Service quality evaluation in the context of a technology laboratory

The intent of this research is to investigate how the customers of a technological control laboratory for civil construction materials perceived the quality of the services delivered by the lab, specifically in regard to the service of concrete compression testing. The popular SERVQUAL scale, a multidimensional instrument used to capture customer expectations and perceptions, was used as a model for the application of a survey. Exploratory factor analyses were employed to evaluate customers’ perceptions and experiences of service quality in regard to the dimensions and accompanying attributes of the SERVQUAL scale. Twenty attributes, which were grouped within five dimensions (Reliability, Assurance, Tangibles, Responsiveness, and Empathy), were identified, explaining 80.417% of the variance between customer expectations and perceptions and characterizing these dimensions on a modified SERVQUAL scale. Analysis of the results allowed us to identify discrepancies in perceived service quality compared with customers’ expectations. Most of the identified gaps between expectations and perceptions resulted in negative values.     

Fish Mercury and Surface Water Sulfate Relationships in the Everglades Protection Area

Few published studies present data on relationships between fish mercury and surface or pore water sulfate concentrations, particularly on an ecosystem-wide basis. Resource managers can use these relationships to identify the sulfate conditions that contain fish with health-concerning total mercury (THg) levels and to evaluate the role of sulfate in methyl-mercury (MeHg) production. In this study, we derived relationships between THg in three fish trophic levels (mosquitofish, sunfish, and age-1 largemouth bass) and surface water sulfate from 1998 to 2009 for multiple stations across the Everglades Protection Area (EPA). Results show the relationship between sulfate and fish THg in each fish type is nonlinear and largely skewed, similar to the relationship between MeHg production and sulfate concentration in peatland sediment pore water identified by other researchers. Peak fish THg levels occurred in ~1 to 12 mg/L sulfate conditions. There was significant variability in the fish THg data, and there were several instances of high-fish THg levels in high-sulfate conditions (>30 mg/L). Health-concerning fish THg levels were present in all surface water sulfate conditions; however, most of these levels occurred in 1–20 mg/L sulfate. The data in this study, including recent studies, show consistent and identifiable areas of high- and low-fish THg across the spectrum of surface water sulfate concentration, therefore, applying an ecosystem-wide sulfur strategy may be an effective management approach as it would significantly reduce MeHg risk in the EPA.     

Application of a Physical Input–Output Table to Evaluate the Development and Sustainability of Continental Water Resources in Spain

Continental waters are complex resources in terms of a measurable physical quantity, and measuring them requires a good knowledge of total water availability. In this research, an accounting physical input–output table (PIOT) was applied to evaluate total water resources and gross annual availabilities at each stage of the natural-artificial water cycle. These stages are considered subsystems of a continental water resource system describing water transfers for an average year within 13 administrative basins of Spain. Water transfers between various subsystems are characterized by internal flows decreasing the water resource availabilities. The PIOT analysis establishes these internal flows, and the origins and final uses of the total resources for each subsystem. The input-output balance registered an unsustainable negative net accumulation in eight water basins. The PIOT analysis also allowed the calculation of significant indicators such as water resource developments (RDI) and their sustainable use (SUI). RDI and SUI demonstrate that groundwater is a critical resource affecting the environment (e.g., wetlands in the upper Guadiana) and the water supply (e.g., irrigation in the Segura basin). The results of this model suggest that above-/below-ground hydrological links are important when decisions have to be made in order to provide a satisfactory supply of water in Spain. The model integrates the different water basins under territorial criteria, and therefore it may be useful for the Spanish National Hydrological Plan.     

Use of organic coagulant/flocculant for treatment of effluents generated in intensive rearing of swine

Separation of water for reuse is essential in an effluent treatment system, especially in activities with high water consumption, such as a pig production system. The objective of this work was to evaluate the efficiency of Tanfloc SG^® coagulant tannin/organic flocculant used to treat effluent generated during the intensive rearing of swine. For the evaluation, laboratory and in situ tests (field test) were performed. The laboratory tests were performed to define the concentration (1 and 16%), dosage (0, 0.1, 0.2, 0.3, 0.4, 0.5, 1.0, 2.0, 4.0, 8.0, and 16.0 milliliters of the solution), and time (24, 48, 72, and 96 hours) of coagulation/flocculation treatment of the solid portion of the effluent. The parameters pH, turbidity, oxidation reduction potential, dissolved oxygen, and electroconductivity (in microsiemens per centimeter) were evaluated using a multiparameter probe and the parameters ammonia (NH₃), nitrate (NO₃), and nitrite (NO₂) in the laboratory, in relation to the coagulation/flocculation time of the solid part of the effluent. The use of tannin as a coagulant/flocculant of plant origin in the treatment of swine effluents was effective in reducing turbidity and concentrations of ammonia, nitrite, and nitrate, and it allowed separation of the solid–liquid phase in approximately 68% as liquid phase.     

An empirical study for the direct and indirect links between trust in regulatory institutions and acceptability of hazards

Several studies have identified a significant relationship between trust in regulatory institutions and the extent of a hazard’s acceptability. Many, however, have overlooked the potential impact perceived risk and perceived benefit may have on the relationship. Our principal goal is to assess empirically the link between social trust in regulatory entities and the degree of public acceptability of hazards in view of interactions among social trust, perceived risk, perceived benefit and public acceptability. A survey was conducted in 2006 in three cities representative of central Mexico. A total of 356 participants answered the survey. Each participant assessed 30 hazards for perceived risk, perceived benefit, acceptability, social trust in regulatory entities, and personal knowledge. Our main finding was that social trust retained a direct as well as an indirect causal link with the degree of a hazard’s public acceptability, independent of hazard, the extent of knowledge, and the magnitude of the hazard’s perceived risk and benefit. The relationship encountered between perceived risk and acceptability was unexpected, as numerous studies have demonstrated empirically the influence perceived risk on how acceptable an activity or technology is. In our results the statistical significance of the perceived risk-acceptability relationship practically disappeared when controlled for institutional trust and perceived benefit. In other words, the net linear relationship between perceived risk and acceptability is mediated by the extent of social trust and the benefit perceived. Comparisons with several prior studies are conducted, and implications for regulatory entities are discussed.     

Fungal biofilters for toluene biofiltration: evaluation of the performance with four packing materials under different operating conditions

Packing materials play a key role in the performance of bioreactors for waste gas treatment and particularly in biofilter applications. In this work, the performance of four differently packed biofilters operated in parallel for the treatment of relatively high inlet concentration of toluene was studied. The reactors were compared for determining the suitability of coconut fiber, digested sludge compost from a waste water treatment plant, peat and pine leaves as packing materials for biofiltration of toluene. A deep characterisation of materials was carried out. Biological activity and packing capabilities related to toluene removal were determined throughout 240 days of operation under different conditions of nutrients addition and watering regime. Also, biofilters recovering after a short shutdown was investigated. Nutrient addition resulted in improved removal efficiencies (RE) and elimination capacities (EC) of biofilters reaching maximum ECs between 75 and 95 g m(-3)h(-1) of toluene. In the first 80 days, the pH decreased progressively within the reactors, causing a population change from bacteria to fungi, which were the predominant decontaminant microorganisms thereafter. All reactors were found to recover the RE rapidly after a 5 days shutdown and, in a maximum of 7 days, all reactors had been completely recuperated. These results point out that fungal biofilters are a suitable choice to treat high loads of toluene. In general, coconut fiber and compost biofilters exhibited a better performance in terms of elimination capacity and long-term stability.     

Hydrogen sulfide generation in simulated construction and demolition debris landfills: impact of waste composition

Hydrogen sulfide (H2S) generation in construction and demolition (C&D) debris landfills has been associated with the biodegradation of gypsum drywall. Laboratory research was conducted to observe H2S generation when drywall was codisposed with different C&D debris constituents. Two experiments were conducted using simulated landfill columns. Experiment 1 consisted of various combinations of drywall, wood, and concrete to determine the impact of different waste constituents and combinations on H2S generation. Experiment 2 was designed to examine the effect of concrete on H2S generation and migration. The results indicate that decaying drywall, even alone, leached enough sulfate ions and organic matter for sulfate-reducing bacteria (SRB) to generate large H2S concentrations as high as 63,000 ppmv. The codisposed wastes show some effect on H2S generation. At the end of experiment 1, the wood/drywall and drywall alone columns possessed H2S concentrations > 40,000 ppmv. Conversely, H2S concentrations were < 1 ppmv in those columns containing concrete. Concrete plays a role in decreasing H2S by increasing pH out of the range for SRB growth and by reacting with H2S. This study also showed that wood lowered H2S concentrations initially by decreasing leachate pH values. Based on the results, two possible control mechanisms to mitigate H2S generation in C&D debris landfills are suggested.     

Oxidative stress is an early symptom triggered by aluminum in Al-sensitive potato plantlets

The objective of this study was to evaluate whether the oxidative stress caused by aluminum (Al) toxicity is an early symptom that can trigger root growth inhibition in Macaca (Al-sensitive) and SMIC148-A (Al-tolerant) potato clones. Plantlets were grown in a nutrient solution (pH 4.00) with 0, 100 and 200 mg Al L⁻¹. At 24, 72, 120 and 168 h after Al addition, root length and biochemical parameters were determined. Regardless of exposure time, root length of the Macaca clone was significantly lower at 200 mg Al L⁻¹. For the SMIC148-A clone, root length did not decrease with any Al treatments. Al supply caused lipid peroxidation only in Macaca, in both roots (at 24, 72, 120 and 168 h) and shoot (at 120 and 168 h). In roots of the Macaca, catalase (CAT) and ascorbate peroxidase (APX) activity decreased at 72 and 120 h, and at 24, 72 and 120 h, respectively. At 168 h, both activities increased upon addition of Al. In roots of the SMIC148-A, CAT activity increased at 72 and 168 h, whereas APX activity decreased at 72 h and increased at 24, 12 and 168 h. The Macaca showed lower root non-protein thiol group (NPSH) concentration at 200 mg Al L⁻¹ in all evaluations, but the SMIC148-A either did not demonstrate any alterations at 24 and 72 h or presented higher levels at 120 h. This pattern was also observed in root ascorbic acid (AsA) concentration at 24 and 120 h. The cellular redox status of these potato clones seems to be affected by Al. Therefore, oxidative stress may be an important mechanism for Al toxicity, mainly in the Al-sensitive Macaca clone.     

Integration of ozonation and an anaerobic expanded granular sludge bed reactor for micropollutant removal from sewage

Environmental Science and Pollution Research - Conventional sewage treatment systems are generally not designed to remove micropollutants, requiring the development of new technologies, such as the...