The employee as a punching bag: The effect of multiple sources of incivility on employee withdrawal behavior and sales performance

The link between the interpersonal stressor of workplace mistreatment and objective measures of performance is often overlooked in organizational research. In order to fill this research gap, we examined the unique and combined effects of two sources of incivility (customer and coworker) on objective sales performance and withdrawal behaviors (absenteeism and tardiness). We hypothesized that coworker and customer incivility would interact to predict reduced performance and increased withdrawal, using the conservation of resources model to support our hypotheses. We surveyed 120 bank tellers regarding experienced incivility and obtained performance and withdrawal data spanning a period of several months following the survey. The data indicated that coworker and customer incivility did interact to predict decreased sales performance and increased absenteeism, supporting the majority of our proposed hypotheses. Theoretical and practical implications of the findings and future directions are discussed. Copyright © 2011 John Wiley & Sons, Ltd.     

护听器的特点、选用及其管理

护听器是一种保护听觉、使人免受噪声过度刺激的个体防护装备.为了预防在高噪声环境中的疲劳、听力损失或因此而可能导致的误操作和生产安全事故,工业企业噪声作业场所相关从业人员应配备适宜的护听器.全面了解护听器类个人防护用品的特点、正确掌握选用护听器类产品的原则和方法以及建立行之有效的管理体系是践行我国安全生产法、职业病防治法的重要环节.本文在简要分析护听器类产品的分类和特点的基础上,详细介绍了护听器的选择原则及如何选用护听器产品;最后讨论了护听器管理及人员培训的重要性.     

井下高温作业场所危害程度分级标准研究

对我国热害分级相关标准进行了简要总结分析,表明我国尚未制定综合考虑温湿度条件和体力劳动强度从而对井下高温作业场所的热害程度实施有效分级的相关标准.由井下现场管理人员、企业劳资(人事)管理人员、研究人员等3类共30名相关专家对井下62类主要工种劳动强度进行主观分级,通过对其结果的统计分析,研究制定了井下高温作业场所不同工种最高体力劳动强度级别建议表.通过定性和定量分析,确定了井下作业场所不同劳动强度级别下 WBGT指数限值,将结果与南非井下热害分级标准限值进行了对比.最终制订了基于井下高温作业场所最高体力劳动强度级别和WBGT指数的井下高温作业场所危害程度分级标准,提出了标准的宣传贯彻建议及分级监管策略.     

石油化工生产危险场所的密封问题

从管道密封和机泵密封两个方面论述了在石油化工生产危险场所中降低密封泄漏率和提高密封可靠性的问题.     

吉林省采油厂原油含水率分析仪工作场所辐射防护水平调查及分析

通过系统的监测了解吉林地区采油厂原油含水率分析仪的工作场所放射防护现状,为放射源监督管理部门提供参考依据,为保护环境、保护放射工作人员职业健康提供重要保障,为采油厂对辐射装置管理及措施提供依据。采用国家规定的标准方法对吉林省不同工作环境下的5家采油厂的45台原油含水率分析仪的周围剂量当量进行现场监测,对涉及接触原油含水率分析仪的4种不同岗位工作人员进行年有效剂量估算,对接触原油含水率分析仪的202名工作人员进行个人剂量监测。结果表明,原油含水率分析仪的工作场所周围剂量当量及人员受照剂量均满足国家标准要求,剂量分布较均匀,外输岗年有效剂量较小,集输岗年有效剂量较高。吉林省采油厂原油含水率分析仪在正常运行情况下,工作场所基本不会对工作人员造成职业照射,辐射防护状况良好,放射工作人员年有效剂量值均在国家规定限值范围内。     

“Killing them with kindness”? A study of service employees' responses to uncivil customers

Experiencing uncivil customers is a frequent reality for many people working in the service industry. Past research has established that dealing with uncivil customers can be distressing for employees and can sometimes lead them to engage in reciprocal, discourteous behavior. The purpose of our research is to delve deeper into the experience of customer incivility from the perspective of service employees in order to better understand the various ways in which they respond to customer incivility. We conducted 64 interviews with service employees across an array of occupations and developed a typology of responses to customer incivility. These responses fell into four categories based on the extent to which service employees' actions were intended to promote social harmony (and therefore could broadly be considered civil or uncivil), as well as their perceived agency in the situation. We describe how each response was associated with different interpersonal and intrapersonal consequences and explain the implications of our typology for management theory and practice.     

加强监测科研为环境管理服务

简要阐述了对环境监测工作重要性的认识、监测分析工作在为环境管理服务方面存在的思想、观念上的误区，及监测站在分忻环境问题方面所占有的优势。强调指出，加强监测科研是全面提升监测工作能力和水平的重要途径。     

Good marriage at home,creativity at work: Family–work enrichment effect on workplace creativity

To advance the understanding of socio‐relational sources of employee creativity, we investigate the effect of a good marriage on workplace creativity. Drawing on family–work enrichment theory, we propose and test the idea that a satisfying marriage boosts a spillover of psychological resources from family to work that enhances employees' workplace creativity. Using survey data collected from 548 spouse–employee–supervisor triads, we find an indirect positive relationship between employees' marital satisfaction and workplace creativity through a spillover of psychological resources from family to work. We also find that this spillover is most pronounced when both employees and their spouses are satisfied with their marriage. The results further demonstrate that the indirect effect of marital satisfaction on workplace creativity through the spillover of psychological resources is significant for employees with a low creative personality, but not for those with a high creative personality. Copyright © 2017 John Wiley & Sons, Ltd.     

Picture this: A field experiment of the influence of subtle affective stimuli on employee well‐being and performance

Prior literature examining the antecedents of employee affect has largely ignored subtle affective influences in the workplace and their impact on employees' affective experiences and behaviors. A substantial body of evidence from basic psychology research suggests that individuals' affect can be influenced by minimal stimulus input. The primary objective of this research is to take an initial step towards understanding the “real‐world” impact of subtle affective stimuli in the workplace. Specifically, in a field experiment with a within‐subjects design, we collected data from 68 sales representatives and examined the effect of a subtle affective stimulus (i.e., a black‐and‐white picture of a woman smiling printed on the backdrop of paper–pencil surveys) on employees' affect, well‐being, and performance. Results showed that the smiling picture significantly enhanced participants' positive affect, which in turn influenced employees' extra‐role performance and emotional exhaustion. The smiling picture also indirectly influenced employees' in‐role performance and emotional exhaustion via negative affect. Theoretical and practical implications of these findings are discussed at the end of the paper. Copyright © 2017 John Wiley & Sons, Ltd.     

Particulates and carbon monoxide pollution on production floor of steel recycling plant

For this study, particulates or particulate matter (PM) and carbon monoxide (CO) levels were monitored at different sections on the production floor of a scrap metal recycling factory. A Met‐One GT331 dust monitor and A Toxi‐Rae gas monitor were used to measure PM and CO concentrations, respectively. The 24‐hr averaging period concentrations of particulate matter having diameters of 2.5 microns or less in diameter (PM_2.5), particulate matter having diameters of 10 microns or less in diameter (PM₁₀), and total suspended particulates (TSP) within the plant ranged between 8.3 and 50.4 μg/m³, 12.0 and 151.3 μg/m³, and 30.0 and 285.0 μg/m³, respectively, while the maximum 8‐hr concentration of CO within the plant was 20.5 parts per million (ppm). The United States’ Environmental Protection Agency (US EPA) limits for PM_2.5, PM₁₀, and CO were exceeded only in the area around the furnace. Nigeria's Federal Ministry of Environment (FMENV), the World Health Organization (WHO), and the World Bank statutory limit for TSP were also exceeded in the area around the furnace. Toxicity potentials (TP) of the investigated pollutants were greater than 1.0 around the furnace, indicating that work spaces in proximity to the furnace could expose workers to adverse health conditions.