客户关系生命周期管理及其策略

客户关系生命周期理论的提出对服务经济时代的企业产生了巨大的影响,该理论在强调了客户关系存在周期性的同时,也提出了对客户关系应当进行阶段性管理;阐述了客户关系生命周期理论,并在此基础上提出了客户关系动态发展模型,旨在帮助管理人员更清楚地认识到客户关系的长期价值和对客户关系的各个阶段进行良好的管理.     

自然生态小区建设指导原则及其建设内容探讨--以筠连县大雪山自然生态小区为例

自然生态小区是构建优美生态环境区域的生态“细胞工程”。它根据当地的自然状况和社会经济状况,以较小的经济和社会代价实现一定区域生态环境优美、生态文明有序、生态系统良性循环的社会经济生态综合体。由于自然生态小区的建设是新兴事物,其建设途径还有很多问题值得探讨。在自然生态小区建设投资方面,应当明确生态环境建设投资和生产赢利建设投资,对于前者应当以政府和政策性投资为主,而后者应当是在政策法规规范下的企业投资为主;在发展模式方面,应当促进环境友好的规模化高效益产业,包括有机绿色产业、地方特色产业、民族文化产业等;在效益分配方面,必须要充分考虑整个社区居民资源共享和利益合理分配,实现整个社区生态文明建设和经济发展目标的一致。     

垃圾焚烧飞灰中重金属的固化/稳定化处理实验研究

研究了城市生活垃圾焚烧-电灰的特性及飞灰中重金属的特性,对利用水泥作粘结剂进行飞灰固化/稳定化处理效果开展了系统的实验研究,分析了水泥固化/稳定化飞灰的工艺特点和最佳工艺参数,并讨论了粘结剂固化飞灰机理以及重金属浸出毒性,为进一步研究城市生活垃圾焚烧飞灰的无害化处理与利用提供了有重要价值的参考依据.     

电化学反应器吸附去除氟离子的研究

采用改性活性炭粉末对用纯净水加氟化钠配制而成的含氟水溶液进行动态电吸附去除实验.研究不同电压、电吸附时间,以及Cl-和SO2-4对氟离子去除的影响,并探讨吸附动力学和吸附方程.实验结果表明:活性炭对氟离子的吸附等温方程符合Freundlich方程,吸附动力学符合一级动力学方程;活性炭对氟离子去除与所施加的电位、吸附时间等因素有关,施加的电位越大,去除效果越好;随着吸附去除时间的延长,氟离子浓度下降趋缓;Cl-对氟离子去除影响很小,而SO2-4对氟离子去除有显著的不利影响.     

室内有毒易爆气体的检测

随着城市生活水平的提高,室内装修装饰日益普及.各种新材料的引入,使得室内的各种有害气体总量日益增加.长期生活在这样的环境下,会对人体健康产生极为不利的影响.居民生活用煤气,在给人们生活带来便利的同时,作为一种可燃性、有毒气体,也具有极强的危害性.因此,研制一种能检测多种有害气体的实用仪器,具有很大的应用价值.本仪器为便携式多功能仪器,采用可充电电池供电,可以检测ppb的挥发性气体,显示气体浓度值,也可检测煤气,并具有声光报警功能.     

Effects of Short- and Long-Term Disturbance Resulting from Military Maneuvers on Vegetation and Soils in a Mixed Prairie Area

Loss of grassland species resulting from activities such as off-road vehicle use increases the need for models that predict effects of anthropogenic disturbance. The relationship of disturbance by military training to plant species richness and composition on two soils (Foard and Lawton) in a mixed prairie area was investigated. Track cover (cover of vehicle disturbance to the soil) and soil organic carbon were selected as measures of short- and long-term disturbance, respectively. Soil and vegetation data, collected in 1-m² quadrats, were analyzed at three spatial scales (60, 10, and 1 m²). Plant species richness peaked at intermediate levels of soil organic carbon at the 10-m² and 1-m² spatial scales on both the Lawton and Foard soils, and at intermediate levels of track cover at all three spatial scales on the Foard soil. Species composition differed across the disturbance gradient on the Foard soil but not on the Lawton soil. Disturbance increased total plant species richness on the Foard soil. The authors conclude that disturbance up to intermediate levels can be used to maintain biodiversity by enriching the plant species pool.     

Integrating fisheries into the national development plans of Small Island Developing States (SIDS): Ten years on from Barbados

The development and effective introduction of strategies designed to ensure the ecologically and economically sustainable utilization of coastal and marine resources is perhaps the major challenge for Small Island Developing States (SIDS). In response, the 1994 Barbados Programme of Action (BPoA) called upon the SIDS to implement appropriate coastal and marine strategies and, crucially, ensure that such strategies were integrated into sustainable national development plans (NDPs). This article examines the extent to which contemporary NDPs and donor support programmes have incorporated the fisheries sector — arguably the most important coastal/marine resource for many SIDS — into such documents. Applying an assessment methodology, originally developed to identify levels of environmental mainstreaming within World Bank country assistance strategies to NDPs and donor support programmes, we are able to identify those SIDS who have most effectively integrated the fisheries sector into such documents. Comparison with data indicating the importance of the sector to the national economy (in terms of generating foreign exchange, employment generation and/or supporting domestic protein consumption levels) enables us to pinpoint those countries with substantial fisheries sectors, but a correspondingly lower than expected degree of sectoral mainstreaming. We suggest that the January 2005 review of the BPoA offers an opportune moment for such countries to redress these omissions.     

Knowledge, values, uses and management of the Araucaria araucana forest by the indigenous Mapuche Pewenche people: A basis for collaborative natural resource management in southern Chile

One of the most important endemic tree species of Chile and at the same time one of the most endangered ones is Araucaria araucana (Mol.) C. Koch, the monkey‐puzzle tree. It grows in the Andes Mountains, homeland of the indigenous Mapuche Pewenche people who depend on this tree. This paper is based on field research that investigated the ecological knowledge, uses and management of the Araucaria araucana forest by indigenous Mapuche Pewenche people based on the socio‐cultural, spiritual and ecological relationships they have with the Araucaria forest, to find out how indigenous people and their knowledge could contribute to sustainable Araucaria forest management. A Mapuche Pewenche community located in the IX region of Chile contributed to this study. Based on the analyses this paper illustrates the nature of indigenous ecological knowledge of Araucaria araucana on the one hand, and its utility in native forest management on the other. The research shows that the Mapuche Pewenche hold ecological knowledge and conduct practices to manage their Araucaria forest in a balanced way. They conserve and use forest biodiversity at one and the same time. This paper provides recommendations for sustainable Araucaria forest management and conservation strategies ex‐situ and in‐situ incorporating indigenous knowledge and scientific knowledge and for promoting a collaborative natural resources management.     

Life cycle energy impacts of automotive liftgate inner

This paper compares the life cycle energy use of a cast-aluminum, rear liftgate inner and a conventional, stamped steel liftgate inner used in a minivan. Using the best available aggregate life cycle inventory data and a simple spreadsheet-level analysis, energy comparisons were made at both the single-vehicle and vehicle-fleet levels. Since the product manufacture and use are distributed over long periods of time that, in a fleet, are not simple linear combinations of single product life cycles. Thus, it is all the products in use over a period of time, rather than a single product, that are more appropriate for the life cycle analysis. Using a set of consistent data, analyses also examine sensitivity to the level of analysis and the assumptions to determine the most favorable materials with respect to life cycle energy benefits.As expected, life cycle energy impacts of aluminum are lower than steel at a single-vehicle level – energy savings are determined to be 1.8 GJ/vehicle. Most energy savings occur at the vehicle operation phase due to improved fuel economy from lightweighting. The energy benefits are realized only very close to the average vehicle life of 14 years. With the incremental growth of the vehicle fleet, it takes longer – about 21 years – for aluminum to achieve life cycle equivalence with steel. The number of years aluminum needs to achieve equivalence with steel was found to be quite sensitive to aluminum manufacturing energy and fuel economy. As the steel industry races to compete with other materials for automotive lightweighting, a systems approach, instead of part-to-part comparison, is more appropriate in the determination of viability of aluminum substitution from an energy perspective.     

BIOECONOMIC ANALYSIS OF SELECTED CONSERVATION PRACTICES ON SOIL EROSION AND FRESHWATER FISHERIES1

ABSTRACT: Farmers can generate environmental benefits (improved water quality and fisheries and wildlife habitat), but they may not be able to quantify them. Furthermore, farmers may reduce their incomes from managing lands to produce these positive externalities but receive little monetary compensation in return. This study simulated the relationship between agricultural practices, water quality, fish responses to suspended sediment and farm income within two small watersheds, one of a cool water stream and one of a warm water stream. Using the Agricultural Drainage and Pesticide Transport (ADAPT) model, this study related best management practices (BMPs) to calculated instream suspended sediment concentrations by estimating sediment delivery, runoff, base flow, and streambank erosion to quantify the effects of suspended sediment exposure on fish communities. By implementing selected BMPs in each watershed, annual net farm income declined $18,000 to $28,000 (1 to 3 percent) from previous levels. “Lethal” fish events from suspended sediments in the cool water watershed decreased by 60 percent as conservation tillage and riparian buffers increased. Despite reducing suspended sediments by 25 percent, BMPs in the warm water watershed did not reduce the negative response of the fisheries. Differences in responses (physical and biological) between watersheds highlight potential gains in economic efficiency by targeting BMPs or by offering performance based “green payments.”