Ensuring the service quality at a university construction technology laboratory in Brazil

Service quality in a construction technology laboratory can result in an improvement in construction companies’ competitiveness. This research aims to evaluate the service quality provided by a construction technology laboratory, specifically in the segment of performing testing through the rupturing of concrete samples. For this research, a survey was conducted using a structured questionnaire that was created based on a literature review regarding the surveying of laboratory customers at a university in the south of Brazil. Our research was both exploratory and quantitative, and the data were analyzed by applying multivariate data analysis. The conclusions of this study show that the dimensions of quality services are: communication, reliability, responsiveness, credibility, and tangibility. These five dimensions together provide a high explained variance standard of 79.75%. Having a suitable number of attendants available to serve customers and presenting agility in the construction laboratory is one of the managerial research contributions. Moreover, through information availability, this research generates greater traceability that can be used both by customers and by institutional management. Constantly and thoroughly monitoring the customer service cycle is another relevant factor that can improve the quality of the services provided.     

The clustering conditions for managing creative tourism destinations: the Alqueva region case,Portugal

The paper discusses conditions and format of a cluster model to support the management of a potential creative tourism destination in a setting where regional cross-sectoral collaboration is lacking. Creative tourism development requires a flexible framework and a healthy collaboration environment, more so when associated with resources shared by several stakeholders. This article focuses on the tourism potential of archaeological knowledge discovered during the environmental impact assessment of the Alqueva dam (Alentejo, Portugal). Interviews were conducted with 38 regional actors in the tourism and heritage sectors, as well as the dam developers and the companies responsible for archaeological interventions. Findings indicate that the lack of specific local policy addressing archaeological heritage hampers its potential use for tourism development, which is further aggravated by the absence of stakeholder communication and cooperation. A conceptual cluster model for the management of creative tourism destinations based on heritage resources and other local resources is proposed.     

Tales of science and defiance: the case for co-learning and collaboration in bridging the science/emotion divide in water recycling debates

Although science is generally assumed to be well integrated into rational decision-making models, it can be used to destabilise consultative processes, particularly when emotions are involved. Water policies are often seen as debates over technical and engineering issues, but can be highly controversial. Recycled water proposals, in particular, can create highly emotive conflicts. Through a case study regarding the rejection of recycled water proposals in the south-east Queensland, Australia, we explore the influence of science and emotions in contemporary water planning. We highlight the dangers inherent in promoting technical water planning issues at the expense of appropriate consideration of citizen concerns. Combining the science–policy interface and stakeholder engagement literatures, we advocate for collaborative decision-making processes that accommodate emotions and value judgements. A more collaborative stakeholder engagement model, founded on the principles of co-learning, has the potential to broaden the decision-making base and to promote better and more inclusive decision-making.     

Alkali activation processes for incinerator residues management

Incinerator bottom ash (BA) is produced in large amount worldwide and in Italy, where 5.1 millions tons of municipal solid residues have been incinerated in 2010, corresponding to 1.2–1.5 millions tons of produced bottom ash. This residue has been used in the present study for producing dense geopolymers containing high percentage (50–70 wt%) of ash. The amount of potentially reactive aluminosilicate fraction in the ash has been determined by means of test in NaOH. The final properties of geopolymers prepared with or without taking into account this reactive fraction have been compared. The results showed that due to the presence of both amorphous and crystalline fractions with a different degree of reactivity, the incinerator BA geopolymers exhibit significant differences in terms of Si/Al ratio and microstructure when reactive fraction is considered.     

Biodegradability of Banana and Plantain Cellulose Microfibrils Films in Anaerobic Conditions

Currently, cellulose microfibrils are being investigated as nanofillers for polymers to increase their biodegradability. However, until now there has been no report on their degradability by microorganisms. In this work the anaerobic degradation of cellulose microfibril films extracted from banana and plantain plant rachis residues has been studied. Samples were exposed to burial tests in nature compost during 14?days. Changes due to the degradation process were investigated by techniques as optical microscopy, tensile tests, viscosity measurements, ATR-FTIR spectroscopy, X-ray diffraction and thermogravimetric analysis. Biodegradability was higher for cellulose microfibril films extracted from banana (BCMF) than plantain films (PCMF). Growth of microorganism colonies on BCMF films and just yellowing on PCMF films was observed by microscopic analysis. New bands characteristic of aldehyde functional groups due to the breaking of ??-(1,4)-glycosidic bonds were observed in infrared spectra. This breakage was also responsible for the fall-down of mechanical properties and polymerization degree. X-ray diffraction and thermogravimetric analysis showed that BCMF films were at the first stage of degradation for the used burial test times because the microorganisms only attacked the amorphous cellulose leading to a slight increase in crystallinity. In the case of PCMF films this variation remained practically invariant.     

Assessing supercritical fluid extraction for the analysis of fipronil,kresoxim-methyl,acrinathrin, and pyridaben residues in melon

An analytical method, using supercritical fluid extraction (SFE), was assessed for residue analysis of the insecticides fipronil, acrinathrin and pyridaben and the fungicide kresoxim-methyl in melons. Extraction conditions were optimized on glass beads, as inert material, evaluating different pressures, temperatures, and CO₂ volumes. Also, the extractability of pesticides from hydromatrix and anhydrous magnesium sulfate was evaluated. Both adsorbents were evaluated for the preparation of SFE-spiked melon samples. Extractions of fortified samples were done using 20 mL of CO₂, 300 atm, and 50°C. Different extraction conditions, including the addition of water and methanol as a static modifier, were used to assess the extractability of these pesticides, and the addition of methanol was demonstrated to improve the extraction of all the studied pesticides.     

Wave hydrodynamics around a multi-functional artificial reef at Leirosa

This paper describes an application of the Boussinesq-type COULWAVE model to study the wave hydrodynamics in the vicinity of a multi-functional artificial reef (MFAR). This reef is under investigation and consists of a supplementary protection solution for the Leirosa sand dune system located at South of Figueira da Foz, on the Portuguese West coast. Such installation near the coastline is expected to contribute to enhance the surfing conditions in the area, protect the sand dune system in the surroundings of Leirosa beach, and increase its environmental value. Numerical calculations with the COULWAVE model were performed for four test cases, considering two reef geometries (differing in the reef angle) and two incident wave conditions (storm condition and a common wave condition). Comparisons between the results obtained, in terms of wave heights and breaking line positions allow us to assess the influence of the reef on the hydrodynamics near the beach and around the reef. Moreover, the reef performance was analysed in terms of surfability and coastal protection. The surfability parameters (breaker height, Iribarren number and peel angle) were calculated for each test case using the numerical wave heights, wave directions and wave breaking positions. Comparisons of parameters allow characterizing the most appropriate configuration of the reef to improve the surfing conditions in the study area. A methodology based on numerical free surface elevations and horizontal velocity components was developed to calculate wave directions, since this is not a direct output of the COULWAVE model. Concerning coastal protection, analyses of the mean currents around the reef were used together with observations of the velocity cells near the shoreline as an indication of the sediment transport.     

Application of Sensitivity and Flux Analyses for the Reduction of Model Predicting the Photooxidative Degradation of an Azo Dye in Aqueous Media

The prediction of the system behavior is of significant interest when evaluating appropriate technologies for wastewater treatment. The robust prediction could be achieved by empirical mathematical modeling techniques, but they do not include steps in degradation of organic pollutants. Mechanistic models (MM) include chemical/physical phenomena, but may also include numerous reactions resulting with the complicated kinetic expressions with large number of parameters. This modeling approach can be challenging for complex system such as advanced oxidation processes. With the goal to reduce the number of reactions involved in developed MM, keeping the high prediction power, sensitivity, and flux analyses was employed. The results showed that MM describing the degradation of organic dye in water matrix by photooxidation processes can be significantly simplified, by reducing the number of reactions included without affecting the predictive power. The calculated root mean square deviation values between data predicted by MM and reduced MM_R differ insignificantly (≤1.4 %).