When apologizing hurts: Felt transgression and restoration efforts

Apologizing is important for conflict resolution and relationship reconciliation, yet apologies often fail to restore the damaged relationship. While much research has been devoted to investigating the victims' reactions upon receiving an apology, in this paper, we adopt an apologizer-centric approach and explore the phenomenon of apologizing with no felt transgression (vis-à-vis when there is felt transgression) along with its affective and reconciliation outcomes for the apologizer. Based on Appraisal Tendency Framework, we predict that apologizing with no felt transgression will lead to reduced guilt and increased anger in the apologizer, which will result in a decreased level of their restoration efforts towards the victim. In addition, we further hypothesize about the role of organizational conflict cultures in influencing the relationship between apologizing and restoration efforts via guilt and anger. Study 1 uses a micro-narrative procedure and an inductive data analysis approach to demonstrate the varied situations and motivations of employees apologizing with (no) felt transgression, Study 2 utilizes an experimental design to examine the mediation effect, and Study 3 employs the critical incident technique to test our whole research model. Our hypotheses were largely supported across our studies. Theoretical and practical implications are discussed.     

Learning lessons from the 2011 Van Earthquake to enhance healthcare surge capacity in Turkey

Historically, Turkey has adopted a reactive approach to natural hazards which resulted in significant losses. However, following the 1999 Kocaeli Earthquake, a more proactive approach has been adopted. This study aims to explore the way this new approach operates on the ground. A multinational and multidisciplinary team conducted a field investigation following the 2011 Van Earthquake to identify lessons to inform healthcare emergency planning in Turkey and elsewhere. The team interviewed selected stakeholders including, healthcare emergency responders, search and rescue services, ambulance services, and health authority representatives, in addition to conducting a focus group. Data were analysed according to an open coding process and SWOT (strength, weakness, opportunity, and threat) analysis. The findings suggest that the approach succeeded in developing a single vision by consolidating official efforts in a more structured way, mobilising many governmental and non-governmental organisations, securing significant amounts of resources including physical and human, and increasing the resilience and flexibility of infrastructure to expand its capacity. However, more attention is required to the development of stronger management procedures and acquisition of further resources.     

Inclusion of people with disabilities,their needs and participation,into disaster management: a comparative perspective

In the field of disaster management, not many have considered the role and needs of people with disabilities despite their number and condition. The purpose of this paper is to push for specific inclusion of people with disabilities, their needs and participation, into disaster management by studying relevant cases from Indonesia, Korea, and the USA. Qualitative content analysis was used as a major methodology by comparing three factors identified in these nations: government policies, schools and advocacy groups’ efforts, and families and local communities’ awareness. Three models, one from each country, were considered major takeaways from this study: the Indonesian moral inclusion, the Korean medical treatment without exclusion, and the US’ extending social inclusion. In addressing the needs and participation of people with disabilities in disaster management, the following recommendations are put forward: for Indonesia, a move away from olden beliefs and misconceptions on disability (e.g. as a punishment) is imperative. In Korea, relevant fundamental laws (e.g. the Basic Act on Emergency and Safety Management) need to be revised while also studying advanced laws on the subject. For the USA, though the country is already advanced, overall improvement is still needed in terms of association with international non-governmental organizations, increase in the number of (emergency or disaster) response officials, and provision of better medical treatment.     

Country logistics performance and disaster impact

The aim of this paper is to deepen the understanding of the relationship between country logistics performance and disaster impact. The relationship is analysed through correlation analysis and regression models for 117 countries for the years 2007 to 2012 with disaster impact variables from the International Disaster Database (EM‐DAT) and logistics performance indicators from the World Bank. The results show a significant relationship between country logistics performance and disaster impact overall and for five out of six specific logistic performance indicators. These specific indicators were further used to explore the relationship between country logistic performance and disaster impact for three specific disaster types (epidemic, flood and storm). The findings enhance the understanding of the role of logistics in a humanitarian context with empirical evidence of the importance of country logistics performance in disaster response operations.     

液化石油气槽车泄漏处置专用接头套组的应用探讨

针对消防救援车辆缺乏专业堵漏和倒罐装备、应急处置受限等问题,研究采用专用注压接头套组与消防车配合,通过向事故槽车阀门注水加压或惰性气体的方式实施辅助堵漏,能够实现因地制宜、快速有效地解决现场液化石油气大量泄漏的问题,降低事故危害。     

应急修复耦合资源回收的实践-以一起化工企业突发环境事件为例

通过东莞市一起铜氨蚀刻液泄漏引致突发环境事件的应急处理过程,介绍了污染控制和应急修复技术的应用情况,通过将高浓含氨污水蒸发制取NH4Cl产品,以及将污水处理至优于《地表水环境质量标准》（GB3838-2002）之Ⅰ类水质要求,作为我国首例应急修复耦合资源回收制取化工产品的成功案例,为化工类企业突发环境事件的应急处理提供决策参考.     

航空安全文化运行模式研究

依据安全文化基本原理,对航空安全文化模式进行系统化设计。将安全精神文化、制度文化、行为文化和物态文化4个子系统置于安全文化模式的大系统中,综合分析各子系统之间的互动关系及其对管理模式变革的影响。结合航空安全管理的特点,设计安全文化运行机制的结构框架。通过分析安全文化模式的运行过程和运行功能模块,实现航空安全文化模式的动态管理,使零散的安全文化模式得以系统化。航空安全文化模式的构建为航空运输企业建立了一个程序化、系统化、动态循环的管理过程,并以持续改进的思想指导企业系统地实现其安全目标。     

青海桥头铝电有限公司炭素企业安全管理经验

从安全管理网络的建立、定期安全活动、事故预想的开展、安全目标责任制的落实、安全素质教育的推行、安全文化建设、营造安全氛围等8个方面,对青海桥头铝电有限公司安全管理工作经验进行了介绍.     

Earthquake Planning for Government Continuity

/ The problem of assuring government operational continuity following earthquakes has been given little research attention. Recent earthquake experience has documented that government organizations without a public safety mission do incur damaged facilities and routinely see increases in public demands following an earthquake. Impediments to service delivery associated with such dam-ages can be minimized if agencies address earthquake plan elements likely to enhance postimpact functioning, including: the potential to relocate operations, protection for the workplace, possession of an organizational inventory, emergency instructions for employees, the ability to use volunteers, and communication capacity. Factors associated with the adoption of these plan elements were studied in one county government and its municipal county seat in the southwestern United States. A census of departments within these jurisdictions was asked to complete a questionnaire reporting the level of planning activity relative to each of these plan elements. It was found that the overall level of preparedness was low, but statistically significantly related to agency size, perceived risk, and information seeking. The implications of these findings underscore the potential for disruption to government service delivery and permit the identification of potential avenues for increasing levels of preparedness.KEY WORDS: Emergency planning; Earthquakes; Government preparedness     

Acute and chronic toxicity of nickel to nitrifiers at different temperatures

This study investigated the acute nickel toxicity on nitrification of low ammonia synthetic wastewater at 10, 23, and 35°C. The nickel inhibition half-velocity constants(K_(I,Ni)) for ammonia oxidizing bacteria(AOB) and nitrite oxidizing bacteria(NOB) based on Ni/MLSS ratio at 10, 23, and 35°C were 5.4 and 5.6 mg Ni/g MLSS, 4.6 and 3.5 mg Ni/g MLSS, and 9.1 and 2.7 mg Ni/g MLSS, respectively. In addition, chronic toxicity of nickel to nitrification of low ammonia synthetic wastewater was investigated at 10°C in two sequencing batch reactors(SBRs). Long-term SBRs operation and short-term batch tests were comparable with respect to the extent of inhibition and corresponding Ni/MLSS ratio. The μ_(max), b, and K_o of AOB were 0.16 day~(-1), 0.098 day~(-1) and 2.08 mg O_2/L after long-term acclimatization to nickel of 1 mg/L at 10°C, high dissolved oxygen(DO)(7 mg/L) and long solids retention time(SRT) of 63–70 days. Acute nickel toxicity of nitrifying bacteria was completely reversible.