Entitled to solutions: The need for research on workplace entitlement

Workplace entitlement is a pressing concern for modern organizations and managers. Organizational scholars, however, have largely overlooked this phenomenon in their research. In this Incubator, we summarize the untapped opportunities that entitlement research offers for impacting both scholarly thinking and practitioner knowledge on the subject. Copyright © 2015 John Wiley & Sons, Ltd.     

The spillover effects of coworker,supervisor, and outsider workplace incivility on work‐to‐family conflict: A weekly diary design

This study used an experience sampling design to examine the spillover effects of experienced workplace incivility from organizational insiders (coworkers and supervisors, respectively) and organizational outsiders (patients and their visitors) on targets' work‐to‐family conflict and to test the mediating effect of burnout and the moderating effect of display rules. Data collected over five consecutive weeks from 84 full‐time nurses showed that within individuals, weekly experiences of coworker incivility and outsider incivility were positively related to weekly experience of work‐to‐family conflict, and burnout mediated these relationships while controlling for initial level of burnout before participants started a week's work. In addition, display rules, defined as the extent to which individuals perceive they are expected to display desired positive emotions and suppress negative emotions at work, moderated the relationship between outsider incivility and burnout; specifically, the positive relationship between weekly outsider incivility and burnout was stronger for individuals who perceived a higher level of display rules. Our findings contribute to the literature by demonstrating the mediating effect of burnout and the moderating effect of perceived display rules in the relationship between workplace incivility from multiple sources and work‐to‐family conflict from a resource perspective.     

Psychological contracts and OCB: The effect of unfulfilled obligations on civic virtue behavior

This study examines the relationship between violation of an employee's psychological contract and civic virtue behavior. A psychological contract is a set of beliefs regarding mutual obligations between employee and employer. One hundred twenty-six MBA alumni were surveyed at the time of hire (T1), and after 18 months (T2) and 30 months (T3) on the job. When employees felt that their employers had failed to fulfil employment obligations at T2, they were less likely to engage in civic virtue behavior at T3. There was evidence that this relationship was partly mediated by trust. These findings have implications for research on OCB and for managers seeking to maintain employee citizenship behavior.     

The Workplace Intergenerational Climate Scale (WICS): A self‐report instrument measuring ageism in the workplace

The Workplace Intergenerational Climate Scale (WICS) is designed to measure employees' attitudes and perceptions about workers of different ages in the workplace. In Study 1, an initial 18‐item measure was developed, reflecting five subscales: Intergenerational Contact, Workplace Intergenerational Retention, Positive Intergenerational Affect, Workplace Generational Inclusiveness, and Lack of Generational Stereotypes. Scores on the five WICS subscales were linked to workplace mentoring, opinions about older workers, and job satisfaction. In Study 2, the WICS items and subscales were further refined, and subscale relationships with similar constructs were explored via structural equation modeling. In Study 3, a more occupationally diverse sample was used to support criterion, incremental, discriminant, and external validity. Evidence supports the use of the WICS as a valid and reliable multidimensional measure of an organization's intergenerational climate. Copyright © 2016 John Wiley & Sons, Ltd.     

Work-Family conflict: The effect of job and family involvement

A review of past research revealed inconsistent findings concerning the relationship between job involvement and work-family conflict. This study tested whether family involvement moderates the relationship between job involvement and work-family conflict. Two types of family involvement (spouse and parent) and two types of work-family conflict (job-spouse and job-parent) were assessed. Data were gathered via questionnaire from a sample of nonteaching professionals employed by a large public university in the northeastern United States. As hypothesized, job involvement and job-spouse conflict were positively related for individuals high in spouse involvement and unrelated for individuals low in spouse involvement. Contrary to prediction, parental involvement did not moderate the relationship between job involvement and job-parent conflict. Instead, job involvement was positively related to job-parent conflict regardless of the level of parental involvement. Results are discussed in terms of standards for role performance and strength of role demands. Implications for future research are also discussed.     

He thought,she thought: The importance of subjective patterns to understanding team processes

Teams are often described using the mean and variance of their member's characteristics. Recently, research has advanced this paradigm by beginning to explore the importance of patterns of team member perceptions regarding themselves, their teammates, and their teams. We highlight this work and suggest several directions for future research. Copyright © 2016 John Wiley & Sons, Ltd.     

Costs and benefits of preventing workplace accidents: The case of participatory ergonomics

This paper provides a cost-benefit analysis of a participatory ergonomics program conducted at the beginning of the 1990s to reduce back-related disorders among packers at a warehouse of the Société des Alcools du Québec in Quebec City. After evaluating the costs of the program, we present a rigorous econometric analysis to assess how many accidents have been prevented by the program so as to compute the direct and indirect costs avoided as a result of such accident reduction. We show that the program has indeed been profitable for the firm.     

Targeted workplace incivility: The roles of belongingness,embarrassment, and power

Research to date has largely been unclear about whether a single perpetrator is sufficient to instigate the well‐documented negative consequences of workplace incivility. In the current research, we examine the extent to which perceived belongingness and embarrassment mediate the relationship between incivility from a single perpetrator and two important outcomes (job insecurity and somatic symptoms), and the extent to which the perpetrator's power moderates these relationships. Across two studies using different methods, we find that incidents of single perpetrator incivility are associated with target feelings of isolation and embarrassment, which in turn relate to targets' perceived job insecurity and somatic symptoms (Studies 1 and 2) both the same day and three days later (Study 2). Moreover, we find that perpetrator power moderates the relationship between incivility and embarrassment, such that targets are more embarrassed when the perpetrator is powerful. Implications for theory and practice are discussed. Copyright © 2017 John Wiley & Sons, Ltd.     

The multiple ways of behaving creatively in the workplace: A typology and model

Evidence in the literature suggests that employees can engage in other types of creative behavior at work beyond producing something new and useful for their organization. This paper seeks to advance our understanding of these “atypical” creative behaviors. We conceptualize a typology that encompasses both the commonly studied form of employee creativity (conventional steward‐type) and three other types of employee creativity that have not been previously theorized (critical steward‐type, cunning agent‐type, and innocent agent‐type). We then advance a conceptual model to identify situations that may lead employees to use their creative potential one way versus another. Further, we examine the different implications of these creative behaviors for the organization, employee, and society. Our conceptual framework provides a broader perspective of workplace creativity in which a wider range of behaviors, mechanisms, and outcomes must be considered. It provides new directions for future research as well as implications for managing creativity in different organizational and cultural contexts.     

The relentless pursuit of perfectionism: A review of perfectionism in the workplace and an agenda for future research

The pursuit of perfectionism resonates with many individuals across workplaces resulting in a recent flurry of research on the topic. Although extant research has examined the costs and benefits of perfectionism at work, these efforts are scattered across multiple disciplines and utilize varying conceptualizations. As a result, we lack a coherent understanding of how perfectionism influences work behavior. To address this issue, we integrate the nascent but fragmented perfectionism at work literature, including both empirical findings and theoretical perspectives. We introduce and discuss a future research agenda that addresses not only the need to broaden understanding of perfectionism's antecedents, processes, and boundary conditions but also its multilevel applications and methodological limitations. Our review will enable organizational scholars to develop a deeper understanding of how perfectionism renders its influence in the workplace.     

Linking workplace incivility to citizenship performance: The combined effects of affective commitment and conscientiousness

Although all human relationships are believed to generally adhere to the basic tenets of social exchange theory, recent research suggests that exchange processes may vary as a function of individual differences. We tested this possibility by examining whether the effects of uncivil workplace exchanges on employee attitudes and behavior were moderated by conscientiousness. Using matched data from 190 job incumbents and their supervisors, we found (i) the effect of workplace incivility on citizenship performance to be transmitted through affective commitment and (ii) the strength of this effect to depend on individual differences in conscientiousness. As such, the overall pattern of relationships supported moderated mediation, in that, the indirect effect of workplace incivility on citizenship performance through affective commitment was stronger for individuals high (as compared with those low) in conscientiousness. These findings broaden the focus of prior research by illustrating that, in addition to the mediating effects of cognitive and stress‐based factors, social exchange processes are important for understanding incivility's adverse effects on citizenship performance and that such exchanges are moderated by individual differences in conscientiousness. Copyright © 2011 John Wiley & Sons, Ltd.     

一种基于支持向量机的飞行冲突探测方法

管制运行过程中,飞行冲突探测与解脱是安全运行的一个关键环节.使用具有二分类能力的支持向量机(SVM)对飞行冲突数据进行学习,得到具有冲突探测能力的SVM模型,再结合飞行趋势探测模块的结果,从而实现高效准确的飞行冲突探测.将实际的ADS-B数据分为训练组和验证组,利用训练组训练SVM,得到具有分类能力的SVM,再利用验证组数据对SVM的分类能力进行检验.结果表明,在最优的参数g与C的情况下,分类准确率达到98％,表明结合飞行趋势探测模块与支持向量机可以利用飞机的经度、纬度、高度、速度与航向等ADS-B信息,准确判断飞行冲突.     

Negotiations after the sale: The roots and ramifications of conflict in an acquisition

This paper presents a case study of negotiations over the combination of a small manufacturing firm into a multi-billion dollar conglomerate following its 'white knight' acquisition. It focuses on the strategic and tactical conflicts between the two firms and traces these to the party's emotional reactions to the combination. Feeling of loss versus gain in the two firms, each party's sense of uncertainty and threat, and their moves toward proactive versus reactive control in the combination are analysed to identify the roots of strategic conflict. These feelings, plus incompatibilities in the two company's managements, business systems, corporate cultures, and goals for combination ramify in conflict in the negotiations themselves. The paper concludes with a more generic model illustrating contextual features of combinations that shape human reactions and conflicts in negotiations after the sale.     

Prevention through design: The effect of European Directives on construction workplace accidents

Workplace accidents still occur with distressing frequency, particularly in construction. Industrialized countries have become increasingly aware of this situation and have adopted policies to attempt to deal with this issue. Such policies have led to the development of new laws and regulations with a view to improving workplace conditions.This paper first analyzes policies regarding accident prevention in the European Union, as initially stipulated in the European Framework Directive 89/391/EEC, and more specifically in Directive 92/57/EEC, on the implementation of minimum safety and health requirements at temporary or mobile construction sites, concentrating on prevention through design. Whilst designers previously had some responsibilities for reducing risk under common law provisions in many countries, this directive was the first explicit legislation to enforce particular duties upon them. The adaptation of the provisions in this directive to the national legislation of EU member countries is also studied.The second section of the paper analyzes the incidence rate of workplace accidents in the construction sector in each country from the year when these regulations came into force until the present time. Based on the evolution of these accident rates, the paper postulates the extent to which European policies have contributed to accident prevention in construction. It is now more than a decade since this legislation has been in force which provides a suitable period for a reflective analysis on it is impact.     

Asian Americans and workplace discrimination: The interplay between sex of evaluators and the perception of social skills

In two role‐playing scenarios, we investigate how White male and female evaluators perceive an Asian American versus White job candidate on the dimensions of competence and social skills and how these perceptions affect evaluators' decisions in hiring and promotion. Specifically, Study 1 examines how the perceptions of competence and social skills affect Asian (versus White) college graduates' chance of obtaining a non‐technical (versus technical) position, and Study 2 tests how these perceptions affect Asians' probability of promotion relative to Whites'. Our findings suggest that female evaluators were less likely to select Asian than White candidates into positions involving social skills and were less likely to promote Asian than White candidates into these types of positions. Furthermore, female evaluators' perception that Asians were less socially skilled than Whites mediated both of these decisions. This paper contributes to the understanding of workplace discrimination of Asian Americans. Copyright © 2012 John Wiley & Sons, Ltd.     

The effect of contextual information on professional judgment: Reliability and biasability of expert workplace safety inspectors

Introduction: A critical aspect of occupational safety is workplace inspections by experts, in which hazards are identified. Scientific research demonstrates that expectation generated by context (i.e., prior knowledge and experience) can bias the judgments of professionals and that individuals are largely unaware when their judgments are affected by bias. Method: The current research tested the reliability and biasability of expert safety inspectors’ judgments. We used a two-study design (Study 1, N = 83; Study 2, N = 70) to explore the potential of contextual, task-irrelevant, information to bias professionals’ judgments. We examined three main issues: (1) the effect that biasing background information (safe and unsafe company history) had on professional regulatory safety inspectors’ judgments of a worksite; (2) the reliability of those judgments amongst safety inspectors and (3) inspectors’ awareness of bias in their judgments and confidence in their performance. Results: Our findings establish that: (i) inspectors’ judgments were biased by historical contextual information, (ii) they were not only biased, but the impact was implicit: they reported being unaware that it affected their judgments, and (iii) independent of our manipulations, inspectors were inconsistent with one another and the variations were not a product of experience. Conclusion: Our results are a replication of findings from a host of other professional domains, where honest, hardworking professionals underappreciate the biasing effect of context on their decision making. The current paper situates these findings within the relevant research on safety inspection, cognitive bias and decision making, as well as provides suggestions for bias mitigation in workplace safety inspection. Practical Application: Our results have implications for occupational health and safety given that inspection is an integral aspect of an effective safety system. In addition to our findings, this study contributes to the literature by providing recommendations regarding how to mitigate the effect of bias in inspection.     

Understanding the connections between relationship conflict and performance: The intervening roles of trust and exchange

Research shows that relationship conflict has a negative impact on job performance. There is scant theoretical work, however, explaining the interpersonal dynamics that lead to this outcome. A conceptual model is developed that explores how relationship conflict impacts performance through its effects on trust and exchange. We argue that relationship conflict has a detrimental effect on trust motivating coworkers to rely more on calculus‐based trust than on relationship‐based trust. This, in turn, affects the form of exchange coworkers use with one another, leading them to rely on negotiated exchange to the exclusion of reciprocal exchange. This kind of exchange relationship, finally, affects in‐role, extra‐role, and attitudinal outcomes. The literature shows that superordinate goals can mitigate relationship conflict and we use social and self‐categorization theories to explain and explore this effect on both relationship conflict and trust. How trust and exchange might change over time is also explored. Copyright © 2009 John Wiley & Sons, Ltd.