When the abuse is unevenly distributed: The effects of abusive supervision variability on work attitudes and behaviors

The present study examined the consequences of a dispersion‐based conceptualization of unit‐level abusive supervision or abusive supervision variability. Abusive supervision variability was proposed to negatively affect a number of employee attitudes and behaviors through the mediating effects of interpersonal justice climate strength. The results revealed significant cross‐level effects such that abusive supervision variability was negatively related to individual perceptions of leader ethicality, organizational ethicality, leader satisfaction, and affective organizational commitment. These effects remained robust after controlling for individual‐level abusive supervision. Abusive supervision variability was also positively related to the frequency with which unit members as a whole engaged in counterproductive work behaviors. Last, the results revealed partial support for the mediating effects of interpersonal justice climate strength. In sum, the findings highlight the importance of examining abusive supervision at both the individual and unit levels of analyses. Copyright © 2012 John Wiley & Sons, Ltd.     

Pay satisfaction and work–family conflict across time

On the basis of justice and exchange theories, the authors propose that employees offset their levels of work–family conflict (WFC) with their levels of pay satisfaction. Results based on two waves of data indicate that pay satisfaction has a negative relationship with WFC after controlling for actual pay and other work‐related and family‐related variables. Analysis of pay satisfaction dimensions reveals that satisfaction with benefits and pay structure are negatively related to WFC, whereas satisfaction with pay level and pay raise are not. Number of dependents and level of education moderate the relationship between pay satisfaction and WFC; specifically, having more dependents and higher education attenuates the relationship between pay satisfaction and WFC. Copyright © 2012 John Wiley & Sons, Ltd.     

Associations between economic loss,financial strain and the psychological status of Wenchuan earthquake survivors

This study examines the effects of economic loss on the life satisfaction and mental health of Wenchuan earthquake survivors. Economic loss is measured by earthquake impacts on the income and houses of the survivors. The correlation analysis shows that earthquake impact on income is significantly correlated with life satisfaction and depression. The regression analyses indicate that earthquake impact on income is indirectly associated with life satisfaction and depression through its effect on financial strain. The research highlights the importance of coping strategies in maintaining a balance between economic status and living demands for disaster survivors.     

生态旅游景区管理的游客满意度动态监测-以香格里拉碧塔海景区为例

对生态旅游景区的游客满意度进行动态监测,能够有效地了解景区的管理质量,对保证生态旅游的可持续发展有着非常重要的意义.以香格里拉碧塔海生态旅游景区为例,采用问卷调查的方法对游客的满意度进行了监测研究,并对调查结果进行了系统分析,以了解景区的管理质量.     

基于农户满意度的土地整理项目绩效评价及区域差异研究

农村土地整理项目具有公共产品特征,其绩效评价不仅需要从生产面或供给面入手,还应从消费面或需求面展开。农户使用满意度是土地整理项目绩效的终端评价,对于改善项目绩效、促进农村土地整理可持续发展意义更加重大。从农户满意度视角,构建土地整理项目绩效评价指标体系,运用问卷调查和顾客满意度评价法(CSI评价法)对我国农村土地整理项目绩效及其区域差异进行实证研究。研究发现:①我国土地整理项目农户满意度绩效值为4.12,总体上处于优秀水平等级;②存在由经济发展水平和农户自身特征引起的土地整理项目绩效区域差异和农户差异;东、中部地区项目的绩效总体水平要高于西部地区。③当前土地整理项目总体上在降低生产成本、后期工程管护等2个指标绩效水平表现不足,是今后土地整理项目建设中需要着重关注和改善的方面。研究结果为我国土地整理工作提供了重要的政策启示。     

Source attribution matters: Mediation and moderation effects in the relationship between work‐to‐family conflict and job satisfaction

On the basis of the source attribution perspective of work–family conflict, this study aims to first test whether threat to the family role mediates the relationship between work‐to‐family conflict and job satisfaction. We then examine boundary conditions of the source attribution perspective by drawing on boundary management and gender role orientation theories to examine whether role segmentation enactment and gender role orientation moderate the relationship between work‐to‐family conflict and job satisfaction. Using a scenario‐based experiment in Study 1, we find that threat to the family role mediates the relationship between work‐to‐family conflict and job satisfaction. This finding provides evidence supporting the appraisal process proposed by the perspective of source attribution. Using survey data collected from 216 Chinese managers and their spouses in Study 2, we find that work‐to‐family conflict has a negative relationship with job satisfaction only among people with high levels of role segmentation between work and home. In addition, for male managers, the negative moderating effect of role segmentation enactment on the relationship between work‐to‐family conflict and job satisfaction is stronger for those with a nontraditional gender role orientation, compared with those with a traditional gender role orientation. Theoretical and managerial implications are discussed.     

Book reviews and notices

This study aims to examine the mediating role of the customer environmental satisfaction in the effect of environmental friendliness of products and the company on customer loyalty in using green products in Malaysia. Structural equation modeling (SEM) analysis is performed to test the proposed hypotheses among 200 full time university students with purchasing experience at least once a week green products like organic vegetables. SEM results showed that customer environmental satisfaction significantly affected customer loyalty. This pair of relationships has the highest standardized beta coefficients, signifying the most important aspect of consideration by respondents among the rest of the proposed hypotheses. Next, customer environmental satisfaction partially mediated the relationship between environmental friendliness of products and customer loyalty in using green products. The results confirmed that customers are satisfied with their decision to purchase green products as they consume the least amount of resources and energy which results in minimum environmental damage and are also easy to recycle, disassemble, decompose, and reuse. Marketers should focus on creating effective marketing strategies and green promotional activities to attract customers for their green products. Marketers should control and enhance the quality of green products, as well as emphasizing their environmental satisfaction and increasing customer loyalty levels. This empirical study advanced marketers’ and policy makers’ understanding of the identification of customer environmental satisfaction as a mediator in the relationship between environmental friendliness of products and customer loyalty has been inspected in Malaysian context.     

创优质名牌产品是企业财富的源泉

21世纪对质量提出了严格要求,本文从顾客满意入手进行分析,论述了只有高质量才能打造名牌产品,而名牌产品则是企业发展的基础,是企业财富的源泉。     

A STUDY OF RESIDENTIAL STORMWATER IMPOUNDMENTS: PERCEPTIONS AND POLICY IMPLICATIONS1

ABSTRACT: The traditional solution to stormwater runoff from housing developments has been stormwater sewer systems. A newer and increasingly popular solution is some sort of impoundment or “lake” within the development, which is thought to be cheaper, to provide recreation, to improve the aesthetics of the environment, and to increase property values. Little is known of the acceptability of these to public officials, developers, or potential residents, or of their policy implications. Two such developments in Mississauga, Ontario, were studied, in terms of the perceptions and opinions of a random sample of residents and of officials who had been involved in their planning and management. The areas have attracted a relatively young group, just beginning their child-bearing years, with relatively high income and education. The lakes appear to be popular, and relatively successful, especially the one which provides more recreational opportunities, and which has had fewer maintenance problems. The major problems are visual and safety. The City, and to some extent the developers, are seen as the appropriate groups to manage and maintain the lakes. Some suggestions, based on residents' and officials' responses, are presented for future designs and policy formulation.