An Investigation of Stress Level and Human Reliability Analysis of Two Security Companies in Taiwan

This article presents the results of an evaluation and comparison study of three subjective techniques for determining human reliability under stress for work performed at two Taiwanese security companies. Stress levels at security companies were estimated by using the Unified Tri-service Cognitive Performance Assessment Battery and 40 participants from two similar-sized companies. Experiment results (memory searching task and mathematical processing task) indicated that the participants were under high levels of stress. Three subjective techniques (Success Likelihood Index Method, Technique for Human Error Rate Prediction, and Human Error Assessment and Reduction Technique) for estimating human error probability were evaluated and compared by using 20 experts for six tasks. The comparison criteria are interjudge consistency and accuracy. Of the three human error probability tests studied, the Technique for Human Error Rate Prediction and Success Likelihood Index Method were more consistent than the Human Error Assessment and Reduction Technique. The same relationship occurred in the comparison of accuracy. Thus, the Human Error Assessment and Reduction Technique may need to be modified in some way if it is to be useful. It was already known that this technique required modifications in error-producing conditions and nominal human unreliability. Our work presents additional evidence to substantiate this.     

Office Ergonomics: Deficiencies in Computer Workstation Design

The objective of this research was to study and identify ergonomic deficiencies in computer workstation design in typical offices. Physical measurements and a questionnaire were used to study 40 workstations. Major ergonomic deficiencies were found in physical design and layout of the workstations, employee postures, work practices, and training. The consequences in terms of user health and other problems were significant. Forty-five percent of the employees used nonadjustable chairs, 48% of computers faced windows, 90% of the employees used computers more than 4 hrs/day, 45% of the employees adopted bent and unsupported back postures, and 20% used office tables for computers. Major problems reported were eyestrain (58%), shoulder pain (45%), back pain (43%), arm pain (35%), wrist pain (30%), and neck pain (30%). These results indicated serious ergonomic deficiencies in office computer workstation design, layout, and usage. Strategies to reduce or eliminate ergonomic deficiencies in computer workstation design were suggested.     

Reliability of a Questionnaire and an Ergonomic Checklist for Assessing Working Conditions and Health at Call Centres

Background. The purpose was to study the test-retest reliability and internal consistency of questions in aquestionnaire concerning working conditions and health and the inter-rater reliability of observations andmeasurements according to an ergonomic checklist. Method. Fifty-seven operators participated in a retestquestionnaire and 58 operators participated in an inter-observer test. Results. The questions had fair to good or higher reliability in 142 of the total of 312. Twenty-seven of the total of 44 variables in the ergonomicchecklist were classified as having fair to good or higher reliability. Conclusions. About half of the questionshad fair to good or higher reliability and can be recommended for further analyses. The majority of variablesin the ergonomic checklist were classified as having fair to good or higher reliability. Low reliability does notnecessarily indicate that the reliability of the test, per se, is low but may signify that the conditions measuredvary over time or that the answers are aggregated in one part of the scale.     

Job Redesign Needs for Aged Workers

The aim of this paper is to explore and present a proposal for redesigning elements of the workplace for agech workers. The method of research was to observe, record, and measure the actions of sitting workers performing assembly operations on electrical products in the Kani Plant Nagoya Works of Mitsubishi Electric Co. (Japan). The evaluation index used in the experiment was obtained by measuring time motion elements, cycle time per product, and motion velocity waves of elderly workers. Those motion characteristics were then compared to the motion characteristics of young workers. The results led to job redesign elements being identified to reduce handling factors of high difficulty for aged workers and to the necessity to consider a coefficient of correction in Method Time Measurement (MTM) according to differences in the manufactured object’s weight.     

Ergonomics and Work Organization: The Relationship Between Tayloristic Design and Workers’ Health in Banks and Credit Cards Companies

Abstract

The discussion developed in this paper is based on the results of an ergonomic work analysis carried out with attendants at call centers. Some critical issues and difficulties, like working pace, inadequate tools and workstations, and software inadequacies were detected in working situations. Operator-customer interactions are presented, attempting to put in evidence working constraints, working conditions, and their connection with health problems.

The main conclusion is that serving clients, especially when the job is to provide information, is not a simple task, as information is not always available in the computerized system and is completely fragmented. The scope of workers’ actions is very restricted and complicated and recurrent requests are redirected to others. Workers (individually or as groups) have limited possibilities to make adjustments to be able to give more adequate and personalized treatment to clients and, at the same time, to work in a less stressful environment. In periods of increased workload and work intensification, the situation is very much favorable to the incidence of health disorders, such as work related musculoskeletal disorders (WMSD) and others. Some suggestions to improve the work situation are discussed.     

A ventilation cooling shirt worn during office work in a hot climate: cool or not?

The aim of the study was to identify whether a ventilation cooling shirt was effective in reducing heat strain in a hot climate. Eight female volunteers were exposed to heat (38?°C, 45% relative humidity) for 2?h with simulated office work. In the first hour they were in normal summer clothes (total thermal insulation 0.8?clo); in the second hour a ventilation cooling shirt was worn on top. After the shirt was introduced for 1?h, the skin temperatures at the scapula and the chest were significantly reduced (p?<?0.05). The mean skin and core temperatures were not reduced. The subjects felt cooler and more comfortable by wearing the shirt, but the cooling effect was most conspicuous only during the initial 10?min. The cooling efficiency of the ventilation shirt was not very effective under the low physical activity in this hot climate.     

The Relationship Between Shift Work Schedules and Spillover in a Sample of Nurses

The aim of the present study was to estimate spillover effects between the work and the family sphere in a sample of nurses (N = 2058). Hierarchical regression analyses investigated whether shift work schedules were associated with negative or positive spillover, both from family to work and vice versa, controlling for demographic factors, job demands and decision latitude. With daytime work as a reference group, all types of shift work (day and evening shift, night shift only and rotating 3 shift) were associated with higher negative work-to-family spillover. Night work was associated with significantly less negative family-to-work spillover. None of the different shift work schedules were related to any type of positive spillover. The results indicate that working outside of daytime hours is less compatible with workers’ family lives, compared to working ordinary day shifts. On the other hand, working night shifts only was associated with reduced negative family-to-work spillover.     

工贸企业安全生产标准化考评结果深层分析方法研究

为弥补工贸企业安全生产标准化以单一总分值衡量企业安全状况存在的不足,构建以集对分析理论（SPA）为基础的联系度函数模型,分析企业考评结果的联系度、集对势、差异度。然后提出将考评结果划分为文件资料、设备设施、安全管理3个模块,细分为15个要素,以帮助企业直观认识其优势与不足。研究结果表明：实验企业通过联系度函数模型的分析结果进一步认识自身安全水平,进而通过对考评结果的深层次分析,直观地找出关键安全防范点,确定下一步安全工作的重点。     

安全生产基础建设继承与创新——近期几起重特大事故的反思

针对近期我国重特大生产安全事故频发、安全生产形势严峻的实际情况,分析了事故多发的特点和原因,认为我国安全生产工作中存在系统脆弱性,其中最突出的问题是基础薄弱,本质上是结构性缺陷。提出当前最紧迫的战略性任务是强化安全生产基础工作的制度化设计与安排。建议：逐渐实现安全生产执法监察“暗查”制度化;事故分级与分级标准中经济损失指标的导向性作用不容忽视;应从制度上保证事故调查客观、独立和公正;建立现代生产安全事故统计系统与指标体系;从制度上加强对企业安全生产的职工参与和社会监督;强化监察员队伍的专业化建设;安全监督应实行安全生产事故风险分级与分级管理。