Ergonomics and Quality Management—Humans in Interaction With Technology,Work Environment,and Organization

Abstract

In many studies, ergonomics has been shown to influence human performance. The aim of this paper was to demonstrate imp ortan t ergonomics influences on quality in industrial production, from the perspective of interactions between humans, technology, organization, and work environment. A second aim was to elab orate on the implications of these findings for the development of quality management strategies. This paper shows that ergonomics problems in terms of adverse work environmental conditions, in appropriate design of technology, and an unsuitable org an izatio n are important causes of quality deficiencies. Problem solving aimed at improving ergonomics, quality, and productivity simultaneously is likely to obtain sup po rt from most of the interest parties of the company, and may also enhance participation. Ergonomics has the potential of becoming a driving force for the development of new quality management strategies.     

Cultural Ergonomics in Ghana,West Africa: A Descriptive Survey of Industry and Trade Workers’ Interpretations of Safety Symbols

Globalization and technology transfer have led to the diffusion of risk communications to users from cultures that were not initially viewed as the target users. This study examined industry and trade workers’ overall impressions of symbols used to convey varying degrees of hazardousness. Six symbols, including symbols from the American National Standards Institute (ANSI) Z535 Standard (ANSI, 1998) and the International Organization for Standardization (ISO) 3864:1984 Standard (ISO, 1984) were selected. With the exception of the SKULL symbol, results showed wide discrepancies between users’ perceptions of the symbols and their intended meanings. Implications for cross-cultural research on warning components and risk communications are discussed.     

International Comparison of Occupational Safety and Health Research—A Review Based on Published Articles

A comparison of international literature in occupational safety and health (OSH) research over the years from 1980 to 1998 was conducted. The comparison is based on the different languages of the over 35,000 articles, which were collected from different databases. The distribution of languages in the analyzed data has to be considered carefully with respect to the original purpose of the data collection and the specific role of the international publication language, English. The comparison shows that in several aspects OSH research does not differ in different publication languages. In some methodological aspects, and in specific objects of research, differences between articles published in different languages can be found.     

Safety and reliability assessment of external corrosion defects assessment of buried pipelines—soil interface: A mechanisms and FE study

Due to local liquid accumulation (AL) in the low-lying section of the buried natural gas pipeline, external corrosion will occur at the interface between the pipeline and the soil. External corrosion will produce pit defects, which will reduce the bearing capacity of the pipeline and affect the normal operation of the pipeline. In addition, corrosion group defects can interact with each other. Thus, the service life of the pipeline is seriously affected. In this work, a case of local corrosion failure of the pipeline caused by liquid accumulation on-site is presented. The importance of this work is verified by experiment and field excavation. Besides, based on the Mises-Stress yield criterion, nonlinear analysis was carried out with the finite element method (FEM). The effects of internal pressure, corrosion pit defect size, internal and external wall corrosion, corrosion pit group, and different types of volumetric corrosion pit defects on the failure of L360QS steel pipe were analyzed with consideration of the effects of axial and circumferential zones of corrosion pits. These correlations have not been seen in previous studies. The FE results make up for the disadvantage that the corrosion is simplified to equal depth corrosion in the code, which will underestimate the residual strength of the actual corroded pipeline and lead to unnecessary repair or replacement. The results provide a reference for failure analysis and strength evaluation of buried L360QS steel pipe with corrosion defect.     

Workers’ Involvement—A Missing Component in the Implementation of Occupational Safety and Health Management Systems in Enterprises

Effective implementation of occupational safety and health (OSH) legislation based on European Union directives requires promotion of OSH management systems ( OSH MS). To this end, voluntary Polish standards (PN-N-18000) have been adopted, setting forth OSH MS specifications and guidelines. However, the number of enterprises implementing OSH MS has increased slowly, falling short of expectations, which call for a new national policy on OSH MS promotion. To develop a national policy in this area, a survey was conducted in 40 enterprises with OSH MS in place. The survey was aimed at identifying motivational factors underlying OSH MS implementation decisions. Specifically, workers’ and their representatives’ involvement in OSH MS implementation was investigated. The results showed that the level of workers ‘ involvement was relatively low, which may result in a low effectiveness of those systems. The same result also applies to the involvement of workers’ representatives and that of trade unions.     

Workers’ Perceptions of Workplace Safety and Job Satisfaction

A lot of attention has beenfocused on workers ‘ perceptions of workplace safety but relatively little or no research has been done on the impact of job satisfaction on safety climate. This study investigated this relationship. It also examined the relationships between job satisfaction and workers’ compliance with safety management policies and accident frequency. A positive association was found between job satisfaction and safety climate. Workers who expressed more satisfaction at their posts had positive perceptions of safety climate. Correspondingly, they were more committed to safety management policies and consequently registered a lower rate of accident involvement. The results were thus consistent with the notion that workers ‘ positive perceptions of organisational climate influence their perceptions of safety at the workplace. The findings, which have implications in the work environment, are discussed.     

Macroergonomics and Total Quality Management: How to Improve Quality of Working Life?

Abstract

In this paper, we present a macroergonomic model of work design that is applied and tested to examine Total Quality Management (TQM) in the public sector. According to the model, TQM can influence different aspects of work design and quality of working life (QWL), Questionnaire data collected in 2 public sector organizations in the USA show that TQM can have both positive and negative impact on work design and QWL. The main positive impact of TQM was found on job content, job control and participation, and social relationships. The main negative impact of TQM was on workload, uncertainty, and clarity of job duties. The impact of TQM on QWL was mixed. Our results show that the impact of TQM on work design and QWL varied very much across the 6 participating departments, as well as within the departments. Further research is warranted to assess the human impact of TQM, in particular research on the linkage between various aspects of TQM, on one hand, and work design and QWL, on the other hand.     

Influence of Exercise-Focused Group Activities on the Physical Activity,Functional Capacity,and Work Ability of Female Farmers—A Three-Year Follow-Up

Abstract

The objective of this randomised study was to evaluate the influence of exercise-focused group activities on female farmers’ physical activity, functional capacity, and work ability over a period of 3 years. Physical activity increased more in the intervention group (n = 62) than in the control group (n = 64) during the first year. By the third year physical activity had almost returned to the pre-intervention level. In the 3-year follow-up examination muscular endurance and cardio-respiratory fitness had improved in the intervention group, and musculoskeletal symptoms had decreased more often in the intervention group than in the control group. The index used to measure perceived work ability showed no changes over the 3-year period. It can be concluded that group activities focused on leisure-time physical activity and work habits can be recommended as health promotion measures for farmers’ occupational health services.     

Psychological Approaches to OSH Research—An Evaluation of 20 Years of Psychological Research on Industrial Safety and Health in Germany

During the past 20 years of research in occupational safety and health (OSH), major contributions have been made by psychology in general, foremost German work and organizational psychology. This is the result of an empirical study with 216 scientific projects that were analyzed by content, and 32 interviews on OSH with experts on science, as well as in professional occupations and federations. Its sound methodological and theoretical approach has helped work and organizational psychology to embody itself as a driving force of OSH. The research focuses on the development of tools for job analysis, striving for the valid diagnosis of occupational hazards and mental load. Consequently, work and organizational psychology provides a solid foundation for deriving human and personality ameliorating organizational measures. Among the predominant means of intervention are training in coping with stress, behavioral training and modeling, health circles, and the arrangement of environments sensitive to occupational load. Major deficits in the field of research show up within evaluation and transfer as well as within quality control of the developed diagnostic and devices regarding intervention. Future scientific effort by means of application-orientated methods is vital to detect and overcome effectively a mounting mental load in the occupational world.     

Building Safety indicators: Part 2 – Application,practices and results

Petroleum exploration and production in the Barents Sea is a controversial topic. The Goliat field outside the northern coast of Norway will be the first offshore oil development in this region, with planned production start in 2013–2014. Avoiding major accidents at Goliat is critical; not only to reduce the risks to human lives and the environment, but also to gain political acceptance. Providing early warnings of major accidents for Goliat is one of the main objectives of the research project ‘Building Safety’. The objective of this paper is to describe the development of early warnings in the form of indicators. In addition, the paper includes an overview of current status of early warnings of accidents in other major hazard industries; the nuclear power industry, the chemical process industry, and aviation. Experiences from these industries, including lessons learned from recent major accidents, have been used as important input to the development of early warning indicators.     

The Relationship Between Workers’ Safety Culture and Accidents,Near Accidents and Health Problems

One of the dimensions treated as part of a company’s safety culture or climate is workers’ attitudes towards risk and safety. In the present study these personal aspects are defined as workers’ safety culture, which is understood as a way of acting focused on life and taking care of one’s health. A questionnaire on safety culture was filled out by 200 employees of a metallurgical enterprise. Factor analysis was used to determine empirical scales of the questionnaire, whereas variance analysis was used to test hypotheses. The results confirmed the hypotheses that people who experienced accidents, dangerous situations, and—to a lesser extent—health problems had a lower level of safety culture. Nevertheless not all of the scales determined during factor analysis turned out to be significant as far as all kinds of those undesirable situations are concerned. Proposals for future studies are formulated in the conclusion.     

A summary and synthesis of procedural regulations and standards—Informing a procedures writer's guide

Well-written procedures are an integral part of any industrial organization for safe operation, managing risks, and continuous improvement. Regulatory bodies around the world require industries to have current, accurate, and appropriate procedures for most processes. Although the importance of procedures is recognized by all industries in general, significant incidents still occur due to procedural breakdowns. Some of the procedural breakdowns come from obvious problems such as the procedure not being available or the procedure being wrong. However, some incidents have occurred when correct procedures were available and the operator used those procedures. In these instances, the reason workers do not follow procedures correctly may be attributable the procedure being presented or designed in a manner that does not sufficiently communicate the information in a manner that is easily and quickly understood. This indicates that procedure writers may need more guidance on how to write and design procedures so they accomplish this. To effectively manage risk, procedures need to be technically correct (and regulatory compliant) and usable. As part of this, the current work is focused on developing a systematic approach to a procedure writer's guide that includes a regulatory compliant component. The work presented here consists of an effort to identify procedure-writing practices necessary to ensure regulatory compliance by summarizing a large sample of regulations and standards from several industries. The regulations and standards were organized to reflect common ideas and the implications in terms of human factors needs for procedure design were identified. This information will be used as part of the development of a writer's guide that accounts for human factors (HF) that includes explanations of HF implications and empirical support for each of the guidelines. The novelty of the method and information presented here is in the idea of leveraging the cumulative information available regarding procedures in regulations and standards. Incorporating this information into a procedure's writers guide in this manner may not only facilitate procedure being regulatory compliant for facilities in different geographies of the world, but could also support their being written with considerations for human performance.     

Safety climate dimensions,leader–member exchange,and organizational support as predictors of upward safety communication in a sample of rail industry workers

The freedom employees feel to communicate safety concerns with their supervisors, termed upward safety communication, has been shown to be related to adverse safety events (Hofmann and Morgeson, 1999). Research to date has demonstrated that good supervisor–employee relationships (leader–member exchange), a sense that the organization values an employee (perceived organizational support) and safety climate (including perceived management attitudes toward safety, job demands interfering with safety, and pressure from coworkers to behave safely) all contribute to employees’ comfort in bringing up safety issues with their supervisors. However, little is known about which specific dimensions of safety climate are most predictive of upward safety communication. Using a sample of 548 railway workers, we found that when all factors were considered simultaneously using dominance analysis, the dominant factor predicting upward safety communication was perceived management attitudes toward safety, followed by job demands interfering with safety and then leader–member exchange. Implications for research and practice are discussed.     

CFD modelling of hydrogen and hydrogen-methane explosions – Analysis of varying concentration and reduced oxygen atmospheres

This paper evaluates the predictive capabilities of the advanced consequence model FLACS-CFD for deflagrations involving hydrogen. Two modelling approaches are presented: the extensively validated model system originally developed for hydrocarbons included in FLACS-CFD 22.1 and a Markstein number dependent model implemented in the in-house version FLACS-CFD 22.1 IH. The ability of the models to predict the overpressure and the flame arrival time for scenarios with different concentrations of hydrogen, and thus different Lewis and Markstein numbers, is assessed. Furthermore, the effect of adding methane or nitrogen on overpressure for different regimes of premixed combustion are investigated. The validation dataset includes deflagrations in the open or in congested open areas and vented deflagrations in empty or congested enclosures. The overpressure predictions by FLACS-CFD 22.1 IH are found to be more accurate than those obtained with FLACS-CFD 22.1 for scenarios with varying hydrogen concentrations and/or added nitrogen or methane in the mixture. The predictions by FLACS-CFD 22.1 IH for lean hydrogen mixtures are within a factor of 2 of the values observed in the experiments. Further development of the model is needed for more accurate prediction of deflagrations involving rich hydrogen mixtures as well as scenarios with other fuels and/or conditions where the initial pressure or temperature deviate significantly from ambient conditions.     

Interview with Mr. Djankou Ndjonkou, Director of ILO Beijing Office and Vice-Chairman of the Organizing Committee of China International Forum on Work Safety

Question 1: Why does the ILO co-sponsor the Forum with the SAWS? Answers: OSH is an important issue in China with rapid industrialization and economic restructuring. There are many major accidents happening in China. The Forum is one of the initiatives of the SAWS for improving the situation, As you know, OSH is     

Summary of recommendations from the National Institute for Occupational Safety and Health Fire Fighter Fatality Investigation and Prevention Program, 2006–2014

Introduction: The NIOSH Fire Fighter Fatality Investigation and Prevention Program (FFFIPP) conducts independent investigations of selected fire fighter line-of-duty deaths (LODD) and offers recommendations to prevent similar deaths. The purpose of the current study was to provide information on more recent FFFIPP recommendations and to determine if recommendations have changed over time. Methods: Fatality investigations completed from 2006 to 2014 were selected for this study with recommendations being assigned into twelve major categories when possible. The most frequently occurring recommendations were then rank ordered overall and then by medical and traumatic fire fighter LODD. Results: There were 1,067 total recommendations made in the published fire fighter investigative reports for both medical and trauma-related fire fighter fatalities for the period 2006–2014. Of these, 784 (73%) could be placed within one of the 12 categories noted previously. The top 10 recommendation categories overall were: 1. Medical screening, 2. Fitness and wellness program, 3. Training, 4. Medical clearance, 5. Standard Operating Procedures/Standard Operating Guidelines (SOPs/SOGs), 6. Incident command, 7. Strategy and tactics, 8. Communications, 9. Personal protective equipment and 10. Staffing. Conclusions: The leading recommendations from the NIOSH FFFIPP medical investigations between 2006 and 2014 did not change compared to those made between 1998 and 2005, with the exception of the addition of “medical clearance for duty”. There were changes for the traumatic injury leading recommendations for 2006–2014, with the major change being “training”, which was the leading FFFIPP recommendation for traumatic injuries for this time period. Practical applications: The intent of the FFFIPP is to influence fire departments and fire fighters to critically assess and evaluate situations/circumstances similar to those identified by NIOSH investigations and implement the recommendations offered to prevent additional fire fighter fatalities.