Does employee safety influence customer satisfaction? Evidence from the electric utility industry

ProblemResearch on workplace safety has not examined implications for business performance outcomes such as customer satisfaction.MethodIn a U.S. electric utility company, we surveyed 821 employees in 20 work groups, and also had access to archival safety data and the results of a customer satisfaction survey (n = 341).ResultsIn geographically-based work units where there were more employee injuries (based on archival records), customers were less satisfied with the service they received. Safety climate, mediated by safety citizenship behaviors (SCBs), added to the predictive power of the group-level model, but these two constructs exerted their influence independently from actual injuries. In combination, two safety-related predictor paths (injuries and climate/SCB) explained 53% of the variance in customer satisfaction.DiscussionResults offer preliminary evidence that workplace safety influences customer satisfaction, suggesting that there are likely spillover effects between the safety environment and the service environment. Additional research will be needed to assess the specific mechanisms that convert employee injuries into palpable results for customers.Impact on IndustryBetter safety climate and reductions in employee injuries have the potential to offer payoffs in terms of what customers experience.     

DYNAMICS OF SIMULATED EFFECTS OF IRRIGATION OVER DRYLAND FARMING IN SASKATCHEWAN1

ABSTRACT: Irrigation development in Saskatchewan was initiated as an instrument to bring forth regional stability through drought proofing and diversification in the agricultural sector. This development has been surrounded by controversies. Particularly, some critics questioning its economic value to the farmer. In this study, irrigation on a farm is compared as a growth alternative to the expansion of dryland farming. Under relatively conservative machine replacement policies, modest family withdrawals, government subsidized irrigation loans, and relatively favorable gross operating margins, irrigation can be a profitable undertaking in the South Saskatchewan River Basin.     

养活九十亿人

本世纪期间,技术进展已经使农作物生产率发生了革命,但农作物产率的提高已经开始放慢,而世界人口却继续增长.土地退化和水资源的压力是对非常需要的土地生产率提高的严重障碍.满足21世纪全球食品需要将要求一致的人口控制政策,推进可持续消费,和大大提高我们对土地、水及其它自然资源的使用效率.本文提供了对这些问题的前瞻性分析和解决这些问题的建议.     

An inter-laboratory study to test the ability of amendments to reduce the availability of Cd, Pb, and Zn in situ

An international inter-laboratory research program investigated the effectiveness of in situ remediation of soils contaminated by cadmium, lead and zinc, measuring changes in soil and soil solution chemistry, plants and soil microbiota. A common soil, from mine wastes in Jasper County MO, was used. The soil was pH 5.9, had low organic matter (1.2 g kg(-1) C) and total Cd, Pb, and Zn concentrations of 92, 5022, and 18 532 mg kg(-1), respectively. Amendments included lime, phosphorus (P), red mud (RM), cyclonic ashes (CA), biosolids (BIO), and water treatment residuals (WTR). Both soil solution and NH4NO3 extractable metals were decreased by all treatments. Phytotoxicity of metals was reduced, with plants grown in P treatments having the highest yields and lowest metal concentration (0.5, 7.2 and 406 mg kg(-1) Cd, Pb, and Zn). Response of soil micro-organisms was similar to plant responses. Phosphorus addition reduced the physiologically based extraction test Pb from 84% of total Pb extracted in the untreated soil to 34.1%.     

Changes in polybrominated diphenyl ether (PBDE) levels in cooked food

Food surveys for levels of toxic chemicals frequently report the levels on an uncooked basis. It is known that cooking may in some conditions decrease the amount of dioxins and related chemicals in food. Surveys of polybrominated diphenyl ether (PBDE) levels in food to date show data from uncooked food only. In this article, it was shown that broiling, with fat dripped from the foods reported here, ground beef, ground lamb, catfish, trout, and salmon, reduces the amount of PBDEs in these foods. This suggests that calculations of food intake need to take into consideration levels in the cooked food rather than in the uncooked food.     

Applicability of Montreal Process Criterion 4 — soil and water conservation — to rangeland sustainability

SUMMARY

Criterion 4 of the Montreal Process addresses the conservation of soil and water resources as a way to assess the sustainability of a nation's forests. For the most part, the indicators under this criterion are relevant to rangelands. The area and percent of rangeland with significant soil erosion apply equally well to both biomes. Percent of streams with flow rates and timing outside its range of historical variation is also equally important, although a measure of proper functioning and condition may provide a better measure of the indicator. The area and percent of rangeland with diminished soil productive capability because of a loss of reduced organic matter or changed physical characteristics can be useful indicators locally and regionally.     

Site fidelity and homing behaviour in intertidal fishes

The theory of ecological cognition poses that the brains and behaviour of animals are shaped by the environmental challenges they face in their everyday lives. Site fidelity and homing ability was tested for five species of intertidal rock pool fish by tagging and displacing them to new rock pools at various distances from their ‘home’ rock pools. Three of the species were rock pool specialists whilst the remaining two spend a small proportion of their life in rock pools during early ontogeny. The three specialists showed strong site fidelity with >50 % of individuals found in the same pool 42 days after tagging. In contrast, the non-specialist species showed low fidelity and poor homing abilities. Homing success in the rock pool specialists remained relatively stable as displacement distance increased. The effect of body size on homing ability was species dependent, with only one species showing a significantly greater tendency to home with increasing size.     

Novel molecular fingerprinting of marine avian diet provides a tool for gaining insights into feeding ecology

C₂₅ highly branched isoprenoids (HBIs) are produced by a relatively small number of diatom species, yet are common constituents of almost all marine environments. Previously, detection of HBIs in a few aquatic Arctic animals has indicated the potential use of these lipids for providing novel ecological information. In the current study, analysis of lipid extracts of livers from Leach’s storm petrel (Oceanodroma leucorhoa) and Brunnich’s guillemot (Uria lomvia) facilitated identification and quantification of HBI isomers. HBIs were found in the tissues of all specimens with clear differences in the abundances and distributions of individual HBI isomers both between Atlantic as well as Arctic birds. These differences are consistent with contrasting oceanographic regimes and suggests that regional differences in HBIs are reflected in the tissues of consumers. Tissue-specific assessment of HBI distributions has also revealed the presence of these lipids in muscle for the first time. This study represents the first report of HBI lipids in birds and provides evidence that these lipids are transferred across trophic levels and extends their potential use as chemical tracers beyond the ecology of aquatic organisms.     

An evaluation of public participation information for land use decisions: public comment,surveys, and participatory mapping

ABSTRACT

Public participation in the form of public meetings and written submissions has been criticised as a democratic ritual that fails to give citizens a real voice in government decisions. Participatory mapping and community surveys are alternative public participation (PP) methods that can augment legally required processes for land use planning. To date, there has been little evaluation research comparing the information content generated by required PP processes and alternative PP sources with respect to local land use decisions. Using multiple development projects from a case study community, we analysed and compared information generated from three different sources of public participation: (1) formal public comment (written submissions), (2) responses to community survey questions, and (3) land use preferences generated from participatory mapping. We found public comment strongly supported development while results from survey questions and participatory mapping methods revealed community ambivalence. The differences in public opinion are attributed to two key factors: the representativeness of participants in the PP process and the specific methods used for measuring public opinion. Community surveys and participatory mapping generated more accurate and representative community information compared to the formal PP process which was characterised by lower participation and vulnerability to special interest manipulation. For local government decision makers, the political risk of broadening PP information appears high relative to the risk of inaccurately assessing public opinion thus limiting adoption of alternative PP methods such as participatory mapping.     

Halton iterative partitioning: spatially balanced sampling via partitioning

A new spatially balanced sampling design for environmental surveys is introduced, called Halton iterative partitioning (HIP). The design draws sample locations that are well spread over the study area. Spatially balanced designs are known to be efficient when surveying natural resources because nearby locations tend to be similar. The HIP design uses structural properties of the Halton sequence to partition a resource into nested boxes. Sample locations are then drawn from specific boxes in the partition to ensure spatial diversity. The method is conceptually simple and computationally efficient, draws spatially balanced samples in two or more dimensions and uses standard design-based estimators. Furthermore, HIP samples have an implicit ordering that can be used to define spatially balanced over-samples. This feature is particularly useful when sampling natural resources because we can dynamically add spatially balanced units from the over-sample to the sample as non-target or inaccessible units are discovered. We use several populations to show that HIP sampling draws spatially balanced samples and gives precise estimates of population totals.