Life cycle oriented design of technical Product-Service Systems |
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| Institution: | 1. School of Mechanical Engineering, Shanghai Jiao Tong University, Shanghai, China;2. School of Design and Arts, Beijing Institute of Technology, Beijing, China;3. Shanghai Aerospace Equipments Manufacturer, Shanghai, China;4. School of Mines, China University of Mining and Technology, Xuzhou, Jiangsu, China;1. Netherlands Organisation for Applied Scientific Research TNO, Delft, The Netherlands;2. Norwegian University of Science and Technology, Industrial Ecology Program, Trondheim, Norway;3. Institute of Environmental Sciences, Leiden University, Leiden, The Netherlands;1. Department of Economics, Management and Industrial Engineering, Politecnico di Milano, Via R. Lambruschini 4/b, 20156, Milano, Italy;2. Department of Management, Information and Production Engineering, University of Bergamo, viale Marconi, 5, Dalmine (BG), 24044, Italy;1. Tecnológico de Monterrey, Del Puente 222, Col. Ejidos de Huipulco, Tlalpan, Mexico, 14380;2. Griffith University, 170 Kessels Rd, Nathan QLD 4111, Australia;1. Department of Economics, Management and Industrial Engineering, Politecnico di Milano, Via R. Lambruschini 4/b, 20156, Milano, Italy;2. Dhitech Scarl, Campus universitario Ecotekne, Via Monteroni s.n., 73100, Lecce, Italy;3. Department of Management, Information and Production Engineering, University of Bergamo, viale Marconi, 5, Dalmine (BG), 24044, Italy |
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| Abstract: | Technical services such as maintenance, retrofitting, refurbishing or user training can significantly influence the economic and ecologic performance of high quality investment goods, thus providing new and advanced user benefits. In order to systematically exploit these potentials the interrelations between physical products and non-physical services need to be considered proactively, resulting in the necessity for integrating corresponding product and service design processes. For this reason, a process for the systematic design of product related technical services is introduced that upon its modularization represents a promising starting point for linkage with corresponding product design processes. Life cycle oriented design of technical Product-Service Systems is thus supported. The presented concept is finally illustrated by means of an example from the investment goods industry. |
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