Presence of drug screening and employee assistance programs: Exclusive and inclusive human resource management practices

Drug screening and employee assistance programs (EAPs) are human resource management practices for addressing substance abuse among employees. The two practices reflect different human resource management strategies and lead to different outcomes for employees and applicants. Drug screening is designed to exclude drug users from the workplace whereas EAPs offer them ‘rehabilitation’. Characteristics of worksites and their surrounding labor market may influence the presence or absence of these personnel practices. The results suggest that, when controlling for number of employees, economic sector, industry, and union presence, worksites with low turnover and in areas with high unemployment rates are more likely to engage in pre-employment drug screening, while worksites with low turnover more often provide an EAP.     

The effects of quality improvement practices on team effectiveness: a mediational model

Researchers have been challenged to specify the processes that quality improvement (QI) practices could be expected to generate and to explain how they might contribute to organizational effectiveness. This research article meets that challenge through a study of 97 teams in the health care field. The authors developed a ‘Quality Improvement Practices Index’ and showed that QI practices could be differentiated from traditional team‐level variables, and that such practices affect both directly and indirectly (through team‐level variables) team effectiveness. Two models were tested using structural equation modelling. It was found that the perceptions of the impact of QI practices on team effectiveness varied depending on who was assessing the team's performance—members of the team or managers who were external to the team but responsible for the team's performance. The authors discuss the implications of these results both for researchers and practitioners. Copyright © 2002 John Wiley & Sons, Ltd.     

影响铁路职工不安全行为的因素研究

职工不安全行为是导致铁路事故的重要因素之一,为了预防和控制铁路职工的不安全行为,减少人为事故的发生,从个体、环境、设备和管理4个维度对影响职工不安全行为的因素进行分析并建立铁路职工不安全行为的影响因素指标体系,应用网络层次分析法对各因素的影响程度进行量化分析.结果表明:作业制度、激励机制、安全意识、安全教育、安全文化、...     

基于SEM的建筑施工企业KPI安全绩效评价

鉴于建筑施工企业生产安全和服务质量管理以及企业员工综合素质和工作效率的重要性,探讨影响建筑施工企业安全生产的因素,并对建筑施工企业的安全绩效进行全面、客观的评价。采用关键绩效指标(KPI)建立基于人的因素、管理制度、施工设备和环境条件四维度的建筑施工企业安全绩效评价指标体系,研究将结构方程模型理论引入到评价体系中,构建安全绩效评价的结构方程模型(SEM)。总结评价的一般程序,并结合实例,从定量的角度对某建筑施工企业安全绩效进行评价。结果表明,KPI评价体系和SEM评价模型评估得出建筑企业安全绩效影响因素的程度是:人的因素>管理制度>环境条件>施工设备。     

Performance dimension accessibility: Implications for rating accuracy

Recent models of evaluative information processing suggest that individuals will form differentiated dimensional judgments only if a differentiated set of categories or dimensions is accessible as behavior is observed. If, however, a differentiated set of dimensions is not accessible, individuals will form a more general global evaluation. Subsequent dimensional evaluations will be driven by this ‘overall ’evaluation. The present study supports this and indicates that dimensional performance evaluations will be more accurate if the performance appraisal dimensions are accessible to individual raters. This study demonstrates the importance of the accessibility of dimensions for accurate dimensional performance evaluations.     

A study on the impact of management system certification on safety management

This study presents an empirical investigation of the influence of management system certification on the relationship between safety management and safety performance in major accident hazard chemical industry. The perceptions of employees about six important safety management practices and self-reported safety behaviour are measured with the help of a questionnaire survey administered in eight chemical companies in the state of Kerala in India. One thousand five hundred and sixty six workers participated in the survey with a response rate of 72%. The validity and reliability of the scales are found acceptable. Analysis of the data revealed that employees in companies with OHSAS 18001, ISO 9001 and no certification at all perceive different levels of the above safety variables in them and those in OHSAS 18001 organizations are significantly higher compared with the others. Step-wise regression analysis revealed that four out of six safety management practices predicted safety behaviour in OHSAS 18001 certified organization and three safety management practices were found to predict safety behaviour in the other two groups. But, safety rules and procedures (SR) emerged as a common predictor of safety behaviour in all the three models. This study emphasizes the need for OHSAS 18001 certification to reduce the accidents and thereby to reduce liability and improve productivity and safety and health of employees.     

Perceived intra-organizational mobility: Reliable versus exceptional performance as means to getting ahead

‘Work hard and get ahead’ is a fundamental tenet of modern organizations, but employees have different interpretations of what it means to ‘work hard’ and perceive that there are multiple channels to ‘get ahead’. The current research explores employees' perceptions of the factors affecting their intra-organizational upward mobility. Results using a survey instrument in a large American medical college show that employees can distinguish among intra-organizational mobility channels based on reliable role performance, on exceptional role performance, and on non-performance factors such as personal characteristics (e.g. race and gender), or luck and favoritism. Perceptions of mobility channels are related to such organizationally relevant outcomes as employee satisfaction and turnover intentions. Occupational sub-groups, however, perceive different structures for upward mobility.     

On the contribution to the alignment during an organizational change: Measurement of job satisfaction with working conditions

Introduction: Modern approaches to Occupational Health and Safety have acknowledged the important contribution that continuous improvements to working conditions can make to the motivation of employees, their subsequent performance, and therefore to the competitiveness of the company. Despite this fact, organizational change initiatives represent a path less traveled by employees. Specialized literature has drawn on the fact that employees’ satisfaction presents both the foundation and catalyst for effective implementation of improvements to working conditions. Method: This paper conceptualizes the alignment of employees through measurement of job satisfaction and uses the Bayesian Network to assess the influence of human factors, particularly the cognitive, emotional, and behavioral aspects. Toward this aim, the Bayesian Network is evaluated through a cross-validation process, and a sensitivity analysis is then conducted for each influential dimension: emotional, cognitive, and behavioral. Results: The results reveal that these three dimensions are interrelated and have a direct influence on job satisfaction and employees’ alignment during the organization change. Further, they suggest that the best strategy for enhanced alignment and smooth conduct of organizational changes is simultaneous enhancement of the three dimensions. Practical applications: This study shows the influence of emotional, cognitive, and behavioral dimensions on job satisfaction and employees’ alignment during the organizational change. Furthermore, it elaborates the way to develop efficient and effective strategies for a successful change implementation and sustained alignment.     

基于北斗高精度定位的工务现场作业全过程安全监测系统研究

为了保障在铁路快速发展的同时,确保铁路工务安全和行车安全,基于工务现场作业过程的控制,提出了利用北斗高精度差分定位、大数据等技术,研究建立针对现场每个作业个体的工务作业全过程安全监测系统。结果表明:通过对现场每名作业个体的高精度、智能化管理,有效规范了现场人员的作业行为,增强对现场安全风险和隐患的预判和规避能力,保障了铁路从业人员人身安全。     

Unintended consequences of management strategies for improving labor productivity in construction industry

Introduction: Labor productivity and safety are important topics in the construction industry. Even so, the literature provides little information for project managers trying to determine how management strategies designed to improve labor productivity impact safety. Method: This research addresses the gap by measuring the impact of two groups of management strategies that involve human resource related management strategies and construction related management strategies related to safety performance in construction projects. Data were collected from 111 general construction projects through the survey. Results: The results show that the relationship between the implemented management strategies and safety performance is nuanced with ‘Communication’ harming safety performance while implementation of ‘Labor Management,’ ‘Supervision and Leadership,’ ‘Planning’ and ‘Management of Construction’ strategies improve the level of safety performance. This study took a further step by measuring the impact of the interactions between the two groups of management strategies on safety performance. The results show that the interactions of construction and human related management strategies are not always in the favor of safety. Practical Applications: This paper adds to the literature on the relationship between productivity and safety in the construction industry. The research findings can assist project managers to improve labor productivity without harming the safety of laborers unintentionally.     

“Killing them with kindness”? A study of service employees' responses to uncivil customers

Experiencing uncivil customers is a frequent reality for many people working in the service industry. Past research has established that dealing with uncivil customers can be distressing for employees and can sometimes lead them to engage in reciprocal, discourteous behavior. The purpose of our research is to delve deeper into the experience of customer incivility from the perspective of service employees in order to better understand the various ways in which they respond to customer incivility. We conducted 64 interviews with service employees across an array of occupations and developed a typology of responses to customer incivility. These responses fell into four categories based on the extent to which service employees' actions were intended to promote social harmony (and therefore could broadly be considered civil or uncivil), as well as their perceived agency in the situation. We describe how each response was associated with different interpersonal and intrapersonal consequences and explain the implications of our typology for management theory and practice.     

Personality and job performance: the importance of narrow traits

In a recent discussion of the bandwidth–fidelity dilemma in personality measurement for personnel selection, Ones and Viswesvaran (1996) concluded that ‘broader and richer personality traits will have higher predictive validity than narrower traits’. In this paper, the arguments made by Ones and Viswesvaran in favor of the exclusive use of broad personality dimensions are discussed. New data are presented that contradict Ones and Viswesvaran's claim of the existence of a general, integrity-related personality factor, and that show two narrow measures—the Responsibility and Risk Taking scales of the Jackson Personality Inventory—to have higher validities than the Big Five dimensions with respect to job performance criteria based on self-reported workplace delinquency in a sample of 127 entry-level employees. © 1998 John Wiley & Sons, Ltd.     

An empirical analysis of a goal setting questionnaire

This research presents an analysis of a goal setting questionnaire developed by Locke and Latham (1984). The Locke and Latham measure attempts to assess the core goal attributes of ‘specificity’ and ‘difficulty’, as well as other attributes of the goal setting process (such as perceptions about ‘performance feedback’, ‘supervisor support’, ‘conflict’ and ‘stress’). The psychometric properties of the measure were examined using respondents from employees of a large, west-coast electronics organization. A principal components analysis extracted 10 meaningful factors and identified a need for additional items. Results generally supported the meaningfulness of the goal setting factors and provide important directions for future research.     

A comparison of safety practices used by managers of high and low accident rate postal delivery offices

This study compared safety practices of managers (supervisors) of high and low accident rate postal delivery offices, particularly with respect to slip, trip and fall accidents. Identification of ‘desirable’ management safety activities was achieved using findings from previous research, manager interviews, and a focus group with Royal Mail senior safety personnel. Interviews were then conducted with 20 Delivery Office Managers (DOMs), drawn equally from matched high and low accident rate offices, to examine use of safety practices. DOMs from low accident rate offices appeared to have improved performance with respect to quality of safety communication, dealing with hazards reported on delivery walks, and accident investigation and remedial action. Efforts to reduce risks from severe weather were limited in both high and low accident offices, seemingly influenced by the organisation's emphasis on maintaining quality of service. Confusion existed regarding footwear entitlements of employees, and none of the sample of DOMs encouraged use of alternative methods of delivery to manual pouch carriage. A model is described illustrating the hierarchy of factors that may affect occurrence of slip, trip and fall accidents within a large organisation. The model indicates that supervisors' impact arises both from their attitudes and their actions. The study supports the finding of previous cross-organisational investigations that supervisors have an important influence on workplace safety.     

Occupational injuries and sick leaves in household moving works

Background. This study is concerned with household moving works and the characteristics of occupational injuries and sick leaves in each step of the moving process. Methods. Accident data for 392 occupational accidents were categorized by the moving processes in which the accidents occurred, and possible incidents and sick leaves were assessed for each moving process and hazard factor. Results. Accidents occurring during specific moving processes showed different characteristics depending on the type of accident and agency of accidents. The most critical form in the level of risk management was falls from a height in the ‘lifting by ladder truck’ process. Incidents ranked as a ‘High’ level of risk management were in the forms of slips, being struck by objects and musculoskeletal disorders in the ‘manual materials handling’ process. Also, falls in ‘loading/unloading’, being struck by objects during ‘lifting by ladder truck’ and driving accidents in the process of ‘transport’ were ranked ‘High’. Conclusion. The findings of this study can be used to develop more effective accident prevention policy reflecting different circumstances and conditions to reduce occupational accidents in household moving works.     

Thought self-leadership: The influence of self-talk and mental imagery on performance

Self-leadership theory can be described as the ‘process of influencing oneself ’as opposed to the influence of leaders over followers (Manz, 1983, 1986). We focus on and develop a model for a particular aspect of self-leadership — thought self-leadership — emphasizing two primary elements, self-talk and mental imagery. The major thrust of this model is that employees can influence or lead themselves by utilizing specific cognitive strategies that focus on individual self-dialogue and mental imagery. It is proposed that constructive thought management through the effective application of cognitive strategies can lead to enhanced individual and organizational performance.     

Organisational learning and continuous improvement of health and safety in certified manufacturers

Certified management systems have increasingly been applied by firms in recent decades and now cover the management of health and safety, principally through the OHSAS 18001 standard. In order to become certified, firms must not only observe the relevant legislation, but also improve performance and raise goals within health and safety on a continuous basis. The article examines how certified occupational and health management systems influence this process to evaluate how far they hinder or support learning. It presents a model with which it is possible to identify and analyse improvement processes. The model is applied to five cases from a qualitative study of Danish manufacturers with certified health and safety management systems. The cases illustrate the wide variation in health and safety management among certified firms.Certification is found to support lower levels of continuous improvement performance in handling health and safety issues. However, more advanced improvement practices are shown to be connected to the integration of health and safety in other managerial areas, as well as to the employment of similar advanced improvement processes within firms. The article argues that certified health and safety management does not obstruct learning, and can support advanced learning. Improvement practices with regard to health and safety are mainly dependent upon the firm’s overall organisational processes and do not automatically arise from the standard alone.     

The impact of impression‐management tactics on supervisor ratings of organizational citizenship behavior

Previous research indicates that the use of impression management is related to supervisor ratings of employee likeability and job performance. It has been argued, though, that employees might also use impression management so that their superiors will see them as ‘good soldiers’ who engage in high levels of organizational citizenship behaviors (OCBs). This study investigates the ways in which three types of impression management—namely, job‐focused, self‐focused, and supervisor‐focused tactics of impression management—influence supervisor ratings of OCB. Using a sample of 122 supervisor‐subordinate dyads, the findings indicate that supervisor‐focused tactics of impression management are positively related to OCB ratings, while job‐focused tactics are negatively related to such evaluations. Additionally, citizenship behaviors are positively related to supervisor liking of the employee and overall ratings of job performance. Finally, the results suggest that OCB ratings mediate the relationship between supervisor‐focused tactics of impression management and supervisor evaluations of employee likeability. Some implications of this study and directions for future research are also addressed. Copyright © 2006 John Wiley & Sons, Ltd.     

Identifying elements of poor construction safety management in China

Construction is one of the most hazardous industries due to its unique nature. Measured by international standards, construction site safety records in China are poor. This paper aims to examine the status of safety management in the Chinese construction industry, explore the risk-prone activities on construction sites, and identify factors affecting construction site safety. The findings reveal that the behavior of contractors on safety management are of grave concern, including the lack of provision of personal protection equipment, regular safety meetings, and safety training. The main factors affecting safety performance include ‘poor safety awareness of top management’, ‘lack of training’, ‘poor safety awareness of project managers’, ‘reluctance to input resources to safety’ and ‘reckless operations’. The study also proposes that the government should play a more critical role in stricter legal enforcement and organizing safety training programs.