Service quality evaluation in the context of a technology laboratory

The intent of this research is to investigate how the customers of a technological control laboratory for civil construction materials perceived the quality of the services delivered by the lab, specifically in regard to the service of concrete compression testing. The popular SERVQUAL scale, a multidimensional instrument used to capture customer expectations and perceptions, was used as a model for the application of a survey. Exploratory factor analyses were employed to evaluate customers’ perceptions and experiences of service quality in regard to the dimensions and accompanying attributes of the SERVQUAL scale. Twenty attributes, which were grouped within five dimensions (Reliability, Assurance, Tangibles, Responsiveness, and Empathy), were identified, explaining 80.417% of the variance between customer expectations and perceptions and characterizing these dimensions on a modified SERVQUAL scale. Analysis of the results allowed us to identify discrepancies in perceived service quality compared with customers’ expectations. Most of the identified gaps between expectations and perceptions resulted in negative values.     

CONSTRUCTION WORK FORCE CHARACTERISTICS AND COMMUNITY SERVICE IMPACT ASSESSMENT1

ABSTRACT: Findings of a national survey of the Corps of Engineers construction work force are presented. The purpose of the survey was to obtain information about the construction work force for use in estimating the demand on local community services associated with building Corps projects. Information on numbers of workers and dependents in-migrating to construction sites, the residential location preferences and commuting patterns of this group, and the intentions of this group to remain in local areas after project construction is presented in this paper. An example showing how this information can be used in a community service impact assessment is provided.     

An empirical analysis of green switching intentions in the airline industry

The purpose of this research is to gain an empirical understanding of airline passengers’ green switching intentions. A conceptual research model is used as a framework to examine the relationships among the experiential quality dimensions, green perceived value, green corporate image, green experiential satisfaction, green corporate reputation, green experiential loyalty and green switching intentions for the airline industry. The data used in this paper were based on a sample of 615 passengers who experienced the eco-friendly services of China Airlines, indicating that the proposed model fitted the data. The study's result will assist airline management to develop and implement market-orientated service strategies to increase the experiential quality dimensions, green perceived value, green corporate image, green experiential satisfaction, green corporate reputation and green experiential loyalty in order to decrease passengers’ green switching intentions.     

Investigating urban migrants' sense of place through a multi-scalar perspective

This paper investigates the interconnections between sense-of-place dimensions across different geographical scales. While existing knowledge on sense of place has demonstrated that place meanings rest at various scales, little attention has been devoted to exploring how sense-of-place dimensions at different geographical scales can be interconnected in forming a multi-scalar construction of place meanings. In this paper, we approach this under-theorization of multi-scalarity of sense of place by looking at urban migrants’ sense of place at two geographical scales - a community culture center and the city of Guangzhou, China. In so doing, we also contribute to the scholarship on Chinese urban migrant, particularly in terms of how urban migrants reestablish their psychological connections with place of destination through specific place experiences. Our research methodology combines both quantitative (structural equation modeling analysis with 104 questionnaires) and qualitative (12 in-depth interviews) approaches. Quantitative study reaches a structural model that has not been observed by existing research, while qualitative data provide strong empirical evidence in support of the statistical relations in the structural model. Major findings in this research include: 1. at the scale of culture center, place dependence contributes strongly to both place identity and place attachment, while the latter two dimensions can be seen as parallel constructs; 2. at the scale of Guangzhou, place dependence is a dimension independent of both place identity and place attachment, and on the other hand, it is place identity that has a strong impact on place attachment; 3. migrants’ place dependence on the culture center significantly influences their place identity to Guangzhou, which further contributes to the migrants’ place attachment to the city. Although the scope of this research is limited in its sampling and research location, the empirical evidence in this paper provides a basis to argue that the construction of sense of place involves the working of sense-of-place constructs at various geographical scales. Particularly, we also argue that connecting different places across geographical scales requires a delicate network that involves various sense-of-place constructs that work both within and across scales.     

Associating Ecosystem Service Losses with Indicators of Toxicity in Habitat Equivalency Analysis

Habitat equivalency analysis (HEA) was developed as a tool to scale mitigation or restoration when habitat is contaminated by hazardous substances or has been otherwise harmed by anthropogenic activities. Applying HEA involves balancing reductions in habitat quality against gains from restoration actions, and quantifying changes in habitat quality in terms of ecological services. We propose a framework for developing ecological service definitions and measures that incorporate knowledge about the impacts of chemical contaminants on biota. We describe a general model for integrating multiple lines of evidence about the toxicity of hazardous substances to allow mapping of toxicological inputs to ecological service losses. We provide an example of how this framework might be used in a HEA that quantifies ecological services provided by estuarine sediments contaminated with polycyclic aromatic hydrocarbons.     

北方半干旱黄土丘陵区的农村能源建设

“七·五”期间，宁夏西吉县是半干旱黄土丘陵区域农村能源综合建设试点县．多年的综合建设有效地缓解了农村能源紧缺，促进了农村经济的发展．本文通过综合建设的后效应跟踪调查结果表明，在市场经济条件下，农村经济的发展已走向了不同层次，认为今后农村能源建设的基本路子应分三步走，逐步使农村能源真正成为产业，其生产、供应、服务均实现现代化．     

城市社会体育志愿者组织建设的实践性研究——以秦皇岛市社会体育志愿者组织为例

应用文献资料法、问卷调查法、实证研究法,探讨了城市社会体育志愿者组织建设的方法策略,即以高校社会体育专业成立志愿者分队为基点,依托当地已有的志愿者组织平台,融合吸纳更多的社会体育志愿者加入社会体育志愿者大队。通过社会体育志愿者分队的组建及服务项目的实施,为政府落实《建立全民健身志愿服务长效化机制工作方案》提供参考意见,同时也为提高社会体育专业学生的专业能力和人文素养搭建平台。     

遥感技术在油田开发建设项目景观生态评价中的应用

在油田开发建设项目的环境影响评价中,使用遥感技术,将卫星遥感影像数据进行分类处理,结合传统生态学中计算植被优势度值的方法,对油田开发过程中的景观生态进行了评价,取得了较好的效果。简要介绍了该技术的功能特点及应用实例。应用结果表明:遥感技术是对油田开发建设项目景观进行生态评价的重要手段,可以取得真实、可信的评价结果。     

The influence of the operational environment on the efficiency of water utilities

Adjusting for the operational environment in studies of performance measurement is very important, otherwise the analysis may lead to unrealistic scores, especially when its influence on costs is high, such as in the water utilities. In this paper, we study the influence of exogenous variables on the water utilities performance by applying conditional efficiency measures based on the order-m method and its probabilistic formulation. We use a sample of 66 water utilities operating between 2002 and 2008, representing about 70% of the Portuguese population. Our research suggests that inefficiency of Portuguese water utilities is substantial for some utilities: several exogenous variables might influence it considerably. For example, regulation has a positive influence on efficiency but when drinking water supply and wastewater services are provided by the same utility or when the wholesale and retail activities are provided together, the performance is lower. The effect of ownership is inconclusive and the variables residential customers, water source, peak factor, and density of customers have a mixed influence on performance which varies according to their scores.     

Public–Private Partnerships for Solid Waste Management Services

The increasing cost of municipal solid waste (MSW) management has led local governments in numerous countries to examine if this service is best provided by the public sector or can better be provided by the private sector. Public–private partnerships have emerged as a promising alternative to improve MSW management performance with privately owned enterprises often outperforming publicly owned ones. In Lebanon, several municipalities are transforming waste management services from a public service publicly provided into a public service privately contracted. In this context, a regulated private market for MSW management services is essential. The present study examines a recent experience of the private sector participation in MSW management in the Greater Beirut Area. The results of a field survey concerning public perception of solid waste management are presented. Analysis of alternatives for private sector involvement in waste management is considered and management approaches are outlined.     

Public-private partnerships for solid waste management services

The increasing cost of municipal solid waste (MSW) management has led local governments in numerous countries to examine if this service is best provided by the public sector or can better be provided by the private sector. Public-private partnerships have emerged as a promising alternative to improve MSW management performance with privately owned enterprises often outperforming publicly owned ones. In Lebanon, several municipalities are transforming waste management services from a public service publicly provided into a public service privately contracted. In this context, a regulated private market for MSW management services is essential. The present study examines a recent experience of the private sector participation in MSW management in the Greater Beirut Area. The results of a field survey concerning public perception of solid waste management are presented. Analysis of alternatives for private sector involvement in waste management is considered and management approaches are outlined.     

Using Public Participation Geographic Information Systems to Identify Places of Watershed Service Provisioning

In this study, we used public participation geographic information systems methods to collect spatial data identifying places that stakeholders in Mobile Bay, Alabama think are important providers of watershed services. These methods allowed us to spatially analyze participatory data from general public respondents and directly compare them with other scientific data in a geographic information systems database. This study identified which places in the region participants believe are important providers of specific watershed services, including fish nurseries, storm protection, flood protection, and water quality protection, which would likely have public support for conservation. Additionally, we assessed the accuracy of participant watershed service identification using land cover data to identify inconsistencies and participant knowledge gaps. This information can be used to target outreach education efforts. We found that the accuracy with which participants correctly identified places with the necessary land cover to provide each service varied considerably. We believe this to be a useful tool for managers to elicit stakeholder input and to identify knowledge gaps regarding the provisioning of watershed services.     

B2C服饰类电商企业逆向物流网络联建研究

在电子商务环境下,由于网络购物的兴起,导致大量退货逆向物流和回收逆向物流.鉴于国内多数电商企业没有完善的逆向物流系统,相关学术研究和出版物较少,网购产品中81.8％是服装鞋帽类产品,故提出一种基于电商环境下服饰类行业联合构建逆向物流网络.该网络模型旨在降低两大逆向物流的回收成本,形成规模效应和溢出效应.因此,构建了0-1MILP数学模型和模拟数据,借助Lingo9.0计算软件找出模型的最佳运营状态,为服饰类电商企业高效完成逆向物流活动、提高服务质量、增强行业竞争力提供思路.     

以大数据驱动固体废物管理创新的思考

2015年7月,国务院印发《关于积极推进"互联网+"行动的指导意见》,鼓励利用物联网、大数据开展信息采集、数据分析、流向监测,跟踪废物流向,创新再生资源回收模式。我国固体废物种类多、数量大,部分废物具有一定的综合利用价值。从环境风险角度来看,需要关注固体废物生产、转移、利用、处置等多个环节,一直是环境管理的难点。但以大数据和云计算为代表的新技术为推动固体废物有效利用、提升环境风险防控能力提供了可能。文章介绍了新加坡利用大数据关联模型分析技术开展共生产业园区规划和建设,以及江苏省利用大数据和物联网技术开展危险废物转移动态监管的案例,分析了大数据应用在固体废物管理方面的优势和存在的挑战,为固体废物管理大数据建设提出了初步设想。未来固体废物大数据的建设应围绕《土壤污染防治行动计划》,首先要服务社会,实现数据共享和信息公开;其次要服务于日常管理,固体废物管理部门可以通过大数据应用辅助决策,落实简政放权,实现智慧管理;再次要服务于环境应急,通过对固体废物全生命周期的数据实时采集和动态分析,整合应急资源,服务应急救援。     

建设用地监管数据地理本体构建方法

针对建设用地监管数据多源异构特性,难以实现语义级数据集成共享的技术问题,开展建设用地监管数据地理本体构建技术研究,提出由地理概念类、地理属性、地理关系、地理实例、地理公理构成的五元组地理本体模型,面向地理信息领域特点和建设用地监管数据内容构建建设用地监管数据本体体系,提出建设用地监管数据地理本体构建方法,利用该模型和方法实现土地利用地类地理本体的构建,为实现建设用地监管数据基于数据语义级集成奠定基础.     

A Systematic Framework for the Design and Implementation of a Quality Management Practice: The Case of a Consulting Engineering Company

Company productivity and competitiveness in today's marketplace requires creative design, innovation, and the reduction of nonconformances, which require costly rework and can damage a firm's reputation with its customers and potential customers. Using the International Organisation of Standardization's (ISO) 9000 and 14000 series of standards, the authors of this article walk readers through the rigorous process of obtaining upper management buy‐in and sponsorship and engaging workers in a bottom‐up approach to establish the procedures necessary to perform world‐class engineering services.     

A STUDY OF WATER RESOURCES INFORMATION SERVICES1

A study designed to analyze two types of information services provided by the Water Resources Scientific Information Center (WRSIC) is described. This study was conducted to assess the monetary value and acceptability to users of the Selected Water Resources Abstracts (SWRA) Journal and the Selective Dissemination of Information (SDI) System. Results indicate that both services were well received and provide a useful and valuable service to a variety of users active in the area of water resources.     

Effects of Land Use Changes on the Ecosystem Service Values of a Reclamation Farm in Northeast China

Intensive agricultural development can change land use, which can further affect regional ecosystem services and functions. With the rapid growth of the population and the national demand for food, the northeast of China, which is located in the high latitudes, has experienced four agricultural developments since the 1950s. The original wetlands of this area were developed for farmland. The evaluation of ecosystem services is conducted to reveal the ecosystem status and variable trends caused by land reclamation. The aim of this study is to provide scientific basis for environmental management and for the sustainable development of agriculture in Northeast China. With GIS-RS technology, a typical farm was chosen to analyze variations in the ecosystem service value in response to land use changes during the study period. The total ecosystem service value of the farm decreased from 7523.10 million Yuan in 1979 to 4023.59 million Yuan in 2009 with an annual rate of ?1.6?% due to the decreasing areas of woodland and wetland. The increased areas of cropland, water area and grassland partly offset the loss of the total value, but the loss was still greater than the compensation. Waste treatment and climate regulation were the top two service functions with high service values, contributing to approximately 50?% of the total service value. The spatial difference of the ecosystem service value also was analyzed. The wetlands located in the central and northeastern sections of the farm changed significantly. From the aspect of ecosystem service value, the wetland and water area should be conserved, as they have the highest value coefficients. The accuracy of the value coefficient, however, needs to be studied further in future research.     

Personal Wilderness Relationships: Building on a Transactional Approach

Wilderness managers are charged with the challenging goal of balancing resource protection and experience quality across a broad, value-laden landscape. While research has provided insight into visitors’ motivations and their meanings for wilderness, a struggle exists to implement experiential concepts within current management frameworks. This research posits the human experience of wilderness to be an evolving, enduring relationship, and that research needs can be addressed by conceptualizing and investigating an individuals’ personal wilderness relationship. The purpose of this study was to explore wilderness relationships of visitors to the Boundary Waters Canoe Area Wilderness. A predictive model was proposed to investigate the internal dimensions of a visitor’s wilderness relationship. A mail-back questionnaire was distributed during the summer of 2007, resulting in a sample of 564 respondents. Data were analyzed using confirmatory factor analysis and structural equation modeling. Results from testing several relationship models provided support for a multidimensional structure consisting of five factors with a single overarching relationship factor. The preferred relationship model indicated the importance of identities and attachment in place relationships. Trust and commitment toward management were also important considerations. This research provided the preliminary evidence for a multidimensional wilderness relationship model and complements a perspective of wilderness experiences as wilderness. Findings may help to reframe decision-making and public-input processes that guide management actions to increased wilderness character protection and facilitate quality wilderness experiences.     

基于SOA的三峡库区水环境安全预警平台集成

从三峡库区水环境安全预警平台背景作用与意义,提出基于SOA的B/S与C/S相结合的技术架构设计及数据库层、组件服务层和集成应用层3层架构体系,探索GIS多源数据标准、GIS与模型库以及基于WebService接口的应用服务的平台集成技术实现;指出研究成果在水环境管理应用中不断完善。