CCall--healthy and successful work in call centres.

Call centre workplaces are in many ways a challenge to occupational health and safety. The occupation itself can be described as an IT information technology-supported, communication-intensive form of work with often unusual working hours and a high rate of part-time employment. Data on the employee turnover as well as absenteeism related to occupational disability is quite contradictory. Occupational safety and its proponents still have to find new ways into the corporate structures and cultures of this relatively new and rapidly growing branch of industry. In a 2-year research and development project, using a holistic approach and under consideration of all the relevant disciplines, call centre workplaces were studied, and organisational measures were developed and field tested by putting them into practice. Practical help was developed for a sustainable strategy for successful and healthy work in call centres.     

Complex and nonlinear climate-driven changes in freshwater insect communities over 42 years

The ongoing biodiversity crisis becomes evident in the widely observed decline in abundance and diversity of species, profound changes in community structure, and shifts in species’ phenology. Insects are among the most affected groups, with documented decreases in abundance up to 76% in the last 25–30 years in some terrestrial ecosystems. Identifying the underlying drivers is a major obstacle as most ecosystems are affected by multiple stressors simultaneously and in situ measurements of environmental variables are often missing. In our study, we investigated a headwater stream belonging to the most common stream type in Germany located in a nature reserve with no major anthropogenic impacts except climate change. We used the most comprehensive quantitative long-term data set on aquatic insects available, which includes weekly measurements of species-level insect abundance, daily water temperature and stream discharge as well as measurements of additional physicochemical variables for a 42-year period (1969–2010). Overall, water temperature increased by 1.88 °C and discharge patterns changed significantly. These changes were accompanied by an 81.6% decline in insect abundance, but an increase in richness (+8.5%), Shannon diversity (+22.7%), evenness (+22.4%), and interannual turnover (+34%). Moreover, the community's trophic structure and phenology changed: the duration of emergence increased by 15.2 days, whereas the peak of emergence moved 13.4 days earlier. Additionally, we observed short-term fluctuations (<5 years) in almost all metrics as well as complex and nonlinear responses of the community toward climate change that would have been missed by simply using snapshot data or shorter time series. Our results indicate that climate change has already altered biotic communities severely even in protected areas, where no other interacting stressors (pollution, habitat fragmentation, etc.) are present. This is a striking example of the scientific value of comprehensive long-term data in capturing the complex responses of communities toward climate change.     

Biomonitoring verkehrsbedingter Platin-Immissionen

Traffic related platinum deposits on, or near to, the roads. Platinum accumulation was studied using the method of standardised culture of grass (Lolium multiflorum) at locations with different traffic exposure in the region of Munich. Grass cultures from 6 locations with high traffic exposure, and 3 reference locations far away from traffic emissions, were analysed in 1992 and 1993. The results show a good indication of the platinum emissions byLolium multiflorum. The platinum concentrations rose with the increasing traffic. They diminished with growing distance from the verge of the road. The highest average platinum concentrations were measured at locations close to highly frequented urban roads, in the range 0.8 to 2.9 μg/kg dm. The average platinum concentration at locations far from emissions was found in the range of 0.17 to 0.51 μg/kg dm in 1992 and 1993. The good correlation between the platinum concentrations in grass cultures and the concentrations of other traffic-related elements, like antimony, chromium and lead, verifies the dependence of platinum accumulation from traffic.