Ergonomics and Quality Management—Humans in Interaction With Technology,Work Environment,and Organization

Abstract

In many studies, ergonomics has been shown to influence human performance. The aim of this paper was to demonstrate imp ortan t ergonomics influences on quality in industrial production, from the perspective of interactions between humans, technology, organization, and work environment. A second aim was to elab orate on the implications of these findings for the development of quality management strategies. This paper shows that ergonomics problems in terms of adverse work environmental conditions, in appropriate design of technology, and an unsuitable org an izatio n are important causes of quality deficiencies. Problem solving aimed at improving ergonomics, quality, and productivity simultaneously is likely to obtain sup po rt from most of the interest parties of the company, and may also enhance participation. Ergonomics has the potential of becoming a driving force for the development of new quality management strategies.     

Participative Versus Assigned Production Standard Setting in a Repetitive Industrial Task: A Strategy for Improving Worker Productivity

Abstract

The participative standard with feedback condition was superior to the assigned difficult (140% of normal) standard with feedback condition in terms of worker productivity. The percentage increase in worker productivity with the participative standard and feedback condition was 46%, whereas the increase in the assigned difficult standard with feedback was 23%, compared to the control group (no standard, no feedback). Worker productivity also Improved significantly as a result of assigning a normal (100%) production standard with feedback, compared to the control group, and the increase was 12%. The participative standard with feedback condition emerges as the optimum strategy for improving worker productivity in a repetitive industrial production task.     

Isometric Pull and Push Strengths of Paraplegics in the Workspace: 2. Statistical Analysis of Spatial Factors

The effect of reach levels, horizontal angles, and vertical angles on isometric pull and push strengths of male and female was determined. Highly significant increases in men’s push strength were found between extreme to maximum reaches, and from extreme to normal reaches. However, for women’s push strength, a significant increase was found only between extreme to maximum reach. Significant or highly significant increases were found in men’s and women’s pull strength between the horizontal angle (θ) sagittal through the active shoulder (90°) and other angles (0, 45, and 135°). However, for men’s push strength, highly significant increases were found between the horizontal angle 45° from the frontal plane, and other angles. For women’s push strength, significant or highly significant increases were found between the horizontal angles 0° and angles of 90 and 135°. For men’s and women’s pull strength, significant or highly significant increases were found between the vertical angle (?), 90°, and other angles (–20, 0, and 45°). Similar increases were found for women’s push strength between the 45° angle and other angles. In the design of a workstation for paraplegics that requires pull and push forces, consideration must be given to the spatial factors.     

Integrated Estimation of the Effect of Physical Factors on Human Functional State During Mental Work

The purpose of this study was to develop a model for an integrated estimation of the functional state of the human organism (FSHO) and an integral estimation of physical factors (PF) for hygienic rating. Tests were performed twice with 3 men in 0.7-clo clothing during 4-hr mental work with 9 combinations of 4 PF: wideband noise (55–83 dB(A)), whole-body vibration (6 Hz, a_z = 0.2–1.8 ms^?2), air temperature (18–30 °C), and illumination (1, 3, 5 lx). Thermoregulatory, cardiovascular, and psychophysiological reactions and temporary threshold of hearing (TTS₂) shifts were studied. For the integral estimation of PF influence on FSHO the model F(y₁, y₂, ... y_m) = f(x₁, x₂, ... x_n) was used, relating both FSHO and PF sets. The most important physiological parameters in creating FSHO are defined and the contribution of individual parameters of FSHO and PF is found.     

An Evaluation of the NIOSH Lifting Equation: A Psychophysical and Biomechanical Investigation

Using the results of psychophysical and biomechanical experiments, NIOSH (National Institute for Occupational Safety and Health) Recommended Weight Limit (RWL), the Lifting Index (LI), the form of the asymmetry multiplier, and the criterion for compression force were investigated. Analysis of the results indicated a significant difference between the NIOSH RWL and the reported Maximum Acceptable Weight of Lift (MAWL). Contrary to the NIOSH lifting equation, the form of the asymmetry multiplier was found to be non-linear. The overall average of peak compression force on the L5/S1 was 3685 N. Fifty-eight percent of all compression forces reported in the biomechanical experiment were found to exceed the suggested 3400 N set by NIOSH guidelines. These results support previous research findings on the validity of NIOSH guidelines.     

Driver Workload Response to In-Vehicle Device Operations

A central concern of Intelligent Transportation Systems (ITS) is the effect of in-vehicle devices (e.g., cell phones, navigation systems, radios, etc.) on driver performance and safety. As diverse and innovative technologies are designed and implemented for in-vehicle use, questions regarding the presence and use of these devices assume progressively greater importance. Further concerns for advanced driver training require us to develop and validate reliable and effective procedures for assessing such effects. This work examines a number of candidate procedures, in particular the evaluation of change in cognitive workload as a strategy by which such goals might be achieved.     

Ergonomic Program Effectiveness: Ergonomic and Medical Intervention

The implementation of a successful ergonomic and medical intervention program designed to reduce the number and severity of injuries and illnesses and the associated levels of discomfort in the workplace is presented. Because of the recent activity concerning the on-again-off-again Occupational Safety and Health Administration (OSHA) Ergonomic Program Standard questions have been raised as to the value and effectiveness of an organization’s ergonomics program. In light of these concerns, the immense cost associated with work-related injury and illness, and the related pain and suffering associated with such injuries and illnesses, it is important to present a workable and effective ergonomic and medical intervention program. The results of this applied study demonstrate that through the application of an ergonomic and medical intervention program, workplace-related injuries and illnesses can be reduced or eliminated.     

A Study of Computer-Based Task Performance Under Thermal Stress

A visual-visual dual computer task was designed to test the effect of the thermal environment on dual task performance. The temperatures selected for testing were 20 and 35 °C Wet Bulb Globe Temperature (WBGT). 34 volunteers were randomly assigned to 1 of the 2 temperature conditions. Individual differences in single task performance were controlled by equating the baselines of single task performance. Once individual differences in single task capacity were controlled, statistically significant differences in performance were demonstrated. Mean accuracy was computed over a 1-hr testing period in each temperature condition. Participants’ mean accuracy in the 35° condition (38.18%) was substantially lower than in the 20° condition (50.88%).     

Long-Term Prediction of Traffic Accident Record From Bus Driver Celeration Behavior

Driver celeration (speed change) behavior of bus drivers measured a number of times was used to predict their culpable accidents over increasing time periods. It was found that predictive power was considerable (>.30 correlation) over 5 years of time with aggregated celeration (mean of repeated measurements) as independent variables, and there were also indications that power reached even further, although too low Ns made these results unreliable. Similarly, there were indications of even stronger correlations with increased aggregation of celeration values. The results were discussed in terms of the methodology needed to bring out such results, and the stability of accident-causing behavior over time.     

Performance of Firefighters’ Protective Clothing After Heat Exposure

Heat and mechanical protection properties of 6 fabric combinations commonly used in firefighters’ protective clothing were assessed before and after different heat treatment. It was shown that after heat exposure, the values obtained were generally lower than in the original state. The mechanical properties of the materials were more affected by heat than by heat protective properties. In 2 cases, degradation started before a visible change in the material could be observed, which might be potentially dangerous for the end user who will not realize the alteration of the material.