客户关系生命周期管理及其策略

客户关系生命周期理论的提出对服务经济时代的企业产生了巨大的影响,该理论在强调了客户关系存在周期性的同时,也提出了对客户关系应当进行阶段性管理;阐述了客户关系生命周期理论,并在此基础上提出了客户关系动态发展模型,旨在帮助管理人员更清楚地认识到客户关系的长期价值和对客户关系的各个阶段进行良好的管理.     

池州悬钩子的食用价值与茶多酚含量研究

研究了池州市悬钩子属植物的食用价值与其中茶多酚(TP)的含量,目的是为了综合利用悬钩子属植物,促进其全面开发,提高经济效益.用正交实验法确定了提取TP的最佳实验条件,用分光光度法测定其含量.从分析结果看,悬钩子属植物中含有一定量的TP.因此,在开发悬钩子属植物果实作为第三代水果资源时,从其茎叶中提取TP具有一定的经济价值,这对促进悬钩子资源的开发与利用是很有意义的.     

Pesticide Impact Rating Index – A Pesticide Risk Indicator for Water Quality

Pesticide users, natural resource managers, regulators, government agencies and many others are concerned about the off-site impact of pesticides on the environment. Systematic methods of the assessment of potential risk of pesticides to environmental components can serve as valuable tools in decision making and policy formulation. Simple risk indicators have been developed which cover a range of scenarios such as toxicity to organisms, health of farm workers, consumer health, and residues in harvested produce. The authors have developed a software package named Pesticide Impact Rating Index (PIRI) that outputs an improved pesticide risk indicator for water quality. PIRI is a standalone, user-friendly, platform-independent program. It can be used to (i) rank pesticides in terms of their relative pollution potential to groundwater or surface water, and (ii) to compare different land uses in a catchment or at a regional scale in terms of their relative impact on water quality. It is based on pesticides use; the pathway through which the pesticides are released to the water resources (drift, runoff, erosion, leaching) and the value of the water resources threatened. Each component is quantified using pesticide characteristics (including toxicity to organisms at different trophic levels, i.e. fish, daphnia, algae, etc.), environmental and site conditions (e.g. organic carbon content of soil, water input, slope of land, soil loss, recharge rate, depth of water table, etc.). This paper describes two case studies of the application of PIRI in Australia. The comparison of the risk assessment by PIRI on these revealed that PIRI correctly estimated the pollution potential of pesticides in greater than 80% of cases. A GIS version of PIRI is described in a companion paper in this volume. An erratum to this article is available at .     

垃圾焚烧飞灰中重金属的固化/稳定化处理实验研究

研究了城市生活垃圾焚烧-电灰的特性及飞灰中重金属的特性,对利用水泥作粘结剂进行飞灰固化/稳定化处理效果开展了系统的实验研究,分析了水泥固化/稳定化飞灰的工艺特点和最佳工艺参数,并讨论了粘结剂固化飞灰机理以及重金属浸出毒性,为进一步研究城市生活垃圾焚烧飞灰的无害化处理与利用提供了有重要价值的参考依据.     

大气环境影响评价工作分级要求要点

根据大气环境影响评价工作的分级要求,提出了针对性的工作要点,以满足大气环境评价工作的需要.     

土地利用生态服务价值指标体系评估结果比较研究

生态系统服务价值评估越来越受到学术界关注。针对当前生态服务价值评估方法、指标体系和评估效果较多的实践,通过文献归纳,对国内外土地利用生态服务价值评价方法、指标体系及其系数进行了梳理、分类和评价,将指标体系分为Costanza和谢高地两大类,并将谢高地指标体系分为价值当量、价值系数和区域修正。以辽宁省2005、2010年土地利用数据为案例,运用Costanza价值系数、谢高地两个版本价值当量、两个版本价值系数的区域修正,分别核算了案例区生态系统服务价值及变化,并比较评价结果。研究得出Costanza价值系数应用于中国实践时评估结果显得偏低,谢高地2002版的价值当量和2002版的价值系数区域修正结果最接近平均值,相对较为可取,2007版的价值系数区域修正评估结果也较为接近均值但略低,2007版的价值当量评估结果总体偏高。研究结果有利于指导土地利用生态服务价值评估指标体系选取。     

Eco-efficiency in Portuguese companies of marble sector

The activities developed within an eco-efficiency project in mineral industries located in the largest area for marble extraction in Portugal, in Alentejo region, in the Estremoz – Borba and Vila Viçosa anticline are presented in this paper. The project was designed to apply the sustainability concept in seven companies of marble extraction and transformation. The adopted strategy used new cleaner production models together with sustainable value (SV) improvement, leading to the rationalization of the industrial process, the involvement of economic agents and the orientation of the management of production processes towards eco-efficiency. The challenge was to have the mineral industry managing efficiently the resources on which the business depends, according to sustainability principles. Different opportunities for improvement, related to the minimization of materials, water and energy use, were identified in the companies. Some proposals mainly related to social improvement and small and medium-sized enterprise competitiveness benefits were also selected and discussed. This approach allows the integration of sustainability at company's and region's levels by combining in the entrepreneurial activity the creation of wealth together with the environment protection and the achieving of social benefits. Highlights: The involvement of different stakeholders in the project (Eco-efficiency in Portuguese companies of marble sector) was positive in the discussion and search of solutions for companies. It is possible to involve marble extraction and processing companies in eco-efficiency improvement towards sustainability. Companies from the marble sector improved environmental and social performance and reduced the costs of their production processes by applying SV methodology.     

Why social values cannot be changed for the sake of conservation

The hope for creating widespread change in social values has endured among conservation professionals since early calls by Aldo Leopold for a “land ethic.” However, there has been little serious attention in conservation to the fields of investigation that address values, how they are formed, and how they change. We introduce a social–ecological systems conceptual approach in which values are seen not only as motivational goals people hold but also as ideas that are deeply embedded in society's material culture, collective behaviors, traditions, and institutions. Values define and bind groups, organizations, and societies; serve an adaptive role; and are typically stable across generations. When abrupt value changes occur, they are in response to substantial alterations in the social–ecological context. Such changes build on prior value structures and do not result in complete replacement. Given this understanding of values, we conclude that deliberate efforts to orchestrate value shifts for conservation are unlikely to be effective. Instead, there is an urgent need for research on values with a multilevel and dynamic view that can inform innovative conservation strategies for working within existing value structures. New directions facilitated by a systems approach will enhance understanding of the role values play in shaping conservation challenges and improve management of the human component of conservation.     

双酚A及其类似物对斑马鱼胚胎及幼鱼的毒性效应

为探讨双酚A及其类似物对鱼类早期生长发育的毒性效应,研究了双酚A及其7种类似物对斑马鱼胚胎及仔鱼的毒性效应。通过对胚胎的孵化率、心率、仔鱼体长等指标进行测定分析,结果显示:(1)双酚A及其7种类似物都可使斑马鱼胚胎出现心包水肿、卵黄囊肿、脊柱弯曲和尾部弯曲等症状。(2)综合考虑斑马鱼78 hpf胚胎心率、120 hpf胚胎孵化率及7 dpf仔鱼体长抑制率等指标,8种受试物中双酚P(BPP)的毒性最大,其次是双酚AP(BPAP)、双酚AF(BPAF)、双酚Z(BPZ),然后是双酚A(BPA)、双酚B(BPB)、双酚F(BPF),双酚S(BPS)的毒性最小,每种受试物的浓度与受精卵的孵化率、仔鱼心率呈明显负相关关系,与体长抑制率呈明显正相关关系。8种受试物毒性与辛醇-水分配系数(log K_(OW))呈正相关关系,log K_(OW)越大毒性则越大。     

城镇化对工业能源消费的门槛效应研究——以长江经济带省份为例

高效能源利用是推动工业发展,进而促使城镇格局演化的重要催化剂,同时城镇化的高速发展对工业能源的消费结构和利用效率提出了进一步的要求,这必将影响到低碳城市建设和环境保护等生态责任目标的实现。选取2003—2012年长江经济带11个省份(直辖市)的相关数据,运用门槛模型对城镇化率、城镇居民人均总收入、能源工业投资、工业总产值、城市人口密度、产业结构等影响工业能源消费的因素进行分析,重点研究城镇化率和工业能源消费的非线性关系和相应的地区差异。结果表明:(1)长江经济带城镇化发展存在着明显的地区差异,上海、浙江等东部地区城镇化发展速度和水平明显优于云南、贵州等中西部地区。云南和贵州2012年的城镇化率远远低于2003年上海、浙江的城镇化率,显示出长江上游和下游之间存在着巨大的发展水平差距。(2)城镇化对工业能源消费存在显著的门槛效应,以城镇化率为门槛变量,存在两个结构变化点,分别为36.9%和48.3%。(3)在第一个门槛点前,城镇化对工业能源消费起抑制作用,前期城镇化的发展导致资源和人口的集聚效应明显,资源的利用效率和配置效率得到提升,从而抑制工业能源消费。在越过第二个门槛点后,城镇化对工业能源消费起正向作用,此时工业的发展和生活消费水准的提升对能源消费提出了更多的要求。最后为促进长江经济带城镇化和工业低碳化的协调发展,提出以下建议:加快长江经济带沿线各省份联动发展,缩小城镇化发展差异;针对城镇化率和工业能源消费的非线性关系,采取相应的措施引导和控制工业能源消费的变化趋势;协调城镇化进程和地区工业能源消耗,促进城镇化的健康发展。