客户关系生命周期管理及其策略

客户关系生命周期理论的提出对服务经济时代的企业产生了巨大的影响,该理论在强调了客户关系存在周期性的同时,也提出了对客户关系应当进行阶段性管理;阐述了客户关系生命周期理论,并在此基础上提出了客户关系动态发展模型,旨在帮助管理人员更清楚地认识到客户关系的长期价值和对客户关系的各个阶段进行良好的管理.     

Using empirical models of species colonization under multiple threatening processes to identify complementary threat‐mitigation strategies

Approaches to prioritize conservation actions are gaining popularity. However, limited empirical evidence exists on which species might benefit most from threat mitigation and on what combination of threats, if mitigated simultaneously, would result in the best outcomes for biodiversity. We devised a way to prioritize threat mitigation at a regional scale with empirical evidence based on predicted changes to population dynamics—information that is lacking in most threat‐management prioritization frameworks that rely on expert elicitation. We used dynamic occupancy models to investigate the effects of multiple threats (tree cover, grazing, and presence of an hyperaggressive competitor, the Noisy Miner (Manorina melanocephala) on bird‐population dynamics in an endangered woodland community in southeastern Australia. The 3 threatening processes had different effects on different species. We used predicted patch‐colonization probabilities to estimate the benefit to each species of removing one or more threats. We then determined the complementary set of threat‐mitigation strategies that maximized colonization of all species while ensuring that redundant actions with little benefit were avoided. The single action that resulted in the highest colonization was increasing tree cover, which increased patch colonization by 5% and 11% on average across all species and for declining species, respectively. Combining Noisy Miner control with increasing tree cover increased species colonization by 10% and 19% on average for all species and for declining species respectively, and was a higher priority than changing grazing regimes. Guidance for prioritizing threat mitigation is critical in the face of cumulative threatening processes. By incorporating population dynamics in prioritization of threat management, our approach helps ensure funding is not wasted on ineffective management programs that target the wrong threats or species.     

Review of LCA studies of solid waste management systems – Part II: Methodological guidance for a better practice

Life cycle assessment (LCA) is increasingly used in waste management to identify strategies that prevent or minimise negative impacts on ecosystems, human health or natural resources. However, the quality of the provided support to decision- and policy-makers is strongly dependent on a proper conduct of the LCA. How has LCA been applied until now? Are there any inconsistencies in the past practice? To answer these questions, we draw on a critical review of 222 published LCA studies of solid waste management systems. We analyse the past practice against the ISO standard requirements and the ILCD Handbook guidelines for each major step within the goal definition, scope definition, inventory analysis, impact assessment, and interpretation phases of the methodology. Results show that malpractices exist in several aspects of the LCA with large differences across studies. Examples are a frequent neglect of the goal definition, a frequent lack of transparency and precision in the definition of the scope of the study, e.g. an unclear delimitation of the system boundaries, a truncated impact coverage, difficulties in capturing influential local specificities such as representative waste compositions into the inventory, and a frequent lack of essential sensitivity and uncertainty analyses. Many of these aspects are important for the reliability of the results. For each of them, we therefore provide detailed recommendations to practitioners of waste management LCAs.     

基于主成分分析法的陕北地区可持续发展对比研究

基于可持续发展基本理论,选取60项指标建立陕北地区可持续发展评价指标体系,采用软件SPSS(19.0)进行主成分分析,分别对延安市、榆林市2000—2014年的可持续发展水平、可持续发展潜力和可持续发展协调度进行动态对比分析。结果表明延安市、榆林市发展基本趋于一致:可持续发展水平较高,但可持续发展潜力明显不足,可持续发展协调度较低;制约其可持续发展的主要因素在于资源发展动力不足、产业结构单一、环境的恶化及治理的低效。     

外源Ca2+对SBR启动期活性污泥胞外多聚物的动态影响

利用无机物如Ca~(2+),加快活性污泥反应器启动,强化活性污泥絮体性能和结构稳定性,受到越来越多的重视.采用序批式反应器,研究进水中添加Ca~(2+)对反应器启动期活性污泥沉降性能和胞外多聚物的影响.结果表明运行至28 d,与进水中不添加Ca~(2+)的反应器(对照反应器)相比,进水中添加150 mg·L~(-1)外源Ca~(2+)的反应器中活性污泥MLSS和MLVSS值分别高出了89.6%和75.6%,SVI值则降低了47.9%;活性污泥胞外多聚物总量增加了76.4%,多糖增加了28.8%,蛋白质减少了31.6%,添加150 mg·L~(-1)外源Ca~(2+)的反应器中污泥胞外多聚物中多糖/蛋白质值为68.8,对照反应器的活性污泥胞外多聚物多糖/蛋白质值仅为36.6.三维荧光光谱和红外光谱分析表明外源Ca~(2+)导致活性污泥胞外多聚物组分发生了变化.实验结果为进水中添加外源Ca~(2+)改善活性污泥沉降性能提供了基础数据.     

石油污染土壤生物修复过程中氮循环功能基因的动态检测

氮循环相关功能微生物在土壤发挥其生态功能中起着重要的作用.为定量分析其中的固氮细菌、反硝化细菌和硝化细菌在石油污染土壤生物修复过程中的演变情况,采用了实时定量PCR技术对其相关功能基因nifH、narG和amoA的拷贝数进行检测.结果表明,污染土壤中nifH、narG和amoA基因拷贝数及其占总16S rRNA基因拷贝数的比例远低于正常土壤,修复后土壤中的同类分析结果与正常土壤接近.表明石油污染物破坏了氮循环相关菌落结构,而生物修复则使其得以恢复.进一步分析了不同修复方式下氮循环功能基因的恢复情况以及土壤中石油烃降解率.也表明同时添加秸秆和菌剂具有最好的修复效果,处理40 d后其nifH、narG和amoA基因拷贝数（以干土计）分别恢复到2.68×106、1.71×106和8.54×104g-1,石油烃降解率达到48%.投加真菌-细菌复合菌剂的效果优于只投加细菌菌剂的效果.本研究结果表明氮循环功能基因的动态监测可以从基因和物种水平上反映土壤修复的效果,为土壤修复的监控和效果评估提供参考.     

河套灌区土壤水和地下水动态变化及水平衡研究

为探究田间土壤水及地下水在不同作物种植区、不同灌期等情况下的动态变化规律与水平衡特征,以春小麦、玉米、向日葵为典型作物,在河套灌区选取4块2亩的试验田,于2009年4-11月采集田间土壤及地下水样品进行研究.结果表明,不同作物地块间土壤含水率的变化差别主要集中在5-9月的作物生长期.夏灌灌水量不足,土壤含水率呈下降趋势,田间土壤水分变化属于“蒸腾蒸发消耗型”;秋浇期内水量充足,各地块各土层含水率均明显增加,田间土壤水分呈“入渗补给型”.各地块地下水埋深月均变化趋势基本一致,由于优先流的存在,地下水对灌溉降水响应快.本文定量研究了区域土壤水和地下水的变化规律,揭示了灌区水平衡要素间的相互转换关系,可为灌区科学合理的水资源管理提供理论依据.     

基于SD-CA-GIS的环境累积效应时空分析模型及应用

环境累积效应分析强调环境变化的时空放大作用,突出环境要素之间的时空交互作用,从而对环境分析方法的能力提出了挑战.因此,本文在对传统环境分析方法归纳、分析和总结的基础上,以地理信息系统(GIS)为基础平台,集成系统动力学(SD)和元胞自动机(CA)的优点,建立了能够分析时间累积、空间累积效应的SD-CA-GIS模型.以山西潞安矿区作为研究区域,在分析矿区社会、经济、工程和环境等因子之间时空交互作用的基础上,构建了SD-CA-GlS模型.考虑到矿区土地利用变化的特殊性,从影响矿区土地利用变化的驱动因子出发,预测和模拟了矿区2006-2030年土地利用变化的累积状况.结果发现,由于煤炭资源开采等人类干扰活动的影响,研究区在研究时段内,工矿用地、居民用地和交通用地呈现累积性增加,其它土地利用类型累积性减少.同时,由于不同阶段人类活动干扰的种类和强度变化,使得不同土地利用类型的空间扩展变化存在一定的差异.上述研究表明,该模型能够同时考虑时间累积效应和空间累积效应的动态变化,能为环境累积效应的分析和评价提供有效的帮助.     

Hydrocarbon biodegradation and dynamic laser speckle for detecting chemotactic responses at low bacterial concentration

We report on the biodegradation of pure hydrocarbons and chemotaxis towards these compounds by an isolated chlorophenol degrader,Pseudomonas strain H.The biochemical and phylogenetic analysis of the 16S rDNA sequence identified Pseudomonas strain H as having 99.56% similarity with P.aeruginosa PA01.This strain was able to degrade n-hexadecane,1-undecene,1-nonene,1-decene,1-dodecene and kerosene.It grew in the presence of 1-octene,while this hydrocarbons is toxic to other hydrocarbons degraders.Pseudomonas strain H was also chemotactic towards n-hexadecane,kerosene,1-undecene and 1-dodecene.These results show that this Pseudomonas strain H is an attractive candidate for hydrocarbon-containing wastewater bioremediation in controlled environments.Since the classical standard techniques for detecting chemotaxis are not efficient at low bacterial concentrations,we demonstrate the use of the dynamic speckle laser method,which is simple and inexpensive,to confirm bacterial chemotaxis at low cell concentrations (less than 105 colony-forming unit per millilitre (CFU/mL)) when hydrocarbons are the attractants.     

鄂尔多斯盆地植被覆盖动态监测与评价

基于像元分解模型,利用LANDSATNDVI数据,估算了鄂尔多斯盆地2002年7月和2010年7月植被覆盖度,以量化和可视化的形式分析了鄂尔多斯盆地2002年一2010年间植被覆盖度的时空变化特征,探寻了引起植被覆盖度变化的驱动因素。结果表明：2002年一2010年鄂尔多斯盆地植被覆盖度变化明显,平均覆盖度增加了7．35％,改善和明显改善面积增加了35．67％,退化和明显退化面积增加了1．49％。研究区植被覆盖度增加的主要原因是降雨量的增加和一系列生态建设工程的实施;减少的主要原因是恶劣的生态环境和过度的能源开发活动。