Trust,but verify: social media models for disaster management

A lack of trust in the information exchanged via social media may significantly hinder decisionmaking by community members and emergency services during disasters. The need for timely information at such times, though, challenges traditional ways of establishing trust. This paper, building on a multi‐year research project that combined social media data analysis and participant observation within an emergency management organisation and in‐depth engagement with stakeholders across the sector, pinpoints and examines assumptions governing trust and trusting relationships in social media disaster management. It assesses three models for using social media in disaster management—information gathering, quasi‐journalistic verification, and crowdsourcing—in relation to the guardianship of trust to highlight the verification process for content and source and to identify the role of power and responsibilities. The conclusions contain important implications for emergency management organisations seeking to enhance their mechanisms for incorporating user‐generated information from social media sources in their disaster response efforts.     

Squatters' nightmare: the political economy of disasters and disaster response in zambia

Despite the frequency with which disasters occur, very few if any third world countries have developed elaborate disaster mitigation networks. Most commonly, governments in these countries focus their attention on disaster relief rather than disaster mitigation and preparedness. It is the contention of this paper that apart from the political and economic instability which will result from government apathy, lack of sensitivity to the question of disasters and disaster preparedness will result in untold suffering for the millions of our people who live on the urban margins and who are the most exposed to the dangers of disasters. This paper is about disasters and disaster response in Zambia.     

The social impact of natural hazards: a multi‐level analysis of disasters and forms of trust in mainland China

This study aimed to assess the multi‐level effects of natural hazards on trust in Chinese society. Drawing on the Chinese General Social Survey conducted in 2012 and provincial disaster damage records, it examined the association between individuals’ past experiences of disasters and province‐level damage (measured by the number of affected people, deaths, and economic loss) and various forms of trust: in‐group; out‐group; generalised; and political. The findings indicate that Chinese individuals with experience of disasters have higher levels of out‐group trust but lower levels of political trust. Similarly, at the province level, damage owing to disasters over the past three years (2009–11) positively impacted on residents’ out‐group trust while negatively affecting their political trust. However, when provincial damage was aggregated for disasters over the past five years (2007–11), which included the devastating Sichuan earthquake on 12 May 2008, only total deaths had a positive effect on generalised trust.     

Digital disparities and vulnerability: mobile phone use,information behaviour,and disaster preparedness in Southeast Asia

This paper proposes an ecological view to investigate how disparities in mobile technology use reflect vulnerabilities in communities vis‐à‐vis disaster preparedness. Data (n=1,603) were collected through a multi‐country survey conducted equally in rural and urban areas of Indonesia, Myanmar, Philippines, and Vietnam, where mobile technology has become a dominant and ubiquitous communication and information medium. The findings show that smartphone users' routinised use of mobile technology and their risk perception are significantly associated with disaster preparedness behaviour indirectly through disaster‐related information sharing. In addition to disaster‐specific social support, smartphone users' disaster‐related information repertoires are another strong influencing factor. In contrast, non‐smartphone users are likely to rely solely on receipt of disaster‐specific social support as the motivator of disaster preparedness. The results also reveal demographic and rural–urban differences in disaster information behaviour and preparedness. Given the increasing shift from basic mobile phone models to smartphones, the theoretical and policy‐oriented implications of digital disparities and vulnerability are discussed.     

台风等重大灾害性事件的风险认知及预警机制

通过调查受灾民众及未受灾民众对台风等重大灾害性事件的风险认知及预警情况,比较两者的差异,为政府对重大灾害性事件建立预警管理模式提供依据。研究结果表明:①受灾民众和未受灾民众对重大灾害性事件的风险认知水平低,受灾民众对台风的风险认知明显高于未受灾民众(P<0.01);②两者对提升防灾意识的意愿强烈但对防灾资讯关心程度不够,且受灾民众明显更关心防灾资讯(P<0.01);③两者在通过某项预防措施可以避免灾害所造成的损失和撤离危险地区的问题上意见基本一致,但未受灾民众对政府辅助撤离更具有依赖性(P<0.01,P<0.05);④受灾民众比未受灾民众更相信科学家对灾害的预警能力(P<0.01),但均对目前的灾害预警系统满意度一般。     

Risk factors for long‐term post‐traumatic stress disorder among medical rescue workers appointed to the 2008 Wenchuan earthquake response in China

This study aims to determine the risk factors for clinically‐significant post‐traumatic stress disorder (PTSD) among Chinese medical rescue workers one year after the response to the Wenchuan earthquake on 12 May 2008. A sample of 337 medical workers who performed response work within the first three months of the event completed an online questionnaire, which included information on demographics, social support, the management and organisation of the disaster response, and an assessment of PTSD. Symptoms consistent with PTSD were prevalent in 17 per cent of the rescue workers. Those who developed PTSD symptoms were more likely to have been injured, experienced a water shortage, been disconnected from family and friends during the response, and have passive coping styles and neurotic personalities. Factors that cannot be changed easily, such as personality traits, should be evaluated prior to deployment to ensure that rescue workers at higher risk of PTSD are provided with adequate support before and during deployment.     

发展中国家灾害经济的特点、成因及对策

发展中国家人口众多，经济技术落后，酱稀缺，抗灾能力低，防灾意识不强，加多不合理经济活动对环境的过度干预以及发达国家转嫁环境灾害和社会危机，致使发展中国家产生灾害的潜在因素日益增加，灾害的成灾损失越来越严重，灾害对经济发展的影响与经济因素对灾害的影响都在日益加深，形成恶性循环。本文从经济学角度提出了防灾减灾就采取的主要对策。     

Social media and disasters: a functional framework for social media use in disaster planning,response, and research

A comprehensive review of online, official, and scientific literature was carried out in 2012–13 to develop a framework of disaster social media. This framework can be used to facilitate the creation of disaster social media tools, the formulation of disaster social media implementation processes, and the scientific study of disaster social media effects. Disaster social media users in the framework include communities, government, individuals, organisations, and media outlets. Fifteen distinct disaster social media uses were identified, ranging from preparing and receiving disaster preparedness information and warnings and signalling and detecting disasters prior to an event to (re)connecting community members following a disaster. The framework illustrates that a variety of entities may utilise and produce disaster social media content. Consequently, disaster social media use can be conceptualised as occurring at a number of levels, even within the same disaster. Suggestions are provided on how the proposed framework can inform future disaster social media development and research.     

科技信任、管理信任及其对公众水灾风险认知的影响——基于长江中下游的社会调查

信任和风险在一定程度上互为因果,两者通过认知行为决策及行为后果这一环节构建互馈关系。探索公众对社会减灾能力的信任及其对灾害风险认知的影响机制,有助于揭示灾害风险的潜在因素,调适风险认知与避灾行为,从而降低灾害风险。选取水灾发生频繁、强度大、防洪措施多样的长江中下游地区为研究区,运用随机抽样调查和入户访谈相结合的方式获取资料,研究公众的水灾科技信任和管理信任的水平、影响机制、动机-效应差异。主要结论有:①公众科技信任水平普遍高于管理信任。信任水平受到公众性别、年龄、灾害经历、城乡差异等因素不同程度的影响,信任具有区域共构的特点;②科技信任改变了公众水灾风险认知,加强了其灾害应对信心,降低了其对受灾风险的估测,对其避灾行为倾向影响显著,而管理信任对公众水灾风险认知及防灾备灾行为倾向的影响均不大;③信任的产生动机以认可减灾措施有用性为前提,科技减灾和管理减灾由于具有不同的减灾原理及作用时段,导致了公众的不同信任动机及其效应。     

Building disaster‐resilient micro enterprises in the developing world

Family‐owned micro enterprises operating within the informal sector of most developing countries provide millions of citizens with a livelihood and are the economic backbone of many communities. Yet, the turbulence that emanates up or down respective supply chains following a disaster can cause these entities to fail. This study develops a model that recognises the relative weakness of micro enterprises to such disaster‐related shocks. The model proposes that micro enterprises can moderate the effect of such shocks by creating resilience through cognitive preparation, continuous learning, and the generation of various forms of social capital (cognitive, relational, and structural). The propositions for the model are established through an extensive literature review, coupled with examples drawn from the documents of humanitarian agencies performing disaster relief work in India. This model also serves as a preliminary basis with which to derive metrics to set benchmarks or to assess the viability of a micro enterprise's ability to survive disaster‐related shocks.     

Prioritisation of citizen‐centric information for disaster response

In the aftermath of a disaster event, and in the absence of trained professionals, many responsibilities are assumed by uninjured citizens who are willing and able to help, such as care of the injured or search and rescue. These citizens are constrained by communications and logistics problems but are less equipped to deal with them as most often they are cut off from any coordinated assistance. The method proposed in this study would increase the survivability of those injured or trapped by a disaster event by providing a facility to allow citizens to coordinate and share information among themselves. This is facilitated by the proposed deployment and the autonomous management of an ad hoc infrastructure that liaises directly with survivors without central control. Furthermore, as energy concerns present critical constraints to these networks, this research proposes a system of categorising information elements within the network to ensure efficient information exchange.     

‘Natural’ disaster? A retrospect into the causes of the late-2004 typhoon disaster in Eastern Luzon, Philippines

Between 14 November and 4 December 2004, four successive tropical depressions and typhoons lashed the Eastern coast of Luzon in the Philippines. Heavy rainfall triggered massive landslides and devastating flash floods, which brought tremendous damage and killed more than 1600 people. Immediately after the disaster, there was a media and political consensus to incrimate ‘extraordinary’ natural phenomena and widespread deforestation as responsible for the catastrophe. We argue that the tragedy that befell the municipalities of General Nakar, Infanta and Real, among other devastated areas, is enmeshed in a deeper tangle of causal factors that are political, socio-economic and demographic in nature. These factors include unmanaged population growth, difficult access to land and resources, corruption within the government, and power of the elite.     

Ten Criteria for Evaluating the Management of Community Disasters

The discussion herein concerns important factors in the local management of disasters. We contrast this with the related but distinct process of disaster planning. Our assumption is that what is crucial is not management per se, but good management. Thus, to assess intelligently the management of community disasters requires an answer to the question: What is good management? The results of empirical research carried out by social scientists over the past 40 years are drawn upon in considering this question. The criteria identified entail: (1) correctly recognising differences between response and agent-generated demands; (2) adequately carrying out generic functions; (3) effectively mobilising personnel and resources; (4) generating an appropriate delegation of tasks and division of labour; (5) adequately processing information; (6) properly exercising decision-making; (7) developing overall co-ordination; (8) blending emergent and established organisational behaviours; (9) providing appropriate reports for the news media; and (10) having a well-functioning emergency operations centre. An issue also raised in the paper is how applicable these research findings — derived mostly from developed countries — are to the developing world.     

Identifying and mapping community vulnerability

Disaster vulnerability is socially constructed, i.e., it arises out of the social and economic circumstances of everyday living. Most often discussed from the perspective of developing nations, this article extends the argument using American demographic trends. Examples from recent disasters, Hurricane Andrew in particular, illustrate how certain categories of people, such as the poor, the elderly, women-headed households and recent residents, are at greater risk throughout the disaster response process. Knowledge of where these groups are concentrated within communities and the general nature of their circumstances is an important step towards effective emergency management. Emergency planners, policy-makers and responding organisations are encouraged to identify and locate high-risk sectors on Community Vulnerability Maps, integrating this information into GIS systems where feasible. Effective disaster management calls for aggressively involving these neighbourhoods and groups at all levels of planning and response, as well as mitigation efforts that address the root causes of vulnerability.     

Analysing news media coverage of the 2015 Nepal earthquake using a community capitals lens: implications for disaster resilience

South Asia is one of the regions of the world most vulnerable to natural disasters. Although news media analyses of disasters have been conducted frequently in various settings globally, there is little research on populous South Asia. This paper begins to fill this gap by evaluating local and foreign news media coverage of the earthquake in Nepal on 25 April 2015. It broadens the examination of news media coverage of disaster response beyond traditional framing theory, utilising community capitals (built, cultural, financial, human, natural, political, and social) lens to perform a thematic content analysis of 405 news items. Overall, financial and natural capital received the most and the least emphasis respectively. Statistically significant differences between local and foreign news media were detected vis‐à‐vis built, financial, and political capital. The paper concludes with a discussion of the social utility of news media analysis using the community capitals framework to inform disaster resilience.     

A scenario-based study on information flow and collaboration patterns in disaster management

Disaster management (DM) is a continuous, highly collaborative process involving governments, DM organisations, responders, the construction sector, and the general public. Most research approaches to DM include the development of information and communication technologies (ICT) to support the collaboration process rather than the creation of a collaboration process to provide information flows and patterns. An Intelligent Disaster Collaboration System (IDCS) is introduced in this paper as a conceptual model to integrate ICT into DM and the mitigation process and to enhance collaboration. The framework is applicable to the collaboration process at the local, regional and national levels. Within this context, the deployment of ICT tools in DM is explored and scenario-based case studies on flooding and terrorism—examples of natural and human-induced disasters, respectively—are presented. Conclusions are drawn regarding the differences found in collaboration patterns and ICT used during natural and human-induced disasters and the differences between currently available ICT and proposed ICT.     

The growing role of web‐based geospatial technology in disaster response and support

This paper examines changes in disaster response and relief efforts and recent web‐based geospatial technological developments through an evaluation of the experiences of the Center for Geographic Analysis, Harvard University, of the Sichuan (2008) and Haiti (2010) earthquake responses. This paper outlines how conventional GIS (geographic information systems) disaster responses by governmental agencies and relief response organisations and the means for geospatial data‐sharing have been transformed into a more dynamic, more transparent, and decentralised form with a wide participation. It begins by reviewing briefly at historical changes in the employment of geospatial technologies in major devastating disasters, including the Sichuan and Haiti earthquakes (case studies for our geospatial portal project). It goes on to assess changes in the available dataset type and in geospatial disaster responders, as well as the impact of geospatial technological changes on disaster relief effort. Finally, the paper discusses lessons learned from recent responses and offers some thoughts for future development.     

Determining the future policies for disaster management in the southwest pacific

There are still deficiencies in the delivery of disaster aid and the overall policies need further re-examination. This paper looks at the particular circumstances of the island nations of the Southwest Pacific. In their context, dependence on outside help for counter-disaster management is recognised, but in the light of the present economic, social, cultural and political characteristics of these countries, it is concluded that aid donors should shift the emphasis of their activities to the promotion of a greater self-help approach in the individual countries, as against the provision of emergency material aid from outside. The extent to which this policy could be adopted depends on the local resource base. Rather than relying mainly on emergency ad hoc aid delivery following each disaster, it is considered that donors would improve the disaster response through the previous provision of advice, training and funds. This would facilitate the growth and development of internal counter-disaster organizatons, and assist countries to make their own decisions on the timing and nature of the aid required. Such a policy could also meet concerns that arise about external interference.     

Disasters, the Media and Social Structures: A Typology of Credibility Hierarchy Persistence Based on Newspaper Coverage of the Love Canal and Six Other Disasters

The starting-point of this paper is the assumption that credibility and the right to be heard are differentially distributed in any social system and therefore a 'hierarchy of credibility' exists. To test this, the media coverage of the Love Canal, New York, hazardous waste landfill disaster and six other disasters was examined to determine if this hierarchy exists in all cases. A hierarchy of credibility emphasising the views of established news sources with routine and habitual access to the media was demonstrated in the majority of events examined. However, the Love Canal disaster was one of two where this hierarchy was disrupted due to a number of factors. These included the contentious or political nature of the event, its duration, the extent of competition for credibility and coverage among news sources, the extent of information shortage, the type of news medium, the degree of sympathetic and representational salience of victims and the extent to which they organised and achieved status as 'newsmakers'. Building on disaster research, a model of the operation of the credibility hierarchy in coverage of disasters is presented and discussed.     

Social capital's role in recovery: evidence from communities affected by the 2010 Pakistan floods

Pakistan suffered large‐scale flooding in summer 2010 that caused damage amounting to approximately USD 43 billion, claimed the lives of at least 1,700 people, and negatively affected some 20 million others. Observers have debated the degree to which social capital plays a role in recovery after a catastrophe of this magnitude. Using new survey data on 450 residents impacted by the disaster, this study found that, controlling for various confounding factors, the social capital levels of victims serve as robust correlates of life recovery. Other important variables connected with recovery include education and income, family size, occupation, material damage suffered, stability of home, and trauma experience. The findings point to a number of relevant policy recommendations, most notably that during and following major shocks, disaster managers should work to keep the social networks of victims intact so that they can benefit from interaction with family, friends, and neighbours.