Development of performance indicators for small Quebec drinking water utilities

This study presents a comparative performance analysis of small drinking water utilities in Quebec (Canada). The investigation bears on 10 utilities that use surface water or groundwater under the direct influence of runoff and apply chlorination as the only treatment before distribution. The utilities under study were divided into two groups: four utilities that had never or rarely provided water violating provincial drinking water microbiological standards (relating to fecal and/or total coliform bacteria), called nonproblematic utilities, and six utilities that quite often violated the standards, designated as problematic utilities. The objective of the study is to develop utility performance indicators capable of explaining current and historical distributed water quality. Indicators are based on operational, infrastructure, and maintenance characteristics of utilities that are integrated using a multivariable weight-based index. Results show that utility performance indicators are systematically better for the nonproblematic group of utilities as compared to the problematic group. Disinfection-related, infrastructure, and maintenance variables are those that most contributed to indicator values. Sensitivity analyses served to assess the impact on indicator results of excluding variables and changing their weights.     

The influence of the operational environment on the efficiency of water utilities

Adjusting for the operational environment in studies of performance measurement is very important, otherwise the analysis may lead to unrealistic scores, especially when its influence on costs is high, such as in the water utilities. In this paper, we study the influence of exogenous variables on the water utilities performance by applying conditional efficiency measures based on the order-m method and its probabilistic formulation. We use a sample of 66 water utilities operating between 2002 and 2008, representing about 70% of the Portuguese population. Our research suggests that inefficiency of Portuguese water utilities is substantial for some utilities: several exogenous variables might influence it considerably. For example, regulation has a positive influence on efficiency but when drinking water supply and wastewater services are provided by the same utility or when the wholesale and retail activities are provided together, the performance is lower. The effect of ownership is inconclusive and the variables residential customers, water source, peak factor, and density of customers have a mixed influence on performance which varies according to their scores.     

Nonstationary Water Planning: An Overview of Several Promising Planning Methods1

Waage, Marc D. and Laurna Kaatz, 2011. Nonstationary Water Planning: An Overview of Several Promising Planning Methods. Journal of the American Water Resources Association (JAWRA) 47(3):535‐540. DOI: 10.1111/j.1752‐1688.2011.00547.x Abstract: Climate change is challenging the way water utilities plan for the future. Observed warming and climate model projections now call into question the stability of future water quantity and quality. As water utilities cope with preparing for the large range of possible changes in climate and the resulting impacts on their water systems, many are searching for planning techniques to help them consider multiple possible conditions to better prepare for a different, more uncertain, future. Many utilities need these techniques because they cannot afford to delay significant decisions while waiting for scientific improvements to narrow the range of potential climate change impacts. Several promising methods are being tested in water utility planning and presented here for other water utilities to consider. The methods include traditional scenario planning, classic decision making, robust decision making, real options, and portfolio planning. Unfortunately, for utilities vulnerable to climate change impacts, there is no one‐size‐fits‐all planning solution. Every planning process must be tailored to the needs and capabilities of the individual utility.     

Conceptualization of a robust performance assessment and evaluation model for consolidating community water systems

Community water systems (CWS) face significant competing forces for change from decreasing water resource availability, stricter water quality regulations, decreasing federal subsidies, increasing public scrutiny, decreasing financial health, and increasing infrastructure replacement costs. These competing forces necessitate increasing consolidation responses among financially stressed CWS. Consolidation responses allow financially stressed CWS to increase levels of service by taking advantage of economy of scale benefits, such as eliminating service duplications across administration and operational functions. Consolidation responses also promote improved financial accountability among consolidating CWS, especially when operating as integral subsystems of a larger regional drinking water supply (RDWS) system. The goal of this paper is to propose a conceptual model for robust performance assessment and evaluation (PAE) among consolidating CWS. The objectives of this paper are to conceptualize methods for: (1) consistent performance assessment and (2) uniform summative performance evaluation among consolidating CWS. The expected outcome from implementing robust PAE among consolidating CWS is increased levels of service through transparent benchmarking and improved financial accountability. The proposed robust PAE model provides the basis for constructing decision support system (DSS) tools that estimate efficient solutions for allocating limited financial resources among consolidating CWS. The paper is a significant departure from current CWS PAE approaches in two ways. First, it provides a goal-oriented approach for robust PAE among consolidating CWS. Second, it constructs efficiency-based performance metrics to temporally and spatially monitor the degree of attainment of the RDWS systems' goal.     

The electric utility business case for investigating EMS: ISO 14000 and beyond

This article will focus on how a systems approach can be used as a strategic tool for environmental improvement that makes sense from a perspective of bottom-line financial performance. The author will discuss some real-world experience concerning how electric utilities are attempting to align environmental management more closely with business management theory and practice. The ISO 14000 standards have been proposed and, in many instances, finalized as global voluntary standards. How important will they be to the U.S. electric utility sector? ISO 14001, the EMS standard, has been promoted as a necessary “certificate” for those who sell products and/or services overseas. In fact, to be of value to most organizations, the standard must show that it can make a positive financial contribution, whether the service or product is marketed globally, nationally, or locally. © 1998 John Wiley & Sons, Inc.     

Gauging the Vulnerability of Local Water Systems to Extreme Events

Water utilities that rely on surface water may be vulnerable to future droughts and floods, a vulnerability that may be magnified by climate perturbations as well as shorter-term and, in some cases, ongoing changes in the political and regulatory environment in which utilities operate. Unfortunately, day-to-day responsibilities currently occupy most utility operators, leaving little time to plan for inherently uncertain effects. The record of actual responses to past droughts and floods can be illuminating, however, particularly when placed in the context of plausible hydrologic disruption and pressures such as population growth, floodplain development and new regulatory demands. This paper draws on interviews with water utility operators in the northwestern USA to highlight opportunities and constraints that water utilities may face vis-à-vis such disruptions. Key considerations affecting vulnerabilities include water rights, institutional barriers to efficient utility operations, hazard management policy and the fiscal status of utilities.     

Electric Utility Planning in Developing Countries: A Review of Issues and Analytical Methods

Electric utilities in many developing countries are faced with a panoply of major problems. Often operating at low reliability, in severe financial difficulty due to inadequate tariffs, and under pressure to expand the network to rural areas at the same time that they are under pressure to reduce capital outlays because of demands to reduce public-sector spending and concerns over the ability to service foreign debt. Traditional approaches to electric utility planning have become inadequate in this new financial climate. In this paper we explore the institutional, economic, manpower and financial dimensions of the present crisis, and examine their implications for national governments, donor agencies and international financial institutions. We emphasize the need for a more balanced approach to planning models, for improved procedures to deal with uncertainties and for a more imaginative approach to non-traditional solutions.     

AN ASSESSMENT OF WATER UTILITY INFORMATION SYSTEMS AND THEIR USE OF COMPUTERS1

To provide an overview of water utility information systems and the extent of computer use, a direct mail survey of all water utilities serving populations of 2,000 or more in the tri-state area - Ohio, Indiana, and Kentucky - was conducted. The following was determined: 1) utility profile information, e.g., public/private ownership, age, number of accounts, etc.; 2) an assessment of the degree of computerization presently in place to perform various functions; and 3) an assessment of any plans that the utilities may have for future computerization. To analyze the data, an index of computerization was defined as the number of departments or major activity areas of each utility that presently have some computerization. The relationship between the degree of computerization (measured by this index) and a utility's profile in terms of population served, annual revenue generated, and the number of customer accounts is discussed for each state in the survey. Discriminant analysis revealed strong significant differences between utilities that plan to use computers and those that do not. The differences were identified by the authors. Survey results revealed a rather limited use of computers in the tri-state area. Enormous potential exists in small and medium sized utilities for computerization to improve operational efficiency.     

Estimation of upper centile concentrations using historical atrazine monitoring data from community water systems

A survey sampling approach is presented for estimating upper centiles of aggregate distributions of surface water pesticide measurements obtained from datasets with large sample sizes but variable sampling frequency. It is applied to three atrazine monitoring programs of Community Water Systems (CWS) that used surface water as their drinking water source: the nationwide Safe Drinking Water Act (SDWA) data, the Syngenta Voluntary Monitoring Program (VMP), and the Atrazine Monitoring Program (AMP).The VMP/AMP CWS were selected on the basis of atrazine monitoring history (CWS having at least one annual average concentration from SDWA ≥ 1.6 ppb atrazine since 1997 in the AMP). Estimates of the raw water 95th, 99th, and 99.9th centile atrazine concentrations for the VMP/AMP CWS are 4.82, 11.85, and 34.00 ppb, respectively. The corresponding estimates are lower for the finished drinking water samples, with estimates of 2.75, 7.94, and 22.66 ppb, respectively. Finished water centile estimates for the VMP/AMP CWS using only the SDWA data for these sites are consistent with the results. Estimates are provided for the April through July period and for CWS based on surface water source type (static, flowing, or mixed). Requisite sample sizes are determined using statistical tolerance limits, relative SE, and the Woodruff interval sample size criterion. These analyses provide 99.9% confidence that the existing data include the 99.9th centile atrazine concentration for CWS raw and finished water in the Midwest atrazine high-use areas and in the nationwide SDWA dataset. The general validity of this approach is established by a simulation that shows estimates to be close to target quantities for weights based on sampling probabilities or time intervals between samples. Recommendations are given for suitable effective sample sizes to reliably determine interval estimates.     

System dynamics modeling for municipal water demand estimation in an urban region under uncertain economic impacts

Accurate prediction of municipal water demand is critically important to water utilities in fast-growing urban regions for drinking water system planning, design, and water utility asset management. Achieving the desired prediction accuracy is challenging, however, because the forecasting model must simultaneously consider a variety of factors associated with climate changes, economic development, population growth and migration, and even consumer behavioral patterns. Traditional forecasting models such as multivariate regression and time series analysis, as well as advanced modeling techniques (e.g., expert systems and artificial neural networks), are often applied for either short- or long-term water demand projections, yet few can adequately manage the dynamics of a water supply system because of the limitations in modeling structures. Potential challenges also arise from a lack of long and continuous historical records of water demand and its dependent variables. The objectives of this study were to (1) thoroughly review water demand forecasting models over the past five decades, and (2) propose a new system dynamics model to reflect the intrinsic relationship between water demand and macroeconomic environment using out-of-sample estimation for long-term municipal water demand forecasts in a fast-growing urban region. This system dynamics model is based on a coupled modeling structure that takes into account the interactions among economic and social dimensions, offering a realistic platform for practical use. Practical implementation of this water demand forecasting tool was assessed by using a case study under the most recent alternate fluctuations of economic boom and downturn environments.     

Water Resource Protection in Taiwan: An Evaluation of the Taipei Water Management Commission

/ This study evaluates the institutional capacity and performance of the Taipei Water Management Commission. The commission, which manages the Taipei Water Special Area-one of 95 such areas in Taiwan and the only one managed by a supervisory agency-has established a record of water conservation that suggests its utility as a model for managing other protected water resources areas in Taiwan. However, its present institutional structure limits its ability deliver on its mandate. The study identifies a number of problems related to the commission's current institutional structure that need to be addressed if the commission is to serve as a viable model for managing other protected water resource areas in Taiwan.KEY WORDS: Water resources management; Commissions; Institutional capacity; Taiwan     

新安江流域生态补偿财政支出效率研究

在水环境保护长期受到高度重视的背景下,开展流域生态补偿试点是我国保护流域水环境的重要手段。目前我国多为政府主导型流域生态补偿,补偿资金全部来源于财政资金,提高财政支出效率可以让有限的财政资金发挥其最大效用。为明确流域生态补偿试点中的财政支出效率,本文以我国首个跨省界流域生态补偿试点——新安江流域生态补偿试点为案例对象,构建流域生态补偿财政支出效率评价模型,并建立评价指标体系。通过选取试点在2012—2017年的生态补偿财政支出进行效率测算与效率评价,结果显示,财政支出纯技术效率6年均值处在0.9以上的高水平,总体表现较好,但仍有改进空间;规模效率值较低是造成财政支出效率表现不佳的主要原因,生态补偿财政资金的配置规模急需完善。建议提高财政资金的管理水平,有针对性地实施生态补偿项目,建立流域和区域相结合的流域治理体系。     

全球视角下的企业ESG绩效驱动因素解析

企业是践行可持续理念、实现可持续发展目标的重要主体。企业需要在生产经营过程中统筹提升环境（E）、社会（S）、治理（G）三个维度的ESG绩效。基于外部压力和内部实力,本文预先设定了国家背景、行业属性、金融实力三种因素驱动企业改善ESG绩效的理论假设。为检验假设,本文使用多元线性回归和多层线性模型对来自55个国家、共计6139家上市公司样本进行实证研究。结果表明,即使在控制企业规模、风险管理和社会声誉的情况下,国家可持续发展水平、行业绿色发展水平、企业金融实力仍能显著提升企业ESG绩效。其中,国家和行业变量不仅直接促进了企业ESG绩效的提升,还在更高维度上通过调节CFP-ESG的关系间接促进企业ESG绩效的提升。本研究有助于企业更好地制定实施可持续发展战略,也能为投资者评估并筛选出ESG绩效优异的企业提供科学参考。     

THE POLITICAL INFLUENCE OF RESIDENTIAL CONSUMERS ON WATER RATES1

ABSTRACT: The regulatory process such as that for water rates can be viewed as a bargaining process between regulators, utility management, and consumers. This bargaining process involves both political and economic influences. In an attempt to empirically verify that utility rates are a product of both economic and political factors, a sample of publicly-owned water utilities was subjected to regression analysis. As expected, cost and cost-related factors were positive and significant determinants of residential water rates. Using an admittedly imperfect measure of residential user political influence, there was evidence that increased political activity results in lower water rates. Furthermore, the political influence and water rate linkage is more evident in small water utilities than in larger suppliers.     

Integrated urban water resources management

The paper focuses on the organizational and institutional issues of water resources management strategies. It considers both as cross-sectoral issues, and in terms of the communication and coordination of activities among all levels of sector agencies. It concentrates heavily on the economic aspects of planning for urban and other water use. Over the past few decades tremendous progress has been made in providing basic water supply and sanitation to the people of the world. Nevertheless, much remains to be accomplished. The only way of resolving this problem appears to be to make the current utilities more effective economically. The single most important policy improvement would be to ensure that each utility covers its operating costs as well as its capital costs by the economic pricing of water use.     

HYDROLOGIC MODELING USING A SIMULATION LANGUAGE BASED ON QUEUEING THEORY1

ABSTRACT: A novel approach has been developed by applying queueing theory to hydrologic modeling. A queueing situation is characterized by a flow of customers arriving randomly at one or more service facilities. In this case, the customers are represented by water and the service time is the time it takes to move through the soil and over the land. This approach has the potential to be simpler and more efficient than some previously developed models. Another important attribute of queueing theory is its ability to model almost unlimited detail. Many simulation languages based on queueing theory have been developed and tested and are available. Applications of the languages include manufacturing operations, transportation systems, computer systems, financial planning, and health care systems. A model was developed, using a simulation language, to predict runoff hydrographs from storms occurring on small homogeneous watersheds. With continued development, queueing theory could provide an effident, detailed approach to simulating many natural processes.     

The exuberant planet: A global look at the role of utilities in protecting biodiversity

Biodiversity is a critical environmental issue. Biodiverse species as a source of unique genetic information, for example, continues to provide society with lifesaving drugs and important industrial chemicals. Since US utilities are substantial landholders and virtually every aspect of utility operations are in some way tied to environmental/biodiversity issues, it is important and essential that the utility industry step forward as a leader. This paper details the past, present, and future role that utilities have played and need to play in the very important arena of biodiversity.     

An Experiment in Making Water Affordable: Philadelphia’s Tiered Assistance Program (TAP)

The ability to pay for water and wastewater services is a growing issue in the developed world. To this point in time, utilities have helped customers grappling with affordability issues using different types of customer assistance programs (CAPs). Income‐based billing approaches differ from CAPs in that bills are structured so as to be affordable for customers at the outset. Recently, the City of Philadelphia implemented an innovative program to work towards resolving the affordability problem in their city using income‐based billing. This tiered assistance program or TAP structures bills for water, wastewater, and stormwater services to program enrollees’ income. Given the innovative nature of the program, this paper describes the rollout of TAP and assesses the impact of the program on customers and utility revenues. The paper closes with a critical assessment of TAP and considerations for utilities evaluating the implementation of similar programs.     

Resolving strategy paradoxes of water loss reduction: A synthesis in Jakarta

This paper intends to serve as a ‘thought’ piece, by opening scope for re-framing the issue of water loss reduction. The paper presents an exploration about what the term ‘strategy’ contributes to water loss reduction, through a literature review. The paper considers 10 strategic paradoxes and uses these to structure a discussion of utilities’ approaches to reducing water losses and the assumptions underlying the development and deployment of strategies to this end. The paper uses a case study of an Indonesian utility (and also draws evidence from other developing countries) to exemplify how strategies and their underlying assumptions may lead to suboptimal approaches to reducing water losses.     

Seeking,Thinking, Acting: Understanding Suburban Resident Perceptions and Behaviors Related to Stream Quality

Theories in risk, psychology, and communication suggest aiming to inform the public about basic ecological facts may not be enough to influence knowledge of risks or behaviors to mitigate water quality risks. The risk information‐seeking and processing model and the theory of planned behavior suggest several additional variables that are likely to influence risk‐mitigating behaviors. We used data from a survey of watershed residents in Ohio to explore a model of behavioral intentions to positively impact stream health. Residents' informational norms, or the perceived pressure to know about local stream health, strongly predicted their information‐seeking behaviors. Active‐seeking behaviors predicted positive attitudes toward behaviors impacting stream health, which predicted intentions to positively impact stream health. Implications for outreach include couching communication in terms of risk found important to the local community, here wildlife were seen as negatively influenced by water quality, as opposed to plain reports typically provided by utility companies. Increasing social pressure to feel informed by emphasizing the existing knowledge of stream ecology among residents could change the norm for the less informed. A low response rate limits the generalizability of findings here, but leveraging these findings in outreach efforts could prove more successful in engaging the public to improve stream health and support policies to improve stream health.