The impact of job demands and behavioral control on experienced job stress

The present study examines the impact of behavioral control on the experience of work strain under conditions of work overload. Extending experimental laboratory findings that suggest that control can lessen the impact of aversive stimuli on psychological and physiological strain responses, we hypothesized an interaction between control and workload such that the effects of high demands on strain would be less if the worker had behavioral control over the task. This hypothesis is also consistent with Karasek's job demands-job decision latitude model of work strain and health. The hypothesis was tested in a laboratory experiment in which 125 subjects worked on a mail sorting task with either a high or moderate level of workload and either a high or low level of behavioral control. Strain responses were assessed with measures of job satisfaction, anxiety, and physiological arousal. The hypothesis was only partially supported in that high control lessened the impact that work overload had on anxiety. While not fully supportive of the model, the results are seen as conservative given the constraints on the manipulation of work overload inherent in the laboratory environment.     

Affirmative action programs: an organizational justice perspective

Affirmative Action Programs (AAPs) are becoming increasingly common in the workplace. Typically their effectiveness has been assessed by the number of women and minorities hired and promoted. A neglected, but important measure of effectiveness is how AAPs are perceived by employees. When employees perceive that AAPs violate notions of fairness, negative attitudes and behaviors may occur and lead to decreased organizational performance. A model of perceived AAP fairness is presented using an organizational justice perspective. An initial (partial) test of the model is conducted and avenues for future research are discussed.     

Social support and managerial affective responses to job stress

This research examines the moderating or buffering effects of two social support variables—support from the work group and from the supervisor—on the relationships of role conflict and ambiguity to intrinsic job satisfaction, job involvement and job anxiety. Data were collected from a sample of 89 middle-lower managerial personnel in a large, heavy equipment manufacturing firm in the Midwest. The moderated regression technique was used in data analysis. Significant interactions were obtained between the role variables and both social support variables. The results were in the predicted direction for positive work outcomes (i.e. job satisfaction and involvement) and contrary to prediction for negative work outcome (i.e. job anxiety). Implications of the findings for future research, the management of stress and leadership behaviour are discussed.     

Organizational socialization: A stress perspective

This paper examines socialization and adjustment processes of newcomers to organizations. While scholars in this area agree that the socialization process is a stressful event, few have empirically approached the process from this perspective. In addressing this problem, a theoretical synthesis of the literatures of organizational socialization and organizational stress is proposed. From this integration, a model is developed which facilitates an examination of the task, role, and interpersonal demands which individuals face in the stages of socialization and an analysis of the interrelationships of these demands and their effects upon individual and organizational outcomes of the socialization process. Finally, directions for future research are proposed for extending understanding of this crucial part of organizational entry.     

Recovery from job stress: The stressor‐detachment model as an integrative framework

This paper reviews empirical evidence on psychological detachment from work during nonwork time. Psychological detachment as a core recovery experience refers to refraining from job‐related activities and thoughts during nonwork time; it implies to mentally disengage from one's job while being away from work. Using the stressor‐detachment model as an organizing framework, we describe findings from between‐person and within‐person studies, relying on cross‐sectional, longitudinal, and daily‐diary designs. Overall, research shows that job stressors, particularly workload, predict low levels of psychological detachment. A lack of detachment in turn predicts high strain levels and poor individual well‐being (e.g., burnout and lower life satisfaction). Psychological detachment seems to be both a mediator and a moderator in the relationship between job stressors on the one hand and strain and poor well‐being on the other hand. We propose possible extensions of the stressor‐detachment model by suggesting moderator variables grounded in the transactional stress model. We further discuss avenues for future research and offer practical implications. Copyright © 2014 John Wiley & Sons, Ltd.     

The derivation of job designs

This paper presents a theoretical account of the derivation of job designs incorporating consideration of technology, structure and managerial control, viewed from an information processing perspective. A conceptual distinction is made between tasks and roles which has practical relevance in that organizations have independent choices regarding their design. These choices are underpinned by economic and psychological values as well as by managerial needs for control. The paper argues that whilst options exist, organizations typically choose to simplify jobs, a strategy which may well be ineffective, especially under conditions of uncertainty. New, more complex job designs may be very difficult to implement for economic, psychological, managerial and political reasons. Research and development should now be directed towards a more detailed cognitive and social psychological understanding of the derivation and impact of job designs as well as towards study of the introduction and impact of new technology. These represent qualitative shifts in research emphasis.     

The measurement of job control

Subjective or perceived control over job-related activities or events is a frequently measured construct in organizational stress research. Karasek (1985) assessed perceived control as both decision authority and skill discretion at work (job decision latitude). Ganster (1989b; Dwyer and Ganster, 1991) developed a multidimensional or general measure of worker control, as well as a specific measure of work predictability. Because little published psychometric data exist for these scales, we investigated the item-level measurement properties of Karasek's and Ganster's measures. We hypothesized two separate, two-factor solutions, decision authority and skill discretion, for the job decision latitude scale, and general control and predictability, for the work control scale. The dimensionality of both measures was assessed in multiple, independent samples using confirmatory factor analyses (LISREL) with maximum likelihood estimation. Simultaneous solutions across samples were used to determine the fit of the factor models to the data. The hypothesized two-factor solutions were confirmed for both Karasek's and Ganster's scales, although item refinement is indicated. We also investigated the relative independence between Karasek's and Ganster's scales and found a lack of independence between the general control and decision authority items in one sample. © 1997 John Wiley & Sons, Ltd.     

Industrial relations stress and job satisfaction: Concurrent effects and mediation

We examine the effects of negative and positive industrial relations stress on both mood (negative and positive) and job satisfaction. Twenty industrial relations practitioners completed daily reports of industrial relations stress, mood, and job satisfaction over a 20-day period. After controlling for serial correlation, negative industrial relations stress affected negative mood and, in turn, job satisfaction. Positive industrial relations stress had direct effects on both positive mood and job satisfaction with positive mood also affecting job satisfaction. All effects were concurrent with no next-day effects of stress on mood or job satisfaction. Further research on industrial relations stress is both warranted and encouraged.     

Studying job stress: Are we making mountains out of molehills?

Job stress researchers are urged to examine job conditions which threaten workers' experienced quality of life. The relationship between measures of job-related strains and well-being is discussed. Past theorizing and research suggests that it is not safe to assume that job conditions which have an adverse impact on affective reactions to the job (a frequently used indicator of job strain) will also have a negative impact on overall subjective well-being. One set of job conditions which may be particularly relevant for well-being is identified and discussed, namely those conditions related to the economic instrumentality of work. Finally, some methodological suggestions for future research in the job stress area are offered.     

Coping with job stress: A conceptual evaluation framework for coping measures

Intense interest in stress had led to a proliferation of coping measures. To aid researchers in choosing or developing coping measures applicable to job stress, this paper provides a conceptual evaluation framework. The framework serves to evaluate the extent to which coping measures are comprehensive (focus and method of coping) and specific (coping behaviors versus coping effectiveness, coping style, or coping resources; and stress management applications). Both theoretical and organizational stress management perspectives are incorporated.     

The effects of gender in organizational justice perception

Two studies were used to examine the moderating effect of gender on the justice–outcome relationships. Contrary to hypothesis, gender moderates the relationship between distributive justice and trust in supervisor in sample 1. It is possible that women are concentrating more on distributive issues rather than procedural justice issues in order to address past pay discrepancies. Further, gender did not moderate any other justice–outcome relationships. These results may indicate a recent trend toward work value similarity and narrowing of gender differences. Copyright © 1999 John Wiley & Sons, Ltd.     

The effect of job and environmental factors on job satisfaction in automotive industries.

A methodology was developed for diagnosing industrial work, which includes questionnaire, observation, measurements, data collection and statistical analysis. A survey was conducted to investigate the relationship between job satisfaction and factors that affect work design in 2 automotives manufacturing companies in Malaysia. A basic work design model was proposed. The aim of this model was to determine the factors that influence employees' perception towards their work. A set of multiple-choice questionnaires was developed and data was collected by interviewing employees at a production plant. The survey focused on job and environmental factors. The results supported the proposed model and showed that job and environmental factors were significantly related to job satisfaction. They highlighted the significant influence of age, work experience and marital status on job satisfaction. Further, environmental factors, especially the surroundings, context dependence and the building's function, also had a significant impact on job satisfaction.     

Objective job conditions,social support and perceived stress among blue collar workers

The hypothesis that perceived supportive relations mediate the association between extra-individual (objective) job conditions and perceptions of occupational stress is tested in a population of blue collar workers. Responses to a mailed questionnaire (N = 1830) include measures of social support from four sources (supervisor, coworkers, spouse, friends/relatives) and measures of perceived stress (five job pressures and four need deprivations). In addition, company records and expert ratings by company, union and study personnel provide measures of objective job conditions which are commensurate with the subjective reports. Associations between objective job conditions and perceived stress are significant but modest in size. Controls for age, education, exposure to noxious agents and physical effort on the job do not alter associations between objective conditions and perceived stress. For five of the nine indicators of perceived stress, social support and objective conditions interact in determining perceptions. This is interpreted as a buffering effect in which social support provides a context that significantly alters perceptions of job conditions. The effect of supervisor support is especially important in regard to buffering. It is suggested that research on the quality of work should be especially aware of the conditional nature of the relationship between objective job conditions and perceptions.     

The determinants of job seekers' reputation perceptions

Although job seekers' reputation perceptions may be based on different factors than other constituents (e.g., investors, consumers), we know little about the antecedents of job seekers' reputation perceptions. The present study utilizes verbal protocol analysis to explore the factors that job seekers consider when evaluating employers' reputations. Results from this qualitative investigation are complemented and cross‐validated with an experimental policy capturing study and a field study of recruiting organizations. Data from all three methodologies suggest that some factors affecting job seekers' reputation perceptions are quite different from factors that have been revealed in previous reputation research, which has focused primarily on executives. For example, results from the present study reveal that the type of industry in which a firm operates, the opportunities that a firm provides for employee development, and organizational culture affect job seekers' reputation perceptions. Copyright © 2000 John Wiley & Sons, Ltd.     

Relational demography in supervisor–subordinate dyads: Impact on subordinate job satisfaction,burnout, and perceived procedural justice

Although research has shown that demographic dissimilarity within groups is negatively associated with organizational attachment-orientated variables, few studies have investigated its relations with other job-related variables. Focusing on relational demographics within the context of superior–subordinate dyads, associations between relational demographic characteristics and subordinate job attitudes and perceptions were examined using polynomial regression. Relational race was found to correlate with perceptions of procedural justice and job satisfaction, but not job burnout. The implications of these findings for future relational demographic research are discussed. © 1997 by John Wiley & Sons, Ltd.