Social support and managerial affective responses to job stress

This research examines the moderating or buffering effects of two social support variables—support from the work group and from the supervisor—on the relationships of role conflict and ambiguity to intrinsic job satisfaction, job involvement and job anxiety. Data were collected from a sample of 89 middle-lower managerial personnel in a large, heavy equipment manufacturing firm in the Midwest. The moderated regression technique was used in data analysis. Significant interactions were obtained between the role variables and both social support variables. The results were in the predicted direction for positive work outcomes (i.e. job satisfaction and involvement) and contrary to prediction for negative work outcome (i.e. job anxiety). Implications of the findings for future research, the management of stress and leadership behaviour are discussed.     

Social support by four categories of work colleagues: Relationships between activities,stress and satisfaction

An approach to the study of social support at work is presented emphasizing nature and type of social support. One hundred employees in a range of occupations rated the frequency of engaging in 12 types of social and work-related activity with each of four work colleagues varying in degree of intimacy. They also rated levels of job satisfaction and work stress. The results confirm the usefulness of this approach and also suggest that type of work relationship is associated with different sorts of socially supportive activities, and that these affect stress but not satisfaction. These findings were discussed in terms of the interaction between type of support given, source of support, and outcome.     

A graduate level course: Teaching stress management skills to occupational health physicians and practitioners

The WHO Study Group on Training and Evaluation in Occupational Medicine has recently emphasized the importance of incorporating theoretical and practical aspects of stress prevention and management in the professional training of occupational health practitioners. Such a course was developed for the Tel-Aviv University Medical School graduate program in occupational health. The course objectives are consistent with the current call for improved training in psychosocial issues in medical care. Twenty-three occupational health practitioners (physicians, nurses, hygienists and social workers) participated in a bi-semester course. The first part included a stress management and prevention program based on the RET (Rational-Emotive Training) model. The second involved developing and implementing a field project on primary and secondary prevention of stress and its outcomes. Pre-, mid-and post-course questionnaires showed significantly improved psychosocial ability and reduced irrational/dysfunctional thinking, considered a causal factor in stress and burnout. Acquiring such anti-stress resources may benefit practitioners and clients/patients, both potential victims of occupational stress alike. We recommend the inclusion of such extended courses to the professional training of occupational health practitioners.     

Influence of task demands on occupational stress: Gender differences

IntroductionOccupational stress is a common phenomenon in our society, and generates problems for both workers' health and the functioning of organizations. Over past decades numerous studies have examined occupational stress from the perspective of gender, offering somewhat contradictory results. Some of them found no differences and others indicated that either men or women suffer from greater amounts of occupational stress.MethodThe purpose of this study was to analyze gender differences in stress in situations that involve certain occupational demands. The data used were taken from a random sample population of 11,054 (5,917 men and 5,137 women) from the VI National Survey on Working Conditions (NSWC) which was conducted in Spain in 2007. To carry out this study, a probabilistic model was constructed using Bayesian networks, with the following variables related to task demands: working with tight deadlines, quick work, intellectually demanding work, complicated tasks, repetitive tasks, excessive work, and work demanding high attention levels.ResultsThe results of this study reveal that: the indicators studied significantly increased stress levels; women initially had higher stress levels than men; and when exposed to determined task demands, stress differences between genders tended to increase.Impact on IndustryCompanies need to consider the gender of their workers when assigning tasks in high demand/stress jobs.     

The role of hindrance stressors in the job demand–control–support model of occupational stress: A proposed theory revision

Previous research on the job demand–control–support (JDCS) model of occupational stress has generally been inconsistent at best regarding a key issue: the interaction of demands, control, and support in predicting employee health and well‐being. However, the model continues to be tested in a variety of studies and academic journals owing to its intuitive appeal. By incorporating conservation of resources theory with knowledge from the challenge–hindrance stressor framework, we proposed that hindrance stressors, not the challenge stressors commonly assessed when testing JDCS theory, will provide validation for the model. A two‐wave panel study of 228 employees in a variety of occupations provided support for three‐way interactions between hindrance demands, control, and support predicting job‐related anxiety and physical symptoms. Three‐way interactions using a challenge demand (forms of workload) were not significant, consistent with our propositions. In summary, this study supports the buffering effect of control and support on the relationship between job demands and strain only when job demands reflect hindrance stressors, thereby proposing to alter the JDCS model by specifying that it applies primarily to hindrance stressors in a job hindrance–control–support model. Copyright © 2015 John Wiley & Sons, Ltd.     

The relationship of organizational politics and support to work behaviors,attitudes, and stress

The purpose of this paper is to report two studies that investigated the consequences of organizational politics and organizational support on two separate samples of employees. Study 1 surveys 69 full-time employees, while Study 2's sample includes 185 part-time workers. Four major findings were observed. First, the present studies replicated prior findings concerning the relationships of politics and support to such variables as withdrawal behaviors, turnover intentions, job satisfaction and organizational commitment. In general, politics is related to negative work outcomes while support is related to positive ones. Consistent results were obtained within both the full- and part-time samples. Second, we elaborated upon previous work concerning the relationship of politics and support to job involvement. Third, we found in both samples that politics and support did predict above and beyond each other, suggesting that they should be viewed as separate constructs rather than opposite ends of a single continuum. Lastly, Study 2 extended the research on politics and support by analyzing their relationships to four work stress variables: job tension, somatic tension, general fatigue, and burnout. Each of these four variables was predicted by both politics and support. © 1997 by John Wiley & Sons, Ltd.     

Social support and newcomer adjustment in organizations: Attachment theory at work?

Social support has been suggested as important for newcomer adjustment to an organization. The present paper reports a longitudinal study of 91 newcomers to three separate organizations. The effects of availability and helpfulness of 10 sources of social support on newcomers reports of psychological distress, satisfaction, intention to leave, and their supervisors assessment of their performance rating (N of supervisors = 41; n of ratings = 91) were examined. The availability of support activities such as offsite training sessions and business trips were found to be associated with decreased psychological symptoms. Helpfulness of various relationship supports were associated with positive adjustment. These results are discussed within the context of attachment theory and our knowledge of social support in work settings.     

Evaluation of an occupational stress intervention in a public agency

Only in several controlled studies have organizational or situational stressors (in contrast to individuals) been targeted for change in order to reduce occupational stress. This study evaluates the impact of an intervention which was based on organizational development, action research and Karasek's job strain model. Employee committees conducted problem diagnosis, action planning, and action taking in two departments in a public agency. Waiting list control departments and pre- post- and follow-up assessment were utilized. Results indicated a mixed impact of the intervention in one department, but a negligible or negative impact in the other. Obstacles to the effective implementation of the intervention strategy are discussed. These included a limited focus for the committees (department-wide rather than agency-wide), the negative impact of a major agency reorganization, and the lack of a more formal management and labour commitment to maintaining the stress reduction and organizational change process.     

Social movements,the occupational arena and changes in career consciousness: The case of women flight attendants

The impact of social movements as a major environmental influence in the evolution of career consciousness was analysed based on extensive interviews of women flight attendants. The aim was to elicit the women's view of their work lives over the past two decades. Flight attendants working in the 1960s entered with the expectation of a short-term job. From their accounts of personal development and from reviews of newspaper accounts, court cases and union documents, the influence of three major social movements became apparent. The Civil Rights Movement prompted flight attendants to challenge the legality of airline rules that prevented them from working past age 32. The Women's Movement reinforced the value and seriousness of women's commitment to a career and enabled flight attendants to challenge traditional notions of the incompatibility of occupation and family. The Occupational Health Movement, by addressing the collective problems of creating a healthy work environment, mobilized women flight attendants to recognize their long-term career investment. The findings suggest that social movements provide an additional dimension that is relevant for the future study of career development and continuing occupational socialization.     

Social support,group consensus and stressor–strain relationships: social context matters*

In this study, we examined the degree to which individuals' reactions to stressors were influenced by the quality of their shared social environments. Based on social support theory, we proposed that individuals in positive social environments would show lower levels of strain when exposed to stressors than would individuals in negative social environments. The quality of the shared social environment was assessed by measuring the degree of consensus among group members about an issue of importance to the group—namely about the group leadership. Social influence theory provides compelling reasons to believe that this measure of consensus should be a strong indicator of the quality of the social environment within the groups. In multilevel analyses using a sample of 1923 soldiers who were members of 52 Companies deployed to Haiti, we found that the quality of the social environment moderated relationships between (a) work stressors and morale and (b) work stressors and depression. Copyright © 2001 John Wiley & Sons, Ltd.     

Predictive effects of occupational and marital stress on the mental health of a male workforce

This study examined the predictive contribution of occupational and marital stress to the development of symptomatolgoy, affective disorder, and alcohol-related problems in a sample of 325 male power plant employees interviewed at baseline and one-year follow up. After controlling for known clinical and social risk factors, we found statistically significant predictive effects of job demands on affective disorder and job decision latitude on alcohol problems. In addition, the specific combination of high job demands with low decision latitude was important in predicting the occurrence of alcohol problems. Marital stress was not predictive of poorer mental health. The analyses provided only minimal support for a stress-buffering rote of social support.     

The impact of self-appraisals on reactions to feedback from others: the role of self-enhancement and self-consistency concerns

This study examined the usefulness of self-appraisal (SA) as a technique designed to enhance the motivational and developmental impact of feedback from others. Drawing from research on self-enhancement and self-consistency motives, it was hypothesized that individuals would agree with and incorporate feedback that is consistent with their SA, whereas they would be more satisfied and perform better if feedback is more favorable than their SA. A field study was conducted with 122 MBA students as participants. On average, students were 25 years old and had 1.8 years of work experience. Seventy per cent of students were male and 82 per cent were white. The findings supported all of the hypotheses except the hypothesis concerning satisfaction. Implications for improving the impact of performance appraisal feedback are discussed.     

社会支持对智能化矿井矿工违章行为的影响——缓解职业倦怠和心智游移的方法研究

为明晰智能化矿井矿工的职业倦怠和心智游移水平以及社会支持、职业倦怠和心智游移对矿工违章行为的作用机理,以366名普通矿井矿工和379名智能化矿井矿工为研究对象进行问卷调查,运用AMOS7.0建立社会支持、职业倦怠与心智游移和矿工违章行为之间的结构方程模型(SEM).结果表明:智能化矿井矿工比普通矿井矿工的职业倦怠水平和...     

核电厂调试人员职业压力对人因失误的影响路径

为了有效降低核电厂调试人员的职业压力和减少由人因失误造成的安全事故,针对我国核电厂建设中调试工作的特点,基于S-O-R人因失误理论逻辑,将核电厂调试人因失误划分为感知过程失误、识别判断过程失误、行动操作过程失误,引入焦虑情绪作为中间变量,构建核电厂调试人员职业压力对人因失误影响机制理论模型,并运用核电厂调试现场采集的问卷数据对模型进行验证与修正.结果表明:焦虑情绪在职业压力对人因失误影响过程中具有中介作用;职业压力对人因失误存在4条影响路径,路径1为职业压力—认知性焦虑—感知过程失误—识别判断过程失误—行动操作过程失误,路径2为职业压力—认知性焦虑—识别判断过程失误—行动操作过程失误,路径3为职业压力—躯体性焦虑—感知过程失误—识别判断过程失误—行动操作过程失误,路径4为职业压力—躯体性焦虑—行动操作过程失误.研究结论对预防和减少核电厂调试人因事件具有借鉴意义.     

Pilot study on the influence of stress caused by the need to combine work and family on occupational accidents in working women

The influx of a large number of women into the workforce involves the need for these women to combine family and work responsibilities. Multiple roles lead to work–family conflict. This study analyzes the influence of work–family conflict on the causes of minor occupational accidents suffered by working women. A survey was done on working women in the Madrid region, who had suffered a minor occupational accident in 2004. The main finding was that nearly half of the women with children considered that the stress and fatigue caused by trying to combine work and family played a part in the accident; 21% of the respondents whose accidents took place while traveling to or from work and 11% the respondents who suffered the accident in the workplace said that family reasons played a part. Additionally, 50% of the women suffered after-effects as a result of the accident; children had to change their routine in almost 1 in 4 cases; nearly a quarter of the respondents said their work situation had been temporarily modified. This point to a need for polices that encourage men and employers to contribute more to solve work–family conflicts.     

Facilitating and inhibiting effects of job control and social support on stress outcomes and role behavior: a contingency model

High levels of job control and social support are often related to effective job performance and coping with work stressors. However, support may have more positive effects on role behavior when job control is low. In addition, despite theoretical expectations, simple demands–control and demands–support interactions are infrequently found to predict health and psychological strain outcomes. The ‘demands–control–support’ model (Johnson and Hall, 1988) of stress coping integrates these ‘stress buffering’ and ‘decision latitude’ models and observes more consistent findings. This model posits that social support buffers the adverse effects of high demand, low control jobs. However, explicit tests of the interaction of these variables suggest that control can have positive or negative effects on strain, depending on the level of social support. In this study, supervisor consideration was positively related to subordinate job performance, extra-role behavior, and in-role prosocial behavior (conscientiousness) among subordinates perceiving low job control. The relationship between consideration and performance and extra-role behavior was negative among high control subordinates. The demands×control×support interaction predicted health symptoms, organizational commitment, supervisor satisfaction, and absence due to illness, but the interaction plots do not support the prevailing perspective that support buffers the effects of ‘high strain’ (i.e. low control, high demand) jobs. Patterns were similar for different demands and different social support loci (i.e. supervisor, co-workers). An alternative theoretical process of the demands–control–support interaction is proffered, and implications for organizational intervention are discussed. © 1998 John Wiley & Sons, Ltd.