A two step fuzzy model for the assessment and ranking of organizational resilience factors in the process industry

The evaluation and ranking of resilience factors (RFs) in an uncertain environment has important implications for the management of any enterprise. Determining an improvement strategy of business process resilience is based on the obtained rank of RFs, and it presents a key success factor for an enterprise in dealing with crisis. The complexity and importance of the treated problem calls for analytic methods rather than intuitive decisions. The relative importance of business processes and the relative importance of RFs under each business process are stated by fuzzy pair-wise comparison matrices. The elements of these matrices are triangular fuzzy numbers (TFNs). The fuzzy Analytic Hierarchy Process (FAHP) is used for determination of relative weights of existing variables. The rank of RFs is obtained by using the extent fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS). The real life application on the selection of the management team shows the practical implications in the process industry.     

Impact of individual resilience and safety climate on safety performance and psychological stress of construction workers: A case study of the Ontario construction industry

IntroductionThe construction industry has hit a plateau in terms of safety performance. Safety climate is regarded as a leading indicator of safety performance; however, relatively little safety climate research has been done in the Canadian construction industry. Safety climate may be geographically sensitive, thus it is necessary to examine how the construct of safety climate is defined and used to improve safety performance in different regions. On the other hand, more and more attention has been paid to job related stress in the construction industry. Previous research proposed that individual resilience may be associated with a better safety performance and may help employees manage stress. Unfortunately, few empirical research studies have examined this hypothesis. This paper aims to examine the role of safety climate and individual resilience in safety performance and job stress in the Canadian construction industry.MethodThe research was based on 837 surveys collected in Ontario between June 2015 and June 2016. Structural equation modeling (SEM) techniques were used to explore the impact of individual resilience and safety climate on physical safety outcomes and on psychological stress among construction workers.ResultsThe results show that safety climate not only affected construction workers' safety performance but also indirectly affected their psychological stress. In addition, it was found that individual resilience had a direct negative impact on psychological stress but had no impact on physical safety outcomes.ConclusionsThese findings highlight the roles of both organizational and individual factors in individual safety performance and in psychological well-being.Practical applicationsConstruction organizations need to not only monitor employees' safety performance, but also to assess their employees' psychological well-being. Promoting a positive safety climate together with developing training programs focusing on improving employees' psychological health — especially post-trauma psychological health — can improve the safety performance of an organization.     

The art of measuring nothing: The paradox of measuring safety in a changing civil aviation industry using traditional safety metrics

Measuring safety as an outcome variable within the ultra-safe civil aviation industry during periods of deliberate organizational change is a difficult, and often fruitless, task. Anticipating eroding safety processes, based on measuring nothing happening over time, does not adequately capture the true state of an evolving safe system, and this is particularly relevant for leaders and managers in a civil aviation industry responsible for maintaining and improving ultra-safe performance while simultaneously managing demanding strategic business goals.In this paper, I will look at the difficulties of measuring safety as an outcome measure in high reliability organizations (HROs) using the traditional measures of incident and accident reporting during periods of deliberate organizational change inspired by the results from a 3 year longitudinal case study of the Norwegian Air Navigation Services provider – Avinor. I will first review the current safety literature relating to safety management systems (SMSs) used in the civil aviation industry. I will then propose a more holistic model that shifts the focus from the traditional safety monitoring mechanisms of risk analysis and trial and error learning, to the natural interactivity within socio-technical systems as found in high reliability organizations. And finally, I will present a summary of the empirical results of an alternate methodology for measuring perceived changes in safety at the operational level as leading indicators of evolving safety at the organizational level.     

Performance evaluation of process industries resilience: Risk-based with a network approach

Risk management can be defined as coordinated activities to conduct and control an organization with consideration of risk. Recently, risk management strategies have been developed to change the approach to hazards and risks. Resilience as a safety management theory considers the technical and social aspects of systems simultaneously. Resilience in process industries, as a socio-technical system, has four aspects of early detection, error-tolerant design, flexibility, and recoverability. Meanwhile, process industries' resilience has three phases: avoidance, survival, and recovery, determining the transition between normal state, process upset event, and catastrophic event. There may be various technical and social failures such as regulatory and human or organizational items that can lead to upset or catastrophic events. In the avoidance phase, the upset event is predicted, and thus, the system remains in a normal state. For the survival phase, the system state is assumed to be an upset process event, and the system tries to survive through the unhealthy process conditions or remains in the same state, probably with low performance. In the recovery phase, the system is supposed to be catastrophic, and the emergency barriers are prioritized to show the severity of the consequences and response time, leading to a resumption of a normal state. Therefore, a resilience-based network can be designed for process industries to show its inherent dynamic transition in nature. In this study, network data envelopment analysis (DEA), as a mathematical model, is used to evaluate the relative efficiency of the process industries regarding a network transition approach based on the system's internal structure. First, a resilience-based network is designed to consist of three states of normal, upset, and catastrophic events. Then, the efficiency of each industrial department, which is defined as decision-making units (DMUs), is evaluated using network DEA. As a case study, a refinery that is considered a critical process industry is assessed. Using the proposed model shows the efficient and inefficient DMUs in each of three states of normal, upset, and catastrophic events of the process and the projection onto efficient frontiers. Besides calculating the network efficiency, the performance of each state is extracted to precisely differentiate between DMUs. The results of this study, which is one of the fewest cases in the area of performance evaluation of process industries with a network approach, indicated a robust viewpoint for monitoring and assessment of risks.     

The impact of the COVID-19 pandemic on the safety management in Italian Seveso industries

The paper discusses the impact of the COVID-19 pandemic on the Italian chemical and process industries, where Directive 2012/18/EU Seveso III, for the control of Major Accident Hazard (MAH), is enforced. The Safety Management System (SMS) for the control of MAH, which has been mandatory for 20 years in Italian Seveso Establishments, has been highly stressed by the external pressure, related in some way to the COVID-19 pandemic. Fairly, most companies, in particular in oil and gas sectors, have demonstrated an adequate capability to reconcile operation continuity and health requirements. This experience is providing the establishment operators and the regulators with valuable suggestions for the improvements of the SMS-MAH. Within this framework, an innovative organisational resilience model is proposed, aiming at the development of a higher capability to face future new crisis. The current SMS-MAH already includes some basic pillars to enhance resilience, which were valuable during the pandemic crisis, but a full and rationale development is still needed. Starting from the first pandemic phase experience, this paper presents a novel tool to assess the degree of “resilience” of a SMS-MAH. It is based on a questionnaire, featuring 25 questions grouped into eight items, according to the typical SMS-MAH structure. A two level AHP model has been developed in order to define the weights to be assigned to each point. The AHP panel included industrial practitioners, regulators, authorities and researchers. The results are based on the COVID-19 experience and consequently the developed model is tailored to face health emergencies, but the approach may be easily transferred to other external crises.     

Parent cultural control through organizational acculturation: HCN employees learning new work values in foreign business subsidiaries

Local employees in foreign business subsidiaries could learn new work values from the parent organizational culture through a process of organizational acculturation. As this is a new concept in academic research, it is important to explore organizational acculturation and its ramifications, especially since it may be used as a strategy of cultural control applied by the parent organization. Following a discussion of the theoretical foundation of this concept, the consequences of organizational acculturation are exemplified by an investigation of middle managers in Singapore. The study was undertaken in two stages. The first stage included a comparison of work values of Singaporean managers, employed by Swedish companies in Singapore, and those of a control group of Singaporean managers, not employed by Swedish companies. In the second stage, work values of managers in Singapore and Sweden were compared. Our results imply that some Swedish work values had been adopted, suggesting that the local managers had experienced organizational acculturation. Practical implications and possible further research are discussed.     

A longitudinal assessment of the determinant relationship between employee commitments to the occupation and the organization

A review of the research literature suggested that occupational commitment may be an antecedent to employees' commitment to the organization. Although several studies have assessed the general relationship between occupational and organizational commitment, none have attempted to establish the causal priority between the two constructs. In the present study, occupational commitment was viewed as a causal antecedent to organizational commitment. Based on longitudinal data from 100 management information systems professionals, this view was supported through cross-lagged analysis. Further, we examined a longitudinal causal model of the turnover process in which occupational commitment was placed as an antecedent to organizational commitment. Structural equation analysis supported the fit of this model to the data. Implications of the findings are discussed.     

Brain drain in declining organizations: toward a research agenda

Brain drain (BD) is one of the more detrimental implications of organizational decline and crisis, yet it has only been fleetingly addressed in organization studies. In light of this lacuna, the current paper introduces a conceptual framework of BD during decline. A model featuring both BD antecedents (predictors) and consequences is presented, including an analysis of leavers' behavioral characteristics. The paper offers a set of research propositions and concludes with directions for future study. Copyright © 2001 John Wiley & Sons, Ltd.     

面向疫情危机的城市公共卫生系统韧性

为有效应对城市公共卫生危机,公共卫生系统韧性至关重要。以武汉新冠肺炎(COVID-19)疫情防控成功经验为例,运用扎根理论分析政府、社区、医疗机构、媒体、非政府组织在COVID-19疫情防控中的观念与行为,解析出反映系统韧性特征的疾病监测体系、防疫资源管理、合作治理能力等10个主范畴及对应的52个子范畴,由此将系统韧性细分为功能韧性、过程韧性和整体韧性。运用解释结构模型(ISM)构建提升公共卫生系统韧性的层次结构模型,揭示多元社会主体通过前述韧性要素集合:社会防疫基础、防疫科技与文化、疫情风险综合治理的层级递进应急准备,实现城市公共卫生系统韧性提升目标。     

A pattern of contractor selection for oil and gas industries in a safety approach using ANP-DEMATEL in a Grey environment

Contractor selection is one of the major concerns of industry managers such as those in the oil industry. The objective of this study was to determine a contractor selection pattern for oil and gas industries in a safety approach. Assessment of contractors based on specific criteria and ultimately selecting an eligible contractor preserves the organizational resources. Due to the safety risks involved in the oil industry, one of the major criteria of contractor selection considered by managers today is safety. The results indicated that the most important safety criterion of contractor selection was safety records and safety investments. This represented the industry’s risks and the impact of safety training and investment on the performance of other sectors and the overall organization. The output of this model could be useful in the safety risk assessment process in the oil industry and other industries.     

Lessons learnt from a crisis event: How to foster a sound safety culture

Recent events in the nuclear industry have blamed a declining safety culture both on the utility and regulatory side as the major responsible. Confidence in the nuclear industry can be dramatically affected by such events. In this context, the present paper analyses a recent crisis event that involved a research reactor. It shows the time history of the event and how its escalation brought to a temporary shut down of the reactor. In-depth analysis of the event pointed out safety culture deficiencies within the organization. The paper presents the key elements in the ensuing organizational change process and describes the different phases (short and long term approaches), players and measures involved in the process that the organisation set up to address deficiencies and improve safety culture. The case represents an interesting example from which important lessons can be learnt. In particular, staff motivation in terms of involvement in improvement activities is considered central in managing safety.     

Risk analysis and risk management approaches applied to the petroleum industry and their applicability to IO concepts

Due to changes introduced by Integrated Operations (IO) it is possible that traditional risk analysis and risk management approaches in the oil and gas industry are also challenged. In this paper we study the impact on these approaches by asking two questions: (1) what methods for risk analysis are used in the Norwegian oil and gas industry? (2) What are the risk analysis and risk management challenges in an IO context from the perspective of actors in the Norwegian oil and gas industry? An explorative approach was chosen and the empirical findings are based on three separate studies: (1) a survey of risk analysis and risk management in different business sectors in the oil and gas industry; (2) qualitative interviews about the generation of knowledge for decisions that involve risk in an operating company; and (3) qualitative interviews of people working with risk analyses in different companies exploring their use of risk analysis methods. The four main results are: due to IO it is necessary to look for other inputs to risk analyses; establish suitable assessment approaches to human and organizational issues; develop resilience-based approaches for operational risk assessment; and, utilize IO to improve the risk management process.     

A framework for resilience assessment in process systems using a fuzzy hybrid MCDM model

Resilience engineering (RE) has recently emerged as a novel safety management paradigm in socio-technical organizations. It is believed that RE is more compatible with the characteristics of complex socio-technical systems. The multicriteria nature and the presence of both qualitative and quantitative latent factors make RE substantially more complex especially in quantifying and modeling aspects. To address this issue, the present research aims to develop a fuzzy hybrid multicriteria decision-making (MCDM) model for quantifying and evaluating resilience using the fuzzy Analytic hierarchy process (F-AHP) and fuzzy VIKOR (F-VIKOR) techniques. Initially, an evaluation framework including six resilience indicators and 43 sub-indicators was established. Afterward, the F-AHP method was used to determine the weight of the resilience indicators, while the F-VIKOR method was employed to rank the resilience performance of the different operational units. To present the model capability, we evaluated the resilience of a gas refinery as a typical instance of socio-technical systems. The findings revealed the performance level of resilience indicators in all units of the studied refinery and their ranking based on the computation of the index value (Qi). With respect to the Qi values, the best and worst performance of units from the resilience perspective was specified. Results indicate that the proposed model can serve as an effective evaluation approach in complicated systems and can be used to effectively design strategies to improve system safety performance. To the best of our knowledge, this is the first study that evaluates the resilience using the VIKOR and AHP in a fuzzy environment in the process industry.     

Not if,but when we need resilience in the workplace

Workplace resilience is a necessity for organizations and employees given it assists them in overcoming adversity and ultimately succeeding. However, organizational scholars have largely overlooked this construct. In this Incubator, we briefly summarize extant research on workplace resilience to highlight opportunities for theory building and advancement of empirical research. Copyright © 2015 John Wiley & Sons, Ltd.     

基于情景构建的公共安全风险沟通策略研究

为解决我国公共安全风险沟通中存在的“平时风险沟通缺位、战时危机沟通失灵”的问题，探索1种基于情景构建的风险沟通策略。在分析情景构建和风险沟通的技术框架关联性的基础上，发现情景构建既可以扩展为相关方风险沟通的扁平化组织模式；又可以为相关方的风险沟通过程提供模式化的聚焦载体，即情景（风险规律）、任务（责任定位）和能力（能力评估）；实现风险信息共享、危机规律分析、最坏后果推演和基于既有能力的措施研究；以LG化工园区情景构建为例对风险沟通策略进行诠释。结果表明:情景构建是适合我国公共安全风险沟通的有效策略。     

A process mapping model for calculating indirect costs of workplace accidents

This article follows an earlier one in which four criteria and four bases for the development of an indirect-cost calculation model adapted to the accuracy requirements and time constraints of workplace decision-makers were established. A two-level model for calculating indirect costs using process mapping of the organizational response to a workplace accident is presented. The model is based on data collected in interviews with those employees in charge of occupational health and safety in 10 companies of various sizes in different industry sectors. This model is the first to use process mapping to establish the indirect costs of workplace accidents. The approach allows easy identification of the duration and frequency of actions taken by stakeholders when a workplace accident occurs, facilitates the collection of the information needed to calculate indirect costs and yields a usable, precise result. A simple graphic representation of an organization's accident processes helps the user understand each accident's cost components, allowing the identification and reduction of inefficiencies in the overall process. Impact on Industry: By facilitating data collection and shortening the time needed to assess indirect costs of workplace accidents, this indirect cost calculation tool is better suited for workplace use than those currently available.     

城市公共危机管理框架及系统平台研究

在分析公共危机特点和危机管理的关键问题的基础上,归纳了城市公共危机管理的9个主题,从组织结构、信息系统、应急计划、社会应对能力4个层面提炼出较为完整的、针对城市的公共危机管理框架。基于该框架,按照日常管理与应急管理相结合的要求,设计了城市公共危机管理系统平台概念模型,详细分析了系统各个模块之间的关系;并从危机监测分析和危机应急指挥两个层面具体研究了系统平台技术体系和建设方法。最后,对公共危机管理系统建设现状和未来研究重点进行了讨论。     

Organizational Climate Metrics as Safety,Health and Environment Performance Indicators and an Aid to Relative Risk Ranking within Industry

The chemical, pharmaceutical and other related process industries are characterized by inherently hazardous processes and activities. To ensure that considered risk management decisions are made it is essential that organizations have the ability to rank the risk profiles of their assets and operations. Current industry risk ranking techniques are biased toward the assessment of the risk potential of the asset or operation. Methodologies used to assess these risks tend to be engineering-based and include, for example, hazard identification and event rate estimation techniques. Recent research has associated lagging safety performance indicators with metrics of organizational safety climate. Despite the evidence suggesting their potential usefulness, organizational climate metrics have not yet been exploited as a proactive safety, health and environmental performance indicator or as an aid to relative risk ranking. This paper summarizes research that successfully produced a statistical model of organizational climate and its relationship to site significant injury frequency rates, allowing the relative risk ranking of sites based upon organizational climate metrics. The responses to an industrial organizational survey are examined for a pharmaceutical company's sites in the United Kingdom, Sweden and the United States. Projection to Latent Structures Analysis is performed on the survey responses. The resultant models are shown to be able to accurately model the site significant injury frequency rates. The organizational climate metrics that discriminate between the safety performance levels of different sites are identified.     

组织支持感对建筑业农民工不安全行为的影响*

为对建筑业农民工的不安全行为进行科学有效的管理，探讨组织支持感、自我效能感与建筑业农民工不安全行为之间的关系，防止因建筑业农民工不安全行为造成的不安全事件发生，从组织行为学和计划行为学视角出发，以218名一线建筑业农民工为研究对象，通过构建结构方程模型进行实证分析。结果表明:组织支持感的3个维度均可直接对建筑业农民工的不安全行为产生负向显著影响，其中关心利益维度影响最大，工作支持维度次之；建筑业农民工的自我效能感在其组织支持感与不安全行为的负向关系中起到中介作用。     

Multiple organizational identification levels and the impact of perceived external prestige and communication climate

Earlier studies have shown that perceived external prestige and communication climate influence organizational identification. In this paper we present the results of a study of the influence of communication climate and perceived external prestige on organizational identification at various organizational levels of a regional police organization. In total, 314 respondents filled out a questionnaire on communication climate, perceived external prestige and organizational identification. The results of this study show that communication climate has the strongest link with employee identification when it concerns the identification with the daily work group and a weaker one with the organization as a whole. It also appears that perceived external prestige has a stronger influence on the identification with the organization as a whole than on the identification at the more concrete organizational levels (such as department or work group). This research offers reasons to presuppose that organizational identification and communication climate are multiple constructs. If management wishes to influence organizational identification through a bottom‐up process, it is wise to pay particular attention to the communication climate in the work groups. Influencing organizational identification with the organization as a whole is better conducted through perceived external prestige. Copyright © 2006 John Wiley & Sons, Ltd.