Human resource management systems and work attitudes: The mediating role of future time perspective

This paper examines the role of employees' future time perspective (FTP) in the association between human resource management (HRM) systems and work‐related attitudes. Drawing on social exchange theory, signaling theory, and affective events theory, we hypothesize HRM systems' indirect effects on individual‐level job satisfaction and affective organizational commitment as mediated by FTP. The results of this multilevel study, comprising 913 employees of 76 business units, provide evidence that HRM systems have (i) direct effects on employees' FTP and (ii) indirect effects on job satisfaction and organizational commitment via FTP. In addition, three HRM bundles' (i.e., knowledge, skills, and abilities enhancing; motivation enhancing; and opportunity enhancing) corresponding indirect effects are explored. We discuss the results, theoretical contributions, and practical implications of the study, as well as future research directions. Copyright © 2016 John Wiley & Sons, Ltd.     

The Workplace Intergenerational Climate Scale (WICS): A self‐report instrument measuring ageism in the workplace

The Workplace Intergenerational Climate Scale (WICS) is designed to measure employees' attitudes and perceptions about workers of different ages in the workplace. In Study 1, an initial 18‐item measure was developed, reflecting five subscales: Intergenerational Contact, Workplace Intergenerational Retention, Positive Intergenerational Affect, Workplace Generational Inclusiveness, and Lack of Generational Stereotypes. Scores on the five WICS subscales were linked to workplace mentoring, opinions about older workers, and job satisfaction. In Study 2, the WICS items and subscales were further refined, and subscale relationships with similar constructs were explored via structural equation modeling. In Study 3, a more occupationally diverse sample was used to support criterion, incremental, discriminant, and external validity. Evidence supports the use of the WICS as a valid and reliable multidimensional measure of an organization's intergenerational climate. Copyright © 2016 John Wiley & Sons, Ltd.     

Source attribution matters: Mediation and moderation effects in the relationship between work‐to‐family conflict and job satisfaction

On the basis of the source attribution perspective of work–family conflict, this study aims to first test whether threat to the family role mediates the relationship between work‐to‐family conflict and job satisfaction. We then examine boundary conditions of the source attribution perspective by drawing on boundary management and gender role orientation theories to examine whether role segmentation enactment and gender role orientation moderate the relationship between work‐to‐family conflict and job satisfaction. Using a scenario‐based experiment in Study 1, we find that threat to the family role mediates the relationship between work‐to‐family conflict and job satisfaction. This finding provides evidence supporting the appraisal process proposed by the perspective of source attribution. Using survey data collected from 216 Chinese managers and their spouses in Study 2, we find that work‐to‐family conflict has a negative relationship with job satisfaction only among people with high levels of role segmentation between work and home. In addition, for male managers, the negative moderating effect of role segmentation enactment on the relationship between work‐to‐family conflict and job satisfaction is stronger for those with a nontraditional gender role orientation, compared with those with a traditional gender role orientation. Theoretical and managerial implications are discussed.     

A STUDY OF RESIDENTIAL STORMWATER IMPOUNDMENTS: PERCEPTIONS AND POLICY IMPLICATIONS1

ABSTRACT: The traditional solution to stormwater runoff from housing developments has been stormwater sewer systems. A newer and increasingly popular solution is some sort of impoundment or “lake” within the development, which is thought to be cheaper, to provide recreation, to improve the aesthetics of the environment, and to increase property values. Little is known of the acceptability of these to public officials, developers, or potential residents, or of their policy implications. Two such developments in Mississauga, Ontario, were studied, in terms of the perceptions and opinions of a random sample of residents and of officials who had been involved in their planning and management. The areas have attracted a relatively young group, just beginning their child-bearing years, with relatively high income and education. The lakes appear to be popular, and relatively successful, especially the one which provides more recreational opportunities, and which has had fewer maintenance problems. The major problems are visual and safety. The City, and to some extent the developers, are seen as the appropriate groups to manage and maintain the lakes. Some suggestions, based on residents' and officials' responses, are presented for future designs and policy formulation.     

Factors affecting overall satisfaction with a river recreation experience

Visitor satisfaction has been a consistently stated goal of outdoor recreation management. Recreation resource managers provide opportunities for the visiting public with the anticipation of satisfying the needs of the visitors. Management efforts are often evaluated in terms of visitor satisfaction. In the recent decade, a multiple satisfactions approach has been the primary research paradigm guiding visitor satisfaction research. This paradigm has focused primarily upon behavioral-type dimensions such as crowding, goal attainment, and resource impacts resulting from behavior. The purpose of this study was to examine the importance of a setting dimension relative to behavioral-type dimensions for explaining differences in visitor satisfaction. A sample of 895 river visitors were sent a questionnaire in the mail; 682 were returned for a 76.2% response rate. Regression analysis indicated the setting dimension was ranked as one of the most important dimensions for explaining differences in visitor satisfaction. Other dimensions considered included group behavior, perceived crowding, parking, past experience, encounters, use levels, and time waiting. Implications for management are discussed.     

Understanding resident satisfaction with involvement in highway planning: in-depth interviews during a highway planning process in the Netherlands

This study investigates resident satisfaction with provided involvement activities during highway planning processes, with particular attention given to the planned Southern Ring Road highway project in Groningen, the Netherlands. In-depth interviews with 38 residents living in the project area reveal important themes contributing to satisfaction. Satisfaction with passive information activities is motivated by the extent to which information addresses concerns, but (dis)trust in government and other information sources also plays a role. For residents preferring to obtain additional information, perceived access to such information and the extent to which it reduces concerns are also important to satisfaction. Finally, for residents who would rather participate actively, satisfaction is motivated by their perceived access to participation activities and the sense of being heard. Study results show how residents’ evaluations of the themes underpinning involvement satisfaction are based on their perceptions of actual project team activities and contextual factors.     

提高石油企业安全环保督察服务质量的探讨

本文介绍了中石化西北油田分公司安全环保督察服务理念和提高现场督察服务的具体措施,以期为促进油田安全环保督察服务工作以及提高石油企业督察工作质量提供借鉴.     

上城区生活居住环境满意率普遍调查的统计分析

2009年,杭州市上城区统计局民生民意调查中心在全区6个街道开展了市民普遍调查,调查针对市民警遗关心的五项民生内容（计生、安全生产、城市综合治理、居家养老服务、生活居住环境）展开。这份调查材料基本反映了上城区居民群众对民生关注内容的满意程度。文章重点对生活居住环境满意率这一指标进行统计分析。     

云南大学在校生旅游网络平台体验满意度研究--基于模糊综合评价法

旅游网络平台在"互联网+旅游业"背景下迅猛发展,平台服务质量提升势在必行。以云南大学在校生为研究对象,采用问卷调查获取数据,从用户体验视角,运用模糊综合评价法对云南大学在校生的旅游网络平台体验满意度进行量化研究,探讨体验满意度与使用意愿间的关系。结果表明:云南大学在校生对旅游网络平台的体验满意度U(1≤U≤5)为3.545,说明服务质量还有待提升;旅游网络平台体验满意度与使用意愿间成正相关,体验满意度越高,继续使用意愿更强,会力推该平台。基于研究,提出科学的可行性建议,以促进旅游网络平台健康与可持续发展。     

Place satisfaction and perceived recovery after Hurricane Sandy on Staten Island’s East Shore

Individuals’ relationships to place play an important role in their interactions with their residential environments. Prior research has suggested that neighbourhood satisfaction is closely related to neighbourhood attachment, and that attachment is linked to disaster recovery. This study uses data from a survey of residents of the East Shore neighbourhoods of Staten Island, New York, an area that experienced severe storm surge flooding during Hurricane Sandy, to test the association between neighbourhood satisfaction and self-reported recovery from the storm. Perceived recovery from Sandy is treated as the dependent variable in several ordinal logistic regression models. The key independent variable measure tested is neighbourhood satisfaction rating. A statistically significant direct positive relationship is found between neighbourhood satisfaction and perceived recovery from Sandy. This finding is robust across multiple models with various controls and other covariates. These results suggest that place satisfaction may contribute to disaster recovery.