客户关系生命周期管理及其策略

客户关系生命周期理论的提出对服务经济时代的企业产生了巨大的影响,该理论在强调了客户关系存在周期性的同时,也提出了对客户关系应当进行阶段性管理;阐述了客户关系生命周期理论,并在此基础上提出了客户关系动态发展模型,旨在帮助管理人员更清楚地认识到客户关系的长期价值和对客户关系的各个阶段进行良好的管理.     

池州悬钩子的食用价值与茶多酚含量研究

研究了池州市悬钩子属植物的食用价值与其中茶多酚(TP)的含量,目的是为了综合利用悬钩子属植物,促进其全面开发,提高经济效益.用正交实验法确定了提取TP的最佳实验条件,用分光光度法测定其含量.从分析结果看,悬钩子属植物中含有一定量的TP.因此,在开发悬钩子属植物果实作为第三代水果资源时,从其茎叶中提取TP具有一定的经济价值,这对促进悬钩子资源的开发与利用是很有意义的.     

大气环境影响评价工作分级要求要点

根据大气环境影响评价工作的分级要求,提出了针对性的工作要点,以满足大气环境评价工作的需要.     

Discounting in the presence of scarce ecosystem services

The discount rate for cost-benefit analysis has to take account of future scarcity of ecosystem services in consumption and production. Previous literature focuses on the first aspect and shows the importance of the relative price effect, for given growth rates of consumption and ecosystem services. This paper focuses on intermediate ecosystem services in production and shows that for limited substitutability and a low growth rate of these ecosystem services, the growth rate of consumption, and thus the discount rate, declines towards a low value. Using a Ramsey growth model, the paper distinguishes three cases. If ecosystem services can be easily substituted, the discount rate converges to the usual value in the long term. Secondly, if ecosystem services can be easily substituted in production but not in consumption, the relative price effect is important. Finally, and most interestingly, if ecosystem services cannot be easily substituted in production, the discount rate declines towards a low value and the relative price effect is less important. Another part of the previous literature has shown that a declining discount rate is the result of introducing several forms of uncertainty, but this paper reaches that conclusion from an endogenous effect on the growth rate of the economy.     

Implications of human value shift and persistence for biodiversity conservation

Large‐scale change in human values and associated behavior change is believed by some to be the ultimate solution to achieve global biodiversity conservation. Yet little is known about the dynamics of values. We contribute to this area of inquiry by examining the trajectory of values affecting views of wildlife in North America. Using data from a 19‐state study in the United States and global data from the Schwartz Value Survey, we explored questions of value persistence and change and the nature of attitudinal responses regarding wildlife conservation issues. We found support, based on subjects’ ancestry, for the supposition that domination is a prevalent American value orientation toward wildlife that has origins in European Judeo‐Christian traditions. Independent of that effect, we also found indications of change. Modernization is contributing to a shift from domination to mutualism value orientations, which is fostering attitudes less centered on human interests and seemingly more consistent with a biocentric philosophy. Our findings suggest that if value shift could be achieved in a purposeful way, then significant and widespread behavior change believed necessary for long‐term conservation success may indeed be possible. In particular, greater emphasis on mutualism values may help provide the context for more collaborative approaches to support future conservation efforts. However, given the societal forces at play, it is not at all clear that human‐engineered value shift is tenable. Instead of developing strategies aimed at altering values, it may be more productive to create strategies that recognize and work within the boundaries of existing values. Whereas values appear to be in a period of flux, it will be difficult to predict future trends without a better understanding of value formation and shift, particularly under conditions of rapid social‐ecological change.     

Fuzzy experts on recreational vessels, a risk modelling approach for marine invasions

Understanding risks from the human-mediated spread of non-indigenous species (NIS) is a critical component of marine biosecurity management programmes. Recreational boating is well-recognised as a NIS pathway, especially at a regional scale. Assessment of risks from this pathway is therefore desirable for coastal environments where recreational boating occurs. However, formal or quantitative risk assessment for the recreational vessel pathway is often hampered by lack of data, hence often relies on expert opinion. The use of expert opinion itself is sometimes limited by its inherent vagueness, which can be an important source of uncertainty that reduces the validity and applicability of the assessment. Fuzzy logic, specifically interval type-2 fuzzy logic, is able to model and propagate this type of uncertainty, and is a useful technique in risk assessment where expert opinion is relied upon. The present paper describes the implementation of a NIS fuzzy expert system (FES) for assessing the risk of invasion in marine environments via recreational vessels. The FES was based on expert opinion gathered through systematic elicitation exercises, designed to acknowledge important uncertainty sources (e.g., underspecificity and ambiguity). The FES, using interval type-2 fuzzy logic, calculated an invasion risk value (integrating NIS infection and detection probabilities) for a range of invasion scenarios. These scenarios were defined by all possible combinations of two vessel types (moored and trailered), five vessel components (hull, deck, internal spaces, anchor, fishing gear), two infection modes (fouling, water/sediment retention) and six frequently visited marine habitats (marina, mooring, farm, ramp, wharf, anchorage). Although invasion risk values determined using the FES approach was scenario-specific, general patterns were identified. Moored vessels consistently showed higher invasion risk values than trailered vessels. Invasion risk values were higher for anchorages, moorings and wharves. Similarly, hull-fouling was revealed as the highest infection risk mode after pooling results across all habitats. The NIS fuzzy expert system presented here appears as a valuable prioritising and decision-making tool for NIS research, prevention and control activities. Its easy implementation and wide applicability should encourage the development and application of this type of system as an integral part of biosecurity, and other environmental management plans.     

Pd-MnO2 nanoparticles/TiO2 nanotube arrays (NTAs) photo-electrodes photo-catalytic properties and their ability of degrading Rhodamine B under visible light

Pd-MnO_2/TiO_2 nanotube arrays(NTAs) photo-electrodes were successfully fabricated via anodization and electro deposition subsequently; the obtained Pd-MnO_2/TiO_2 NTAs photo electrodes were analyzed by scanning electron microscopy(SEM), X-ray diffraction(XRD) and characterized accordingly. Moreover, the light harvesting and absorption properties were investigated via ultraviolet–visible diffuse reflectance spectrum(DRS); photo degradation efficiency was investigated via analyzing the photo catalytic degradation of Rhodamine B under visible illumination(xenon light). The performed analyses illustrated that Pd-MnO_2 codoped particles were successfully deposited onto the surface of the TiO_2 nanotube arrays;DRS results showed significant improvement in visible light absorption which was between400 and 700 nm. Finally, the photo catalytic degradation efficiency results of the designated organic pollutant(Rhodamine B) illustrated a superior photocatalytic(PC) efficiency of approximately 95% compared to the bare TiO_2 NTAs, which only exhibited a photo catalytic degradation efficiency of approximately 61%, thus it indicated the significant enhancement of the light absorption properties of fabricated photo electrodes and their yield of UOH radicals.     

基于生态系统服务功能的城市规划研究

健康的生态系统是城市可持续发展的重要基础,生态系统服务功能及价值评估是评价生态系统的重要指标,森林、草地、湿地等生态系统在调节气候、保持土壤、涵养水源等方面具有重要作用.以宁波市北仑区为例,应用市场价值化方法粗略地分析了该区域的生态系统服务功能现状,结果表明,13年间北仑区的生态服务价值下降11.35%,其中,草地的生态服务价值下降最快,降幅达79.84%.从生态经济学角度阐释森林等生态系统在城市开发建设中的重要性.     

摩擦清洗修复铅污染土壤的参数优化及清洗效率评价

采用摩擦清洗法修复铅污染场地土壤,主要目的是将细颗粒和铅污染物从砂粒表面去除.通过正交实验优化清洗参数,并对3份不同铅含量土壤进行摩擦清洗实验.优化的清洗参数为:水土比70%干物质、温度25℃、搅拌时间30 min、搅拌速率1 200 r.mim-1.摩擦清洗前土壤经过筛分化验分析表明,3份土壤铅主要富集在砂粒和粉黏粒中;铅的分布与有机质有极大相关性.结果表明,经过摩擦清洗后,3份原状铅污染土壤砂粒的清洗效率分别为:67.61%、31.71%、41.01%,摩擦清洗从砂粒表面去除一部分细粒土壤和铅污染物,使铅浓缩至粉黏粒中;扫描电镜(SEM)分析表明,摩擦清洗后砂粒表面变光滑.以上结论说明摩擦清洗对于铅污染场地的砂粒土壤具有较好的清洗效果.     

咸潮预警值设定的研究

为研究咸潮预警,上海某饮用水源地安装了蓝色卫士水质综合预警系统。采用实验室配制人工海水模拟减潮,通过动态实验研究蓝色卫士的成潮预警值。试验证明,成潮预警值设定范围为1．6～1．8较好。经过连续1a自动监测,蓝色卫士共准确预警预报两次成潮,成功保障了该水源地的饮水安全。