Cognitive categorization processes in performance evaluation: Confirmatory tests of two models

We tested a data-driven ‘traditional’ model and a schema-driven ‘categorization’ model of rater cognitive processes. Raters viewed one of two videotaped lectures on economics. Next, they completed dimensional and overall performance ratings, and scales designed to measure performance-based and non-performance-based aspects of raters' general impressions. We tested model predictions using a combination of confirmatory factor analysis and single-equation regression estimates of structural parameters. Neither model received unequivocal support, though results favored the categorization model. We conclude that (a) performance-based and non-performance-based aspects of a rater's general impression can be distinguished empirically, (b) raters' overall impressions of ratees may substantially reflect the integration of performance-based information, and (c) performance evaluation may be better viewed in the context of ‘evaluation-based’ rather than ‘memory-based’ judgments.     

An empirical analysis of a goal setting questionnaire

This research presents an analysis of a goal setting questionnaire developed by Locke and Latham (1984). The Locke and Latham measure attempts to assess the core goal attributes of ‘specificity’ and ‘difficulty’, as well as other attributes of the goal setting process (such as perceptions about ‘performance feedback’, ‘supervisor support’, ‘conflict’ and ‘stress’). The psychometric properties of the measure were examined using respondents from employees of a large, west-coast electronics organization. A principal components analysis extracted 10 meaningful factors and identified a need for additional items. Results generally supported the meaningfulness of the goal setting factors and provide important directions for future research.     

Intraorganizational mobility and work related attitudes

Survey responses of 690 employees of a state agency were used to investigate the idea that internal mobility experiences ‘spill over’ to affect a variety of job attitudes and perceptions. Having one's internal mobility expectations met, as opposed to unmet, was associated with more favorable work-related attitudes, a finding not moderated by demographic factors. Furthermore, employees denied a job change for ‘fair’ reasons generally exhibited more favorable work-related attitudes than those denied for a reason construed as ‘unfair’ (e.g. sex discrimination, reverse discrimination). Demographic characteristics were again observed to moderate few relationships.     

Classification of errors contributing to rail incidents and accidents: A comparison of two human error identification techniques

Identifying the errors that frequently result in the occurrence of rail incidents and accidents can lead to the development of appropriate prevention and/or mitigation strategies. Nineteen rail safety investigation reports were reviewed and two error identification tools, the Human factors analysis and classification system (HFACS) and the Technique for the retrospective and predictive analysis of cognitive errors (TRACEr-rail version), used as the means of identifying and classifying train driver errors associated with rail accidents/incidents in Australia. We aimed to identify the similarities and differences between the techniques in their capacity to identify and classify errors and also to determine how consistently the tools are applied. The HFACS analysis indicated that slips of attention (i.e. ‘skilled based errors’) were the most common ‘unsafe acts’ committed by drivers. The TRACEr-rail analysis indicated that most ‘train driving errors’ were ‘violations’ while most ‘train stopping errors’ were ‘errors of perception’. Both tools identified the underlying factors with the largest impact on driver error to be decreased alertness and incorrect driver expectations/assumptions about upcoming information. Overall, both tools proved useful in categorising driver errors from existing investigation reports, however, each tool appeared to neglect some important and different factors associated with error occurrence. Both tools were found to possess only moderate inter-rater reliability. It is thus recommended that the tools be modified, or a new tool be developed, for complete and consistent error classification.     

安全氛围三“心”模型的构建与检验

把安全氛围定义为一种知觉特性;在勒温的场理论基础上,通过对影响员工安全绩效的环境因素中的行为进行分析,构建安全氛围的通用模型,其包括3个因素:安全管理承诺、员工安全卷入和组织安全沟通;通过问卷调查的方法收集某石油化工公司两个生产厂一线职工的353份有效数据,探索性因素分析和验证性因素分析以及相关分析的结果分别说明,"三因素"模型具有较好的结构效度和预测效度。通过对3个因素的进一步分析,结合实践,提出安全氛围的三"心"模型:领导关心、员工上心、上下一心。要获得安全水平的持续提高,需要3个方面的共同努力。     

Effects of new technologies with special regard for the implementation process per se

The aim of this study was to investigate the effects of the implementation process to new technologies [e.g. drawing board/computer-aided design (CAD), microfiche/electronic data processing] on the employees concerned. Since the emphasis of the study lay in the intrinsic relationship of the implementation process with stress reactions, the parameters were measured at the place of work in a longitudinal design. Employees (n = 279) in seven companies (work fields: CAD, clerical work, telephone information desk) were tested three times — two months prior to, during, and 12 months after implementation. Aspects of strain and satisfaction were taken into account at each measurement phase. A special test-instrument was designed to describe the ’style of implementation‘ (manner in which implementation took place) particular to each company. The level of strain was found to increase during the implementation process. The amount of this increase was found to correlate with the company's style of implementation as well as with the type of the individual's work activity. The highest levels were found among those employees little included in the implementation process and those whose work is described as monotonous.     

Thought self-leadership: The influence of self-talk and mental imagery on performance

Self-leadership theory can be described as the ‘process of influencing oneself ’as opposed to the influence of leaders over followers (Manz, 1983, 1986). We focus on and develop a model for a particular aspect of self-leadership — thought self-leadership — emphasizing two primary elements, self-talk and mental imagery. The major thrust of this model is that employees can influence or lead themselves by utilizing specific cognitive strategies that focus on individual self-dialogue and mental imagery. It is proposed that constructive thought management through the effective application of cognitive strategies can lead to enhanced individual and organizational performance.     

Risk factors associated with truck-involved fatal crash severity: Analyzing their impact for different groups of truck drivers

Introduction: Fatal crashes that include at least one fatality of an occupant within 30 days of the crash cause large numbers of injured persons and property losses, especially when a truck is involved. Method: To better understand the underlying effects of truck-driver-related characteristics in fatal crashes, a five-year (from 2012 to 2016) dataset from the Fatality Analysis Reporting System (FARS) was used for analysis. Based on demographic attributes, driving violation behavior, crash histories, and conviction records of truck drivers, a latent class clustering analysis was applied to classify truck drivers into three groups, namely, ‘‘middle-aged and elderly drivers with low risk of driving violations and high historical crash records,” ‘‘drivers with high risk of driving violations and high historical crash records,” and ‘‘middle-aged drivers with no driving violations and conviction records.” Next, equivalent fatalities were used to scale fatal crash severities into three levels. Subsequently, a partial proportional odds (PPO) model for each driver group was developed to identify the risk factors associated with the crash severity. Results' Conclusions: The model estimation results showed that the risk factors, as well as their impacts on different driver groups, were different. Adverse weather conditions, rural areas, curved alignments, tractor-trailer units, heavier weights and various collision manners were significantly associated with the crash severities in all driver groups, whereas driving violation behaviors such as driving under the influence of alcohol or drugs, fatigue, or carelessness were significantly associated with the high-risk group only, and fewer risk factors and minor marginal effects were identified for the low-risk groups. Practical Applications: Corresponding countermeasures for specific truck driver groups are proposed. And drivers with high risk of driving violations and high historical crash records should be more concerned.     

基于HERA-JANUS模型的空管人误认知分析

空管人误分类分析是空管人误研究的基础。为了对管制员人误进行系统的分类研究,结合空管业务知识和认知心理学理论,对欧洲航空安全局和美国联邦航空局合作开发的HERA-JANUS模型的工作原理和流程进行较详细地分析。运用该方法模型,对我国一起空管不安全事件案例进行分析后得到3个由管制员所产生的人误差错,并对这3个人误差错分别从人误类型、人误认知、相关因素3方面进行详尽的分析研究,最后得出该不安全事件的21项人误结果。结果表明,HERA-JANUS模型能较全面地从深层次分析管制员的人误,其分类形式也便于开展空管人误统计。     

The influence of management training upon organizational climate: An exploratory study

The influence of three management training programs (MT) for first line supervisors (foremen) upon organizational climate were evaluated using a questionnaire design with repeated testing and statistical controls. The main objective for two of the three MT programs under study was to change the organizational climate in a direction that would facilitate learning at work. Results indicate that the most process-oriented training program did change the organizational climate, as perceived by the supervisors, but paradoxically in an apparently negative direction, especially as far as interpersonal conflicts and supervisorial skills were concerned. This finding is interpreted as reflecting changes in supervisors' perception of organizational climate without any necessary ‘real’ change in the climate itself. The supervisors' increased awareness of organizational climate factors was, on a theoretical basis, considered to facilitate learning at work, thus explaining the apparent paradox.     

Drinking to cope and self-medication: Characteristics of jobs in relation to workers' drinking behavior

This research extends recent studies of the relationship between characteristics of jobs and patterns of workers' alcohol consumption. Working within a ‘generalization perspective ’whereby job conditions are seen as having important effects on the mental health and behaviors of workers in non-work settings, the current research derives and tests a model of four job-related factors as they influence three aspects of alcohol use; the simple frequency—quantity of drinking, escapist-oriented reasons for drinking, and a combination of heavier drinking with escapist-oriented definitions which is labeled ‘self-medication’. Analyses of data drawn from the 1973 Quality of Employment Survey (QES) indicate that the relationship between jobs and drinking behavior is more complex than previously conceptualized. Specifically, we find evidence that for working men characteristics of jobs affect levels of alcohol consumption and the incidence of self-medicating drinking. These findings support and refine job-based explanations of drinking behavior. The implications of these findings for subsequent research and model-specification are discussed.     

‘Work’ or ‘leisure’? The protestant work ethic and participation in an employee fitness program

Is a company's in-house fitness center perceived as a place to engage in ‘leisure ’activities that are distinct from ‘work’, or as an extension of normal ‘work ’activities? This exploratory study examined the possibility that Protestant Work Ethic (PWE) beliefs might influence the frequency with which employees use their company's exercise programs and facilities. If exercise programs are regarded as ‘leisure’, then PWE endorsers would likely not participate, but the reverse might be true to the extent that such programs are seen as ‘work’. A short survey was completed by 335 employees of a large Canadian corporation which maintained an in-house fitness center that had been in operation for 16 months. The sample was almost evenly divided between users and non-users of the facilities. Results indicated that PWE endorsement was positively related both to the frequency with which respondents visited their company's fitness center, and to the perception that exercise provided work-related benefits, and these findings suggest that on-the-job fitness is regarded more as a component of ‘work ’than of ‘leisure’. ‘A corporate fitness program is the hottest perk since the executive washroom ’(Hoffman and Hobson, 1984, p. 110).     

The safety barometer: How safe is my plant today? Is instantaneously measuring safety level utopia or realizable?

During the last decade, serious accidents have continued to occur in the process industry. Apparently the scenarios of various undesired events leading to those accidents are still not sufficiently controlled. The key question is how potentially hazardous situations develop, what processes form the basis for this development, and how to control them? Safety level is not static but depends on many risk factors that change in presence and intensity over location and time. Safety level is dependent not only on technical process parameters that have immediate effects on the ‘frequency’ or probability of catastrophic consequences, but also depends on equipment integrity degradation, operational and management quality, attitudes, and cultural processes which may change over a prolonged time. The time and human interaction aspects make dynamic risk assessment complex. This paper will outline a conceptual approach using in addition to the regular process parameter signals received, also weak and slowly changing signals from various safety indicators, enabling to keep track of the risk factors. In theory this could lead to obtaining an instantaneous safety level ‘measure’ making possible forecast alarming for an imminent event to occur. Such concept could be regarded as a ‘writing’ safety barometer, or barograph. However, there are quite a number of problems to be solved which in the paper will be discussed.     

Role stress—a methodological trap?

This study explores the notion that many existing studies which show moderate relationships between role variables and stress symptoms are doing so because of the operational similarity of independent and dependent variables. It was predicted that the removal of such an artefact by clearly separating the two sets of variables would result in a nil relationship. Matched ‘cases’ and ‘controls’ were compared in two different organizations. The independent judgments of occupational health specialists were used to measure stress on a number of agreed dimensions, and role measurements were taken by the researchers in three different ways. On all comparisons made there was a strong trend suggesting no role/stress associations. The implications of the results for role stress studies are discussed.     

Perceived intra-organizational mobility: Reliable versus exceptional performance as means to getting ahead

‘Work hard and get ahead’ is a fundamental tenet of modern organizations, but employees have different interpretations of what it means to ‘work hard’ and perceive that there are multiple channels to ‘get ahead’. The current research explores employees' perceptions of the factors affecting their intra-organizational upward mobility. Results using a survey instrument in a large American medical college show that employees can distinguish among intra-organizational mobility channels based on reliable role performance, on exceptional role performance, and on non-performance factors such as personal characteristics (e.g. race and gender), or luck and favoritism. Perceptions of mobility channels are related to such organizationally relevant outcomes as employee satisfaction and turnover intentions. Occupational sub-groups, however, perceive different structures for upward mobility.     

Occupational injuries and sick leaves in household moving works

Background. This study is concerned with household moving works and the characteristics of occupational injuries and sick leaves in each step of the moving process. Methods. Accident data for 392 occupational accidents were categorized by the moving processes in which the accidents occurred, and possible incidents and sick leaves were assessed for each moving process and hazard factor. Results. Accidents occurring during specific moving processes showed different characteristics depending on the type of accident and agency of accidents. The most critical form in the level of risk management was falls from a height in the ‘lifting by ladder truck’ process. Incidents ranked as a ‘High’ level of risk management were in the forms of slips, being struck by objects and musculoskeletal disorders in the ‘manual materials handling’ process. Also, falls in ‘loading/unloading’, being struck by objects during ‘lifting by ladder truck’ and driving accidents in the process of ‘transport’ were ranked ‘High’. Conclusion. The findings of this study can be used to develop more effective accident prevention policy reflecting different circumstances and conditions to reduce occupational accidents in household moving works.     

Identifying elements of poor construction safety management in China

Construction is one of the most hazardous industries due to its unique nature. Measured by international standards, construction site safety records in China are poor. This paper aims to examine the status of safety management in the Chinese construction industry, explore the risk-prone activities on construction sites, and identify factors affecting construction site safety. The findings reveal that the behavior of contractors on safety management are of grave concern, including the lack of provision of personal protection equipment, regular safety meetings, and safety training. The main factors affecting safety performance include ‘poor safety awareness of top management’, ‘lack of training’, ‘poor safety awareness of project managers’, ‘reluctance to input resources to safety’ and ‘reckless operations’. The study also proposes that the government should play a more critical role in stricter legal enforcement and organizing safety training programs.     

Perceptions of industrial risk and emergency management procedures in Hazmat Logistics: A qualitative mental model approach

In the industrial risk field, Hazmat Logistics research is growing as a sector of special relevance. The road transport of these substances is an activity with an elevated risk, involving drivers, logistics systems, industries, infrastructures, urban areas, etc.In the study of risk and safety of the logistics of hazardous materials there is a special relevance for new and complex elements, as human factors and mental models involved in managing critical incidents ‘‘on the road”. Moreover, the ‘‘emergency management training” of human resources in this field is often limited, and this represents another factor of vulnerability.In collaboration with SBG (one of the leading European Hazmat Logistics corporations), we developed a quali-quantitative study on cognitive representations and semantic perceptions of risk and emergency management procedures in tanker drivers. The main innovation of the study, with the direct involvement of the stakeholder and 47 drivers, is represented by the construction and use of ‘‘ad hoc” psychometrical and knowledge-elicitation, allowing a deeper analysis of workers’ mental models.The application of PCP tools of adapted RepGrid and Landfield Laddering Procedures allows to analyze some of the main qualitative structures of mental models held by drivers about Hazmat Logistics. Through the analysis of these mental models, it could become possible to set up efficient preventive actions for this type of industrial risk. We are going to discuss the consequences of these findings and methodological approaches for the industrial risk-and-safety field.