Measuring an Organization's Performance: The Road to Defining Sustainability Indicators |
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| Authors: | Herlander Mata‐Lima Andreilcy Alvino‐Borba Karen Akamatsu Bruno Incau Jakelline Jard Andreza Borba da Silva Fernando Morgado‐Dias |
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| Affiliation: | 1. CERENA—Instituto Superior Técnico, Universidade de Lisboa, Portugal;2. ILATIT–Universidade Federal da Integra??o Latino‐Americana (UNILA), Paraná, Brazil;3. Universidade Aberta de Lisboa, Portugal;4. Universidade Federal do ABC, S?o Paulo, Brazil;5. Universidade Federal da Integra??o Latino‐Americana (UNILA), Foz do Igua?u, Brazil;6. Universidade Federal do Ceará (UFC), Fortaleza, Brazil;7. University of Madeira;8. Madeira Interactive Technologies Institute |
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| Abstract: | This article proposes an integrated procedure to assess sustainability indicators that organizations can use to satisfy international requirements for sustainability. The indicators are related to key aspects of organizations, and their development includes comparing them to the results and policies of various other organizations that are seeking to achieve sustainability. The methodology we used is based on a bibliographic review, and it is intended to: - Diagnose the state of the art of organizational sustainability,
- Provide organizations with tools to perform benchmarking based on the results, and
- Provide processes to identify best sustainability practices.
After benchmarking, organization managers will be able to adjust the methodology to quantify the sustainability indicators that are most suited to their organization's profile in regard to the activities, products, and services that it offers. Critical factors for organizational sustainability are identified and integrated into the systematic approach proposed in this article to assess indicators, communicate results, and make recommendations for corrective action and continual improvement considering the organization's baseline condition (the starting condition of the organization). |
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