| Abstract: | Although audit programs have helped companies make big improvements in performance, more progress is still necessary and available. In this article the authors show how still bigger improvements are possible by expanding the corrective action process and utilizing total quality principles in developing corrective actions and evaluating company performance. With sufficient knowledge about the nature of its problems, not just the degree of its problems, a company should be able to rethink its basic management approaches and achieve dramatic improvements in performance. |
