The effect of workers' visibility on effectiveness of intervention programs: supervisory-based safety interventions |
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Authors: | Luria Gil Zohar Dov Erev Ido |
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Institution: | University of Haifa, Faculty of Social Welfare & Health Studies, Department of Human Services, Mount Carmel, Haifa, Israel. gluria@univ.haifa.ac.il |
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Abstract: | INTRODUCTION: This paper discusses an organizational change intervention program targeting safety behaviors and addresses important considerations concerning the planning of organizational change. Using layout of the plant as a proxy for ease of daily leader-member interaction, the effect of workers' visibility on the effectiveness of supervisory-based safety (SBS) interventions is examined. Through a reinforcement-learning framework, it is suggested that visibility can affect supervisors' incentive to interact with subordinates regarding safety-related issues. METHOD: Data were collected during SBS intervention studies in five manufacturing companies. RESULTS: Results suggest a reinforcement cycle model whereby increased visibility generates more frequent exchanges between supervisors and employees, resulting in improved safety behavior among employees. In turn, employees' safer behavior reinforces continued supervisory safety-related interaction. CONCLUSION AND IMPACT ON INDUSTRY: Visibility is an important moderator in supervisory based safety interventions, and can serve to increase workplace safety. Implications of these findings for safety are discussed. |
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Keywords: | Supervisory-based safety interventions Reinforcement learning Visibility Ear protection Safe behavior |
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