客户关系生命周期管理及其策略

客户关系生命周期理论的提出对服务经济时代的企业产生了巨大的影响,该理论在强调了客户关系存在周期性的同时,也提出了对客户关系应当进行阶段性管理;阐述了客户关系生命周期理论,并在此基础上提出了客户关系动态发展模型,旨在帮助管理人员更清楚地认识到客户关系的长期价值和对客户关系的各个阶段进行良好的管理.     

聚合硅酸硫酸铝铁的制备与应用

在n(Fe A1)／n(Si)为0．5～1．0、n(Al)／n(Fe)为2．5～3．0、SiO2质量分数为2．3％、硅酸钠溶液的活化pH为5．5、硅酸钠溶液的活化时间为12min或SiO2的质量分数为2．0％、硅酸钠溶液的活化pH为6．0、硅酸钠溶液的活化时间为3min的条件下，制备出的聚合硅酸硫酸铝铁对废水的除浊效果最佳，除浊率大于98％。     

Estimating abundance without recaptures of marked pallid sturgeon in the Mississippi River

Abundance estimates are essential for assessing the viability of populations and the risks posed by alternative management actions. An effort to estimate abundance via a repeated mark‐recapture experiment may fail to recapture marked individuals. We devised a method for obtaining lower bounds on abundance in the absence of recaptures for both panmictic and spatially structured populations. The method assumes few enough recaptures were expected to be missed by random chance. The upper Bayesian credible limit on expected recaptures allows probabilistic statements about the minimum number of individuals present in the population. We applied this method to data from a 12‐year survey of pallid sturgeon (Scaphirhynchus albus) in the lower and middle Mississippi River (U.S.A.). None of the 241 individuals marked was recaptured in the survey. After accounting for survival and movement, our model‐averaged estimate of the total abundance of pallid sturgeon ≥3 years old in the study area had a 1%, 5%, or 25% chance of being <4,600, 7,000, or 15,000, respectively. When we assumed fish were distributed in proportion to survey catch per unit effort, the farthest downstream reach in the survey hosted at least 4.5–15 fish per river kilometer (rkm), whereas the remainder of the reaches in the lower and middle Mississippi River hosted at least 2.6–8.5 fish/rkm for all model variations examined. The lower Mississippi River had an average density of pallid sturgeon ≥3 years old of at least 3.0–9.8 fish/rkm. The choice of Bayesian prior was the largest source of uncertainty we considered but did not alter the order of magnitude of lower bounds. Nil‐recapture estimates of abundance are highly uncertain and require careful communication but can deliver insights from experiments that might otherwise be considered a failure.     

Evaluation of thermal reaction for two azo compounds by using 20-L apparatus and calorimetry

Azo compounds are widely involved in the industrial processes of dyes, pigments, initiators, and blowing agents. Unfortunately, these compounds have a bivalent unstable –NN– composition, which can be readily broken when the ambient temperature is elevated. Self-accelerating decomposition might cause a runaway reaction and lead to a fire, explosion, or leakage when the cooling system fails or other events occur. This study investigated the explosion properties, thermal stability parameters, and thermal hazard and mechanism of 2,2′–azobisisobutyronitrile (AIBN) and 2,2′–azobis–2–methylbutyronitrile (AMBN). We used a 20-L apparatus, vent sizing package 2, synchronous thermal analysis, and differential scanning calorimetry under explosive, adiabatic, and dynamic conditions to acquire the explosive curves, thermal curves, and thermodynamic parameters of the substances. Moreover, the differential isoconversional method (Friedman method) and ASTM E698 equation were employed to obtain the apparent activation energy E_a. All the experimental results revealed that AIBN is more dangerous than AMBN. The E_a of AIBN was lower than that of AMBN. The results can be used to construct an azo compound thermal hazard database for use for searches and reference examples by industry and related research areas.     

昌黎生态监控区夏季浮游植物群落年际变化特征分析

为研究昌黎生态监控区夏季浮游植物群落结构特征及其与环境因子关系,采用2005~2013年夏季(8月)昌黎生态监控区海域浮游植物及环境因子的监测资料,基于Arc GIS 10.0和Canoco软件平台,运用典范对应分析方法,对浮游植物群落结构进行分析.结果表明,近9 a共鉴定出浮游植物3门23科39属105种,其中,硅藻门16科32属90种,占浮游植物总数的85.7%;甲藻门共6科6属14种,占总种类数的13.3%;金藻门1种.各年的优势种存在很大差异,按照优势度Y值的大小包括辐射圆筛藻(Coscinodiscus radiatus)、柔弱角毛藻(Coscinodiscus debilis)、笔尖根管藻(Rhizosolenia styliformis)、柏氏角管藻(Cerataulina bergoni)、威氏圆筛藻(Coscinodiscus wailesii)、海链藻(Thalassiosira sp.)、三角角藻(Ceratium tripos)、洛氏角毛藻(Coscinodiscus wailesii)、中肋骨条藻(Ceratium tripos)等.夏季细胞丰度年际变化较大,呈现逐渐降低的趋势.浮游植物的多样性指数H'值介于0.015~3.889,均匀度指数J值介于0.009~1,年际变化幅度较小;各站位间物种分布不均匀,优势种较少且优势度较大.对浮游植物群落与环境因子进行典范对应分析(CCA),结果表明影响夏季浮游植物群落结构变化的环境因子包括水温、营养盐(磷酸盐、硝酸氮、氨氮)、盐度等,且是各个环境因子相互作用的结果.     

流态对生物添加强化硝化效果的影响

在15℃、相同氮负荷和添加强度条件下运行SBR和CSTR以对比分析两种典型流态(推流式和完全混合式)对硝化菌添加强化硝化效果的影响.结果表明,添加期间,SBR中氨氧化速率(AUR)和亚硝酸盐氧化速率(NUR)分别为添加前的2.34和2.39倍,停止添加后又分别降为添加前的2.01和1.78倍;添加期间CSTR中AUR和NUR分别为添加前的2.63和2.44倍,停止添加后又分别降为添加前的1.48和1.31倍.荧光原位杂交结果显示,添加期间,SBR中氨氧化菌(AOB)和亚硝酸盐氧化菌(NOB)的个数百分比分别为添加前的2.67和2.71倍,添加停止后,又分别降至原来的2.14和1.95倍;CSTR中AOB和NOB分别为添加前的2.91和1.77倍,但在添加停止后CSTR中AOB和NOB分别降至添加前的1.25和1.50倍.因此,硝化菌添加期间,两种流态的添加效果接近,但是在添加停止后,由于流态对硝化菌中K-决策者(Nitrosospira、Nitrospira)和r-决策者(Nitrosomonas europaea、Nitrobacter)的选择作用,添加的硝化菌在完全混合式条件下比推流式条件下更容易被系统淘汰.     

Shifts in microbial community structure and diversity in a MBR combined with worm reactors treating synthetic wastewater

The chemical oxygen demand (COD) and NH₃-N removal, membrane fouling, sludge characteristics and microbial community structure in a membrane bioreactor (MBR) coupled with worm reactors (SSBWR) were evaluated for 210 days. The obtained results were compared to those from a conventional MBR (C-MBR) operated in parallel. The results indicated that the combined MBR (S-MBR) achieved higher COD and NH₃-N removal efficiency, slower increase in membrane fouling, better sludge settleability and higher activities of the related enzymes in the activated sludge. Denaturing gradient gel electrophoresis was used to analyze the microbial community structures in the C-MBR and the S-MBR. The microbial community structure in the S-MBR was more diverse than that in the C-MBR. Additionally, the slow-growing microbes such as Saprospiraceae, Actinomyces, Frankia, Clostridium, Comamonas, Pseudomonas, Dechloromonas and Flavobacterium were enriched in the S-MBR, further accounting for the sludge reduction, membrane fouling alleviation and wastewater treatment.     

蚯蚓-微生物协同作用过程中的微生物特性

在环境污染治理领域,被誉为"生态型工程师"的蚯蚓在污水/污泥资源化处理与处置,以及土壤的生态修复中备受关注。蚯蚓通过掘洞、摄食、分泌黏液和排泄蚓粪等方式调控系统中微生物的数量、活性及群落结构,与微生物协同互作强化了生物系统中物质转化与能量流动关系。蚯蚓-微生物协同共生的相互依存关系是此类技术展现低耗高效和生态友好特点的关键。通过综述经人工强化的蚯蚓-微生物互作生态系统中,蚯蚓对微生物的量、活性、群落结构以及食物网的影响,探讨了该生态系统中物质转化和能量流动的特点,并展望了蚯蚓-微生物互作技术研究及应用的发展方向。     

关于渗透通风条件建筑结构对室内PM2.5浓度水平影响评价模型探讨

我国京津冀地区近年频遭大气PM_2.5污染侵扰,相关研究表明,既使关闭建筑外窗,大气中PM_2.5仍可以通过渗透通风方式进入室内污染环境.为定量评价建筑渗透通风及无室内污染源条件下建筑结构（如外窗缝隙结构、房间建筑结构等）对室内ρ（PM_2.5）的影响规律,基于北京市东城区、朝阳区6个不同建筑结构的房间室内外ρ（PM_2.5）实时监测数据,重点比较分析了建筑结构对室内外ρ（PM_2.5）关联特性的影响规律.此外,根据颗粒物穿透特性及沉降特性机理,提出了反映建筑外窗缝隙结构（如缝高、缝深）的无量纲特征参数A_P与反映房间建筑结构（如层高、开间、进深）的无量纲特征参数A_k.在前期提出的室内ρ（PM_2.5）预测模型基础上,进一步构建了二者（A_P与A_k）对室内ρ（PM_2.5）影响的评价模型,并通过实测数据验证了模型的正确性.结果表明:当室外PM_2.5污染程度与气象条件一定时,建筑结构对I/O[室内外ρ（PM_2.5）之比]影响较大,其范围在0.4~0.7之间;随着建筑外窗气密性等级的提高,对应室内ρ（PM_2.5）呈显著的下降趋势.建筑外窗缝隙结构对室内ρ（PM_2.5）影响程度远大于房间建筑结构,敏感性分析结果表明,当建筑外窗缝高每降低50%或缝深每提高50%,对应室内ρ（PM_2.5）约可下降33.6%与31.9%.研究显示,气密性等级较高的建筑外窗缝隙缝高往往较小、缝深较长,渗透通风条件下对控制室内ρ（PM_2.5）水平作用更显著。      

北京市燃煤源排放控制措施的污染物减排效益评估

为分析北京市燃煤源排放控制措施的污染物减排效益,基于MEIC（中国多尺度排放清单模型）,采用情景分析法,评估了北京市电厂能源清洁化与末端治理、燃煤锅炉改造和城区平房区居民采暖改造等措施的污染物减排效益.结果表明,相对于无控情景,2013年北京市电厂能源清洁化与末端治理减少PM_2.5、PM₁₀、SO₂和NO_x排放量为1.28×104、2.10×104、5.13×104和4.98×104 t,分别占无控情景的85%、86%、87%、74%;北京市燃煤锅炉改造减少PM_2.5、PM₁₀、SO₂、NO_x排放量为1.09×104、2.68×104、11.64×104和5.81×104 t,分别占无煤改气情景的83%、89%、83%、83%;北京市老旧平房区的居民采暖改造减少PM_2.5、PM₁₀、SO₂和NO_x排放量分别为630、870、2 070和790 t,均占无煤改电情景的8%.研究显示,北京市从1998年开始采取的各种减排措施有效地减少了污染物的排放,对北京市空气质量改善具有重要意义.