Partial information and complex development decisions: Illustrations from infrastructure projects

This study assesses the theoretical and practical limitations of evaluations of infrastructure projects. Existing tools used in such evaluations typically exhibit two main limitations. Firstly, they tend to accommodate only two dimensions at once and rely on extensive use of averages for additional dimensions. Secondly, they mostly produce a narrow (project exclusive) or information that is too general, thereby precluding both broader and more detailed interpretations at once.Development decisions so informed are consequently based on partial information. Too often this has produced unsatisfactory outcomes for some stakeholders along with increased risks and heightened uncertainties. This is particularly the case for infrastructure projects.This paper proposes an alternative approach to development decision-making called ‘complex stakeholder perception mapping’ (CSPM). CSPM's evaluations inclusively involve a spectrum of insights and perception maps which offer flexibility, combined with complex perceptions of multiple stakeholders on multiple aspects of development.Applicability of CSPM is demonstrated using four perceptual dimensions in infrastructure development evaluation. Different perception combinations and individual group perceptions generate patterns which indicate aspects and groups that need attention. This approach generates rigorous interpretations of information at both the micro and macro level of the project environment, thereby supporting well-informed strategic decision making to advance project outcomes.