CCall--healthy and successful work in call centres.

Call centre workplaces are in many ways a challenge to occupational health and safety. The occupation itself can be described as an IT information technology-supported, communication-intensive form of work with often unusual working hours and a high rate of part-time employment. Data on the employee turnover as well as absenteeism related to occupational disability is quite contradictory. Occupational safety and its proponents still have to find new ways into the corporate structures and cultures of this relatively new and rapidly growing branch of industry. In a 2-year research and development project, using a holistic approach and under consideration of all the relevant disciplines, call centre workplaces were studied, and organisational measures were developed and field tested by putting them into practice. Practical help was developed for a sustainable strategy for successful and healthy work in call centres.     

Biomonitoring verkehrsbedingter Platin-Immissionen

Traffic related platinum deposits on, or near to, the roads. Platinum accumulation was studied using the method of standardised culture of grass (Lolium multiflorum) at locations with different traffic exposure in the region of Munich. Grass cultures from 6 locations with high traffic exposure, and 3 reference locations far away from traffic emissions, were analysed in 1992 and 1993. The results show a good indication of the platinum emissions byLolium multiflorum. The platinum concentrations rose with the increasing traffic. They diminished with growing distance from the verge of the road. The highest average platinum concentrations were measured at locations close to highly frequented urban roads, in the range 0.8 to 2.9 μg/kg dm. The average platinum concentration at locations far from emissions was found in the range of 0.17 to 0.51 μg/kg dm in 1992 and 1993. The good correlation between the platinum concentrations in grass cultures and the concentrations of other traffic-related elements, like antimony, chromium and lead, verifies the dependence of platinum accumulation from traffic.