Stress and team performance: principles and challenges for intelligent decision aids

Advances in computer technology and artificial intelligence are providing powerful capabilities for developing intelligent decision aids (IDAs) to support operating teams in managing complex systems. Early system designs, which acted as independent computer advisors, constrained human decision making, were brittle and encountered problems of user acceptance. As a result, there has been a shift towards making IDAs more cooperative in assisting users to make decisions under stress. Although there is a growing body of research on how to design IDAs as collaborate team players, this article provides additional insights by focusing on the competencies manifested by efficient teams in adapting to stress. To this extent, a survey of how teams adapt their decision-making strategies, cooperation patterns and team structure has provided a good basis for proposing design principles for collaborative IDAs. The article concludes with some challenges for further developments in information technology and research needs in the area of teamwork under stress.