Facilitating and inhibiting effects of job control and social support on stress outcomes and role behavior: a contingency model

High levels of job control and social support are often related to effective job performance and coping with work stressors. However, support may have more positive effects on role behavior when job control is low. In addition, despite theoretical expectations, simple demands–control and demands–support interactions are infrequently found to predict health and psychological strain outcomes. The ‘demands–control–support’ model (Johnson and Hall, 1988) of stress coping integrates these ‘stress buffering’ and ‘decision latitude’ models and observes more consistent findings. This model posits that social support buffers the adverse effects of high demand, low control jobs. However, explicit tests of the interaction of these variables suggest that control can have positive or negative effects on strain, depending on the level of social support. In this study, supervisor consideration was positively related to subordinate job performance, extra-role behavior, and in-role prosocial behavior (conscientiousness) among subordinates perceiving low job control. The relationship between consideration and performance and extra-role behavior was negative among high control subordinates. The demands×control×support interaction predicted health symptoms, organizational commitment, supervisor satisfaction, and absence due to illness, but the interaction plots do not support the prevailing perspective that support buffers the effects of ‘high strain’ (i.e. low control, high demand) jobs. Patterns were similar for different demands and different social support loci (i.e. supervisor, co-workers). An alternative theoretical process of the demands–control–support interaction is proffered, and implications for organizational intervention are discussed. © 1998 John Wiley & Sons, Ltd.     

Communication with police supervisors and peers as a buffer of work‐related traumatic stress

Traumatic events are a particular type of stressor that may affect police officers engaged in front line duties. In this study, specific types of social support predicted to buffer the psychological and physical health effects of trauma are drawn from theory and empirical evidence in the area of post‐traumatic stress. Social support, measured as the content of communication, and the ease of talking about trauma was tested with 527 working police officers who responded to a questionnaire survey. Hierarchical regression analysis showed that the communication variables contributed to the variance in post‐traumatic stress disorder and physical symptoms with differential effects for different aspects of communication. Analysis of the effects of traumatic stress on symptoms for sub‐groups at different levels of communication showed that some types of communication, such as the ease of talking about trauma or positive communications about work, moderate the effects of stress for police officers, in that higher levels are associated with a weaker trauma–strain relationship. However, some types of communication buffered stress only at moderate levels and other types may not be protective. These results are discussed in terms of the types and sources of social support that are likely to buffer post‐traumatic stress at work. Copyright © 2000 John Wiley & Sons, Ltd.     

Predictive effects of occupational and marital stress on the mental health of a male workforce

This study examined the predictive contribution of occupational and marital stress to the development of symptomatolgoy, affective disorder, and alcohol-related problems in a sample of 325 male power plant employees interviewed at baseline and one-year follow up. After controlling for known clinical and social risk factors, we found statistically significant predictive effects of job demands on affective disorder and job decision latitude on alcohol problems. In addition, the specific combination of high job demands with low decision latitude was important in predicting the occurrence of alcohol problems. Marital stress was not predictive of poorer mental health. The analyses provided only minimal support for a stress-buffering rote of social support.     

Occupational stress among health care workers: A test of the job demands-control model

Models of occupational stress have often failed to make explicit the variable of control over the environment, as well as the role of job socialization in shaping personality characteristics and coping behaviours. This neglect has helped maintain the focus of stress reduction interventions on the individual. A new model of occupational stress developed by Robert Karasek incorporates control and socialization effects and has successfully predicted the development of heart disease and psychological strain. A survey instrument derived from the model was distributed to 771 hospital and nursing home employees in New Jersey, and 289 (37.5 per cent) were returned. Respondents did not significantly differ from non-respondents by age, sex, job tenure, union membership status, job satisfaction, job perceptions and attitude towards employer and union. The results support the hypothesis that reported job strain (job dissatisfaction, depression, psychosomatic symptoms) and burnout is significantly higher in jobs that combine high workload demands with low decision latitude. This association remained significant after controlling for age, sex, education, marital status, children, hours worked per week and shift worked. Other job characteristics (job insecurity, physical exertion, social support, hazard exposure) were also associated with strain and burnout. The survey instrument also identified high strain jobtitles in the surveyed workplaces. The results are discussed in relation to directions for future research, research on stress in nursing, and approaches to stress reduction.     

Work and non-work correlates of illness and behaviour in male and female Swedish white collar workers

Four broad classes of dependent variables (psychological strain, physical illness symptoms, health-related behaviour and social participation) were associated with eleven categories of stressors and stress moderators from work and family life, using multiple logistic regression analysis for a random sample of 8700 full-time male and female members of T.C.O., a major Swedish white-collar labour federation (covering 25 per cent of the Swedish labour force). Our goal was to find broad patterns of associations by comparing relative magnitudes of effects for (a) stressors and stress moderators; (b) work and family activities, and (c) males and females. Fifty per cent of the associations between environmental factors and dependent variables were significant in the predicted direction at the 5 per cent level. However, only 5 per cent of the associations are as strong, for example, as average smoking/heart disease associations. Our primary conclusion is that job factors are the next strongest set of predictors of health and behaviour after age. Job factors are stronger than family factors for both men and women; proportionally increasing the explained variance by over 60 per cent versus roughly 20 per cent for family factors (over the 25 per cent of explanation due to demographic factors). The overall pattern of stressor/outcome associations is quite similar for men and women, although both job/outcome and family burden/outcome associations are stronger for women than for men. We failed to find a clear linkage between particular stressors and particular physical illnesses. Among the job factors, control and work load have the strongest associations; with the former predicting behaviour patterns and job satisfaction (along with social support), and the latter predicting mental strain symptoms. Family problems are associated with increased health risks (stronger for men) and family responsibilities and constraints affect health behaviour (stronger for women). Job satisfaction is the most successfully predicted outcome in the study, and is similarly affected for men and women.     

The main effect model versus buffering model of shop steward social support: A study of rank-and-file auto workers in the U.S.A

Social support has long been considered an important factor in influencing the experience of stress and strain at work (e.g. Cohen and Wills, 1985). Yet the effect of union support on stress and strain has been largely neglected. In the present study we explored the role of social support provided by shop stewards as both a predictor of various indicators of strain experienced by their constituents as well as a buffer of stress–strain relations. These hypothesized relations were evaluated using data provided by rank-and-file members (N = 112) of a large local union associated with the automotive industry located in the midwestern region of the U.S.A. The results were not generally supportive of the main-effect model of steward support, but were consistent with the buffering model.     

Objective job conditions,social support and perceived stress among blue collar workers

The hypothesis that perceived supportive relations mediate the association between extra-individual (objective) job conditions and perceptions of occupational stress is tested in a population of blue collar workers. Responses to a mailed questionnaire (N = 1830) include measures of social support from four sources (supervisor, coworkers, spouse, friends/relatives) and measures of perceived stress (five job pressures and four need deprivations). In addition, company records and expert ratings by company, union and study personnel provide measures of objective job conditions which are commensurate with the subjective reports. Associations between objective job conditions and perceived stress are significant but modest in size. Controls for age, education, exposure to noxious agents and physical effort on the job do not alter associations between objective conditions and perceived stress. For five of the nine indicators of perceived stress, social support and objective conditions interact in determining perceptions. This is interpreted as a buffering effect in which social support provides a context that significantly alters perceptions of job conditions. The effect of supervisor support is especially important in regard to buffering. It is suggested that research on the quality of work should be especially aware of the conditional nature of the relationship between objective job conditions and perceptions.     

Social support and managerial affective responses to job stress

This research examines the moderating or buffering effects of two social support variables—support from the work group and from the supervisor—on the relationships of role conflict and ambiguity to intrinsic job satisfaction, job involvement and job anxiety. Data were collected from a sample of 89 middle-lower managerial personnel in a large, heavy equipment manufacturing firm in the Midwest. The moderated regression technique was used in data analysis. Significant interactions were obtained between the role variables and both social support variables. The results were in the predicted direction for positive work outcomes (i.e. job satisfaction and involvement) and contrary to prediction for negative work outcome (i.e. job anxiety). Implications of the findings for future research, the management of stress and leadership behaviour are discussed.     

The justice perspective of job stress

The study presents a new variable, role justice, pertaining to the perceived fairness of role senders reaction when the focal individual is under conflict, ambiguity, overload, or restricted latitude. The effect of this variable on symptoms of strain was explored, with the expectation of finding either additive or interactive effects vis-à-vis the above four role stressors. Using hierarchical multiple regression, the data supported the additive model which suggested that role injustice constitutes an additional source of stress. The study was conducted with a sample of hospital nurses, known to have significant levels of job stress. The results suggest that the role stress model ought to be expanded to include social appraisal constructs because of the social origin of the stressor variables it deals with.     

Employed mothers: Interrole conflict,spouse support and marital functioning

Increased participation by mothers in the labour force may exert a negative effect on working mothers themselves (e.g. interrole conflict) and influence the marital relationship negatively. Recent research suggests that not all individuals experiencing psychological distress suffer psychological strain (e.g. marital discord). Rather, variables such as social support moderate negative effects of psychological stressors. To test this, sixty-four employed mothers (M age = 36 years) completed interrole conflict and spouse support scales. Marital satisfaction, verbal and nonverbal communication were the criteria operationalized to assess marital functioning. Using moderated multiple regression analyses, interrole conflict and spouse support predicted marital satisfaction and verbal communication significantly. In addition, spouse support may moderate negative effects of interrole conflict on marital satisfaction and verbal communication. With regard to nonverbal communication, spouse support was both a significant main effect and possibly a moderator of interrole conflict. The role of spouse support, conceptual and treatment implications, and future research priorities are identified.     

Advanced manufacturing technology and work design: Towards a theoretical framework

This paper introduces a theoretical framework to guide research into the psychological effects of advanced manufacturing technology (AMT) on shopfloor operators. The framework has two main aspects. First, based on the emerging literature on the job content implications of AMT, it identifies four key constructs, namely: control, cognitive demand, production responsibility and social interaction. Second, by drawing on the more established job design, stress and related literatures, it predicts how these independent variables differentially affect system performance, job-related strain and job satisfaction. The wider implications and limitations of the theoretical framework are discussed.     

The role of hindrance stressors in the job demand–control–support model of occupational stress: A proposed theory revision

Previous research on the job demand–control–support (JDCS) model of occupational stress has generally been inconsistent at best regarding a key issue: the interaction of demands, control, and support in predicting employee health and well‐being. However, the model continues to be tested in a variety of studies and academic journals owing to its intuitive appeal. By incorporating conservation of resources theory with knowledge from the challenge–hindrance stressor framework, we proposed that hindrance stressors, not the challenge stressors commonly assessed when testing JDCS theory, will provide validation for the model. A two‐wave panel study of 228 employees in a variety of occupations provided support for three‐way interactions between hindrance demands, control, and support predicting job‐related anxiety and physical symptoms. Three‐way interactions using a challenge demand (forms of workload) were not significant, consistent with our propositions. In summary, this study supports the buffering effect of control and support on the relationship between job demands and strain only when job demands reflect hindrance stressors, thereby proposing to alter the JDCS model by specifying that it applies primarily to hindrance stressors in a job hindrance–control–support model. Copyright © 2015 John Wiley & Sons, Ltd.     

Environmental disaster education at the university level: an integrative approach

Because of the highly complex nature of chemical and nuclear accidents, efforts aimed at prevention, preparedness and response require the melding of many types of knowledge and the close collaboration of a wide range of professions. Nevertheless, the need for such integration and cooperation is not always strongly emphasized in university-level curricula. As a result, developing professionals have few opportunities to learn and practise unified models of environmental accident management. In an effort to foster a more integrative approach, the University of Alabama at Birmingham, USA, has launched the “Environmental Disasters” project. The project crosses disciplinary boundaries with respect to both curriculum and enrollment. In terms of curriculum, the project examines chemical and nuclear accidents from a multi-dimensional perspective, considering not only regulatory, scientific and policy issues, but also the public health, social, and psychological implications. In terms of enrollment, the project brings together students from the full range of fields that are involved with environmental accidents, including engineering, public health, public administration, social work, psychology, nursing, communications, medicine, and environmental studies. Emphasizing the need for a collaborative approach, students work in multi-disciplinary teams as they explore theory, case studies and current research. In addition, the student teams develop detailed plans for addressing the effects of a chemical or nuclear disaster. With environmental accidents representing an on-going threat to health and safety, the approach discussed in this article may provide a useful model for environmental disaster education at the university level.     

地铁乘客火灾应激反应过程模型构建与分析

为提高地铁乘客的火灾应对能力,基于应激反应模型,构建地铁火灾应激反应过程理论模型;收集357份有效问卷数据,采用因子分析和结构方程模型(SEM),探讨个体特性、特定情境、认知评价、社会支持、应对方式和应对结果6个变量及变量各维度之间的相互影响关系.研究结果表明:个体特性可以正向调节心理反应结果,特定情境变量可以反向调节...     

Attachment behavior and health: relationships at work and home

This article examines the relationships between interpersonal attachment orientations, health, and social support. Four hypotheses specified relationships between three interpersonal attachment orientations (interdependent, counterdependent, and overdependent), physical and psychological symptoms, and social support. Data were collected from 297 students, the majority of whom were also full-time employees. An interdependent orientation was negatively related to social dysfunction. Counterdependent and overdependent orientations were negatively related to health. A counterdependent orientation was negatively related to social support, while an overdependent orientation was positively related to social support from co-workers and family. Copyright © 1999 John Wiley & Sons, Ltd.     

Organizational exit pressures and role stress: Impact on mental health

Hypotheses regarding role stress, chronic burden and two forms of vulnerability to mental health symptoms are tested in a longitudinal sample of 590 caregivers working in group homes for the mentally ill. In addition, an organizational exit pressure hypothesis is offered. Measures of exit pressure are identified and incorporated into predictive models of stress and mental health. Exit pressures affect somatization directly and interact with role ambiguity to affect subsequent levels of anxiety and somatization. The results suggest that selection pressures in and out of social settings should be conceptualized as part of models of stress and mental health.     

A graduate level course: Teaching stress management skills to occupational health physicians and practitioners

The WHO Study Group on Training and Evaluation in Occupational Medicine has recently emphasized the importance of incorporating theoretical and practical aspects of stress prevention and management in the professional training of occupational health practitioners. Such a course was developed for the Tel-Aviv University Medical School graduate program in occupational health. The course objectives are consistent with the current call for improved training in psychosocial issues in medical care. Twenty-three occupational health practitioners (physicians, nurses, hygienists and social workers) participated in a bi-semester course. The first part included a stress management and prevention program based on the RET (Rational-Emotive Training) model. The second involved developing and implementing a field project on primary and secondary prevention of stress and its outcomes. Pre-, mid-and post-course questionnaires showed significantly improved psychosocial ability and reduced irrational/dysfunctional thinking, considered a causal factor in stress and burnout. Acquiring such anti-stress resources may benefit practitioners and clients/patients, both potential victims of occupational stress alike. We recommend the inclusion of such extended courses to the professional training of occupational health practitioners.     

Supervisor behaviors,role stressors and uncertainty as predictors of personal outcomes for subordinates

Among employees of comparable organizations in the United States and New Zealand, role stressors (ambiguity and conflict), along with effort-to-performance uncertainty, performance-to-outcome uncertainty and doubt about acceptance by one's supervisor, generally predicted job satisfaction, psychological strain and turnover intentions. Path analyses of three alternative theoretical models highlighted the importance of job satisfaction as a mediator of the effects of role stressors and uncertainty on strain and turnover intentions. Role stressors contributed separately and via uncertainty to all three outcome measures, but subordinate perceptions of supervisor behaviors added little independent predictive power, once the role stressors and uncertainty were accounted for. These findings support the hypothesis that supervisors can influence the degree of role stress and uncertainty which their subordinates experience, which in turn may affect levels of satisfaction, strain and turnover intentions.     

Special Report from the CDC: Strengthening social connections to prevent suicide and adverse childhood experiences (ACEs): Actions and opportunities during the COVID-19 pandemic

Introduction: During this time ofintensified hardship and disruption due to the SARS-CoV-2 (COVID-19) pandemic, communities, practitioners, and state and local governments have had to rapidly implement and adapt strategies that support mental health and wellbeing during a global pandemic. Prior to the COVID-19 pandemic, suicide was the 10th leading cause of death in the United States, and at least half of the top 10 leading causes of death have been associated with adverse childhood experiences (ACEs). A number of established risk factors for suicide and ACEs may have been exacerbated by the pandemic, including loneliness and lack of connectedness. Method: This article briefly considers the effects of COVID-19 on social connection and outlines the importance of adapting and developing programming and resources that address suicide and ACEs prevention during a time of infrastructure disruption. Practical Applications: The COVID-19 pandemic has affected the ways that many individuals are able to safely interact and socially connect due to public health prevention strategies implemented to slow the spread of COVID-19. Local, city, and state government, community organizations, and public health and medical practitioners should consider the adaptation and development of existing and new programming, resources, and activities that support and strengthen social connection. In addition to implementing programs, policies may help address systemic and structural barriers to social connection, such as access to parks and open space, public transportation, or digital connectivity.     

高危岗位矿工工作倦怠影响因素的结构方程模型

为探索高危岗位矿工工作倦怠形成机制,寻求合理的干预对策,在文献研究和实地调研基础上,提出矿工工作倦怠假设模型。采用多阶段分层随机抽样法,对1 800名高危岗位矿工进行问卷调查,并借助结构方程模型(SEM)技术验证假设模型。研究表明:组织管理和角色压力均正向影响工作倦怠,工作特征仅正向影响生理疲乏;社会支持是工作压力源到工作倦怠的中介变量;消极应对是工作压力源到工作倦怠的部分中介变量,其中介效应较社会支持大很多;工作压力源通过影响社会支持再影响应对方式进而正向影响工作倦怠。通过有效干预组织管理和角色压力可减缓工作倦怠。