客户关系生命周期管理及其策略

客户关系生命周期理论的提出对服务经济时代的企业产生了巨大的影响,该理论在强调了客户关系存在周期性的同时,也提出了对客户关系应当进行阶段性管理;阐述了客户关系生命周期理论,并在此基础上提出了客户关系动态发展模型,旨在帮助管理人员更清楚地认识到客户关系的长期价值和对客户关系的各个阶段进行良好的管理.     

生态示范区可持续发展灰色评估系统设计应用

介绍了如何在国家级生态示范区的可持续发展评估中运用灰色系统理论构建定量评估系统模型,并给出了关系型指标表、量纲模型、多元灰色预测模型和发展系数模型以及应用实例.根据该评估系统模型所开发的灰色评估系统由数学模型、计算机软件和硬件组成,可自动完成量纲统一、指标预测、相关分析、综合评估和趋势图表的运算和输出.     

经济欠发达山区矿泉水资源的开发利用--以梅州市为例

基于矿泉水与人体健康的关系、在社会经济发展中的作用,以及对梅州市矿泉水资源条件及其开发利用现状的调研,探讨了经济欠发达山区矿泉水资源的开发利用对策和前景.认为应统一资源管理,加强质量监督力度,打造优质品牌,提高市场竞争能力,争取与食品、旅游等部门联营,使矿泉水产品多样化、系列化;结合地方工业建设和梅州旅游市场需求,培育矿泉水消费市场.     

我国水业市场化模式

本文就我国水业的特许经营模式和市场监管等问题进行了重点讨论。     

Sustainability of Current Agricultural Practices in The Cameron Highlands, Malaysia

Cameron Highlands is a mountainous region with steep slopes. Gradients exceeding 20^∘ are common. The climate is favourable to the cultivation of tea, sub-tropical vegetables and flowers (under rain-shelter). Crop production is sustained by high fertiliser and manure applications. However, agriculture in this environment is characterised by high levels of soil erosion and environmental pollution. A study on the sustainability of these agro-ecosystems was conducted. Results indicated that soil loss was in the range of 24–42 ton/ha/yr under vegetables and 1.3 ton under rain-shelter. Sediment load in the vegetable sub-catchment reached 3.5 g/L, 50 times higher than that associated with flowers under rain-shelter and tea. The sediments contained high nutrient loads of up to 470 kg N/ha/yr. The N, P and K lost in runoff from cabbage farms was 154 kg/season/ha, whereas in chrysanthemum farms it was 5 kg. In cabbage farms, the N, P, and K lost through leaching was 193 kg/season/ha. The NO₃–N concentration in the runoff from the cabbage farms reached 25 ppm but less than 10 ppm in runoff from rain-shelters. Inorganic pollution in the rivers was within the acceptable limit of 10 ppm. The sustainability of the agro-ecosystems is in the order of tea { > } rain–shelter ≫ vegetables.     

Interconnectivity between the Superficial Aquifer and the Deep Confined Aquifers of the Gnangara Mound, Western Australia

Perth groundwater resources are obtained from three major aquifers that occur beneath the Perth metropolitan area: the Superficial aquifer, Leederville aquifer and Yarragadee aquifer. Each aquifer has a unique seasonal water level pattern controlled by soils, geomorphology and geology. Landuse is mainly responsible for variations in recharge; however, the hydraulic properties control aquifer response and water level pattern to a greater degree. Groundwater in the three aquifers is generally of very good quality except in localised areas. Salinity increases with depth and in direction of groundwater flow in the three aquifers. The best water quality is in the Superficial aquifer in the Wanneroo well field area. The geochemistry and stable isotope signatures from the three major aquifers revealed distinct water types that suggest very little hydraulic connection or mixing of waters between these aquifers at the present abstraction and recharge regimes. The results also show that the Leederville and Yarragadee aquifers were recharged during earlier cooler times while the Superficial aquifer is being recharged at present.     

地下水水质评价的多元线性回归分析模型研究

运用回归分析理论和方法,建立了一个基于多元线性回归分析法的地下水水质评价模型,并将该模型用于遵义市海龙坝地下水水质评价.结果表明,建立的模型较符合本研究区的实际情况.     

改性沸石用于饮用水除氟的试验研究

试验针对存在的氟污染饮用水问题,将天然沸石用NaOH和Al2（SO4）3溶液改性制成除氟材料.静态试验研究表明：改性沸石除氟吸附反应快,其最佳pH值范围为5～9,而且对氟离子具有较好的离子选择性能.通过动态试验研究发现,降低进水流量和原水浓度可以增大滤层的吸附容量.两种再生方式对比试验表明：用Al2（SO4）3溶液再生效果优于用NaOH和Al2（SO4）3溶液联合再生.     

用超滤膜分离技术从洗毛废水中回收羊毛脂

洗毛废水中含有重要的工业原料羊毛脂,不做回收处理排放到环境中就是＂三废＂,既污染了环境又浪费了资源.介绍了用超滤膜从洗毛废水中回收羊毛脂的工艺技术,经处理的洗毛废水CODcr去除率达95.5%,BOD5去除率达93.1%,有效的回收了羊毛脂,经济效益良好,符合国家环保产业政策.     

企业可持续发展评价指标体系的选定原则及构建框架

为了制定企业可持续发展的战略决策,须制定可持续发展的指标体系,并依据这一体系对数据和资料进行收集、整理和分析,从而确定可靠而有效的政策方针。文中论述了可持续发展指标体系的定义、选定标准、原则和可持续发展的评价指标体系,提出了压力-状态-响应框架模型以及不同层次的指标体系框架。该指标体系分为总体层、系统层、状态层、变量层和要素层五个等级。对于持续发展的表征指标及对目前发展的可持续性评估,还需要长时间和切合实际的探讨。