Development of performance indicators for small Quebec drinking water utilities

This study presents a comparative performance analysis of small drinking water utilities in Quebec (Canada). The investigation bears on 10 utilities that use surface water or groundwater under the direct influence of runoff and apply chlorination as the only treatment before distribution. The utilities under study were divided into two groups: four utilities that had never or rarely provided water violating provincial drinking water microbiological standards (relating to fecal and/or total coliform bacteria), called nonproblematic utilities, and six utilities that quite often violated the standards, designated as problematic utilities. The objective of the study is to develop utility performance indicators capable of explaining current and historical distributed water quality. Indicators are based on operational, infrastructure, and maintenance characteristics of utilities that are integrated using a multivariable weight-based index. Results show that utility performance indicators are systematically better for the nonproblematic group of utilities as compared to the problematic group. Disinfection-related, infrastructure, and maintenance variables are those that most contributed to indicator values. Sensitivity analyses served to assess the impact on indicator results of excluding variables and changing their weights.     

THE POLITICAL INFLUENCE OF RESIDENTIAL CONSUMERS ON WATER RATES1

ABSTRACT: The regulatory process such as that for water rates can be viewed as a bargaining process between regulators, utility management, and consumers. This bargaining process involves both political and economic influences. In an attempt to empirically verify that utility rates are a product of both economic and political factors, a sample of publicly-owned water utilities was subjected to regression analysis. As expected, cost and cost-related factors were positive and significant determinants of residential water rates. Using an admittedly imperfect measure of residential user political influence, there was evidence that increased political activity results in lower water rates. Furthermore, the political influence and water rate linkage is more evident in small water utilities than in larger suppliers.     

Public Versus Private: Does It Matter for Water Conservation? Insights from California

This article asks three connected questions: First, does the public view private and public utilities differently, and if so, does this affect attitudes to conservation? Second, do public and private utilities differ in their approaches to conservation? Finally, do differences in the approaches of the utilities, if any, relate to differences in public attitudes? We survey public attitudes in California toward (hypothetical but plausible) voluntary and mandated water conservation, as well as to price increases, during a recent period of shortage. We do this by interviewing households in three pairs of adjacent public and private utilities. We also survey managers of public and private urban water utilities to see if they differ in their approaches to conservation and to their customers. On the user side we do not find pronounced differences, though a minority of customers in all private companies would be more willing to conserve or pay higher prices under a public operator. No respondent in public utility said the reverse. Negative attitudes toward private operators were most pronounced in the pair marked by a controversial recent privatization and a price hike. Nonetheless, we find that California’s history of recurrent droughts and the visible role of the state in water supply and drought management undermine the distinction between public and private. Private utilities themselves work to underplay the distinction by stressing the collective ownership of the water source and the collective value of conservation. Overall, California’s public utilities appear more proactive and target-oriented in asking their customers to conserve than their private counterparts and the state continues to be important in legitimating and guiding conservation behavior, whether the utility is in public hands or private.     

Aquatic biodiversity and the electric utility industry

Results from a 1995 survey of utility company biologists indicate that aquatic biodiversity is an emerging and poorly understood issue. As a result, there is some confusion about what aquatic biodiversity actually is, and how we can best conserve it. Only one fourth (24%) of the respondents said their company has a stated environmental policy that addresses biodiversity. Many respondents indicate that over the years they have not specifically managed for biodiversity, but have been doing that through their efforts to assure balanced indigenous populations. While regulations are still the major driver for biological work, an increasing number of companies are involved in voluntary partnerships in managing water resources. Of these voluntary partnerships, 70% have biodiversity as a goal. Biodiversity is becoming an increasingly common subject of study, and a vast majority (75%) of the respondents suggested it should be a goal for utility resource management. Conservation of aquatic biodiversity is a complex task, and to date most aquatic efforts have been directed toward fish and macroinvertebrates. Ecological research and technological development performed by the utility industry have resulted in a number of successful biopreservation and biorestoration success stories. A common theme to preserving or enhancing aquatic biodiversity is preserving aquatic habitat. Increasingly, ecosystem management is touted as the most likely approach to achieve success in preserving aquatic biodiversity. Several utilities are conducting progressive work in implementing ecosystem management. This paper presents the potential interactions between power plants and biodiversity, an overview of aquatic biodiversity preservation efforts within the electric utility industry, more detail on the results of the survey, and recent initiatives in ecosystem management.     

Gauging the Vulnerability of Local Water Systems to Extreme Events

Water utilities that rely on surface water may be vulnerable to future droughts and floods, a vulnerability that may be magnified by climate perturbations as well as shorter-term and, in some cases, ongoing changes in the political and regulatory environment in which utilities operate. Unfortunately, day-to-day responsibilities currently occupy most utility operators, leaving little time to plan for inherently uncertain effects. The record of actual responses to past droughts and floods can be illuminating, however, particularly when placed in the context of plausible hydrologic disruption and pressures such as population growth, floodplain development and new regulatory demands. This paper draws on interviews with water utility operators in the northwestern USA to highlight opportunities and constraints that water utilities may face vis-à-vis such disruptions. Key considerations affecting vulnerabilities include water rights, institutional barriers to efficient utility operations, hazard management policy and the fiscal status of utilities.     

Aquatic biodiversity and the electric utility industry

/ Results from a 1995 survey of utility company biologists indicate that aquatic biodiversity is an emerging and poorly understood issue. As a result, there is some confusion about what aquatic biodiversity actually is, and how we can best conserve it. Only one fourth (24%) of the respondents said their company has a stated environmental policy that addresses biodiversity. Many respondents indicate that over the years they have not specifically managed for biodiversity, but have been doing that through their efforts to assure balanced indigenous populations. While regulations are still the major driver for biological work, an increasing number of companies are involved in voluntary partnerships in managing water resources. Of these voluntary partnerships, 70% have biodiversity as a goal. Biodiversity is becoming an increasingly common subject of study, and a vast majority (75%) of the respondents suggested it should be a goal for utility resource management. Conservation of aquatic biodiversity is a complex task, and to date most aquatic efforts have been directed toward fish and macroinvertebrates. Ecological research and technological development performed by the utility industry have resulted in a number of successful biopreservation and biorestoration success stories. A common theme to preserving or enhancing aquatic biodiversity is preserving aquatic habitat. Increasingly, ecosystem management is touted as the most likely approach to achieve success in preserving aquatic biodiversity. Several utilities are conducting progressive work in implementing ecosystem management. This paper presents the potential interactions between power plants and biodiversity, an overview of aquatic biodiversity preservation efforts within the electric utility industry, more detail on the results of the survey, and recent initiatives in ecosystem management.KEY WORDS: Biodiversity; Ecosystem management; Watershed management; Utilities; Aquatic; Adaptive management     

The influence of the operational environment on the efficiency of water utilities

Adjusting for the operational environment in studies of performance measurement is very important, otherwise the analysis may lead to unrealistic scores, especially when its influence on costs is high, such as in the water utilities. In this paper, we study the influence of exogenous variables on the water utilities performance by applying conditional efficiency measures based on the order-m method and its probabilistic formulation. We use a sample of 66 water utilities operating between 2002 and 2008, representing about 70% of the Portuguese population. Our research suggests that inefficiency of Portuguese water utilities is substantial for some utilities: several exogenous variables might influence it considerably. For example, regulation has a positive influence on efficiency but when drinking water supply and wastewater services are provided by the same utility or when the wholesale and retail activities are provided together, the performance is lower. The effect of ownership is inconclusive and the variables residential customers, water source, peak factor, and density of customers have a mixed influence on performance which varies according to their scores.     

An Experiment in Making Water Affordable: Philadelphia’s Tiered Assistance Program (TAP)

The ability to pay for water and wastewater services is a growing issue in the developed world. To this point in time, utilities have helped customers grappling with affordability issues using different types of customer assistance programs (CAPs). Income‐based billing approaches differ from CAPs in that bills are structured so as to be affordable for customers at the outset. Recently, the City of Philadelphia implemented an innovative program to work towards resolving the affordability problem in their city using income‐based billing. This tiered assistance program or TAP structures bills for water, wastewater, and stormwater services to program enrollees’ income. Given the innovative nature of the program, this paper describes the rollout of TAP and assesses the impact of the program on customers and utility revenues. The paper closes with a critical assessment of TAP and considerations for utilities evaluating the implementation of similar programs.     

INDEX OF LAKE BASIN LAND USE FOR LAND USE PLANNING PURPOSES1

ABSTRACT: In order to plan for land use in a lake basin to maintain or improve lake water quality, municipal planners need a method of evaluating lakeshore and watershed land use that is technically sound, objective, reasonably quick, and cheap enough to be incorporated into their time and dollar budgets. Such a system is presented. It consists of measuring and rating four lakeshore land use characteristics (type of sewage disposal system, lot size, road proximity, and intensity of public use areas), and three upland watershed land use characteristics (intensity of development, forest cover, and agriculture and open space). These seven characteristics are measured, rated, and then combined to provide a two-digit index number. This number, when compared with the indexes of other lakes in the region and interpreted with assistance from officials of the State Health and Water Resources Department, indicates on a relative basis the degree to which various land uses are contributing to accelerated, cultural eutrophication. Interpretation of the index suggests land use controls necessary to improve lake water. It supplements, and should be used with, an index of lake vulnerability to accelerated eutrophication and a comparative measure of present water quality.     

MODELING WATER UTILITY FINANCIAL PERFORMANCE1

ABSTRACT: The purpose of this paper is to present a theory and model for assessing the financial health of public water systems. Using financial information from 25 water utilities in Georgia, the paper seeks to identify the causal relationships between the financial performance of a water utility and its fiscal position. The need for a theoretical understanding of water utility financial health is the result of the increasingly stringent performance requirements under the Safe Drinking Water Act (SDWA). The issue has become particularly important for small water systems that will be exposed to significant financial demands. A set of financial ratios were developed and tested in a model that was based on liquid asset theory. The model contained five variables designed to account for the size of liquid assets, current debt, cash-flow, and the level of expenses. The variables fit the need of water utilities: to provide an adequate level of operation and maintenance to meet current and future system needs as well as SDWA standards.     

Nonstationary Water Planning: An Overview of Several Promising Planning Methods1

Waage, Marc D. and Laurna Kaatz, 2011. Nonstationary Water Planning: An Overview of Several Promising Planning Methods. Journal of the American Water Resources Association (JAWRA) 47(3):535‐540. DOI: 10.1111/j.1752‐1688.2011.00547.x Abstract: Climate change is challenging the way water utilities plan for the future. Observed warming and climate model projections now call into question the stability of future water quantity and quality. As water utilities cope with preparing for the large range of possible changes in climate and the resulting impacts on their water systems, many are searching for planning techniques to help them consider multiple possible conditions to better prepare for a different, more uncertain, future. Many utilities need these techniques because they cannot afford to delay significant decisions while waiting for scientific improvements to narrow the range of potential climate change impacts. Several promising methods are being tested in water utility planning and presented here for other water utilities to consider. The methods include traditional scenario planning, classic decision making, robust decision making, real options, and portfolio planning. Unfortunately, for utilities vulnerable to climate change impacts, there is no one‐size‐fits‐all planning solution. Every planning process must be tailored to the needs and capabilities of the individual utility.     

Utility terrestrial biodiversity issues

Results from a survey of power utility biologists indicate that terrestrial biodiversity is considered a major issue by only a few utilities; however, a majority believe it may be a future issue. Over half of the respondents indicated that their company is involved in some management for biodiversity, and nearly all feel that it should be a goal for resource management. Only a few utilities are funding biodiversity research, but a majority felt more research was needed. Generally, larger utilities with extensive land holdings had greater opportunities and resources for biodiversity management. Biodiversity will most likely be a concern with transmission rights-of-way construction and maintenance, endangered species issues and general land resource management, including mining reclamation and hydro relicensing commitments. Over half of the companies surveyed have established voluntary partnerships with management groups, and biodiversity is a goal in nearly all the joint projects. Endangered species management and protection, prevention of forest fragmentation, wetland protection, and habitat creation and protection are the most common partnerships involving utility companies. Common management practices and unique approaches are presented, along with details of the survey.     

PREDICTIVE ASSESSMENT OF SEVERITY OF AGRICULTURAL DROUGHTS BASED ON AGRO-CLIMATIC FACTORS1

ABSTRACT: Past historical evidence indicates that droughts have had great impacts on human life. Drought (or scarcity of water) is assessed based on two key factors, namely, the estimated water demand, and the expected water supply. The formulation of these key factors for a region largely depends on the agro-climatic and economic conditions. Consideration of one such key factor is the relationship between the crop yield and water deficit in the assessment and prediction of agricultural droughts. The varying nature of this relationship from crop to crop adds to the complexity of agricultural drought analysis. To overcome this difficulty in analyzing agricultural droughts of a region, it is adequate to consider and place emphasis on a single crop (i.e., an index crop) grown homogeneously over the major area of the region. From one year to another year, the pattern of water requirement during the growing season of an index crop is rather stationary, and the water supply in arid and semi-arid area is mainly from seasonal random precipitation. In a region, grain yield of the index crop and, in turn, assessment of the severity of drought can reasonably be predicted as a function of the time of crop sowing and the distribution of rainfall, provided that temporal and spatial effects of other contributing factors (crop variety, soil fertility status, crop disease, pest control, cultivation practices etc.) on grain yield are considered to be uniformly distributed (i.e., stable). A predictive method of assessing agricultural droughts in an arid area of western India is presented. The major crop (Pearl Millet) of this region is grown from. July through September. The formulation of the proposed predictive method inherently implies that the grain yield of the main crop is a reliable indicator of agricultural drought. In the development of this predictive relationship (i.e., a regression type model) a number of potential yet simple variables affecting the grain yield in the region were investigated. The soil moisture index, although generally considered significant compared to the simple variables, has been found to account for insignificant variation in the grain yield. Results of our investigations suggest that it would be advisable to exclude the soil moisture index variable from the model. The proposed regression model can be used in the prediction of grain yield of the main crop several months ahead of crop harvesting operations and, in turn, the assessment of agricultural drought severity as mild, moderate, or severe. Such an assessment is expected to be helpful to planners for arranging appropriate measures to effectively combat agricultural drought situations.     

Integrated urban water resources management

The paper focuses on the organizational and institutional issues of water resources management strategies. It considers both as cross-sectoral issues, and in terms of the communication and coordination of activities among all levels of sector agencies. It concentrates heavily on the economic aspects of planning for urban and other water use. Over the past few decades tremendous progress has been made in providing basic water supply and sanitation to the people of the world. Nevertheless, much remains to be accomplished. The only way of resolving this problem appears to be to make the current utilities more effective economically. The single most important policy improvement would be to ensure that each utility covers its operating costs as well as its capital costs by the economic pricing of water use.     

MAXIMIZING THE VALUE OF INFORMATION FOR GROUND WATER PROTECTION: THREE TEST CASES1

ABSTRACT: Public awareness of the importance of protecting the nation's water supplies is growing. Recent studies have shown a substantial increase in the perceived value of protecting water supplies for future use. In the Northeast, much of the water supply comes from ground water. This paper examines three test cases, each with different approaches for using geographic information systems (GIS) for ground water protection planning. In Wellfleet, Massachusetts, build-out scenarios were used to support regulatory and land acquisition decisions for siting a public water supply well. In Hadley, Massachusetts, the focus was on a decision support model for septic suitability assessment in support of regulatory efforts and infrastructure expansion. For Cortland County, New York, an interactive graphic user interface was created to facilitate the manipulation and recombination of a large volume of data by county officials to target ground water pollution prevention efforts. As personal computers become more powerful and inexpensive, and GIS data become more readily available, community and county governments are turning to GIS as a tool for developing comprehensive resource protection plans. Once appropriate data are input, a GIS can effectively and efficiently be used to derive outcomes of various land use plans and regulations.     

An Objective Multiattribute Analysis Approach for Allocation of Scarce Irrigation Water Resources1

Zardari, Noor ul Hassan, Ian Cordery, and Ashish Sharma, 2010. An Objective Multiattribute Analysis Approach for Allocation of Scarce Irrigation Water Resources. Journal of the American Water Resources Association (JAWRA) 46(2):412-428. DOI: 10.1111/j.1752-1688.2009.00410.x Abstract: In this study, end user (farmer) and decision maker (water allocator) opinions were surveyed and a conjoint analysis (CA) based method was applied to the quantitative and qualitative data to assess the utility associated with each attribute that plays a role in forming the final thinking of the water users. The application of CA for estimating the utility for each attribute level is a novel approach, which helps provide a formal, objective basis for assigning relative scales for each attribute interval within a multiattribute decision-making model. The utilities (part-worths) obtained from the CA have a cardinal scale and were found to be comparable within and across the attributes. A farmers’ survey on five water allocation attributes was completed from 62 farmers and their opinions on the relative importance of attributes were elicited for a subarea of the Indus River Basin. The CA method was then applied to the survey data and the utilities for each attribute level were determined. This allowed, for instance, decisions to be made, which take account of the perceived value of the water and of the availability of local labor to work on the farm. Finally, these interval scales were used within the specification of the ELECTRE multiattribute decision-making method to provide a complete and objective ranking of nine irrigation districts so that the best decisions on water allocation could be made.     

SUSCEPTIBILITY OF INDIANA WATERSHEDS TO HERBICIDE CONTAMINATION1

ABSTRACT: An index of watershed susceptibility to surface water contamination by herbicides could be used to improve source water assessments for public drinking water supplies, prioritize watershed restoration projects, and direct funding and educational efforts to areas where the greatest environmental benefit can be realized. The goal of this study is to use streamflow and herbicide concentration data to develop and evaluate a method for estimating comparative watershed susceptibility to herbicide loss. United States Geological Survey (USGS) concentration data for five relatively water soluble herbicides (alachlor, atrazine, cyanazine, metolachlor, and simazine) were analyzed for 16 Indiana watersheds. Correlation was assessed between observed herbicide losses and: (1) a herbicide runoff index using GIS‐based land use, soil type, SCS runoff curve number, tillage practice, herbicide use estimates, and combinations of these factors; and (2) predicted herbicide losses from a non‐point source pollution model (NAPRA‐Web, an Internet‐based interface for GLEAMS). The highest adjusted R²value was found between herbicide concentration and the runoff curve number alone, ranging from 0.25 to 0.56. Predictions from the simulation model showed a poorer correlation with observed herbicide loss. This indicates potential for using the runoff curve number as a simple herbicide contamination susceptibility index.     

Trout Population Responses to Restoration of Stream Flows

There are numerous demands for the limited water supplies in the Rocky Mountain (USA) region, and controversies surrounding instream flows abound. A specific problem involves water diversions (i.e., small dams that shunt water out of stream channels) during the summer irrigation season. We developed an approach to assess the effects of restoration of natural or less-than-natural summer flows on trout that accounts for variation in habitat over long segments of low-gradient, alluvial-valley streams. The approach has utility for managers because it can be conducted with hydologic data, aerial photographs, topographic maps, and a spreadsheet without extensive fieldwork. We applied the approach by assessing the effects of different summer flows on abundance of brown trout (Salmo trutta) in several streams annually dewatered in the Salt River Valley of western Wyoming. The assessment approach can be calibrated for other trout species and areas of the Rocky Mountain region.     

Decision making under uncertainty in case of soil remediation

Decisions on soil remediation are one of the most difficult management issues of municipal and state agencies. The assessment of contamination is uncertain, the costs of remediation are high, and the impacts on the environment are multiple. This paper presents a general, transparent, and consistent method for decision making among the remediation alternatives. Soil washing, phytoremediation, and no remediation are exemplarily considered. Multi-criteria utility functions including (a) the cost of remediation (b) the impact on human health and agricultural productivity, and (c) the economic gain after remediation are constructed using probability density functions representing contamination for all site coordinates. Herewith, the probability of different types of (i) correct decisions such as a hit or a true rejection and (ii) erroneous decisions such as a false alarm or miss are examined. The decision theoretic model is applied to a case study on heavy metal contaminated soil. This case study reveals the non-linear structure of multi-criteria-decision making. The case study shows that the geostatistical uncertainties of the log-normal distributed soil contamination must be taken into account: When uncertainties are not considered and the utilities are assessed according to the estimated value for a spatial unit, only few (N=26) spatial units result where the utility score of the alternative soil washing are higher than the utility score to the no remediation alternative. However, when taking into account geostatistical uncertainties of the log-normal soil distribution this number is about ten times greater (N=237). Furthermore, the use of 'maximizing expected utility' as decision rule is critical in that it may lead to a high probability of misses.     

COMPARING TWO MEASURES OF WATER BASED RECREATION PARTICIPATION1

ABSTRACT: Site specific studies of water based recreation participation are intended to describe use at a particular recreation area. Two common strategies employed in site specific studies are the on-site “entry” or “exit” survey and the off-site mailed questionnaire to known users of an area. Previous research has reported differences in psychological perceptions of a recreation engagement depending on whether a survey was administered during or after a trip. If such bias exists for behavioral reports, then managers and planners must be cautious in interpreting results of survey based use assessments for a particular site. Findings may be affected by the particular survey strategy employed. In this study, entry point and post-trip mailed questionnaire measures of water based recreation participation were compared for a sample of reservoir users. For most activities, a high degree of consistency in measures was found. Inconsistent reports were most likely to occur among participants in activities sharing significant common behaviors, such as power boating and water skiing. Inconsistency was also observed for those reporting very generalized behaviors, such as relaxing. In general, the use of either pre- or post-trip measures of water based recreation participation was supported.