基于SPC理论的服务型导游管理模式构建

导游是旅游从业一线人员,代表着旅游业的形象,关系着旅游业的良性发展。在游客追求低廉出游价格时,导游因其弱势群体地位最终成为旅游服务利益方的牺牲品,导游生存、发展与管理已成为困扰旅游业的一大难题。SPC理论即服务利益链理论强调顾客与员工的让渡价值,认为企业盈利能力的增强主要源于顾客和员工的企业忠诚度并最终源于企业对内部员工的服务质量。基于SPC理论,探讨了我国服务型导游管理模式的构建,指出旅游服务各利益方应服务导游,创造导游良好的就业和发展环境,以解决导游管理难题。     

Closed-loop supply chain system with energy,transportation and waste disposal costs

Energy usage and consumption play important and strategic roles in modern manufacturing, inventory and logistics systems. The literature on inventory models for closed-loop supply chains reveals that, for no clear reasons, energy costs were ignored along with transportation and disposal costs. This paper introduces a closed-loop supply chain model that considers the economic value and energy content of products. It also offers a novel framework for studying lot-sizing policies of production processes in that context. Thus, a mathematical model for a closed-loop supply chain system with energy, transportation and disposal costs is developed. Numerical examples are provided with their results discussed. The developed model was also compared to that of Richter (1996) to stress the importance of accounting for the three noted costs. The numerical results emphasise that accounting for energy, transportation and disposal costs in supply chain modelling increases the sustainability of a production-inventory system due to the strong interdependence of the three costs on one hand, and their relationship to the environment on the other hand.     

Development of key performance measures for the automobile green supply chain

The main purpose of this study was to develop a set of measures for evaluating the performance of the automobile green supply chain. This study reviewed various literatures on green supply chain performance measurement, environmental management, traditional supply chain performance measurement, and automobile supply chain management. In order to comprehensively and effectively establish the relevant measures, a suitable framework which considered the automobile green supply chain as a two-in-one chain was adopted. This two-in-one chain comprised a forward and backward chain for the automobile industry. Consequently, 10 measures with 49 metrics and 6 measures with 23 metrics were identified and developed for the forward and backward chains, respectively. Sequel to the development of these measures, a survey was conducted using a four-page questionnaire distributed to experts (including academics and practitioners) to establish their importance and applicability. The findings of this study suggested that the importance and applicability of all the developed measures have been substantiated. For the forward chain, the most crucial measure was customer perspective while the most applicable one was traditional supply chain cost. The reverse chain measures were topped by management commitment in terms of both importance and applicability. This study contributed to the advancement of knowledge by pioneering the development of a set of holistic measures for evaluating the performance of the automobile green supply chain. The study was wrapped up with the proposition of directions for further studies.     

Issues in reverse supply chains,part II: reverse distribution issues – an overview

In recent years, due to growing environmental concern, there has been an increasing attention to product take‐back, product recovery and the re‐distribution of end‐of‐life products. Reverse logistics (RL), which refers to the distribution activities involved in product returns, has recently received much attention because many companies are using it as a strategic tool to serve their customers; and can generate good revenue. The management of return flow usually requires a specialised infrastructure with special information systems for tracking and dedicated equipment for the processing of returns. An efficient reverse distribution structure may lead to a significant return on investment as well as a significantly increased competitiveness in the market. Therefore, the time seems to be right for a systematic overview of various issues that are arising in the context of reverse distribution. The main purpose of this paper is to review the literature on RL and suggest a classification based on reverse distribution issues. The result of this research provides a better understanding of the RL concept and outlines some future directions of research on modelling and analysis.     

Supplier evaluation and selection for sustainable supply chain management under uncertainty conditions

Abstract

With the global increasing importance of sustainable development, sustainable supply chain has gained value among both researchers and industrialists in the last decade. Nowadays, industries are facing pressure from government legislation and the global competition in addition to the pressure from their clients to carry out environmentally – conscious actions. Thus, organisations are required to implement actions to enhance their level of both environmental and economic performances. Traditionally, organisations use criteria such as cost, quality and on-time delivery to evaluate their suppliers’ performance. Although there have been numerous studies on the common criteria for these assessments, very few studies have taken sustainable criteria into consideration. Thereupon, this study tries to put forward a complete model for selection and evaluation of the suppliers, considering three criteria for sustainability, thus using the fuzzy group graph theory and matrix approach. It is an innovative approach based on fuzzy logic and group decision-making, which aims to treat lack of certainty in selection and evaluation of suppliers. We will also discuss a case study in the industry to demonstrate the effectiveness of our proposed approach.     

Modelling optimal exploitation of petroleum resources in India

In this paper, the exploitation of petroleum resources in India is analyzed by developing a dynamic optimization modeling framework—PETEX. This model combines the practical aspects in determining optimal rates of extraction of oil and gas from a reservoir with a hybrid approach to estimating the discovery rate of petroleum resources in the future, additionally incorporating a stochastic specification to capture the uncertainty associated with discovery. The model acts as an aid to joint production–investment decision making for the entire supply process from drilling through production and in determining the import requirement to meet the country’s oil demand. The model results and sensitivity analysis suggest an acute requirement of sustained infusion of investment into the various upstream activities at a rate much higher than the current levels in order to bridge the demand—supply gap for crude oil. With the opening up of the Indian economy, it is hoped that the participation of the private sector in upstream activities would increase thereby increasing the investments available for upstream activity.     

Industrial sustainability in China: practice and prospects for eco-industrial development

China is a large densely populated country undergoing rapid industrialization and is becoming one of the world's biggest consumers of natural resources. This circumstance provides a sharp contrast with other countries. As China is so significant in the global economy, studies of its eco-industrial development are very important. In this study we examined the state of eco-industrial development in China and have drawn conclusions from this analysis about some of the future prospects for sustainable development. In the analysis, we investigated the application of industrial ecology concepts by reference to several case studies. We have therefore described the current environmental situation in China, and have provided an overview of eco-industrial development and its implementation. Constraints to industrial sustainability in China have also been examined. We consider that eco-industrial development in China is in its infancy, and that closed loops involving chains and industrial symbiotic webs are the technological key and core of successful initiatives in the application of industrial ecology. In the case studies, we found that each system has different characteristics and management concerns. Our major conclusion is that even though China's Agenda 21 highlights the principles and sets the directions for eco-industrial development, these have not yet become essential ingredients in the country's industrial policy and practice for implementing Agenda 21.     

Initiatives and outcomes of green supply chain management implementation by Chinese manufacturers

This paper aims to explore the green supply chain management (GSCM) initiatives (implementation) of various manufacturing industrial sectors in China and examine the links between GSCM initiatives and performance outcomes. We conducted a survey to collect data from four typical manufacturing industrial sectors in China, namely, power generating, chemical/petroleum, electrical/electronic and automobile, and received 171 valid organizational responses for data analysis. Analysis of variance (ANOVA) was used to analyze the data. The results are consistent with our prediction that the different manufacturing industry types display different levels of GSCM implementation and outcomes. We specifically found that the electrical/electronic industry has relatively higher levels of GSCM implementation and achieves better performance outcomes than the other three manufacturer types. Implications of the results are discussed and suggestions for further research on the implementation of GSCM are offered.     

供应链系统可靠性分析

供应链是由物料获取并加工成中间件或成品 ,再将成品送到顾客手中的一些企业和部门构成的网络 ,它包括供应商 (包括供应商的供应商等 )、制造商、配送中心、零售商、最终用户等多个多级实体。除了性能以外 ,其可靠性已经成为供应链管理研究的重点。鉴于供应链中存在的诸多层次与环节致使供应链的可靠性分析十分复杂 ,为了简便起见 ,笔者认为 ,必须从单级供应链可靠性分析出发 ,再进行基于马尔可夫过程的多级供应链可靠性分析 ,最后根据分析结果 ,提出一些提高供应链可靠性的措施。该方法对供应链系统可靠性分析具有实用价值 ,其关键环节是将串联结构改变为并联结构来实现。     

Economic and other implications of integrated chain management: a case study

In this article, the concept of Integrated (Substance) Chain Management (ISCM) is discussed. The definition of ISCM, motives for ISCM, conditions for implementation, different points of view and a five-step model are dealt with. In addition, a number of possible barriers on the road to ISCM are discussed. The model is applied to a stonewool-producing company in the Netherlands. This company set up a recycling project in the form of a briquetting factory. The substance-flow sheets show that after implementing the briquetting factory, almost all process wastes are used in the factory and that fewer virgin materials have to be used. From an economic point of view, production in a more sustainable fashion is very unattractive: production costs per ton of stonewool product rose as a consequence of the use of the briquettes as an input. The barriers connected to ISCM are mainly economic and regulatory. Solutions for the Rockwool company may include engaging in environmental product stewardship and a realignment of the government policy towards dumping re-usable and non-separated building and construction waste.