Working safely with foreign contractors and personnel

Foreign companies and personnel are increasingly being employed for risky activities in process industry (Agro, Gas and Chemicals) in the north of the Netherlands. Against the backdrop of these developments, the need arose within the ‘VGM Noord-Nederland’ cooperation (health, safety and the environment in the Northern Netherlands) to further investigate experienced and detected problems, possible explanations, solutions and directions for preventing unsafe situations when working with foreign contractors and personnel. Because of little scientific information available on the topic, in autumn of 2004 an exploratory study was conducted into ‘working with foreign contractors and personnel’ in the process industry in the northern Netherlands under the auspices of VGM Noord-Nederland. In the course of the study, ten qualitative interviews were held with safety experts working at multinational companies in the agro, gas and chemical industry in the Northern Netherlands. The objective of the study was to gain sharper insight into the common problems and best practices experienced by these companies when working with foreign contractors and personnel in order to focus future joint activities towards these problematic areas. The study resulted in the identification of five problematic areas: communication, level of education, cultural differences, specific employment situations and cooperation between principal and contractor. All of these factors can be located within the ‘latent failure types’ or ‘basic risk factors’ described by the well known Tripod Model (i.e. Groeneweg, J., Lancioni, G.E., Metaal, N., 2002. Motivating for Safety, Leading by Example: moving from Compliance to Competence, Profshore Management Motivation Module, Stavanger) of accident causation. The results of the interviews are described for each problem area individually and are linked to state of the art scientific theory and models. Directions for ‘best practice’ examples are given and an indication for follow-up action is made.