EPA and business: Who is the customer,who is the supplier? |
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Authors: | Alvin R. Morris |
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Abstract: | By focusing on regulated businesses as “customers,” the EPA is bringing a new way of thinking to the negotiating table that is producing creative, workable solutions. The author, who was instrumental in initiating the adoption of TQM in the Environmental Protection Agency, discusses how it can be used in negotiation to resolve impasses between EPA and business and meet the needs of both. |
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