞庭湖湖滨带土壤pH 值的分布特征及与重金属污染特征关系。研究表明：在东洞庭湖湖滨带67个采样点中,7.46％的土样为酸性土壤,多分布在居民地和旅游区;13.43％的土样为中性土壤,多分布在湿地保护区;79.10％的土壤为碱性土壤,主要分布在农业区和工业区;无强酸性和强碱性样品。不同土壤pH范围的重金属平均含量不同,随着土壤pH值由酸性、中性到碱性的升高,Hg、Cd、Pb、Zn含量先降低后增加;As、Cu、Ni、Cr含量先增加后降低。