| Abstract: | The significant problems we face cannot be solved at the same level of thinking we were at when we created them. If Einstein was correct, the question that you should be posing to yourself right now is “how can I make the change to a different level of thinking?” This challenge was given to a group of managers from a broad range of businesses in a training program delivered at the Centre for Environmental Training (CET) in St. Catharines, Ontario, Canada. It will be examined in this article as part of a case study about the success of a TQEM approach to improving the bottom line of business. At the heart of this story is the germination of a business vision to make improved environmental performance a key factor in regional economic renewal. In keeping with the TQEM theme, this is a never ending story; this article is just the prologue. |
