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Risk communication as a key component of a successful remediation project
Authors:Steven M Lichten
Abstract:Decisions made during the course of investigating and remediating a contaminated site, as well as the technology used, are most often driven exclusively by physical, technical, and health-based concerns. Additionally, in both determining and managing the potential risks posed by a remediation project, the focus tends to be placed primarily on health risks. However, a contaminated site and its remediation are neither static over time nor do they exist in a vacuum. Other elements of risk associated with the site and remedial activities include continuing regulatory oversight and compliance, public and agency relations, remedial technology costs, current and future land-use issues, and future technological/regulatory risks. Agencies, consultants, contractors, and facility management must consider these other non-health-related elements of risk. Additionally, efforts made to communicate a project's decisions, technologies, and risks are often made in a defensive or reactive posture, resulting in ineffective communication and an alienated, angry, or distrustful public. Proactive risk communication, as well as public involvement in the remedial process, are critical to the success of any remedial activity.
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