客户关系生命周期管理及其策略

客户关系生命周期理论的提出对服务经济时代的企业产生了巨大的影响,该理论在强调了客户关系存在周期性的同时,也提出了对客户关系应当进行阶段性管理;阐述了客户关系生命周期理论,并在此基础上提出了客户关系动态发展模型,旨在帮助管理人员更清楚地认识到客户关系的长期价值和对客户关系的各个阶段进行良好的管理.     

城乡接合部居民楼火灾风险评价及防控对策研究

为了准确探究城乡接合部居民楼火灾事故致因机理,预防与控制城乡接合部日常生产与生活过程中引发火灾事故的有效途径,建立信息面更全、实际性更强的火灾风险评估模型是目前行之有效的手段。基于湖南省某地发生火灾事故的实际情况,根据事故树分析法,以城乡接合部居民楼火灾事故为顶事件构建事故树,计算得到事故树的最小割集、最小径集和结构重要度,研究城乡接合部居民楼火灾事故的发生模式、致因因素及影响程度,为改善城乡接合部居民楼火灾安全提供重要的理论依据,并提出相应的防控措施及对策。     

Facile Preparation of Chitosan Films for High Performance Removal of Reactive Blue 19 Dye from Aqueous Solution

This study aimed at finding effective strategies for high-performance removal of reactive blue 19 (RB19) dye from aqueous solution. Chitosan (CS) films had been prepared by using solvent casting with mild drying for this purpose. The CS films were characterized by X-ray diffraction, field-emission scanning electron microscopy, and Fourier transform infrared (FTIR) spectroscopy. The performance of RB19 removal using CS were evaluated by varying contact time, solution pH, initial dye concentration, and adsorbent dosage. Adsorption isotherms, kinetics, and desorption were investigated by batch experiments. Results showed that CS films exhibited the optimal adsorption performance for RB19 removal and high maximum adsorption capacities of RB19, which were 799 and 822.4 mg g^?1 at 20 and 40 °C, respectively. Adsorption kinetic data were well described by the pseudo-second-order kinetic model. FTIR analyses further indicated that interactions between RB19 and the CS film occurred during adsorption. The CS films also exhibited satisfactory desorption of RB19 at about 80 % after 30 min of desorption at pH 11. Our study demonstrated that the CS films can be easily prepared and applied for effective removal of RB19 in treatment of wastewater.     

Report on the fifth meeting of INRA’s national network of ecotoxicologists,ECOTOX

The fifth meeting of INRA’s national network of ecotoxicologists took place on 25 to 27 November 2014 in Biarritz, France. The main aim of the meeting was to bring together ecotoxicologists from INRA and associated partners, providing them ample opportunity to share and discuss their latest scientific results as well as the national policy of research in ecotoxicology and to precise perspectives for the network.     

The temporal stability and developmental differences in the environmental impacts of militarism: the treadmill of destruction and consumption-based carbon emissions

This study examines the relationship between national-level militarism and consumption-based carbon dioxide emissions. We analyze panel data from 1990 to 2010 for 81 nations to determine whether the magnitude of the effects of (1) military expenditures as percent of total gross domestic product and (2) military personnel as percent of total labor force on carbon emissions change over time. Results of two-way fixed effects models highlight the temporal stability of the environmental impacts of both national-level military characteristics. The findings also reveal that the effect of military expenditures on emissions is larger in the more developed OECD nations than in the developing non-OECD nations. Overall, the results support the treadmill of destruction perspective, which suggests that the nations’ militaries are an important social institution to consider in sustainability science research on the human drivers of global environmental change.