Open-plan offices: Task performance and mental workload

Open-plan offices are equipped with barriers such as panels and bookshelves to induce the perception of a private workspace. Despite perceived privacy, irrelevant speech contributes to mental workload, poor performance, stress, and fatigue. Certain dispositional variables related to sustained attention might exacerbate the effects of speech-related noise. This study used a 3 × 3 × 2 mixed factor design to determine the effects of two forms of irrelevant speech and individual differences on performance of a real-world verbal task and mental workload. The Expanded Tellegen Absorption Scale (ETAS) based upon Tellegen and Atkinson's scale was used to assess individual differences in focused attention. The NASA Task Load Index was administered to assess mental workload. Main effects of noise were found on performance and mental workload. Irrelevant speech appeared to increase false alarms and completion rates. Workload ratings were higher in the irrelevant speech conditions. Other differences found were among High and Low Task and Imaginative Absorbers, as measured by the ETAS. Recommendations to reduce the impact of irrelevant speech and future research suggestions are provided.