进近管制员工作进程分类及工作负荷研究

空中交通管制员是管制工作的核心,其工作负荷直接决定该管制空域的飞行容量,而管制员的工作负荷包括可观察的客观负荷和认知理解的主观负荷两类。借鉴国外的MBB,DORA原理,将雷达管制的实施细分为18个工作进程,并通过调查、统计,确定每一工作进程的难度系数;通过多角度摄像方式对成都进近管制室雷达管制席位的工作进行长时间的拍摄,参照划分的工作进程对采集的数据进行深入的统计、分析,采用MMBB方法计算出指挥单架飞机的操作时间和思考时间;确定得出管制单架飞机的工作负荷,以及该空域的容量。

Study on Classification of Work Processes and Workload of Approaching Controller

Air controller is the core in the air control, whose workload decides directly the airspace capacity. The workload includes two parts, i.e. the observable objective workload and the cognitive subjective workload. After analyzing the real time data captured in Chengdu Approach Control Department, it is found that the radar control work is divided into 18 processes, and the difficulty coefficient of each process is made certain. Then, the controller workload is calculated by MMBB method (Japan). The maneuver time of each aircraft and deliberate time of each aircraft are confirmed, from which the controller workload for each aircraft and the airspace capacity could be obtained.