Office Ergonomics: Deficiencies in Computer Workstation Design

The objective of this research was to study and identify ergonomic deficiencies in computer workstation design in typical offices. Physical measurements and a questionnaire were used to study 40 workstations. Major ergonomic deficiencies were found in physical design and layout of the workstations, employee postures, work practices, and training. The consequences in terms of user health and other problems were significant. Forty-five percent of the employees used nonadjustable chairs, 48% of computers faced windows, 90% of the employees used computers more than 4 hrs/day, 45% of the employees adopted bent and unsupported back postures, and 20% used office tables for computers. Major problems reported were eyestrain (58%), shoulder pain (45%), back pain (43%), arm pain (35%), wrist pain (30%), and neck pain (30%). These results indicated serious ergonomic deficiencies in office computer workstation design, layout, and usage. Strategies to reduce or eliminate ergonomic deficiencies in computer workstation design were suggested.     

Office ergonomics: deficiencies in computer workstation design.

The objective of this research was to study and identify ergonomic deficiencies in computer workstation design in typical offices. Physical measurements and a questionnaire were used to study 40 workstations. Major ergonomic deficiencies were found in physical design and layout of the workstations, employee postures, work practices, and training. The consequences in terms of user health and other problems were significant. Forty-five percent of the employees used nonadjustable chairs, 48% of computers faced windows, 90% of the employees used computers more than 4 hrs/day, 45% of the employees adopted bent and unsupported back postures, and 20% used office tables for computers. Major problems reported were eyestrain (58%), shoulder pain (45%), back pain (43%), arm pain (35%), wrist pain (30%), and neck pain (30%). These results indicated serious ergonomic deficiencies in office computer workstation design, layout, and usage. Strategies to reduce or eliminate ergonomic deficiencies in computer workstation design were suggested.     

Physical Strain and Work Ergonomics in Farmers with Disabilities

In agriculture, occupational injuries are common, and several of them lead to permanent physical disability. The objective of this case study was to assess the strain and the ergonomic needs of four farmers (aged 34–49 years) with physical disabilities. A maximal bicycle ergometer test or an arm-crank test was done to assess their maximal heart rate (HR _max) and maximal oxygen consumption (V0_2max). The strain at work was analyzed by measuring heart rate (HR), muscle activity (EMG), and the rating of perceived exertion (RPE). The farmers were interviewed as to possible and impossible work tasks and the ergonomic redesign measures taken to improve the work environment. The work tasks performed were mainly light or moderate work for the cardiorespiratory system according to mean HR (88-102 beats/min), the percentage of HR range (17–31% HRR), and the relative V0₂ (22–46% V0_2max). The mean activity of the trapezius muscles was 0.4-9% of the maximal voluntary contraction (%MVC). All the participants had work tasks they were unable to perform. They had made ergonomie redesign changes mainly to the tractor. This case study showed that some agricultural work tasks were possible for farmers with physical disabilities and that the physical strain associated with these tasks was mainly light or moderate.     

Mental models of safety: do managers and employees see eye to eye?

PROBLEM: Disagreements between managers and employees about the causes of accidents and unsafe work behaviors can lead to serious workplace conflicts and distract organizations from the important work of establishing positive safety climate and reducing the incidence of accidents. METHOD AND RESULTS: In this study, the authors examine a model for predicting safe work behaviors and establish the model's consistency across managers and employees in a steel plant setting. Using the model previously described by Brown, Willis, and Prussia (2000), the authors found that when variables influencing safety are considered within a framework of safe work behaviors, managers and employees share a similar mental model. The study then contrasts employees' and managers' specific attributional perceptions. Findings from these more fine-grained analyses suggest the two groups differ in several respects about individual constructs. Most notable were contrasts in attributions based on their perceptions of safety climate. When perceived climate is poor, managers believe employees are responsible and employees believe managers are responsible for workplace safety. However, as perceived safety climate improves, managers and employees converge in their perceptions of who is responsible for safety. IMPACT ON INDUSTRY: It can be concluded from this study that in a highly interdependent work environment, such as a steel mill, where high system reliability is essential and members possess substantial experience working together, managers and employees will share general mental models about the factors that contribute to unsafe behaviors, and, ultimately, to workplace accidents. It is possible that organizations not as tightly coupled as steel mills can use such organizations as benchmarks, seeking ways to create a shared understanding of factors that contribute to a safe work environment. Part of this improvement effort should focus on advancing organizational safety climate. As climate improves, managers and employees are likely to agree more about the causes of safe/unsafe behaviors and workplace accidents, ultimately increasing their ability to work in unison to prevent accidents and to respond appropriately when they do occur. Finally, the survey items included in this study may be useful to organizations wishing to conduct self-assessments.     

汽车组装流水线作业工人工效学调查研究

对汽车组装流水线作业工人的作业体位、人机测量、劳动状况和生产环境的调查结果表明，过分低头、向前弯腰、手抬高过肩、手抬高过头、长时间站立、工作时间率较高、工作场所照度不足以及噪声值超标可能是存在的主要工效学问题，是导致慢性肌肉骨骼损伤的重要因素，应根据有关标准和法规，采取相应的劳动保护和工效学改进措施     

Is fixed-term employment a new risk for adverse physical working conditions?

Relationships between employment type and the physical work environment were studied among blue-collar workers (n = 1,127). Based on survey data, we set out to compare the evaluations of environmental load and physical strain at work given by fixed-term (17% of all) and permanent workers. The type of employment was not related to environmental load. However, working on a fixed-term basis increased the risk of physical strain at work. Analyses revealed that this connection was evident only among fixed-term construction workers. The results did not support the much-cited view that the disintegration of standard employment has given rise to a new series of work environment problems. Such problems are concentrated in an area with a long tradition of work environment problems, that is, in the construction industry.     

Evaluation of Different Scales for Measurement of Perceived Physical Strain During Performance of Manual Tasks

The main objective of this study was to evaluate different scales of perceived strain during the performance of various physical tasks. A total of 52 male and female participants took part in 4 experiments to achieve the study objective. The results suggest that a bipolar comfort-discomfort scale is a more appropriate instrument than a discomfort scale for assessing cumulative physical stresses at work, especially at the beginning of the shift. For assessing discomfort at the end of the work shift, a unipolar scale may also be used. On the basis of the obtained results, red, green, and yellow zones are suggested to establish priorities for work redesign efforts in ergonomic control programs.     

The interactive effects of procedural justice and exchange ideology on supervisor-rated commitment

Matched data collected from 143 employees and their immediate supervisors of a private sector organization indicated that employee perceptions of procedural justice were only related to supervisor-rated affective commitment among employees with a strong exchange ideology. That is, individuals motivated by a fair exchange exhibited fewer affective commitment behaviors when they viewed the environment as unfair than when they perceived it to be fair. Individuals comparatively indifferent to a fair exchange did not alter their affective commitment behaviors regardless of the level of perceived environmental fairness. These results illustrate the importance of considering individual differences in exchange ideology when attempting to alter the work environment for the purpose of increasing commitment. Implications for research and management practice are presented. Copyright © 2001 John Wiley & Sons, Ltd.     

Ergonomics Oriented to Processes Becomes a Tool for Continuous Improvement

Abstract

A holistic view is essential for quality initiatives such as Total Quality Management (TQM), Standard No. ISO 9001:1994 (International Organization for Standardization [ISO], 1994), Concurrent Engineering, Business Reengineering, and Business Process Improvement. The challenge is knowing how to transition from this theoretical concept to implementation. The relationship between quality interest and anergonomics program will be the focus of this discussion. An ergonomics oriented improvement program includes (a) ergonomics or fitting the job to the person; (b) integration of operations management, safety engineering, medical management, and employees as co-owners of the process; (c) the emphasis of ergonomic precepts in the engineering of new processes and improvement of current processes; and (d) the emphasis of employees taking responsibility for their own well being and the improvement of their work environment. The parallel between the continuous improvement process delineated by the quality-system requirements in Standard No. ISO 9001:1994 (ISO, 1994) and the improvement contributions of ergonomics are very revealing (Getty, Abbott, & Getty, 1995). It is the contention of this approach that if the precepts of ergonomics were applied to the work environment, it would support the objective of world class quality and productivity, resulting in improved global competitiveness of businesses.     

Ergonomics in Practice: Physical Workload and Heat Stress in Thailand

This study consists of assessments of the thermal environment and physio-logical strain in tasks associated with airport, construction, and metal jobs. The number of male and female participants was 108. Environmental heat stress was evaluated with the WBGT index. Physiological strain was evaluated by the relative cardiovascular load (%CVL) based on the measurements of heart rate. Also the increase of body temperature, weight loss, and perceived discomfort were determinated. At work sites the assessments lasted for 2 to 4 hrs for each participant. The mean physiological strain exceeded the level of 30%CVL. Severe peaks (over 60%CVL) were observed in specific tasks being in agreement with perceived discomfort ratings. The increase of body temperature and weight loss in most cases remained within acceptable limits. For the most strenuous tasks, various ergonomic improvements were developed in consultation with workers and managers.     

The effect of an ergonomic intervention on musculoskeletal, psychosocial, and visual strain of VDT data entry work: the United States part of the international study.

The United States MEPS (musculoskeletal--eyestrain--psychosocial--stress) study consisted of 1 group of 28 female data entry operators. The intervention was in 3 parts: workstation redesign (including advanced ergonomic chairs, motorized adjustable workstations, advanced adjustable keyboards, adjustable copyholders, adjustable footrests, monitor support surfaces) and ergonomic training/coaching and corrective lenses. After the intervention, statistically significant reductions in physical signs (trigger points, neck and shoulder mobility), subjective reports of intensity and frequency of musculoskeletal pain, and subjective reports of visual problems were observed. Static load during the work sample, as assessed by experts, improved after the intervention as did measured postural angles of head and trunk and subjective assessment of users of ergonomic characteristics of the workplaces. For all of these measures, improvements observed 1 month after intervention were also observed in the 1-year follow-up. Trapezius load, as assessed by electromyography (EMG), decreased after intervention, but then increased in the follow-up. The increase was interpreted as a calibration problem.     

Major Health Risk Factors in Iranian Hand-Woven Carpet Industry

This paper reviews the role and importance of small-scale industries together with the issue of occupational health problems and their causes in Iranian hand-woven carpet industry as a typical informal small-scale industry in an industrially developing country. The objective ofthis paper is to review health risk factors and related occupational health and ergonomic problems in the carpet industry. Since the overwhelming majority of weavers’ health problems originate from ergonomic risk factors, it is concluded that any improvement program in this industry should focus on ergonomic aspects. To assess ergonomic conditions in weaving workshops, a checklist has been developed and an ergonomics index indicating the ergonomic conditions of the workshop has been proposed. To test and verify the checklist, 50 weaving workshops were visited and their ergonomic conditions were assessed. Based on the results some modifications were made and the checklist was shown to be an effective tool.     

Associations between risk perception and safety

The relationship between perception of risk and involvement in accidents is receiving increasing attention in the offshore oil industry. A self-completion questionnaire survey was carried out among employees on twelve offshore oil installations in 1994.¹ The number of respondents were 1138. Employee evaluations of the status of safety and contingency measures were affected by physical working conditions, attitudes towards safety and accident prevention work as well as management commitment and involvement in safety promotion. These factors were also related to job stress, perceived risk and risk behaviour. There was a significant positive correlation between perceived risk and risk behaviour, but risk perception was not found to predict risk behaviour. Risk behaviour affected accidents as well as near-misses. The possibility that safety cannot be improved by changing individual risk perception is discussed.     

机械行业工效学调查研究

对机械行业工人的慢性肌肉骨骼损伤进行了工效学分析。结果表明，目前我国机械行业工人主要存在的工效学问题是：坐椅高度和坐位工作台高度较高，正常作业范围过大，同一动作持续工作时间过长、劳动时间率偏高、工中休息时间偏少。建议根据有关法规和标准，采取工效学改进措施     

Working in small enterprises – Is there a special risk?

Ownership structure is an important factor. For independent enterprises, the ergonomic, physical and chemical work environment is more hazardous in small enterprises than in large ones. For enterprises that are part of a larger organization, the work environment tends to be more hazardous in large enterprises when controlling for the same factors. For the psychosocial factors, the trend is different – better in small than in large enterprises independent of ownership. In all enterprises, both public and private, the quality of health and safety management systems and workplace assessment is remarkably higher in large than in small enterprises.These differences in work environment for small and large enterprises have been studied in the ‘Danish Work Environment Cohort Study’ and ‘Surveillance of health and safety activities in enterprises’. These datasets are linked together to a reliable database with data on work environment and enterprises including size, ownership structure, and health and safety management.     

视屏作业人员作业工效学调查研究

以人类工效学原则为尺度，根据作业人员一般状况作业体位、人——机测量、劳动休息制度、劳动强度、工作环境……等几方面对视屏作业人员肌肉骨骼损伤的形成和特点，进行分析，结果表明过分低头、向前弯腰、向两侧弯腰、手抬高过肩和长期坐位等不良体位和作业姿势，是视屏作业人员出现肌肉骨骼损伤的重要因素     

Assessment of Physical Load at Work Sites: A Finnish–German Concept

The aim of this article is to introduce a set of work physiology methods for the assessment of physical load at the work site and to consider (a) their relevance for different types of muscular work, and (b) their feasibility for occupational health and safety practitioners. The results of an ergonomic intervention study for the reduction of workload associated with various manual materials handling tasks were used for the evaluation of the feasibility and sensitivity of the measurements of heart rate, the Edholm and OWAS methods, and the ratings of overall and local perceived exertion. The methods proved feasible, although time consuming, and their sensitivity for the quantification of small changes in physical workload was limited. Despite these shortcomings, these methods can be used by occupational health and safety practitioners when their strategy and data collection techniques are developed further. In conclusion, there are relevant and feasible methods fora reliable work-site assessment of cardiorespiratory and postural load related to the activation of large muscle masses. On the other hand, field methods for the quantification of local static workload and repetitive type of workload with small muscle masses are scarce.     

Ergonomics and Work Organization: The Relationship Between Tayloristic Design and Workers’ Health in Banks and Credit Cards Companies

Abstract

The discussion developed in this paper is based on the results of an ergonomic work analysis carried out with attendants at call centers. Some critical issues and difficulties, like working pace, inadequate tools and workstations, and software inadequacies were detected in working situations. Operator-customer interactions are presented, attempting to put in evidence working constraints, working conditions, and their connection with health problems.

The main conclusion is that serving clients, especially when the job is to provide information, is not a simple task, as information is not always available in the computerized system and is completely fragmented. The scope of workers’ actions is very restricted and complicated and recurrent requests are redirected to others. Workers (individually or as groups) have limited possibilities to make adjustments to be able to give more adequate and personalized treatment to clients and, at the same time, to work in a less stressful environment. In periods of increased workload and work intensification, the situation is very much favorable to the incidence of health disorders, such as work related musculoskeletal disorders (WMSD) and others. Some suggestions to improve the work situation are discussed.     

Relationship of safety climate perceptions and job satisfaction among employees in the construction industry: the moderating role of age

This study examines the degree to which construction sector employees perceive that safety is important in their organizations/sites and how job satisfaction affects these perceptions when age is introduced as a moderator variable. Two-way analysis of variance demonstrated that job satisfaction has a strong effect on perceived management commitment to work safety and that this relationship was moderated by respondents’ age. Job satisfaction was associated with perceived accident rate and safety inspection frequency, but the proposed role of age in this linkage was not confirmed. Consequently, the findings indicated that by increasing the level of job satisfaction, perceptions of these safety climate aspects proved to be more positive. The conclusion is that these relationships could further lead to a lower percentage of accidents and injuries in the workplace and better health among employees. A significant relationship between job satisfaction, age and perceived co-workers’ commitment to work safety was not found.