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The influences of organizational citizenship behavior (OCB) and workplace deviant behavior (WDB) on business unit performance were investigated using data from branches of a fast food organization. Data included measures of WDB and OCB obtained from staff, ratings of performance provided by supervisors, and objective measures of performance. It was found that WDB was negatively and significantly associated with business unit performance measured both subjectively and objectively. OCB, however, failed to contribute to the prediction of business unit performance beyond the level that was achieved by WDB. It appeared, therefore, that the presence of deviant employees among business units impinges upon the performance of the business unit as a whole, whereas OCBs had comparatively little effect. Copyright © 2004 John Wiley & Sons, Ltd. 相似文献
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Kim Dongku Kwon Kibeom Kim Gyeonghun Choi Hangseok 《Journal of Material Cycles and Waste Management》2021,23(4):1665-1677
Journal of Material Cycles and Waste Management - Attempts have been made to address the strict regulations on eco-friendly construction and recycle aggregate resources, encouraging researchers to... 相似文献
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